精通：
· Hotel fire procedures 酒店消防程序
· Hotel security procedures 酒店安全程序
· Hotel Health and Safety policy and procedures 酒店健康和安全政策和程序
· Hotel Facilities and attractions 酒店设施
· Hotel standards of operation and departmental procedures 酒店运行标准和部门运行程序
· Sofitel Keys of Luxury and Appearance guidelines 索菲特奢华体验的关键和索菲特态度和仪容
· Sofitel “BE Magnifique” vision and its corresponding strategies 索菲特“商务技巧”和相关的战略
· Methods of accepted payment of the company 企业可以接受的付款方式。
· Short and long term company marketing promotions
酒店长短期市场促销政策。
Inspect Security daily working note, notice what was happened in hotel and
report to Security Manager.
检查保安部工作日记，注意酒店内每日发生事件，并向保安部经理汇报。
· Supervise the security supervisor, handling incident investigation processing, and submits the accurate report.
督导保安主管对酒店内各类事件的调查处理，并提交准确的报告。
· In daily work, if any unsafe hazards are found (including but not limited to production safety, fire safety, and food safety), urge relevant departments to immediately rectify them.
在日常工作中，发现不安全隐患(包括但不限于生产安全、消防安全、食品安全)，督促有关部门立即整改。
· To transmit and explain the prescription from hotel management and Security Manager, in order to guars understand intent, avoid mistakes.
向保安员讲解由管理层及保安部经理下达的指示，使保安人员及时领会上层意图，避免出现错误。
· Inspects all posts, guarantees ensure that staff normal work, requests the subordinate strictly, staff violate hotel regulations, to give administrative admonition.
检查所有岗位，确保在岗人员正常工作，严格要求下属，对违反店规之人给予行政警告。
· Carry out fire fighting training to the hotel all staff.
对酒店全体员工进行消防培训。
· Delegate to, supervise all guard within the Department, and assist them in preparing work schedules, during the absence of Security Manager.
在保安部经理不在时，委派并监督本部门内外所有管理人员，同时帮助他们制定工作计划。
· Conform to and enforce policies, procedures, rules, and regulations as laid down by ACCOR and the Hotel in order to achieve the highest levels of uniformity and guest service.
遵守并执行由雅高集团或酒店制定的各项规章制度，从而达到统一及服务的最高水平。
· Conduct regular operational meetings to review, monitor, adjust and upgrade the performance of the Department as a whole, explaining new directions and policies and procedures at the same time.
主持例行会议，回顾本部门的工作情况并提出调整和改善的意见，同时阐明新的方针政策规定。
· Be aware of the Fire and Emergency procedures, and your Departments responsibility in an emergency.
掌握消防服务及应急程序，以及本部门在紧急情况下应承担的责任。
· To handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, customers and guests of the Hotel.
有效地处理解决所有客人的质疑和投诉，并与酒店所有的宾客建立友好关系。
Host car park guards shift change meeting, convey the work requirements
of security manager, and arrange the work of every day，fill the on duty record
carefully.
主持停车场保安员交接班会议，传达保安部经理工作要求，布置每天的工作安排,认真填写值班记录。
· Check all positions to ensure that staffs working in the post normally.
检查所有岗位，确保在岗人员正常工作。
· To ensure the lane is unimpeded, all vehicles parking orderly in the car park.
确保车道畅通，停车场内车辆有序停放。
· Responsible for the overall car park income to ensure profit maximization.
负责停车场整体收益， 保证利润最大化。
· Report to the Security Manager work and earnings conditions.
向保安部经理汇报工作情况及收益情况。
· Know well the traffic accident and insurance claims processing procedures.
掌握交通肇事处理程序及保险公司理赔程序。
· Ensure each security guard and cashiers are able to work in the correct procedures, check the condition of vehicles free in and out every day,
summary and report to the security manager.
确保各岗位保安员及收银员均能按正确操作规程工作，每天核对免费进出车辆情况，汇总并报告保安部经理。
· Review staff channel shift records every day and sign.
每天审阅员工通道岗位交接班记录并签字。
· Timely and accurate processing various kinds of emergencies and submit reports.
及时、准确处理停车场内各类突发事件并提交报告。
· Be aware of the Fire and Emergency procedures, and your Departments responsibility in an emergency.
熟练掌握消防服务及应急程序，以及本部门在紧急情况下应承担的责任。
· Conform to and enforce policies, procedures, rules, and
regulations as laid down by ACCOR and the Hotel in order to achieve the
highest levels of uniformity and guest service.
遵守并执行由雅高集团或酒店制定的各项规章制度，从而达到统一及服务的最高水平。
· To handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, customers and guests of the Hotel.
有效地处理解决所有客人的质疑和投诉，并与酒店所有的宾客建立友好关系。
