1.Actively takes part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard. Also attends training where and when required
积极地参加职业培训,让员工保持水平一致。
2.Acts as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets.
做队员的导师,提高员工水平,促进他们完成所设立的目标。
3.Maintains discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law and HR guidelines. Distributes appropriate discipline when and where required.
确保员工手册,相关劳动法,HR指南的一致性,必要的时候提供培训。
4.Conducts PDR’s, 1:1 meetings throughout the year, ensuring that the feedback given to team members is fair, unbiased and provides a platform for continued improvement, according to the Hilton standards.
根据PDR标准,进行1:1的面谈,确保对每个员工的公平,为员工提供继续发展的平台。
5.Is involved with succession planning and development of high potential team members to ensure that all team members are trained to progress to the next level of their career.
训练高潜力的员工,提高他们的工作能力。
6.Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
致力于酒店工作,为酒店发展提供建议,有创新精神,为顾客提供品质服务。
7.Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their job and that they know what is expected of them.
简单易懂的训练新员工,使其尽快达到胜任工作的最低标准,明白他应该要到什么样。
8.Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.
为顾客提供热情服务,让他们立刻有回家的感觉。
9.Checking-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, HHonors and Frequent Flyer Number enquired about, and method of payment secured.
核对宾客完整的预定及详细信息,确保付款方式安全有效。