Taking and communicating messages for other club personnel 从俱乐部其他成员那里记录并沟通信息 Ensure all workbooks completed 确保所有工作都能完成 Attend any training course as required to continue professional development 参加要求的课程培训，发展自己的职业生涯 Communicate effectively in the workplace including regular departmental meetings and business launches and participate in club meetings. 在工作出色进行有效的沟通，包括定期的部门会议，商业活动以及参加俱乐部会议 Assist in smooth membership administration processes and guest signing in 协助进行顺利的会员管理程序和宾客登记 Ensure high operational standards in and the around the club at all times 总是保持高标准的运作 Changing room/club checks 变更客房和俱乐部的入住 Adhering to all company policies/procedures 遵循公司的政策与程序 Compliance with additional activities as requested by line or club manager 其他由直线经理或娱乐经理指派的工作 Administration of bookings and skin analysis procedures 管理预定和皮肤分析程序 Greet/ bid farewell to every member, potential member and guest who visits the club 同每一个会员，潜在会员和来访客人问候和道别 Serve waiting members and guests as quickly as possible. 尽快为等候的会员和宾客提供服务 Give a clear and friendly response to any questions asked. 对所提问题给予清晰友善的回答 Answer the telephone within three rings in the correct manner and give a clear and friendly response to all queries. 电话铃声响起后三声内接听，对所有询问给予清晰而友善的回答 Always use names when speaking with members & guests. 同会员和客人交谈时，总是能喊出其姓名 Provide quality member service through front desk and all aspects of the club 通过前台和俱乐部的各个部分为会员提供高质量的会员服务 Take ownership of any feedback/ complaints received by listening and responding according to the complaints policy 根据投诉程序接听和回答投诉，并负责反馈 Identify and exceed member & guests needs 发现并超越会员和宾客的需求