工作目标
Job Objective
确保所有健身中心的员工以专业的态度向客人提供最好的服务。保持各种设备的清洁卫生。维持所有设备的正常运作。
To ensure the professional attitude of all Health Center Staff and provide the best in Guest Service that exceeds Guest expectations. To maintain a high level of cleanliness and hygiene throughout the facility. Maintain all equipment in proper working and good working condition.
协助健身中心经理进行部门日常营运工作并监督员工的出勤率，负责部门的培训工作。
To assist Health Center Manager in the daily operation of the health center and oversee the team in the absence and in charge of the department training.
主要职责 Main Responsibility
每日确保健身中心正常运作，使客人满意。
Oversee the smooth running of the Health Center on a day to day basis to achieve high levels of guest satisfaction.
创建有动力的工作环境，与其它部门保持良好的关系。
To develop and maintain a motivational working environment within the department and Positive relations with other department.
按要求参加部门会议。
Attend training sessions/meetings as required.
举行每日交接班会议向员工传达相关信息。
Conduct daily shift briefings and meetings and disseminate relevant information to the associates.
准备每月15分钟培训计划和报告。
Prepare monthly 15-minutes training calendar and report.
跟进每月部门清洁计划和大清。
Follow up monthly department cleaning plan and deep cleaning.
定期进行质量监督检查。
Maintain regular quality control inspections of department’s standards.
监督教练员和其他所有健身中心安排的员工的工作情况。
Supervise instructors and all other associates helping with any activities or functions arranged via the Health Center.
计划、监督各项活动，提供所需用品。
Plan and ensure supervision of all planned activities and maintain a proper supply of all items need.
健身中心收费应使用正规的会计流程。
Ensure proper accounting procedures are followed when collecting or charging fees for Health Center.
使用安全的工作习惯，保证客人在安全的环境下健身。
Ensure that all activities and job functions are performed in a safe environment using proper safety techniques.
在酒店内或酒店外的会议上代表部门形象。
Represent the department at relevant meetings within and outside the Hotel.
对酒店的客房,酒店的服务,相关设施和餐饮部门了解。
To have knowledge of the hotel rooms, hotel services, relative facilities and Food and Beverage department.
确保安全规范得到应用并关注部门员工的个人卫生仪表标准。
Ensure health and safety codes are implemented and oversee the personal hygiene and grooming standards of department associates.
通过与客人建立良好的关系，以客人为中心来争取客人最佳满意度。
Maintain and strive for high levels of guest satisfaction by maintaining and promoting good Customer relations and developing guest focus in the recreation team.
跟进健康中心的每日营运。
Follow up day-to-day operations for the Health Center.
负责维持一个部门内开放有效的交流渠道，并确保信息的流畅。
Be responsible for maintaining open and productive channels of communication within the department and ensuring the smooth flow of information.
根据员工手册的标准监督员工的个人仪容仪表。
Ensure that all SOP are adhered to and all associates are aware of the same.
了解健身房的设施：包括健身器材、桑拿设备、游泳池、棋牌室、桌球房和会员价格。
Oversee and ensure that the personal grooming standards of associates are maintained as Per the associate handbook。
欢迎并给客人办理登记手续，解释健身中心设施并协助客人使用器械。
Have a complete knowledge of the Health Center product including gymnasium equipment, sauna, swimming pool, card room, snooker room and membership pricing.
了解酒店防火规范、事故报告、安全规范及其具体职责。负责员工的防火安全规范培训。
Be responsible for welcoming and making registration of guests, explaining the Health Center facilities and assisting in the usage of the equipment
以身作则，为客人提供周到细致的服务。
Have thorough knowledge of hotel fire regulations and policy, accident reports, safety Programs, and what the direct duties are in relation to each. Ensure that all associates are properly trained in these procedures.
按照到岗、制服穿戴干净整齐，佩带名牌。个人形象和仪容仪表必须符合酒店规定。
Report to work on time with proper uniform, including nametag. Personal appearance must comply with the standard of the hotel.
跟进健身中心泳衣供应物品充足和月销售记录
Follow up health center swimming suits supplier item quantity enough and sells monthly record.
协助部门经理的日常工作和工作计划
Assist health club manager department daily operation and working plan
检查部门月布草的流失和破损报告
Check Monthly department linen and lost and damage report
准备每月健身中心会员卡销售记录和报告
Prepare Monthly Membership Card sales record and report
任何上级布置的合理的与工作相关的任务。
Any reasonable and work related tasks that your superior assign to you.
岗位要求 Specific Requirements
学历要求： 具有酒店行政、酒店管理或相关的文凭或毕业证书
EDUCATION: Diploma in Hotel Administration, Hotel Management or equivalent
资历要求： 最好拥有在相似规模酒店3年客房工作经验，包括主管的经验。
Experiences: 3 years Health Center experience preferably in a hotel of similar size and complexity and including supervisory experience.
工作技能： 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店、品牌和公司，与顾客、员工和第三方交往的能力。
SKILLS: Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
个人素质： 具有良好写作技能。熟练使用微软办公软件。具有解决问题、说服、激励、组织和培训的能力。
QUALITY: Good writing skills. Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Problem solving, reasoning, motivating, organizational and training abilities.
个人能力： 在团队管理中有很强的领导技能。
ABILITY: Problem solving, reasoning, motivating, organizational and training abilities.
