监督部门工作标准和程序手册中列出的各项规范的贯彻执行。
Oversee the Implementation of standards as detailed in the departmental standards and procedures manual
遵守开始营业和结束营业的程序。Adhere to opening and closing procedures
遵守规定的结账程序。Adhere to bill paying procedures
有效的进行交接班说明会,确保所有员工了解重要客人,特殊活动,每日特价,重点是推销某些产品等。Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc
亲自迎送80%以上的客人。Personally meet and farewell a minimum of 80% of your customers
激励在岗员工为客人提供卓越的服务。 Encourage and motivate staff to provide optimum service during all shifts
特别活动的概念管理工作。 Manage special event concepts
善于预测市场的变化情况,并在必要时审评运营工作。Anticipate market changes and review operations when necessary
对竞争对手进行分析。Conduct competitor analysis
创造良好的公众宣传机会。Create positive publicity opportunities
管理顾客数据库并有效的加以使用。Manage customer database and utilize effectively
推销酒店的设施。 Up-sell property facilities
进行预测工作。 Forecasting
有效的控制存货。Stock control
通过销售点销售系统分析餐饮统计数据。Analyze food and beverage statistics through point of sale system
和上级领导一起进行人力规划和管理需求 Works with Superior on manpower planning and management needs
和上级领导一起编制和管理部门预算。Works with Superior in the preparation and management of the Department’s budget
1 全日制大专(含)以上学历 Aassociate degree or above
2 酒店管理 Graduation from Hotel Management
3 监督所在餐厅的服务和菜单内容的提供情况,确保高品质和一致性。 Supervise the service and delivery of menu items in assigned restaurant ensuring a high level of quality and consistency.
遵守当地的卫生和安全法规,或其它适用的规定,以及品牌规范和当地的规章制度。
Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
4 在自己当班期间尽可能解决所有的投诉,并在工作日志中记录所有投诉以便进一步跟进的工作。
Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up
监督现金的处理和存放程序。Supervise cash handling and banking procedures
编制每日存款和流动资金报告。 Prepare daily banking and cash flow reports
制定并指导员工执行现金安全制度。Establish and instruct staff in cash security procedures
处理异常的付款情况。 Deal with irregular payments
5 监督餐厅的服务。Supervise outlet service
监督客用设施和服务的标准。 Monitor standards of guest facilities and services
监督服务设备的维护保养。 Supervise the maintenance of service equipment
和上级领导一起进行人力规划和管理需求。 Works with Superior on manpower planning and management needs
6 餐厅营业收入目标
Restaurant Revenue Target
7 专业的处理客人的投诉。
Handle guests complaints professionally
8 职业健康和安全责任
Occupational Health and Safety
Responsibilities