岗位职责 1、为宾客美发时，精力要集中，动作要轻快，使宾客轻松愉快。 2、根据宾客的要求，按照宾客的脸型和头发的疏密，认真细致地梳理出宾客满意的发型。 3、热心解答宾客提出的有关美发的要求和疑难问题，根据宾客的发质推销、介绍美发用品。 4、工作中以身作则，技术上精益求精，对助手言传身教，热心将技术传授给助手。 岗位要求 1、3年以上美发师经历。 2、熟悉心理学、审美学、营养学及卫生常识。 3、掌握社会潮流，与最新流行元素。 4、有一定的审美观。

-  保证足够的产品库存，以备水疗中心日常运营消耗。 -  提供安全和绝对领先的服务，确保客人时时满意。 -  使用安全、专业的技术手法为会员和客人提供服务。 -  确保工作区域时时干净整洁。-  以良好的工作联系，保持与客人和同事的积极互动。

职责： 协助水疗师、理疗师服务客人，如清洁、提供产品等。 表现良好者会培训成为符合酒店标准的水疗师。 要求：女性，40岁以下，有按摩经验 注：面试后决定分配入职酒店

负责提供水疗中心的各项服务，以专业的态度为客人及会员提供安全、洁净的服务。并对他们抱以无微不至的关心。 Responsible for performing all Spa services, in a safe, clean and professional manner to guests and members. Provide uncompromised attention to guests and member service. 与客人、会员亲切沟通并灵活应答他们的提问。 The ability to courteously interact and answer all facility related questions with members and guests. 以优异的服务吸引会员和酒店客人享受更多不同的服务项目。 Serve as catalyst to promote spa services to members and hotel guests. 未进行按摩服务时，协助提供水疗中心内其他的服务。 Assist in any and all ways in the spa when not scheduled to perform aesthetic services.  保持并更新个人服务知识，了解皮肤护理产品知识和程序的改变。 Constantly maintain an up to date knowledge of the personal services performed and any revisions in the skin care products or procedures used. 协助发展并坚持提高水疗中心服务水平的市场策略。 Assist in the development and implementation of marketing strategies which will enhance the quality of services at the spa.

【岗位职责】 1、为商务发展部总监提供专业、有力的支持，以达到战略目标。 2、实施并发展部门和酒店的政策。 3、同商务发展总监和收益经理一同制定市场推广战略和促销活动。 4、通过发展并实施销售市场推广策略达到收益目标。 5、根据外部环境可能对销售产生的因素，制定不同的方案。 6、根据市场变化趋势，寻找竞争优势，提高市场份额。 7、分析市场机会，制定具体目标，发展并有效实施策略和计划。 8、根据酒店的住房及会议情况，评估市场机遇，并协助其他部门（如：餐饮部，公关部等）宣传和推广促销活动。 9、评估、掌握市场动态和趋势。 10、制定销售目标，对于与实际完成销售任务的差额，如何采取补救措施。 11根据客户的需求，不时向客户更新酒店优惠政策。 12、针对特殊客户群体制定特殊的市场销售方案。 13、有效管理时间。 14、分配销售市场、划分客户类型。简而言之，把时间管理概念有效灌输给销售、宴会的同事。 15、维护客户关系，了解客户需求，掌握服务技能、销售沟通技能，做好客户反馈。 16、通过对酒店销售人员的培训、引导，提升住房率，给酒店带来收益。 17、通过对销售人员的培训、引导，制定相应的规则，使团队销售潜力发挥到最大，建立荣誉感，提升忠诚度。 18、与商务发展总监、总经理、部门经理和客户保持良好的沟通。 19、能够为客户呈现良好的酒店介绍及描述。 【岗位要求】 1、具备优秀的销售技能和技巧。 2、通过探讨和聆听，具备善于发掘客户需求的能力。 3、具备果断、自律的性格 4、具备高度的自信心，工作的热情和主动权。 5、擅长交际 6、擅长与不同的人打交道 7、懂得运用心里学技巧 8、具备销售的相关经验 9、酒店专业或相关经验的优先

