1.确保服务符合品牌标准的基本要求,适时提供更多可供选择的品牌服务。
Ensures that all company minimum brand standards have been implemented,and that optional brand standards have been implemented where appropriate.
2.协助确保凯悦温情服务及房务部经典20条的实行。
Assists in making sure that all Touches of Hyatt and the Rooms Top 20have been implemented.
3.根据顾客意见调查结果,确保所有改进措施贯彻执行。
Responds to the results of the Consumer Audit and ensures that therelevant changes are implemented.
4.以协助和灵活的态度与其他员工密切合作,关注酒店的整体成功和客人的满意度。
Works closely with other employees in a supportive and flexible manner,focusing on the overall success of the hotel and the satisfaction of hotelguests.
5.发扬“群策群力”的精神,确保前厅部员工与其他部门在工作中相互支持、灵活变通。
Ensures that the Laundry employees work in a supportive and flexiblemanner with other departments, in a spirit of “We work through Teams”.
6.积极主动地监督、协调相关的布草工作,并参与其中。
Supervises and coordinates the activities of personnel responsible forand engaged in the processing of guests and house linen items.
7.Strictly adheres to the par stocks for all operating equipments,supplies and inventoried items.
8.协助控制消耗品库存量并仔细操作设备。
Assists in controlling the requisitioning, storage and careful use ofall operating equipment and supplies.
9.将工作中的主要问题向助理经理汇报,包括数量差异、洗衣前发现送洗衣物上存在的缺陷、渍迹等。
Reports to Assistant Manager on major problems, discrepancies in count,defects or stains in garments prior laundry/dry cleaning process.
10.确保衣服分类干洗、水洗,分别包装。
Ensures garments are properly sorted for washing, dry cleaning andpacking.
11.检查客衣是否出现因洗涤造成的破损,渍迹,脱色或饰物丢失,并补救。
Examines all guest garments for tears, stains, discoloured and missingaccessories due to processing and oversees remedial action taken.
12.确保工作环境和设备的清洁,在日常运营中与客房部和其他相关部门保持联系。
Ensures proper handling and maintenance of work area and equipment.Liaises with Housekeeping and other related department on daily operation.
13.协调维修保养事宜并填发维修保养单以确保洗衣房所有设备均得到适当的维护。
Coordinates all repairs and maintenance and issues repair and maintenancejob orders to ensure the proper maintenance of laundry equipments.
14.确保所有员工与客人建立和谐的关系。
Ensures all employees established a rapport with guests.
15.确保根据具体情况和不同的洗涤标准安排布草洗涤的次序。
Ensures all linens are handled and processed according to their priorityand standards.
16.确保员工遵循酒店服务标准,正确操作洗衣房内设备。
Monitors employees to ensure correct methods and standards used inprocessing laundry items.
17.与员工和其他领班沟通日常运作中出现的问题。
Communicates on a daily basis operational matters with employees andpeers.