Administration行政管理 ·         Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times. 确保有效和精确的文件系统，包括纸质和电子两个版本的及时保存 ·         Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel. 保存酒店完整的销售协议、合同和报价的记录以备查用 ·         Establishes an efficient trace File to ensure that all business booked is properly tracked. 建立有效的文件跟踪系统，确保所有预订的客人都被适当的记录和跟踪查询 ·         Submits Sales report to Sales Manager in a timely manner. 及时对销售经理上交销售报告 ·         Provides accurate reporting of business booked to the Sales Coordinator for monthly consolidation. 每月为销售联络员提供准确的预订商业报告 Customer Service ·         Entertains and conducts hotel inspections to clients whenever required. 在适当时接待和款待客人来店实地考察 ·         Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities. 建立和保持与固定客人的良好关系 ·         Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met.  与相关运营部门联系并紧密合作，确保达到和满足客人的要求和期望 ·         Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems.  If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner. 礼貌并有效地处理客人和员工的询问，并向上汇报投诉或问题。如果无法立即处理问题，要保证及时跟进处理。 ·         Maintains positive guest and colleague interactions with good working relationships. 确保客人和员工之间的良好互动，和员工之间的良好工作关系 Financial Assists to achieve the monthly and annual personal target contributing to the Sales revenue.  协助达到月度和年度以及个人的销售目标，以达到总的销售目标额 Marketing ·         Carefully plans Sales Calls into defined objectives. 细心处理销售电话达到既定目标 ·         Assists to conduct extensive competitor research and maintains excellent Product Knowledge of the Hotel. 协助开展广泛的竞争者调查，保持对酒店产品的良好认知 ·         Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications. 通过电话销售、对客合同和书面交流，保证酒店的广泛认知度 ·         Professionally conducts routine telemarketing activities to identify new accounts. 开展专业的日常电话销售活动、吸引新客户 Operational ·         Ensures professional Sales Calls using Hyatt’s Consultative Selling principles and SMART Selling philosophies. 确保电话销售活动使用了专业的凯悦咨询式销售原则和销售锦囊策略 ·         Maintains a detailed knowledge of hotel facilities, features and services. 保持对酒店设施、特色和服务的详细认知 ·         Systematically and efficiently calls on allocated Accounts within assigned sector and reports findings and opportunities to the Sales Manager/ Associate Director of Sales. 系统地、有效地对被指派的分区中制定的客户进行分析并且将发现和商业机会对销售经理、销售副总监进行报告 ·         Follows up sales leads to identify prospect. 跟进销售，确认新的销售机会 ·         Achieves the monthly and annual personal target and the segment target room night production and room revenue. 达到月度、年度个人目标和本分区的房间天数产出与销售额 ·         Prepares and ensures all Events Orders are distributed to concerned department on a timely manner. 准备并确保所有的宴会会议订单及时传送给相关部门 ·         Assists the Sales Managers to follow up on all matters in the absence of the Sales Manager. 协助销售经理，跟进其缺席时所有的事务 ·         Assists Sales Buddy to follow-up on all matters in the absence of Sales Buddy. 协助销售人员，跟进其缺席时所有事务 ·         Ensures services provided by the department are always available and carried out according to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Department Operation Manual.  确保本部门总是可以开展应当的对客服务，根据部门运营手册进行标准严格、长期有效、礼貌待人的服务 §  Personnel ·         Ensures all employees maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication. 确保部门所有人员保持对酒店产品、当前促销计划、政策变动的最新认识和适当的内部交流 ·         Assists to oversee the punctuality and appearance of Sales Coordinators, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. 协助监管销售联络员准时到岗和仪态大方，根据酒店和本部门仪态标准来确保他们正确着装并且保持高标准的个人仪态和卫生 ·         Maximises the effectiveness of Sales Coordinators by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring. 使销售联络员的工作效率最大化，通过合适的培训、教导和知道发展他们的个人技巧和能力 ·         Encourages Sales Coordinator to be creative and innovative, challenging and recognising them for their contribution to the success of the operation. 鼓励销售联络员的创新性、认可他们的工作成果，并且对日后工作提出新的挑战 ·         Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.

