【职位描述】
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Public Area Manager coordinates all public area activities, in line with Hilton and the hotel policies and procedures. This role ensures the cleanliness, maintenance, pest control, orderliness and beautification of all public areas, except the kitchen, to conform with hotel standards.
What will I be doing?
As the Public Area Manager, you will be responsible for performing the following tasks to the highest standards:
• Check from time to time all public areas and personnel at work.
• Knowledgeable of all hotel public areas, coordinating with other line department managers in scheduling general cleaning and maintenance of function rooms, lobbies, back-of-house areas.
• Assist in the planned maintenance of room carpets and marble in the guestrooms.
• Report any damage of carpet or furniture, etc. for immediate repairs and follow through to completion.
• Check equipment to ensure that they are functional, clean and properly stored.
• Ensure the cleanliness and hygiene of the corresponding areas and assign sufficient employees for VIP functions.
• Train and supervise employees on the proper use of chemicals.
• Liaise with the Housekeeping Supervisor in relation to chemical usage, problems or rectification suggestions.
• Make available equipment and cleaning materials generally required for effective output.
• Ensure the public area storeroom is clean and tidy, and that chemicals, cleaning supplies and tools are well prepared.
• Ensure that flowers and plants are in good condition, informing the suppliers to change them when needed.
• Check public area team members’ grooming, personal hygiene and appearance.
• Manage the daily work arrangements and relevant administrative approvals for all Public Area employees.
• Oversee team members’ trainings and development.
• Manage cost control effectively.
• Respond to emergencies effectively and efficiently.
• Maintain good communication with other departments.
• Deliver high quality service to guests.
• Adhere to hotel cleaning and maintenance programs and keep work areas clean.
• Manage pest control throughout the hotel.
• Adhere to the hotel’s policies and procedures, Hilton code of business conduct and the hotel’s team member handbook.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
【任职要求】
What are we looking for?
A Public Area Manager, serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Minimum 3 years as a Public Area Supervisor or 2 years as an Assistant Public Area Manager in the Housekeeping department.
• Knowledgeable of public area operations and the usage of cleaning chemicals and cleaning.
• Able to lead and guide a small group of subordinates.
• Physically fit and able to work long hours.
• Good communication skills.
• Proficient in Microsoft Word and Excel.
• Understand basic spoken English to meet business needs.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
