Know the
bonvoy lever and amenity standard.
知晓万豪旅享家会员级别以及欢迎水果标准。
Check the
daily amenity list and spot check the presentation of amenity.
检查每日欢迎水果清单并且抽查欢迎水果出品。
Communicate
with chef about guest’s special requirement.
与厨房沟通客人的特殊需求。
Check
storage areas for proper supplies, organization, and cleanliness. Instruct
designated personnel to rectify any cleanliness/organization deficiencies.
检查仓库地区的存货量,摆放陈列和卫生情况。派专人去保持卫生清洁和整理货品陈列。
Establish
par levels for supplies and equipment. Complete requisitions to replenish
shortages or additional items needed for the anticipated business.
建立易耗品,酒精饮料的平均存放量。完成对库房的补货或对增加物品的采购。
Requisition
linens / skirting required for business and assign L&G to
transport such to the IRD back area.
能够进行布草的存取,并分配绅士淑女
运送到餐厅。
Meet with
the Chef to review daily specials and out of stock items; update board
throughout shift. Ensure that L&Gs are aware of such
.与厨师长每天一起查看每日精选,每隔一个班次要更换一次。确保所有的绅士淑女 都知道。
Ensure
that L&G report to work as
scheduled. Document any late or absent employees.
确保绅士淑女 是按照排班表工作。记录下绅士淑女
的迟到或是缺席情况。
Follow the manager’s instruction about the
breaks.
根据经理的指示安排休息。
Assign
work and side duties to L&G in accordance with
departmental procedures. Communicate additions or changes to the assignments as
they arise throughout the shift. Identify situations which compromise the
department’s standards and delegate
these tasks.
根据部门的运作程序为绅士淑女
分配任务和职责。如在绅士淑女
当班期间出现加班或是换班情况需及时与当事人进行沟通。发现有悖部门运作标准的情况并分配任务。
Attend line-ups with L&G and review all information pertinent to the day’s business.
参加绅士淑女 短会并在会上重温当天所有的相关信息。
Inspect
grooming and attire of L&G; rectify any deficiencies.
检查绅士淑女 的仪容仪表并予与更正。
Inspect,
plan and ensure that all materials, equipment and service carts are in complete
readiness for service; rectify deficiencies with respective personnel.
检查,计划和确保所有的设备,器皿和服务车都可用。如有任何问题需及时命相关人等进行修护。
Constantly
monitor L&G performance in all phases
of service and job functions, ensuring that all procedures are carried out to
departmental standards; rectify any deficiencies with respective personnel.
持续检查绅士淑女 各方面的行为和职责,确保所有的程序运作与部门标准相一致;如有不足之处需及时改正。
Inspect cart-table set-ups; check for cleanliness, neatness and agreement to
departmental standards; rectify deficiencies with respective personnel.
检查餐车的清洁卫生以及整洁度是否和部门标准相一致。
Primary Responsibilities 主要职责
•Ensure that your team delivers quality services, both in the production of customer service at all points of sale in the hotel.
•Ensure the correct operation of the various services in your department.
•Effective leadership of all department managers.
•Motivate and create a team spirit in all sections of the Food and Beverage.
•Ensure that the profitability of your department is consistent.
•Ensure that the health and safety regulations are complied with and applied in the department, especially HACCP standards.
•Ensure that there is compliance with the work legislation in Food and Beverage departments.
•保证团队的服务质量及对客人展示酒店产品销售的机遇;
•保证分部门的正确运作和不同风格服务;
•有效的领导分部门经理;
•在餐饮部每一个小分部,激励并创造团队精神;
•保证各个分部门的持续性盈利;
•保证各个分部执行健康安全政策,特别是HACCP标准;
•保证餐饮部的工作与相关要求一致。
Knowledge and Experience 知识和经验
•Proficient in English conversation;
•Working experience in international five-star hotel is preferred;
•Master the knowledge of tourism marketing, sales, sociology and hotel management;
•Strong social activity ability, organizational leadership and practical work ability;
•熟练的英文会话能力;
•国际联号五星级酒店工作经历优先;
•掌握旅游市场学、销售学、社会学和酒店管理学知识;
•较强的社会活动能力,组织领导力和实际工作能力。
Primary Responsibilities 主要职责
• participate in promotion planning and cost accounting
• implement and improve standard operating procedures
• maintain high standards of service skills and skills
• assist in organizing special events and recommending characteristic promotion
• keep the restaurant clean and hygienic
• ensure that all table forms are consistent with the standard
• ensure good service standards and meet the requirements of Accor Hotels Group
•参加推广的策划和成本核算
•执行和改进标准操作流程
•保持高标准的服务技能和技巧
•协助组织特殊事件和推荐特色推广
•保持餐厅清洁卫生
•确保所有摆台形式与标准保持一致
•确保服务标准良好,符合雅高酒店集团的要求
Knowledge and Experience 知识和经验:
·Same position work experience over 1 year
·相同岗位经验1年以上
Primary Responsibilities 主要职责
·Implement and improve standard operating procedures.
·Maintain a high standard of service skills and skills.
·Assist in organizing special events and recommending special promotion.
·Familiar with product knowledge.
·Ensure that all goods storage areas are kept in order and clean.
·Perform other relevant duties and special tasks assigned.
·执行和改进标准操作流程。
·保持高标准的服务技能和技巧。
·协助组织特殊事件和推荐特色推广。
·熟知产品知识。
·保证所有的物品存放区域保持井然有序且干净卫生。
·履行其它相关职责和指派的特殊任务。
Knowledge and Experience 知识和经验
·Minimum 10-12 months cumulative experience in hospitality/customer service, or in specific chosen area
·College or Bachelor (i.e. diploma, degree) in Hospitality or Business an asset, but all candidates are considered
·Desire to advance hospitality career, with strong ability, engagement, and motivation
·Agile and works well in fast-paced environments, willing to learn and commit to a role
·Excellent communication skills in English (+other language requirements, as applicable)
·至少累计10-12个月的酒店行业/服务行业的实习经历
·酒店管理或者相关专业的大专、本科学历,对酒店行业感兴趣的其他专业亦可考虑
·渴望在酒店行业发展职业,有足够强的能力、意愿和积极性
·应变能力强,适应快节奏的环境,愿意不断学习并且坚持
·出色的英语沟通能力(学习二外者更佳)
Primary Responsibilities 主要职责
·Suggests food and beverages to be well versed with the menu, method of preparation and accompaniments.
·Maintains cleanliness and mise-en-place level at working station and service pantry for smooth operation.
·Cleans all spillage during mealtime and at closing.
·Attends all training sessions as scheduled.
·Establishes effective employee relations and maintain the highest level of professionalism.
·要熟知菜单、食品配方及其它方面的知识,以便向客人推荐各种食品及饮料。
·保持工作场地及餐具室内物品的齐全、干净、整洁。
·用餐期间及结束用餐时清理所有的脏物。
·按照安排参加所有的培训课程。
·建立良好的人事关系,在工作中树立良好的工作形象。
Knowledge and Experience 知识和经验
·Fluent Mandarin, strong language expression ability, good at communication and affinity;
·Good teamwork ability, high sense of responsibility.
·普通话标准流利,语言表达能力强,善于沟通,有亲和力;
·良好的团队合作能力,具有高度的责任心。