Sales Coordinator销售协调员
【职位描述】
Primary Responsibilities主要职责
Reporting to Director of Sales, responsibilities and essential job functions include but are not limited to the following:
• Consistently offers professional, engaging and friendly service
• Sales Coordinators are required at all times to be in observance of Hotel and Company policies and procedures, and interdepartmental cooperation
• Observance of Hotel and Company policies and procedures are to include the promotion and participation in the Colleague Engagement Survey , Health and Safety and JD Power initiatives
• Administrative support to the Sales Managers to include but not limited to, proposals, contracts, expense reports, entering sales activities into Opera Sales & Catering, answering the telephone, responding to e-mails, checking guestroom and function space availability, making room reservations for clients, amenity forms and transportation requests
• Participates in the d.a.r.t. Referral Program with goal for referring business to sister hotels/brands
• Maintains positive relationships with all guests and vendors
• Maintains account, contact, activity and business details within Opera S&C according to Fairmont standards
• Ensures delivery of expected guest service through follow up and coordination with other hotel departments
• Actively participates in prescribed sales training
• Other duties, as assigned
直接汇报上级为销售总监,该职位的责任和基本职能包括但不仅限于以下内容:
• 始终如一地提供专业、友好和周到的服务
• 确保向内部和外部宾客提供主动、周到的服务
• 优先处理所有电话和上门拜访,根据需要安排预约
• 与所有客人,供应商,同事以及全球分销网络保持良好关系
• 确保所有的促销资料都是更新的
• 准备并发出月底报告
• 公司客户销售协调员必须始终遵守酒店的政策和程序,以及部门间的合作
• 协助销售处理包括但不限于,报价书,合同,花费报销,输入销售活动在系统中,接听电话,回复邮件,查客房和场地预定情况为客户预定房间以及用车需求
• 根据费尔蒙标准,通过使用Opera S&C系统维护客户、联系人、活动和业务细节
• 跟进活动与其他部门沟通,确保为客人提供超过预期的服务
• 积极参加指定的销售培训
• 上级主管安排的其它任务
Knowledge and Experience知识和经验
• Previous experience is an asset
• Knowledge of Opera Sales & Catering, Opera PM, Outlook; Word; Excel; Power Point
• Successful completion of the Sales Manager FSI
• Previous hotel experience either in Sales or an Operational Department an asset
• Must be able to work well under pressure in a fast paced and constantly changing environment
• Good written and verbal communication skills
• Must be fluent in Chinese
• English as a second language an asset
• 有销售经验优先
• 有相关领域的本科学历者优先
• 需要出色的书面和口头沟通技能
• 出色的人际交往和问题处理能力
• 高度负责和可靠
• 能够将注意力集中于宾客的需求,在任何时候始终保持冷静和礼貌
• 要求能熟练操作计算机尤其是微软应用程序和/或相关计算机应用程序
• 能在压力下胜任工作
• 流利的中文读写能力
• 良好的英文读写能力
Your team and working environment:
Fairmont Chengdu, situated within the Palm Springs International Centre, is located in the heart of Tianfu New Area and Chengdu Hi-tech Zone and is adjacent to the Century City New International Convention & Exhibition Center, Global Center and the Tianfu Software Park. The hotel features 336 guest rooms, Willow Stream Spa, Gold Executive Floor, over 1,350 square meters of meeting facilities, and a collection of F&B concepts including an all-day-dining restaurant Spectrum, CUBE a three-floor concept - lounge, cocktail bar and restaurant, a signature Sichuan Chinese restaurant Chang Yi, and our feature restaurant MIKU occupying the top level of the hotel.
成都棕榈泉费尔蒙酒店坐落于棕榈泉国际中心,地处天府新区的核心区域及成都高新区,毗邻世纪城新国际会展中心,环球中心及天府软件园。
成都棕榈泉费尔蒙酒店设有336间酒店客房,蔚柳溪水疗中心,金尊行政楼层,超过1350平方米的会议及宴会设施,以及一系列的餐饮设施,包含全日制餐厅“食百绚” ,三层楼的酒廊、鸡尾酒吧及特色餐厅“Cube”,精品川菜中餐厅“尝艺”,以及位于酒店顶层的“觅”特色餐厅。
Note: Customization may be included for any specific local or legislative requirements, such as work permits
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