Sales Manager's mission is to primarily promote the hotel and hotels belonging to the chain in his/her area/region. This position is accountable for booking individual, group business, banquets and meetings on an established base of the top producing key accounts and for managing / converting high potential key prospects to meet with and excel the forecasted occupancy, budgeted average rate and revenue. 销售经理的任务主要是在其销售区域内大力推广本酒店及集团内部的其他酒店，该职务负责对个人、团体、宴会、会议的预定，以主要客户为基础并不断挖掘潜在客户以完成及超额完成预订、住房率、平均房价及营业额。 Skills & Experience ·         Minimum of 2 years Sales management experience 至少2年的酒店销售经验 ·         A strong understanding of overall hotel business 有很强的星级酒店市场及生意拓展理念 ·         Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches 具有很强的学习能力，分析和解释复杂的活动和/或信息，以提高新的实践和发展的新方法 ·         Must have the ability to understand local markets that affect the business of the hotel 必须有能力了解，影响酒店业的当地市场情况 ·         Strong oral and written communication skills 较强的口头和书面沟通能力 ·         Ability to communicate at all levels 优秀的与各个阶层的沟通能力 ·         Ability to train and develop new team members 能力的培养和发展团队新成员 ·         Computer skills (word processing, spreadsheet, and presentation software) 计算机技能（文字处理，电子表格和演示软件） ·         Language skills: English and Mandarin Chinese 语言技能：英语和中文

Responsible for identifying, developing, and managing accounts within specific.segments, markets, or geographical territories on behalf of one or more hotels. 代表一家或多家酒店负责确立、发展及管理不同区域、市场及地域的客户。  Maintains or increases current account production for group, transient, and catering business.  维持及增长客户团队、散客及宴会的产量。 Manages larger accounts or special markets. 管理重要大客户或指定市场。 Provide leadership to proactive sales team. 领导销售团队。

酒店位于河南省开封市龙亭区，该岗位接受非本地出勤，接受兼职。 工资构成为提成制，具体提成比例面议。 1、了解酒店当年经营任务及当地市场情况，提出并参与制定销售计划 2、根据酒店及市场情况，及时调整、制定相应销售策略 3、有事业心、责任感

