JOB SUMMARY职位概述:
With comprehensive Spa treatment
skills, including body massage, body care and facial treatment, and as well as
the professional Spa products knowledge, leading guests to enjoy a relaxing
treatment experience。 Responsible for the cleanness
of treatment room area, support Spa reception and fitness etc.
具有全面的Spa护理技能，包括身体按摩、身体护理和面部护理，拥有专业的spa产品知识，引领客人享受一个放松的护理体验。负责理疗房区域的清洁工作，支持前台接待、健身房等区域的工作。
Place of work工作区域:
Spa and Fitness
水疗健身中心
Qualifications任职资格:
l Knowledge
of all massage/body/esthetic treatments offered
要有所有提供的服务的知识
l 1-3
years previous experience in Spa
1-3年的水疗中心经验
l Ability
to pleasantly communicate with proper grammar in English
l 能够正确、愉快的英文交流
l Ability
to provide legible communication
能够清楚和客人交流
l Ability
to follow directions with minimal supervision
能够听从指示，只需要最小限度的监督管理
l State
and local certification and licensing requirements.
拥有国家颁发的证件
Essential
Skills 技能要求:
1. Ability
to perform job functions with minimal supervision
在最低的监管下能够完成自己的工作
2. Ability
to work cohesively with other departments and co-workers
能够团队协作和其他部门合作
3. Ability
to learn scheduling system to ensure guests and therapists are on time.
能够学习安排时间表，保证客人和理疗师准时
Essential
Job Functions首要工作职责:
l Full
working understanding of Gold Standard, Spa Vision and Mission, 14 Key
Production Processes and Brand SOP(s)
完全理解黄金标准，水疗远景和使命，14个关键的品牌服务标准和程序
l Provide
continuous guest service and anticipation of guests’ needs
保证真诚的关心所有的客人和让他们感到舒适
l Provide
a professional, friendly demeanor to all guests and hotel employees.
向酒店的员工 展示专业和友好的举止
l Able
to build good relationships with guest, ask for visit expectations
和客人建立友善关系，询问客人期望、要求及建议,
l Assist
and guide guests around relaxation area and spa and fitness facilities
向客人解释和帮助他们使用水疗设施、更衣室、游泳池、和健身中心
l Assist
and guide guests to the necessary stations prior to any services
scheduled.
帮助或指引客人到他们要去的地方或安排好的一些项目
l Serve
and assist guests with beverages and refreshments.
为客人提供饮料和点心
l Responsible
for achieving all inspections such as 5-star rating, BSA, Forbes through being
professional, courteous, and respectful to all guests and staff alike.
用专业的、礼貌的、尊重他人的行为对待所以客人和同事，有责任通过所有检查：五星评定、BSA、福布斯
l Handle
guest complaints by ensuring guest satisfaction and problem resolution.
保证处理客人投诉,解决问题并使客人满意
l Enforce
spa policies to provide a fair and safe environment to guests
执行水疗政策规定，为客人提供一个公平、安全的环境。
l Monitor
the presentation and cleanliness of the spa continuously
监督水疗中心环境，确保水疗中心干净、整洁
l Monitor
the quality and quantity of any display items.
监督水疗中心陈列物品的质量及数量
l Maintain
guidelines of budget, actively upsell.
负责财务预算,
积极销售
l Able
to schedule reservation in an attempt to maximize daily utilization and
revenues.
能够最大限度安排预定增加收入
l Maintain
complete knowledge and comply with the hotel and departmental policies and
procedures
保持与酒店及部门政策与程序相关知识的一致性
l Ability
to work cohesively with other departments and co-workers as part of a team.
与其它部门紧密合作
l Team
and department mandatory meetings must be recognized.
举办团队会议
l Always
allow sufficient advance notice (2 hours or more) prior to change requests for scheduled
working shifts.
员工要求更换班次时，应至少提前两小时通知
l The
facilities opening and closing procedures must be performed according to the
schedule and standard operating procedures.
必须根据时间表和标准程序来开关设备设施
l Monitor
and maintain the quality and quantity of locker, amenities, linens, beverages
and all accessories.
始终留意和保持毛巾、更衣柜钥匙、洗发水、沐浴露和小件物品等的数量和质量
l Monitor
and maintain cleanliness and organization of storeroom.
始终留意和保持储备间、毛巾区的干净和整洁
l Stock
a record the linen and other guest supplies on a daily basis.
准备好每天客人需要的毛巾和其它用品，并做好相应的记录
Secondary
Job Functions次要工作职责:
1. Team
and departmental mandatory meetings must be recognized.
必须参加团队和部门的会议
2. Hourly
shift clock in/out procedures must be practiced and adhere to strict overtime
set by spa management.
按时上下班的制度，根据水疗的管理情况执行加班制度
3. Perform
other duties assigned by the Spa Manager/Assistant Spa Manager.
履行水疗主管、部门安排的其他工作职责
4. Ability
to maintain confidentiality of all guest information.
能够保护客人的信息和酒店的相关信息
5. Support
other area when need.
需要时支持其他区域工作
