工作职责： • Ensure quality function is aligned with corporate standard and requirement 确保质量职责与集团的标准和要求一致。 • Communicate the quality issues with other departments 与其他部门交流质量问题。 • Ensure all quality information are documented, summarized and communicated 确保所有质量的信息存档，总结和沟通顺畅。 • Document and communicate all quality information with other departments, including information from CHANCE, SALT, Social Media and Email Surveys, etc. 存储和与其他部门交流所有质量相关的信息，包括来自CHANCE, SALT客人满意度分数，社交媒体反馈，邮件调查等信息。 • Ensure SALT Comprehensive Reports are downloaded and saved timely and accurately 确保下载SALT综合报告并及时准确的保存。 • Write and post Monthly Executive Summary of Individual Guest Satisfaction Scores timely and accurately 及时并准确地记录并招贴月客人满意度分数的分析会总结。 • Write Monthly Top Three Individual Guest Defects and communicate with all department heads in a timely manner 每月记录前3个客人入住瑕疵问题，并及时与所有部门经理交流。 • Conduct quality survey through e－mail, phone call or conversation with hotel guests 通过邮件、电话或与酒店客人交谈的形式执行质量调查。 • Track and analyze key quality drivers and communicate the interpretation to other departments 追踪和分析主要的质量问题，并向其他部门进行解释。 • Update quality board 更新质量信息板。 • Assist all departments to achieve quality goals 协助所有部门达到质量目标 • Provide key departments with quality consultation in departmental strategic planning 在部门策略计划制定中，向主要部门提供质量咨询 • Ensure quality scores and comments are communicated to concerned departments timely through conversation, emails, and presentation 确保通过交谈、邮件和培训的方式，将质量分数和反馈与相关部门及时沟通 • Partner with key departments to identify the gap between current situation and quality goals 与主要部门合作识别当前形式和质量目标之间的差距。 • Partner with key departments to develop and implement quality improvement plan or project 与主要部门合作开发和完成质量提高计划或项目。 • Partner with training department to develop quality training programs 与培训部门合作研发质量培训项目。 • Promote quality awareness and provide experienced guidance through training 推动质量意识，通过培训提供有根据的引导 • Energize operation departments’ reporting of service defects 推动运营部门的服务瑕疵报告作出分析和跟踪。 • Partner with operation departments to achieve their revenue goals through quality initiatives. 通过质量创新，与运营部门合作达到他们的收益目标。 • identify the root cause of wastage and operation process deficiency or defects 识别浪费、运营过程中的不足或瑕疵的根源。 • measure the financial impact caused by wastage and operation process deficiency or defects 衡量由于浪费和运营过程中的不足或瑕疵导致的财务影响。 • Analyze the operation process deficiency or defects 分析运营过程中的不足或瑕疵。 • DEVELOP efficient operation procedures and practices 开发有效的运营程序和操作。 • implement plans to reduce wastage and improve the efficiency of operation process 完成降低浪费、提高运营过程效率的计划。 • Participate in project teams to develop and implement quality strategies and plans. 参与项目小组研发并完成质量策略和计划。 • Develop and implement annual quality strategic plan that is consistent with corporate philosophy and business objectives 研发和完成年度质量策略计划，确保该计划与集团理念和业务目标一致。 • Identify non－conformances and recommend reactive solutions and proactive plans 识别非一致性且推荐积极的解决方案和计划。 • Undertake internal quality audit to ensure that the operation departments follow the required procedures and quality standards 进行内部质量审计，确保运营部门遵循规定的程序和质量标准。 • Completes and accomplishes other tasks and projects assigned by General Manager. 完成由总经理委派的其他工作。 任职资格： • University degree in hospitality management, business administration, or related fields, such as statistics; MBA or Master of Science degree in Management is a plus. 大学学历，酒店管理、企业管理或相关专业，例如：统计；工商管理硕士或理科管理硕士为佳。 • Knowledge in management issues and problem－solving techniques, e.g. statistical quality control, etc. 熟知管理及解决问题的技术，例如，统计质量控制等。 • An understanding of quality principles 理解质量原则。 • Five－year work experience with a minimum of three－year in a hotel operation 5年工作经验，至少3年酒店运营工作经验。 • Preferably in the areas of operational excellence and total guest satisfaction 最好了解部门认证和客人满意度方面的业务。 • Preferably direct experience with six sigma, TQM, or reliability management 最好有TQM或信誉管理方面的直接经验。 • Two or three years’ experience in managing functional personnel or quality improvement teams 管理人员或提高团队质量方面2－3年工作经验。 • Proven leadership skills and ability to promote personal development 被认可的领导力技巧和提高自身素质的能力。 • A team player, as well as a team leader 合格的团队合作者和团队领导 • Ability to liaison effectively with the guidance team and key groups 有效与高管和主要团队沟通的能力 • Strong written and oral communication skills in English & Chinese languages 较强的中英文书写和口头沟通技巧 • Excellent interpersonal skill 出色的人际关系能力 • Excellent analytical and problem－solving skills 出色的数据分析和问题解决能力 • Ability to involve key groups to solve problems 引导主要团队解决问题的能力 • Ability to develop and formulate operating processes and quality strategies to support business objectives 开发、公式化运营程序和质量策略，以便支持业务目标。 • Training and presentation skills 培训和演讲技巧