Developing & Executing Sales Strategies ·         Works with sales leaders from properties within region to ensure understanding of sales strategy and effective implementation of this strategy for the segment. ·         Develops, implements and sustains aggressive solicitation program focused on increasing business. ·         Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS. ·         Assists with the development and implementation of promotions, both internal and external. Maximizing Revenue ·         Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals). ·         Recommends booking goals for sales team members for properties within region. Managing Sales Activities ·         Monitors all day to day activities of direct reports. ·         Participates in sales calls with members of sales team to acquire new business and/or close on business. ·         Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Analyzing & Reporting on Sales and Financial Data ·         Analyzes market information by using sales systems and implements strategy to achieve financial room and catering goals for each property. ·         Assists Revenue Management with completing accurate six period projections. ·         Reviews sales and catering guest satisfaction results to identify areas of improvement. Ensuring Exceptional Customer Service ·         Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. ·         Interacts with guests to obtain feedback on product quality and service levels. ·         Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction. ·         Empowers employees to provide excellent customer service. ·         Observes service behaviors of employees and provides feedback to individuals and/or managers. ·         Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. ·         Ensures that a customer recognition program is in effect throughout Sales. ·         Executes and supports the company’s customer service standards. ·         Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. ·         Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. ·         Gains understanding of each property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Building Successful Relationships ·         Develops and manages relationships with key stakeholders, both internal and external. ·         Works collaboratively with on and off-property sales channels to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative. ·         Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements. ·         Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO managers and customers. Managing and Conducting Human Resource Activities ·         Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation. ·         Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. ·         Utilizes all available on the job training tools for employees. MANAGEMENT COMPETENCIES Leadership ·         Adaptability – Develops strategies and identifies resources to implement and manage change; models flexibility in adjusting priorities; and communicates the need for change in a positive way that encourages commitment.  ·         Communication - Actively listens and uses appropriate communication styles to deliver complex information in a clear concise way and influences others to accept a point of view, gain consensus, or take action. ·         Problem Solving and Decision Making - Models and sets expectations for solving complex problems, collecting and comparing information to evaluate alternatives, considering their potential impact before making decisions, involving others to gain agreement and support, and guiding others to implement solutions. ·         Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Managing Execution ·         Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members. ·         Driving for Results - Focuses and guides others in accomplishing work objectives. ·         Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements self and/or others to accomplish goals and ensure work is completed. Building Relationships ·         Coworker Relationships - Develops and uses collaborative relationships to facilitate the accomplishment of work goals. ·         Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards. ·         Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability ·         Organizational Capability - Evaluates and adapts the structure of organizational units, jobs, and work processes to best fit the needs and/or support the goals of an organizational unit. ·         Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise ·         Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others. ·         Business Acumen - Understands and utilizes business information (e.g., data related to employee engagement, guest satisfaction, and property financial performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges. ·         Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges. o    Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media. o    Devising Sales Strategies and Solutions - Trying different and novel ways to deal with sales challenges and opportunities; taking courses of action or developing sales strategies that appropriately consider available facts, constraints, competitive circumstances, and probable consequences. o    Sales Ability:  Persuasiveness - Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients. o    Sales Call Facilitation - Ensuring that a call serves its sales objectives; maximizing the productiveness of interactions by monitoring and building on customers’ cues. o    Sales Coaching - Providing timely coaching, guidance, and feedback to help others excel on the job and meet key accountabilities. o    Sales Disposition - Demonstrating the traits, inclinations, and outlooks that characterize successful salespersons; exhibiting behavior styles that facilitate adaptation to the demands of the sales role. o    Sales Implementations - Driving and supporting the implementation of sales strategies and systems; seeking and taking appropriate actions on feedback; taking responsibility for implementation success. o    Sales Opportunity Analysis - Understanding and utilizing economic, financial, industry, and organizational data; accurately diagnosing customers’ business strengths, weaknesses, and key issues that can inform sales strategies and plans. ·         Basic Competencies - Fundamental competencies required for accomplishing basic work activities. o    Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). o    Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues. o    Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences. o    Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents. o    Writing - Communicates effectively in writing as appropriate for the needs of the audience.

1.负责客人满意度和餐饮服务。 2.做好服务前的岗前职责和准备工作。 3. 确保所有的设施和操作设备处于良好的工作状态。 4.抓住一切机会成为一名“销售人员”，推广特殊活动、促销活动和设施。 5.向上级报告客人投拆、解决办法及所涉及的人员或设备。 岗位要求 1.1年以上相关工作经验 2.性格开朗，乐观 3.有耐心和恒心

岗位职责 ·1.Responsible for guest satisfaction and serving food and beverages. 负责客人满意度和餐饮服务。 · 2.Carry out pre-service duties and mis-en-place. 做好服务前的岗前职责和准备工作。 · 3. Ensure all fixtures and operating equipment is in good working condition. 确保所有的设施和操作设备处于良好的工作状态。 · 4.Takes every opportunity to be a “sales person” and promote special events, promotions and facilities. 抓住一切机会成为一名“销售人员”，推广特殊活动、促销活动和设施。 ·  5.Reports records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment to Superiors. 向上级报告销售记录，客人投拆、解决办法及所涉及的人员或设备。 岗位要求 1.1年以上相关工作经验 2.性格开朗，乐观 3.有耐心和恒心

工作职责： ·To provide supervision and guidance and on the job training to associates and to follow up on work progress to ensure that it is properly carried out and completed on time schedule with acceptable quality. Constantly review & inspect completed works (preventive and work request) for any deficiencies that need to be follow up for accuracy and completeness. 管理和指导在岗培训，检查工作程序以便保证工作按时和保质保量的完成。经常回顾和检查已经完成的工作（预防性维护和维修）及时发现不足，以便跟进落实和完成。 ·Interacts in a positive way with other departments to ensure a perfect guest experience. 与其它部门进行有效地互相配合以确保客人的绝佳体验。 ·Ensure all talents within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others 确保所有人才都在部门内以安全的方式操作，避免不安全的或者不适合的冒险的行为造成自己或者其他工作人员的损伤或不便。 ·Use safe manual handling techniques and practice safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution. 遵循雅高酒店集团健康、安全和环境政策，来养成使用安全操作手册和实践安全工作的习惯。减少对环境的影响和防止污染。

