岗位职责: 1、Co-ordinate daily operations of the banquet floor to maximize profit and guest satisfaction 2、Resolve and follow up with any guest-related issues arise during functions and events. Rectify in a professional and satisfactory manner 3、Ensure the collection of all payments from all banquet functions, by following the standard payment processing procedures established by the hotel 4、Monitor costing of banquet supplies, labour, food and beverage 5、Ensure accuracy of Banquet invoices and that additional services and products rendered are charged accordingly 1、协调宴会楼层的日常运营从而实现利润和宾客满意度最大化 2、解决并跟进所有在活动或宴会中发生的与宾客相关的纠纷。在遵循酒店政策的前提下以专业的态度完满解决纷争 3、鼓励员工推销宴会厅菜单/酒单上的产品从而实现利润最大化 4、监督宴会供应、劳动力和食物酒水的成本 5、确保宴会发票的准确性；提供附加服务和产品相应地收取费用 岗位要求: 1、Master the standards and requirements of restaurant service, understand the banquet and conference service procedures, and handle the practical problems of all kinds of guests. 2、Strong language skills, good at assessing employees, training staff and motivating subordinates to work. 3、More than 3 years restaurant management experience, catering banquet management, marketing and other knowledge. 1、掌握餐厅服务的标准和要求，了解宴会、会议服务程序，善于处理各类客人的实际问题 2、具有很强的语言表达能力，善于评估员工、培训员工并激励下属员工工作。 3、有3年以上餐厅管理经验，具有餐饮宴会管理、市场营销学等方面知识。 联系我们: 酒店地址：天津市空港经济区中心大道55号 乘车路线：地铁2号线空港经济区站下车，A出口乘坐691公交车至国际温泉高尔夫下车即到 咨询电话：022-58678888—2158 联系人：张女士 邮件地址：recruitment@crowneplazatianjin.com 面试时请携带身份证正反面复印件一张，一寸彩色照片一张。