1.负责酒店销售合同及其他销售文件资料的管理、归类、整理、建档和保管工作。 2.负责各类销售指标的月度、季度、年度统计报表和报告的制作、编写。 3.参与部门的招聘、培训工作，为部门提供充足的人力支持和人才保障。 4.负责客户日常沟通、接收订单、修改订单、取消订单等事宜，熟悉操作流程，注重客户要求细节。 根据销售部经理要求做好各项文书工作，协助经理召开会议、协助组织活动，传递与上级、下属的文件及信息。

JOB RESPONSIBILITIES 工作职责   Responsible for key account management on an assigned account base or geographic area, ensuring revenue maximization, achievement of personal targets and increasing fair market share versus competitor set. 区域销售计划的制定与执行：根据本区域内各目标客户群的需求分析及公司年度销售计划，分解并制定本区域销售人员具体的销售目标；组织下属执行销售政策及策略，指导下属的销售业务技能，检查、监督销售计划的完成情况，出现偏差及时纠正，保证实现本区域的市场占有率和销售目标；   Responsible for prospecting new accounts. 负责寻找潜在客户   Responsible for all segments of assigned geographical markets, which may include, but not be exclusively limited to European markets. 负责所有关键地域市场的分配,，其中可能包括，但不仅限于欧洲市场。   Conduct site inspections. 指导实地考察。   Adhere to the Corporate SOP’s. 遵守公司相关的标准操作规程。   Follow up of tentative bookings in the assigned markets. 跟进指定市场的初步预订   Detailed knowledge of competitor set. 详尽的掌握竞争对手的情况   Detailed knowledge of all services provided by the Hotel and all relevant facts and figures of hotel. 详细的了解所有酒店提供的服务和酒店其他相关信息和数据   Responsible for timely contracting from the client base responsible for. 负责及时地与客户群体签订合同。   SMART contracting to ensure optimum yielding during annual rate negotiations. 运用SMART原则，在年利率的协商中确保最佳收益率   Attend trade shows, sales blitz, workshops, etc. in the assigned markets. 参加制定市场的商业展示会、促销大战、研讨会等活动。   Assist  the Director of Sales / Director of Sales & Marketing in defining an annual sales action plan and execute set actions accordingly. 协助销售总监/市场销售总监对年度销售的计划和执行进行规定。   Assist the Director of Sales / Director of Sales & Marketing with the preparation of the annual budget by providing statistics and forecasts of account productions. 协助销售总监/市场销售总监，为年度预算的准备提供重要客户的统计和预测数据。   Execute sales actions within set cost budget structure. 确保销售活动的执行在既定成本预算结构范围内。   Document all sales actions in SFA (S&C). 记录所有在SFA（销售自动化）中的营销活动。   Update OPERA contact database at all times. 更新OPERA系统连接数据库。   Cross sell other Kempinski Hotels 与其它凯宾斯基酒店进行交叉销售。   Understand, and follow the Company Sales Vision. 理解和遵循公司销售目标   Participation in Duty Manager rota. 参与值班经理值班表的制作   Understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety. 理解和遵循公司销售目标。参与值班经理值班表的制作。理解并严格遵守规员工手册和酒店在消防、卫生、健康和安全等方面的政策和规章制度的。   Ensure that all potential and real hazards are reported and rectified immediately. 确保所有潜在和现存的障碍，及时报告和采取纠正措施。 Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.  根据酒店和业务需要，可随时增加相应的职责和任务。