岗位职责 ·1.In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known. 当经理不在场时，负责人才的监督和管理指导，确保部门的正常运行。 · 2.Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up. 全力解决客人的投诉，并负责将所有投诉进行记录和跟进解决。 · 3.Build and maintain positive relationships with all internal customers and guests in order to exceed their needs. 与所有的酒店客人建立并保持积极的关系  . · 4.Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. 保持高水平的酒店产品和服务知识，以便向客人解释和介绍相关的服务设施 任职资格 1.有相关工作经验者优先. 2.具有强烈的事业心和责任感,高尚的职业道德,良好的纪律修养. 3.身体健康，精力充沛. 4.良好英语听说能力.

工作职责： ·Manage ADD and Room Service operations. 负责西餐厅和送餐部运作。 ·Set departmental targets and objectives, work schedules, budgets, and policies and procedures. 设定部门目标，工作计划，预算和规章制度。 ·Build and maintain positive relationships with all internal customers and guests in order to exceed their needs. 与所有的酒店客人建立并保持积极的关系。 ·Implement working schedule based on forecast, banquet reservation, group and VIP arrivals. 根据预测、宴会预订、团体餐的安排及重要宾客的人数来安排工作。 ·Record sales, complaints, solutions and equipment. 做好销售、宾客投诉、解决办法及相关人才、设备的记录。 ·Make recommendations to superior, improve working efficiency and sales so as to increase resources and control cost. 给领导提出建议，提高工作效率，促进销售，并达到增源节支的目的。 ·Assist to make menu and beverage menu’s price policy. 参与菜单、酒水单的制定及定价。 ·Recruit, manage, train and develop the Restaurant team. 招聘、管理、培训和发展餐厅团队成员。

遵守开封大宏喜来登酒店员工手册。 遵守开封大宏喜来登酒店的政策及程序。 遵守万豪国际商业行为规范。 遵守开封大宏喜来登酒店的行为准则。 在任何时候表现专业态度和形为。 根据酒店及万豪标准保持个人形象。 在工作中遵循万豪关爱对客服务标准。 1.      与前台接待密切合作确保任何时间内正确的房态。 2.      确保所分配区域预抵VIP、集团会员及在住VIP、集团会员房间的高度清洁及服务标准 3.      确保在“请勿打扰”状态下的客人的隐私被维护。 4.      监督检查服务员的房间/夜床服务以确保达到保持高标准的清洁质量 5.      负责钥匙的严格控制。 6.      对客房的走廊和公共区域进行常规检查。 7.      迅速向工程部汇报维护活动。 8.      确保依照失物招领程序办事 9.      维持楼层布草房的干净和整洁。 10.  监督单元工作效率。 11.  解决争端。 12.  约束员工遵守纪律。 13.  检查客房部员工的仪表,个人卫生和形象。 14.  协助准备员工排班表。 15.  鼓励员工掌握多技能。 16.  协助进行员工的培训和发展。 17.  给予所管辖的员工以不断的建议和支持。 18.  必要时对员工进行个别面对面指导。 19.  通过汇总客人的意见汇总，,寻找机会不断发展对客服务。 20.  采取合适的行动解决客人的抱怨。 21.  促销酒店与喜来登的产品与服务。 22.  维持对产品和服务的高度了解以便于向客人解释和销售服务和设施 23.  坚持酒店安全制度、紧急情况。 24.  依照酒店要求记录安全日志和事故记录 25.  坚持酒店的清洁和养护程序。 26.  保持维护所在工作区域的高度整洁。 27.  保证所有报告和服务都按时完成。 28.  坚持酒店安全制度、紧急情况处理规定和程序。 29.  如有必要 ，该部门有权更改或补充该职位描述。 30.  完成任何其他合理的职责和被指派的职责。

