营运管理
Operational
§ 确保始终有效的管理员工公寓的设备和卫生。
Ensure efficient management of all associate facilities and
sanitation
§ 认真执行并完成上属布置任务。
Ensure perform and accomplish assignment from superior
§ 协助每月对所有设备和存货进行检查。
Assist with check all associate facilities and stock-in-trade
§ 秉承凯悦”我们关爱每一个人，让他们尽善尽美显真我”的信念,并落实到日常工作当中，确保始终能达到凯悦的标准。
Executing Hyatt’s purpose of we care for People so they can be their
best on daily work activities, to ensure consistent achievement of Hyatt
standards.
§ 每天清理员工公寓公共区域,员工活动室,以确保其卫生状况干净整洁。
Cleaning up Associate Public area and recreation room to ensure nattiness
§ 协助环卫部门每天清运员工员工公寓的垃圾,并及时向人力资源部主任汇报问题。
Report to HR Officer when realize any unsafe condition and assist to PA
to carry rubbish
§ 及时向人力资源部主任反映员工对员工公寓的建议和意见。
Report to HR Officer if have advice to the Associate Dormitory.
§ 跟据需要,积极协助运作。
Assist to operation if necessary
§ 按时参加部门例会，听取最新酒店信息及营运动向。
Ensures attend department briefing and know all up-to-date awareness of
Hotel product knowledge and operation trend
§ 遵守酒店/部门仪容仪表的各项规定。
To adhere to the grooming prescript of department
§ 掌握员工活动室设备操作知识。
Understand operate knowledge of all associate facilities in recreation
room
§ 完全理解并执行部门营运手册。
To fully understand and adhere to the Departmental Operations Manual.
§ 所有工作都要按照工作计划和部门培训工序表。
Ensures all work
are according to business plan and department training Task List
General
总则
§ 按要求出席所有的酒店/部门会议。
Attends and contributes to all Meetings as required.
§ 确保随时提供所需的服务，并按照部门营运手册的要求提供快捷、持续、礼貌且符合标准的服务。
Ensure efficiency, excellence and consistence of department service
according to standard laid down by Departmental Operations Manual.
§ 始终提供礼貌且专业的服务。
Provides courteous and professional service at all times.
§ 保持对酒店产品知识、当前推广、政策改变的最新了解及保持高效的内部沟通。
Ensures all associates maintain up-to-date awareness of Hotel product
knowledge, current promotion, policy changes and appropriate internal communication.
§ 按时参加酒店及部门的培训，以提高技能和知识。
Attends hotel and Department training sessions as scheduled to improve
skills and knowledge.
§ 以礼貌、高效的方式处理客人的要求，如果不能马上找到解决办法，则立即向人力资源部主任进行汇报。
Handles guest and associate enquiries in a courteous and efficient
manner, report to HR Officer Complaints or problems if no immediate solution
can be found.
§ 熟悉并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。
Be knowledgeable in statutory legislation in associate and industrial
relations, understanding and strictly adhering to Rules & Regulations established
in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and
health & safety.
§ 保持高标准的个人形象和仪容仪表。
Ensures high standards of personal presentation and grooming.
§ 与客人和同事保持基于良好工作关系的接触。
Maintains positive guest and colleague interactions with good working
relationships.
§ 根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。
Responds to requests to undertake any reasonable tasks and secondary
duties and to changes as dictated by the Hotel, industry and company.