【岗位职责】 1、  接听电话和接受邮件(传真、信函、电子邮件等), 并用最快的方式得以解决。 2、 处理日常竞争对手的信息交流和编译每日竞争者比较报告 3、处理日常跟进表格并分发给相关部门。 4、协助打印企业合同、宴会的初步报价或其他具有通信性质文件的秘书服务。 5、保持最新的企业数据库,建名单,新客户名单,展览清单等。 6、来确保有效存档的行政和公司账户。 7、处理特殊事件和促销活动的传真邮件。 8、维护办公室设备及设施。 9、确保随时维持办公用品、销售用具等库存。 10、给相关部门分发办公室信件。 11、内部沟通——部门会议；与其他部门的合作；员工的关系。 12、 保持职业特性的最高水准，对所有住店客人、内部同事的态度要虔诚。 13、积极履行市场销售总监分配的工作和任务。 【岗位要求】 1、流利的打字，速记及文档管理。 2、外表亮丽、举止优雅。 3、可处理商务信函。 4、有可信度。 5、有进取心和良好人际关系。 6、3年国际酒店相关工作经验。 7、英语流利。 8、全日制本科以上学历，行政管理、汉语言文学、商务礼仪等相关专业毕业，语言表达能力强，有国际连锁酒店行政、人事管理工作经验。

1、酒店自媒体文案编写（公众号、小红书、抖音等） 2、内容运营：主要包含软文的写作，话题的策划以及图文的创意之内的工作。       活动运营：公司活动的策划，脚本，剧本的撰写。      用户运营：与用户进行线上的交流答疑，社群的拉新管理与促进活跃度以及整理好信息和公司资源。 3、有驾驶证。

一、行政 Administratio 确保始终高效、精确地保存文本文件和电子文件。 Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times. 完整保存酒店所有销售协议、合同和报价单。 Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel. 建立有效的文档跟踪系统，保证可跟踪查找所有预订交易信息。 Establishes an efficient trace File to ensure that all business booked is properly tracked. 协助整理和编制销售报告。 Assists in consolidating and preparing Sales report. 二、宾客服务 Customer Service 在适当时接待和款待客人来店实地考察。 Entertains and conducts hotel inspections to clients whenever required. 建立和保持与固定客人的良好关系。 Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities. 与相关运营部门联系并紧密合作，确保达到和满足客人的要求和期望。 Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met. 礼貌并有效地处理客人和员工的询问，并向上汇报投诉或问题。如果无法立即处理问题，要保证及时跟进处理。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems.  If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner. 确保客人和员工之间的良好互动，和员工之间的良好工作关系。 Maintains positive guest and colleague interactions with good working relationships. 三、财务 Financial 协助达到月度和年度以及个人的销售目标，以达到总的销售目标额。 Assists to achieve the monthly and annual personal target contributing to the Sales revenue. 四、市场营销 Marketing  细心处理销售电话达到既定目标。 Carefully plans Sales Calls into defined objectives. 协助开展广泛的竞争者调查，保持对酒店产品的良好认知。 Assists to conduct extensive competitor research and maintains excellent Product Knowledge of the Hotel. 通过电话销售、对客合同和书面交流，保证酒店的广泛认知度。 Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications. 开展专业的日常电话销售活动、吸引新客户。 Professionally conducts routine telemarketing activities to identify new accounts. 五、营运 Operational 确保电话销售活动使用了专业的凯悦咨询式销售原则和销售锦囊策略 Ensures professional Sales Calls using Hyatt’s Consultative Selling principles and SMART Selling philosophies. 保持对酒店设施、特色和服务的详细认知。 Maintains a detailed knowledge of hotel facilities, features and services. 系统地、有效地对被指派的分区中指定的客户进行分析并且将发现和商业机会对销售经理、销售副总监进行报告。 Systematically and efficiently calls on allocated Accounts within assigned sector and reports findings and opportunities to the Sales Manager/ Associate Director of Sales. 跟进销售，确认新的销售机会。 Follows up sales leads to identify prospect. 达到月度、年度个人目标和本分区的房间天数产出与销售额。 Achieves the monthly and annual personal target and the segment target room night production and room revenue. 准备并确保所有的宴会会议订单及时传送给相关部门。 Prepares and ensures all Events Orders are distributed to concerned department on a timely manner. 协助销售经理，跟进其缺席时所有的事务。 Assists the Sales Managers to follow up on all matters in the absence of the Sales Manager. 确保所提供的服务总是符合操作手册中规定的最高效率、一致性和礼貌的标准。 Ensures services provided are always carried out according to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Operation Manual. 完全了解酒店的设施、特点和服务。 Maintains a detailed knowledge of hotel facilities, features and services. 六、人事 Personnel 确保部门所有人员保持对酒店产品、当前促销计划、政策变动的最新认识和适当的内部交流。 Ensures all associates maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication. 支持以人为本理念的实行，示范和加强凯悦的价值观和文化特色。 Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. 根据员工意见调查的结果支持酒店计划的实行。 Supports the action plans as a result of the Associate Opinion Survey. 七、其他 Other Duties 确保高标准的个人仪态。 Ensures high standards of personal presentation and grooming. 执行长期的负责管理态度、积极代表酒店管理层和凯悦国际。 Exercises responsible supervisory behaviour at all times and positively representing the hotel management team and Hyatt International. 应对由业界、公司和酒店所产生的销售和营销部的改变。 Responds to changes in the Sales & Marketing function as dictated by the industry, company and hotel. 阅读酒店员工手册，理解并遵守酒店规章制度，尤其是有关防火、清洁、健康和安全的政策和程序。 Reads the hotel's Associate Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety. 按照要求参加培训课程和会议。 Attends training sessions and meetings as and when required. 执行被分派的其他合理职责。 Carries out any other reasonable duties and responsibilities as assigned.