岗位职责 ·Regularly inspect the "four protection" equipment in all important parts of the hotel to ensure that the equipment is in good condition. 经常巡视酒店各重要部位“四防”器材设备，以确保设备处于良好的状态。 ·Responsible for the work assignment of the talent in the department, leading the talent in the Department to do their duty to protect the lives of hotel talent and guests. 负责本部门人才的工作分派，带领本部门人才尽职尽责，保障酒店人才和客人的生命。 ·Presided over the regular meetings of the Department, and communicated and implemented the instructions of the higher authorities. 主持本部门的例会，传达贯彻上级指令。 ·Safety and safety management of hotel's business location and key parts. 安全加强对酒店经营部位和要害部位的安全管理。 ·Attaching importance to the internal work, organizing the security work well, taking charge of perfecting the hotel security system, deploying the work plan arrangement and checking the implementation of the security department, supervising the work of the lower level, examining and approving the safety system and regulations drawn up by each department, and reporting them to the General Manager for approval before implementation. 重视内勤工作，组织好保安工作，负责健全酒店安全保卫制度，部署保安部的工作计划安排和检查落实情况，督导下级工作，审定各部拟定的安全制度、规定，报总经理批准后实施。 ·Responsible for organizing and investigating major incidents and accidents occurring in hotels, and submitting opinions to the General Manager and reporting the results of investigation and disposal. 负责组织调查酒店内发生的重大事件、事故，并向总经理提出处理意见，汇报查处结果。 ·Maintain close cooperation with local law enforcement, judicial and other security departments to assist law enforcement agencies in detecting crimes and handling fires within the hotel. 与当地执法部门、司法部门以及其他安全保卫部门保持密切的合作关系，在酒店范围内协助执法部门侦破违法犯罪案件和处理火灾。 ·Complete all matters assigned by the hotel's superior leaders and government departments. 完成酒店上级领导及政府部门交办的各项事项。 岗位要求 1.专科以上文化程度或同等学历，懂得有关安全保卫侦破消防等职务知识。 2.具有5年以上酒店安全部工作经验或部队转业干部。 3.掌握一定外语水平，精力充沛，能连续工作，头脑清醒，办事敏捷，具有语言组织能力，善表达。 4.接受过酒店保安培训，有一定的管理经验.

1.       Supervise Loss Prevention employees to practice the hotel energy conservation on own initiative. 2.       Supervise hotel outlets and kitchens employees to strengthen the utensils management, control the loss & breakage of hotel utensils to the lowest maximum. 3.       Supervise Loss Prevention employee to control the loss of hotel assets to the lowest maximum. 4.       Recommend variety of hotel facility and up-sell hotel product to the guest. 5.       Assist Director of Loss Prevention /Supervisor develops the team spirit and team work within Loss Prevention department. 6.       Check duty employee’s routine work and grooming 7.       Sets a positive example for guest relations 8.       Abide by radio communication standard. 9.       Put forward the effective suggestion being aimed at hidden danger and defects within hotel safety and fire prevention to Director of Loss Prevention. 10.    Put forward the effective suggestion to Loss Prevention Supervisor improves the quality of Loss Prevention work. 11.    Collecting the feedback of employee. Director of Loss Prevention to be responsible for the employee feedback follow up. 12.    Work closely and enthusiastically with other department to ensure team work and the smooth, efficient operation of the hotel. 13.    Liaise with the Sales and Banquet manager in advance with regard to large or specialized functions and do the function security well. 14.    Communicates critical information to Loss Prevention officers. 15.    Report all associate accidents and guest liability incidents to Director of Loss Prevention immediate. 16.    Reports any procedure violations to the Assistant Loss Prevention Manager. 17.    Recognize and report safety hazards. 18.    Observe and report any Loss Prevention breaches. 19.    Inquire the suspicious person who was going to enter hotel area, prevent any opportunity to commit a crime. 20.    Abide by PSB relevant regulation; ask hotel guest’s friend who was going to visit the guest to do the visitor registration. 1.       主动指导防损部员工执行酒店的节能计划。 2.       指导酒店厨房及相关场所员工工作，以加强用具管理，从而将酒店用具的丢失及损毁程度降至最低。 3.       监管防损部员工，并加强对酒店财产的管理使其损失降至最低。 4.       介绍酒店设备的种类并向顾客介绍酒店产品。 5.       协助防损经理及主管提高团队合作精神，共同为防损部效劳。 6.       检查值班人员日常工作及培训情况。 7.       为建立良好客户关系树立积极榜样。 8.       遵守信息沟通标准。 9.       就酒店安全及消防方面存在的潜在危险向防损经理提出有效建议。 10.   向防损主管提出有效建议以提高防损部工作的质量。 11.   收集员工的反馈意见，协助防损部经理来解决。 12.   与其它部门紧密配合、热忱工作，构建良好团队，以确保酒店工作的顺利、高效开展。 13.   提前与销售&宴会经理取得联系，以确定具体工作职能，从而确保酒店的安全。 14.   就重要问题与防损部员工进行及时沟通。 15.   遇员工意外事件和客人责任事故时应及时向防损部经理汇报。 16.   遇任何违反程序的操作须及时向防损主管汇报。 17.   能够辨认出并汇报所存在的安全隐患。 18.   遵守并能说出防损部的所有规定。 19.   仔细盘查要进入酒店的可疑人员，不给其留出任何实施犯罪的机会。 遵守PSB的相关规定，请需要拜访住客的访客进行必要的访客登记。

