Position Overview:
The supervisor’s main responsibility is
to promote team work and developing loyalty people by leading, supporting and
coaching all service colleagues during preparation, service and after service.
They represent the restaurant, the Resort and Capella Hotel brand and must be
impeccably groomed with good posture and competent communications skills. The
supervisor shall not only know the products and services the restaurant
provides but also shall be able to answer any question the guest may have about
other restaurants and the Resort.
主管的主要职责是促进团队合作并培养有激情的员工，通过引导，支持及辅导所有的服务成员在准备，服务过程中及服务过后如何让客人感到惊喜。他们代表着餐厅及酒店的品牌形象，整洁的仪容仪表和良好的沟通能力是必备的。
这个职位不仅要了解餐厅的产品及服务知识，还要为宾客提出的所有问题竭尽全力的提供帮助。
The Role
1. Is a passionate leader with a Can Do attitude, which gets respect by
knowledge, guidance and fairness. A leader which service colleagues look up and
practices an open-door policy to all colleague
富有激情的主管秉持着可以做到的态度，通过专业知识，指导和公平公正收到尊重。受到同事的尊敬并对所有的同事都敞开心扉。
2. Ensures that all colleagues are assigned to service stations, have
sufficient equipment and supplies and that tables in the restaurant are clean,
well maintained and properly set up according to the meal period set up at all
times
确保给所有同事分配好服务区域，有足够设备和物品使用，始终保持餐厅餐桌干净整洁并根据相应餐段进行摆台
3. Supports and coaches service attendants in serving food and beverage to
guest according to prescribed service standards and procedures of restaurant
service with emphasis on quality, speed, accuracy and attention
根据既定的服务标准，支持和训练服务人员如何服务食物和酒水以及餐厅服务流程，重点强调质量，速度，准确性及将所有细节精益求精
4. Is fully proficient on the Point of Sale system (POS), Restaurant
Reservation procedures
精通使用POS系统和餐厅预订系统
5. Checks the cleanliness and maintenance of equipment, fixtures, storage
and service area and menus in the restaurant assigned and acts if rectification
is necessary
检查及维护所分配区域餐厅设备，固定装置，仓库，服务区域及菜单的是否整洁，如有需要应及时修正
6. Knowledgeable on all food and beverage menus of the restaurant
including buffet
熟悉所有餐厅的菜单及酒水单，包括自助餐
7. Initiates guest interaction through seeking feedback in order to
personalize service
与客人互动，寻求客人反馈从而为客人制定个性化服务
8. Takes accurate orders for all guests according to the given standard
and practices suggestive selling to boost restaurant sales and checks the
status of all orders and ensures that they are delivered within designated
timelines
根据既定标准为客人准确的点单，练习进阶销售来增加餐厅收入，检查所有点单的状态，确保所有点单都按时上菜
9. Keeping the Assistant Manager updated on the challenges, orders, guest
satisfaction, guest preferences and special requests.
确保副经理接收到最新的餐厅及宾客信息，包括困难，订单, 客人满意度，宾客喜好及特殊需求
10. Performs the other tasks assigned by the Assistant Manager whenever
necessary
完成副经理分配的其他任务
11. Assists the Assistant Manager in recording the daily figures of the
assigned area
协助副经理记录所负责区域的日常数据
12. Reports any unusual incidents, feedback, lost and found, breakage and
losses, equipment and fixture break down to the Assistant Manager, Restaurant
及时向餐厅副经理汇报异常事件，宾客反馈，失物招领，破损及丢失，设施设备损坏
13. Attends the daily CTE and Line-up, the monthly colleague meeting and
relevant trainings conducted by the Resort management
参加每日的部门会议，月度团队成员会议及酒店组织的相关培训
14. Keeps himself/herself informed of all pertinent details concerning the
Resort, events in the area, activities and promotions in the restaurants and in
the Resort
确保了解酒店相关信息，包括酒店宴会活动、酒店及餐厅推广活动等
Talent Profile:
Highly effective interpersonal, written and verbal communication skills
良好的人际交往能力和书面口头沟通表达的能力
Highly organized and able to prioritize and meet deadlines in a
fast-paced environment
在快节奏工作环境中良好的组织，顾全大局及吃苦耐劳的能力
Excellent command of Mandarin and English, written and verbal
流利的普通话及英语, 书面及口头
Computer literacy a must, with a highly proficient knowledge of Word,
Excel, Word, Outlook and PowerPoint.
精通使用办公软件，如Word, Excel, Word, Outlook and PowerPoint.
Qualifications and relevant certifications
资格认证及相关资质证书
Self-confident, creative and proactive, able to prioritize and make
effective decisions
自信,有创造力,积极主动,能够顾全大局并做出有效的决策
