保证所有的员工时刻提供客人所期望的，并且符合我们酒店承诺的服务。
Ensures the delivery
of brand promise and provides exceptional guest service at all times.
保证所有的员工对我们酒店其他部门的员工同样提供高品质的服务。
Provides excellent
service to internal customers in other departments as appropriate.
以礼貌高效的服务处理来自酒店外部的客人和我们酒店的客人的投诉，同时对问题的解决要跟进，并且询问客人的满意度。
Handles
all guest and internal customer complaints and inquiries in a courteous and
efficient manner, following through to make sure problems are resolved satisfactorily.
与同事保证良好的关系。
Maintains positive
guest and colleague interactions with good working relationships.
利用工作轮换，丰富员工的工作内容等方法来提高工作效率和积极性。为客人提供最高品质的服务为酒店吸引更多的客人。
Assists
to improve productivity levels and the need to prudently manage utility/payroll
costs within acceptable guidelines.
备及发出维修、保养申请，确保餐厅得到妥善的保养和维修。
Assists
in the inventory management and ongoing maintenance of hotel operating
equipment and other assets.
采用新的技术和设备，提高工作效率。
Ensures
new technology and equipment are embraced, improving productivity whilst taking
work out of the system
确保对破损进行高效管理，向运作部门提供不断的反馈，作为减少破损及丢失的工具。
Assists to ensure
that breakages are administered so as to provide constant feedback to the
operation as a tool to reduce breakages and losses.
