1. MAIN RESPONSIBILITIES: 主要职责: The role requires someone who is ready to: 该职位要求具备以下能力: · Ensure that service stations are prepared stocked and ready for service. 确保服务站准备齐全，备货充足，随时准备服务。 · Greet all guests, using the guests’ name as often as possible. 问候所有客人，并尽可能直呼客人的名字。 · Take orders, served food and drinks to ensure that guests have a great experience within the department. 接单，提供食物和饮料，以确保客人在部门内有良好的体验。 · Maintain highest level of cleanliness, including safety of furniture, fixtures and fittings. 保持清洁，包括家具、固定装置和配件的安全。 · Ensure that the guests bill is accurate. 确保客人账单准确无误。 · Ensure that payment is received from all guests, and is posted in Micros. 确保收到所有客人的付款，并将付款记录在 Micros 中。 · Recommend and ‘sell’ to guests through menu knowledge, suggestive and up-selling techniques. 通过菜单知识，暗示和追加销售技巧向客人推荐和“销售”。 · Be responsible for the safe keeping of all keys. 负责所有钥匙的安全保管。 · Ensure that all food and beverage products are correctly stored, dated, labelled and rotated where necessary. 确保所有食品和饮料产品正确存放，标注日期，并在必要时轮换。 · Maintain a high standard of personal appearance and hygiene, and meet hotel grooming and uniform standards. 保持高标准的个人仪表和卫生，并符合酒店仪容整洁和制服标准。 · Be empowered to deal with guest problems, and to seek advice when unsure what to do. 有权处理客人的问题，并在不确定如何做时寻求建议。 · Develop self and others, by responding t and giving feedback to other associates. 通过对其他同事的回应和反馈，发展自己和他人。 · Comply with food handling procedures. 遵守食品处理程序。 2. Health and Safety 健康与安全 Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly 熟悉财产安全、急救、消防和应急程序，安全、合理地操作设备 Initiate action to correct a hazardous situation and notify supervisors of potential dangers 主动采取措施纠正危险情况，并通知主管潜在的危险 Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures 意识到注意义务，遵守职业、健康和安全法规、政策和程序 Log security incidents and accidents in accordance with company requirements 按照公司要求记录安全事件和事故 REQUIREMENTS： 要求: 1. Education 教育 A college graduate or Vocational School graduate 大学毕业或职业学校毕业 2. Language 语言 Good communication skill in Mandarin and English verbal and listening 良好的中英文口语和听力沟通能力 3. Work Experience 工作经验 Past food, beverage, or grocery experience 过去的食品、饮料或杂货经验 4. Knowledge 知识 · Well-organized and able to multi-task 组织能力强，能同时处理多项任务 · Enjoy working with people 喜欢和别人一起工作 5. Skills 技能 · Flexible and proactive, responding quickly and positively to changing environments. 灵活主动，对变化的环境做出快速积极的反应。 · Quick and good learner 学习能力强。 · Work both independently and with a team 能独立工作，也能与团队合作 · Positive and can-do attitude 积极进取的态度 6. Working Environment and schedule 工作环境和日程安排 Able to work in shifts on nights, weekends and holidays 能够在晚上、周末和节假日轮班工作