Implements all sales action plans related to his/her market area asoutlined in the Marketing Plan. 以市场销售计划为指导,针对所在市场执行所有销售计划。    Establishes and maintains files on major active accounts within his/hermarket areas. 与负责市场区域的客户建立良好关系，维持客户资料的更新。 Promotes and produces sales leads for other Hilton hotels. 向客户推荐集团内其他连锁酒店。 Provides feedback to the Director of Business Development/Director ofSales/Senior Sales Managers/Sales Managers on changing marketing conditions,including trends in the competition, as a result of direct sales solicitation,telephone and direct mail, in his/her market areas. 通过直接拜访，电话销售，发送邮件的方式给他/她负责区域的客户，在发现市场有任何变化时，包括竞争对手所有的信息变更，都要及时反馈信息给业务发展总监/销售部总监/高级销售经理。 Assist sale manager to conduct hotel inspection for all walk in, meetinggroup and contracted clients and plan next step for future follow 协助销售经理负责所有散客、团队以及协议客户参观酒店并制定后期跟进计划。 To meet and welcome some top key accounts, group organizer and VIPguests upon check-in. 在主要客户、团队负责人及贵宾到店时欢迎其光临或入住酒店。 Disseminates sales related information to other departments asappropriate. 适当的将销售部的信息共享与其他部门。 Attends all pre-conference meetings, as required, arranged by the BanquetSales Department and assists in the preparation of post-conference reports. 积极参与宴会及会议沟通协调会，并协助宴会销售部跟进宴会或会议中发生的事件。 Performs all duties and responsibilities in a timely and efficientmanner in accordance with established hotel policies to achieve the overallobjectives of the position. 在及时和高效率的一致方法上实施所有职责，根据酒店建立的政策方针保持酒店在市场的有利位置。 Establishes and maintains effective teammember relations. 建立良好的工作关系。 Maintains the highest standards ofprofessionalism, ethics and attitude towards all hotel guests, clients and teammembers. 对所有酒店的客人/客户/员工保持高水准的专业性。 Performs related duties and specialprojects as assigned. 认真履行所分配的工作和特殊任务。 The managementreserves the right to change / extend this job description if necessary at anypoint of time during her / his employment. 如有必要，该部门有权更改或补充该职位描述。 Carries out anyother reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。

