1. Meeting and escorting of VIP guests to their room/s and any other guest as and when required.
迎接VIP客人(及其他相应的客人当有需要时)并陪同引领到他们的房间。
2. Ensure all guests indicating on their in room comment card that they wish to discuss their stay further or that they will not return to this property are contacted by phone or letter.
保留客人的客房入住建议纪录并保持与客人进行电话或信件上的联系以确认他们将来的行程是否会再次选择入住本酒店
3. Route associate commendations received from guests to the person responsible for assembling the daily communication packet.
负责安排员工收集来自客人对员工的赞扬信息并整理成每日例报。
4. Match and merge duplicate profiles in Opera PMS
在Opera 系统中确定与合并重复的客史档案
5. Provide all services except the in room dinning for the VIP guest who lived at the 25th floor, including but not limited to, make room reservation, room cleaning coordination, room reservation, item delivery, purchasing information delivery, check-in/dining feedback collection.
为居住在25层的重要住客提供服务,包括但不限于,房间点餐,房间清洁协调,房间预定,物品递送,采购信息传达,入住/用餐反馈收集等。
6. Keeping Regent Club in tip top condition and maintain cleanliness round the clock.
每时每刻维护和保持丽晶俱乐部整洁,优雅,舒适的环境
7. Preparation for accordantly meals and ensure food quality and service is maintained at the best for total guest satisfaction.
准备每日响应餐点,确保食物及服务的质量,做到让所有客人都满意而归。