【岗位职责】
1. Full working understanding of Gold Standard, Spa Vision and Mission, 14Key Production Processes and Brand SOP (s)
完全理解黄金标准,水疗远景和使命,14个关键的品牌服务标准和程序
2. Provide continuous guest service and anticipation of guests' needs
保证真诚的关心所有的客人和让他们感到舒适
3. Provide a professional, friendly demeanor to all guests and hotel employees.
向酒店的员工展示专业和友好的举止
4. Able to build good relationships with guest, ask for visit expectations
和客人建立友善关系,询问客人期望、要求及建议,
5. Assist and guide guests around relaxation area and spa and fitness facilities
向客人解释和帮助他们使用水疗设施、更衣室、游泳池、和健身中心。
【岗位要求】
1.Hold valid nationally‑recognized lifeguard qualification certificate, be familiar with pool safety regulations and master emergency rescue skills for drowning accidents.
持有国家认可有效救生员职业资格证书,熟悉泳池安全规范,掌握溺水应急救护技能。
2. Strong sense of responsibility, capable of completing pool monitoring and patrol conscientiously, with good service awareness and quick response.
工作责任心强,能够认真完成泳池值守巡检,具备良好服务意识,反应敏捷。