§ 为所有来电者提供专业礼貌、关怀备至的高水准的服务。 Provides the appropriate level of professional, courteous and caring service to alln visitors to the division. § 确保所有员工遵循品牌承诺并始终提供优异的对客服务。 Ensures all employees provide a courteous and professional service at all times. § 礼貌并有效地处理客人和员工的询问，对于无法立即处理的投诉和提出的问题，应汇报上级，并迅速跟进及时反馈结果。 Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up. § 保持与顾客和同事之间良好的合作关系。 Maintains positive guest and colleague interactions with good working relationships. § 协助副经理确保宾客服务中心按照既定的理念顺畅运作，并随时提供礼貌、专业、快捷、灵活的服务。 Assists the Assistant Manager in efficiently managing the Communication Centre according to the established concept statement providing courteous, professional, efficient and flexible service at all times. § 礼貌并有效地处理客人投诉和询问，对于无法立即处理的投诉和提出的问题，应汇报服务中心经理。 Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Communication Centre Manager if no immediate solution can be found. § 与客人之间建立和谐的客服关系并长久保持。 Establishes a rapport with guests, maintaining good customer relationship. § 根据操作程序，对总机交换台，传呼系统和相关的电脑设备运用自如。 Confidently operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures. § 签发员工申请表和采购单及维修单。 Issues Job Requisition / Orders and repair orders for maintenance. § 确保服务中心的设施干净并得到妥善保养，保持库房整洁。 Ensures cleanliness and maintenance of the Communication Centre, equipment and storage. § 负责向所有来电者提供友善、有效的服务。 Responsible for the provision of friendly and efficient service to all callers. § 经常性地亲自确认客人、员工及公共区域的访客得到符合酒店标准的服务。 Personally and frequently verifies that guests, employees and members of the public utilising the Communication Centre services are receiving service in line with Hyatt International standards. § 确保正确处理及分发所有客人的留言、邮件及传真。 Ensures that all guests’ messages, mail and fax are handled and distributed properly. § 贯彻主人翁精神，并以身作则。保持良好的商业意识，尽可能抓住每个盈利机会。 Exemplifies and instils upon the employees the ownership and a sales attitude to maintain awareness of all sales opportunities within the Hotel. § 保持设备的良好工作状态，并在需要时提出维修要求。 Ensures operating equipment is maintained in good working order and to report maintenance requirements. § 更新布告板的信息。 Updates the white board. § 阅读交接班纪录，并与同事进行沟通。 Reads the logbook, and communicates with colleagues. § 转接外部电话至客人或酒店的服务部门/服务设施。 Transfers outside calls to either guests, or hotel services/facilities.