[岗位职责] 1.全面负责礼宾部（包括行李服务、门童服务等）的日常运营.排班、人力调配，确保各岗位高效运转。 2.建立、执行并持续监督礼宾部所有服务流程与标准操作程序，确保每一位团队成员提供的服务均符合酒店及集团标准。 3.酒店车辆的管理与司机的调度，确保车辆各项无误。 4.制定并实施系统的部门培训计划，包括新员工入职培训、服务技能培训、产品知识培训等。 5.营造积极向上、专业热情、注重细节的团队文化，促进内部沟通与协作，提升团队凝聚力与荣誉感。 6.更新本地信息指南（包括单不限于餐厅、景点、活动日历等），并及时进行分享。 7.根据业务和酒店的需要，随时增加的其他职责和任务。 [Job Responsibilities] 1.Take full charge of the daily operations of the Concierge Department (including Bell Service, Doorman Service, etc.), including scheduling, staffing allocation, and ensuring efficient operations across all positions. 2.Establish, implement, and continuously supervise all service procedures and Standard Operating Procedures (SOPs) within the Concierge Department, ensuring that every team member delivers service in compliance with hotel and group standards. 3.Manage hotel vehicles and coordinate driver assignments to ensure all transportation services are carried out without error. 4.Develop and implement a systematic departmental training plan, including new hire orientation, service skills training, product knowledge training, and more. 5.Foster a positive, professional, and detail-oriented team culture, promote internal communication and collaboration, and enhance team cohesion and pride. 6.Update the local information guide (including but not limited to restaurants, attractions, event calendars, etc.) and share timely updates with the team. 7.Undertake any other duties and responsibilities as may be reasonably required by the business and the hotel. [岗位要求] 1.两年以上国际五星级酒店同等岗位工作经验。 2.英语口语流利。 3.具有较强的组织协调能力。 4.强烈的责任感及自我激励能力。 5.有耐心，高度责任感并且积极的应对各种问题。 6.C1驾照。 7.年龄40周岁及以下，条件优秀者可适当放宽。 [Job Requirements] 1.At least 2 years of experience in a similar position at an international five-star hotel. 2.Fluent spoken English. 3.Strong organizational and coordination skills. 4.High sense of responsibility and self-motivation. 5.Patient, highly accountable, and able to proactively address various issues. 6.Hold a valid C1 driver's license. 7.Aged 40 or below; candidates with exceptional qualifications may be granted appropriate flexibility.