1、In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known.
当经理不在场时,负责人才的监督和管理指导,确保部门的正常运行。
2、Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up.
全力解决客人的投诉,并负责将所有投诉进行记录和跟进解决。
3、Assist with menu and wine list creation.
协助开发新菜单和酒水单。
4、Maintain current Hotel information to be able to provide information to guests.
了解最新的酒店知识以提供给客人最新信息。
5、Implements Procedures which enhance the guest experience.
执行正确的程序以提高客人的体验。
6、Deals diplomatically and skillfully during guest interactions.
有礼貌,有技巧与客户进行接触。
7、Implement working schedule based on forecast, banquet reservation, group and VIP arrivals.
根据预测、宴会预订、团体餐的安排及重要宾客的人数来安排工作。
8、Record sales, complaints, solutions and equipment.
做好销售、宾客投诉、解决办法及相关人才、设备的记录。