1.   根据Performance Review, JD, KPO, Winning Metrics及营运需求，全面支持同事的工作。 2.   根据相应的PDP和Career Pathway，进行职业生涯发展。 3.   完成上级临时交代的其他工作任务，致力于创建一个Winning Ways的工作氛围，达成年度/月度相关的Winning Metrics指标。 4.   协助销售人员撰写报价及协议合同。 5.   识别和评估“新的”高潜力客户，以便业务开发团队成员管理和开发 。           6.   支持销售研究主管将客户分配给相关业务开发团队成员，并进行客户移交。              7.   监控市场趋势并跟踪竞争对手的活动，以支持业务开发团队成员的销售活动。              8.   支持销售研究主管制定销售策略和策略。               9.   根据IHG批准的方法评估账目，并提交给销售总监审核。 10.  及时答复通过电话、传真和电子邮件进行的问询。 11.  帮助销售人员带领客户参观。 12.  按酒店销售团队的要求准备各种行政文件。 13.  按要求协调所有宣传活动和现场考察事宜。 14.  参加销售会议。 15.  处理所有销售部的邮件并维护通信数据库。 16.  维护档案系统（手写版及电子版）。 17.  维护和管理数据库，进行数据统计（每周）。 18.  按要求协助促销和宣传活动。 19.  可视情况在上级的建议下组织商展、活动和展览。 20.  协助编订年度预算、业务计划和日常工作计划。 21.  协助投标事宜。 22.  与洲际酒店集团的其它酒店合作，并对上级提供协助，包括对地区销售人员的销售工作提供协助。 23.  协调并保持企业礼品和促销用品的供应。 24.  协助对新产品和新服务的准备工作。 25.  协助酒店促销策略和市场计划的策划。 26.  分派销售线索。

岗位职责 1.根据本组市场开发计划，制定个人销售活动计划。 2.通过开发新客户，稳定老客户，以力争达到所确定的销售收入目标。 3.向销售部经理汇报市场信息，包括本市场状况、竞争对手情况、客户反馈意见等。 4.以外出销售、电话联络和信函等方式与所辖区客户保持高度联系。 5.处理客户的来电、来函。 6.协调安排自己所辖客户在酒店的大型活动及VIP的接待工作。 7.熟悉自己客户分类情况及各客户的需求特点和主要的竞争对手。 岗位要求 1.有从事酒店前台、销售、公关等部门的工作经历优先。 2.具有市场调查和预测能力，能及是掌握市场动态，及时地提出相应的措施和合理的建议。 3.有良好的语言表达能力，具有制定工作计划、总结及业务汇报的能力。

岗位要求 1、外表端庄大方，身体健康、干净整洁。 2、善于与人交际，有亲和力，待人热情、友善，有礼貌，性格外向、机警灵活、工作勤奋。 3、熟练掌握销售的方法和推销技巧，并能在工作中灵活运用。 4、熟悉酒店各个部门的运作程序，沟通协调能力强。 5、形象气质佳。 6、优秀应届毕业生尤佳。

岗位职责 1、 在销售经理的指导下，具体负责对市场业务进行操作。 2、 协助销售经理实施该地区的销售计划，协调各部门落实各种接待计划和工作。 3、 了解汇报管辖地区的旅行社业务特点和客源流向，熟悉酒店各种服务设施及各类合同条款、价格。 4、 根据该地区的业务，做好相关的预订工作，做好年度和月度客源流量的统计工作。 5、 与各公司企业保持长期稳定的合作关系。 6、 协助销售经理做好该地区的旅游市场客源分析。 岗位要求 1、 专科以上学历，有同岗位工作经验优先考虑。 2、 具备销售学、酒店管理学、旅游心理学等知识储备。 3、 了解合同法及付款基本业务知识。 4、 有较好的语言表达能力，具备起草工作计划及业务工作报告的能力。 5、 能熟练使用电脑及其他现代办公自动化软件系统