1.Assist to ensure the Housekeeping Department is managed efficiently according to the established concept statements and adheres to Company and Hotel’s Policies & Procedures.
协助确保客房部被有效率地管理,建立财务报表、遵守公司和酒店的政策和程序。
2.Actively checks and follows up on service and room standards.
积极地检查和跟进房间标准和服务。
3.Conducts frequent and thorough inspections together with the Executive Housekeeper, Assistant Manager – Housekeeping and Front Office Manager, ensuring that standards are met and high standard of cleanliness are maintained.
时常与客房部行政管家、客房部副理和前厅部经理一起监督指导和全面检查,确保实现高标准的清洁和维护。
4.Ensures all daily VIP rooms, special request rooms, long stay guest rooms for arrivals are checked and in line with the standard set-up by the Hotel.
确保在客人入住前,按酒店的标准,检查所有贵宾的房间、有特殊要求的房间、长住客人的房间。
5.Ensures no defect or dirty room is sold to the guest.
确保未维修和脏房不被卖给客人。
6.Works closely with Front Office and Engineering departments to ensure that rooms are blocked accordingly for maintenance.
密切地配合前台和工程部的工作,确保把需要维修的房间封起来。
确保酒店所有区域的干净整洁,包括客房,楼层,公共区域、后台区域(非厨房区)、员工区的整洁干净。
To manage all functions related to the cleanliness of the hotel, including guest rooms, public areas, and back-of-house non-kitchen areas
§ 确保所有客房部员工遵循品牌承诺并始终提供优异的对客服务。
Ensures all Housekeeping employees deliver the brand promise and provide exceptional guest service at all times.
§ 确保客房部员工适时的为其他部门员工同样提供优质的服务。
Ensures Housekeeping employees also provide excellent service to internal customers in other departments as appropriate.
§ 礼貌而高效地处理所有客人和内部的投诉和询问,确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
§ 保持与顾客和同事的良好合作关系。
Maintains positive guest and colleague interactions with good working relationships.
§ 经常性的亲自确认客人在入住酒店的过程中得到尽善尽美的服务。
Personally and frequently verifies that guests are receiving the best possible in-room service