· Is responsible for all activities of public area staff 对公共区域员工负责 · Has full awareness, manages and supervises all tasks of his/her staff. 具有管理和监督下属的能力 · Ensure working knowledge of his/her staff in all hotel public areas 对酒店公共区域有足够的应用知识 · Ensures staff is scheduled for public toilet attendants requested in Lobby 确保洗手间服务员按工作计划表完成工作 · Ensure cleaning schedules are completed in a routine and timely manner 确保按时完成清洁计划表所列及例行清洁工作 · Initiates and aids in effective communication within the housekeeping and engineering and food & beverage departments 主动有效的与工程部，餐饮部沟通 · Respond to emergencies effectively and efficiently 对突发事件有所反应 · Liaise with Ass. Exec. Housekeeper in relation to chemical usage, problems or rectification suggestions 对药剂的使用及相关问题与副行政管家保持沟通 · Contribute to Housekeeping Departmental Meetings 负责安排清洁客房部会议场地  · Maintain knowledge of his/her staff of special programs and events in the hotel in order to recognize and respond to guests needs 教导属下员工有足够的知识应对突发事件或客人的要求 · Maintain Hotel information to be able to provide information to guests 有足够的酒店资讯可以提供给客人询问 · Assist guests and escort them to locations within the hotel at their requests 依照客人要求协助或带领他们去要去的酒店里的场所 · Complete tasks as directed by Management 完成其他管理层下达的任务 · Refer major complaints to management 提交主要的投诉给管理层 · Operate equipment safety and sensibly 安全的操作机器设备 · Maintaining preventive maintenance and files on all maintenance equipment 做好维护保养工作 · Controls all equipment and supplies, issues and returns 监控所有设施设备的发放返还 · Takes inventory monthly of all chemicals supplies and equipment according to established guidelines 按照建立的标准进行清洁剂，客用品，设施设备的盘点 · Maintain stock levels 维持正常的库存水平 · Recycle where possible 尽量回收再利用各项资源 · Works in line with business requirements 工作要符合营业需求 · Controls his/her staff’s quality of work 控制下属员工的工作质量 · Performs related duties and special projects assigned 完成其他特别工作安排 Observes, obtains and notes down any useful guest preferences or comments received and passes them to his supervisor to be kept by the hotel for future reference.  观察，收集并记录客人的喜好或建议，并交给主管为饭店保存，以便日后参考。