岗位职责 · Efficiency of check in/check out process, accuracy in retrieval of guest data and billing 保证客人入住及离店手续的效率性，同时保证客人信息与账目的准确性。 · Honesty to all accounting procedures is adhered to throughout the department, including monitoring guest balance and city ledger accounts. 诚信的保证在部门工作中严格执行酒店所有财务制度。 ·Maintaining good customer relationship. Implement for the provision of friendly and efficient service to all guests. 与客人建立并保持良好的关系。负责提供给客人友善、有效的服务。 ·Knowledgeable about all events and information of the immediate and surrounding area, provide an efficient and accurately information to guest when guest inquired. 熟知酒店周边区域所有各项活动和信息，并在客人询问时，高效和准确的回复客人。 ·Implement on daily upsell goal and member enrollment goal. 完成每日房间房间销售升级和雅高心悦界会员招募的目标。 ·Complies with all hotel policies relating to Front Office, such as room key police, etc. 遵守酒店关于前厅部的所有制度，例如钥匙管理制度等。 ·Ensures high standards of personal presentation & grooming. 始终维持高标准的个人形象和仪容仪表。 岗位要求 ·Diploma or Degree preferably in hospitality or related field 酒店管理或相关专业的本科或专科学历 ·Minimum One (1) years relevant experience in a similar position in a renowned international hotel brand 在知名国际酒店内从事至少一年年类似岗位的经验 ·PMS and Office software knowledge 熟悉并掌握Opera酒店管理系统和各类办公软件 ·Excellent oral and written skills in Mandarin and English 优秀的中英文听说读写能力 ·Excellent interpersonal & communication skills 优秀的人际关系和沟通能力 ·Service oriented with an eye for details 以服务为导向的敏锐洞察力 ·Good presentation, influencing skills 优秀的表达、影响能力 ·Adaptable and flexible and able to embrace and respond to change effectively 适应性强，灵活并能有效地接受和应对变化

岗位职责 1、负责前厅各种文稿的打印、发送，文件材料的领取。 2、办理各类文件的收发、登记、阅签、清退、整理、归档、保密工作。 3、负责前厅办公室的日常管理工作，受理投诉和来访接待、收发传真、考勤登记、接听电话等工作。 4、负责部门会议的筹备、会议通知的拟写、下发工作，负责会议记录和文字材料的整理。 5、负责收集关信息，向领导提供信息参考。 岗位要求 1、具有XXX以上文化程度，熟练掌握英语。 2、会中英文打字及使用办公设备,打字速度快。 3、具有高度责任心和良好的职业道德。 4、身体健康，相貌端庄。 5、有较好的文字组织能力，并熟练使用各种常用办公软件。