Assitant Quality Manager plays a very important role in quality assurance and performs many different tasks; through information collection and analysis to provide the departments with selective data; responsible for developing quality programs so as to optimize procedure, increase productivity, which will in turn to improve guest satisfaction in regard to the brand standards and meet the company’s business objectives. 助理质量经理在质量管理表现起到重要作用，收集信息分析部门表现；负责开展质量管理工作优化流程，提高工作效率，从而提高客户满意度，达到品牌要求，实现运营目标。 Assist the Quality Manager with daily tasks. 协助质量经理完成日常工作。

【岗位职责】 1、负责管辖区域内业主/租户的日常接待、咨询、投诉处理及回访，确保客户满意度达标。 2、定期巡查楼宇公共区域、设施设备及环境卫生，及时上报异常并跟进整改。 3、协助办理入住、退租、迁入迁出等手续，更新业主档案及台账信息。 4、催缴物业管理费、水电费等各项费用，按时完成月度收费率指标。 5、协调工程、安保、保洁等班组处理报修、突发紧急事件，并做好记录与反馈。 6、组织社区文化活动，维护和谐邻里关系，提升入住体验。 【岗位要求】 1、学历大专及以上，有物业、酒店、客服相关经验者优先考虑。 2、普通话标准，具备良好的沟通表达和亲和力，能妥善处理投诉纠纷。 3、责任心强，吃苦耐劳，能适应轮班工作制。 4、熟悉基础办公软件（Word/Excel）操作，能完成日常报表录入。 5、服务意识突出，主动热情，具备团队协作精神。

1.全面统筹管理雇主家庭的日常运营(如家务、物业、园林等)，确保各部门协同高效运作。 2.远程协调和监督家庭活动的准备和执行，确保所有活动顺利进行。 3.处理紧急事件和突发问题，制定并执行应急预案。 4.与雇主保持良好沟通，积极聆听并响应反馈，确保其需求和期望得到充分满足。 5.根据雇主需求，灵活处理各类事务，确保及时满足各种安排和要求。 要求： 1.至少1年及以上服务业经验，有亲和力和服务力，以及出色的沟通和人际交往能力，能够远程高效协调雇主。 2.学历大专及以上学历（全日制），有同岗位经验、酒店管理或酒店行业前厅经验管理经验者优先。 3.高度保密意识和责任感，能够安全妥善处理敏感信息。 4.具备长期稳定的工作承诺，愿意在职位上长期发展。 加分项： 1.会粤语优先 2.有同岗位经验、酒店管理或酒店行业前厅经验管理经验者优先。 薪资待遇： 1、薪资：5-8k+增值激励 2、包食宿、五险一金、配备电动车