Daily Server room inspection, including the engine room temperature, air conditioning operation, server hardware and disk space, the system log, etc. 每日进行机房巡检，包括机房温度，空调运行情况，服务器硬件与磁盘空间，系统日志等。 The data backup tape is replaced daily, and the previous day tape is stored in the safe. 每日对机房的数据备份磁带进行更换，并将前一天磁带妥善存放在机房保险柜内。 Every two weeks do the dust cleaning of the server room. 每两周对机房进行一次除尘清洁。 According to group standards, responsible for the establishment of employee system account, distribution and disable. 根据集团标准,负责员工系统帐号的建立,发放与禁用。 Answer the IT office daily calls, and record the problem as soon as possible 接听IT办公室日常电话，并将问题记录后尽快处理。 To help guests solve the hotel Internet-related problems encountered 协助客人解决酒店上网中遇到相关问题。 Summary of the hotel and Life style in the Micros system in the report, and sent to the card on time. 汇总酒店与Life style在Micros系统中的报表，并按时发送给卡部。 Responsible for office 1 layer 6 LCD screen and the elevator within the video update work. 负责写字楼1层6个液晶屏与电梯内的视频更新工作。 O For the hotel office printing equipment for simple repair or sent to repair center. 对于酒店办公打印设备进行简单维修与报修。 The PC workstation in the use of hardware failure or software problems to deal with and repair. 对于PC工作站使用中出现的硬件故障或软件问题进行处理与报修。 For the system using unskilled employees to give appropriate training, or to help them complete the system entry work. 对于系统使用不熟练的员工给予相应的培训，或协助其完成系统录入的工作。 Assist guests with special network bandwidth requirements at banquets, speed up lines as required to improve customer experience. 协助宴会中有特殊网络带宽需求的客人，按照要求对线路进行提速改善客户体验。 In accordance with the standard on the hotel stored-value card for extension, disable, report the loss, recharge and so on. 按照标准对酒店储值卡进行延期，停用，挂失，充值等。 In accordance with the standards of financial parking cards issued by the hotel card initialization 按照标准对财务发放的酒店停车卡进行卡片初始化。 Perform the tasks assigned by the IT manager. 执行IT经理分配的各项工作任务。 Additional objectives and responsibilities can be added at any time, depending on the need of the business and hotel. 根据饭店运营及其他需要，以上工作目标及工作职责可以随时进行增加。

专业要求 Major 酒店管理、英语、市场营销相关专业                                                                                                                    Graduation from Hotel Management,English,Marketing related professional 技能水平 Skills 1.能与各级员工互动交流                                                                                                       Ability to interact with all level of people 2.工作积极主动                                        Self Starter and Motivator 3.良好的交流沟通能力，良好的团队合作精神 Good interpersonal and communication skills，and team player 4.熟练操作微软等操作系统                                                                                                        Proficient with Microsoft Windows other software. 5.能独立并长时间的工作 Ability to work independently and long hours. 6.可按工作需要出差 Willing to travel. 工作经验 Experence 具有至少2-3年国际连锁酒店的相关经验                                                                                                         Minimum 2 to 3 years of experience in similar capacity with international chain hotels   

1、与既有的客户和潜在的客户及合作伙伴保持密切的联系。 Keep close contact with existing customers and potential customers and partners. 2、高效认知和掌握销售线索。 Effectively recognize and master sales leads. 3、代表酒店参加国际及国内的销售活动。 Participate in international and domestic sales activities on behalf of the hotel 4、发挥创造力，为酒店的产品及部门做出应有的贡献。 Be creative and contribute to the hotel's products and departments. 5、仔细计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标。 Plan customer meetings carefully, implement customer relationship management on scheduled customers, achieve sales targets. 6、在所负责的市场区域内，监视和报告市场及竞争者的情况。 Monitor and report on the market and competitors in the responsible market area. 7、准备销售报告，确保市场及客户信息的准确性，以便于工作的跟进。 Prepare sales report, ensure the accuracy of market and customer information, in order to follow up. 8、积极地传播产品信息，在负责的市场内营造酒店的知名度。 Actively spread product information, in the responsible market to create awareness of the hotel. 9、在所负责的区域内，与市场销售总监一起计划销售攻势，并确保其实现。 Plan the sales offensive with the director of marketing and sales in the responsible area and ensure its realization. 10、主动参与，完成各种销售报告。 Actively participate and complete various sales reports. 11、协助计划和配合销售活动。 Plan the sales offensive with the director of marketing and sales in the responsible area and ensure its realization. 12、协助配合开发制作所有酒店促销材料。 Assist in the development and production of all hotel promotion materials. 13、管理客户档案数据库，手工或以电脑更新客户档案。 Manage customer records database, update customer records manually or by computer. 14、不断地对下属员工给予持续建议及支持。 Provide continuous advice and support to subordinates. 15、执行上级要求的任务，完成市场销售目标。 Perform tasks required by superior to achieve sales and marketing targets.

制定并保持工作的服务标准，推动员工达到共同目标； 根据总工的指示，做好任务分配，并在任务完成的过程中进行跟进和指导； 组好班组之间的交接工作，确保工作顺利进行； 定期对机房、相关系统和设备的运转进行检查，并及时给出反馈； 从节能方面提出有关设备和运转程序的建议； 负责班组内的行政工作，对于员工考勤、日常表现等做好记录；并对班组内涉及到的维修维保单做好记录和存档； 管理好本系统的材料及员工借领工具，领用材料的登记、保管制度； 根据维修维保计划，统筹协调承包商工作的时间安排； 监督和检查各部门的设备安全操作，对违反的行为进行制止； 负责培训以提高员工的工作技能，使员工以最大效率进行工作，并及时与员工进行绩效评估，指导并培养员工有能力胜任更高职位； 负责对员工的过失提出处理建议； 确保能源管理计划有密切的监督，和有效的执行(煤气、水、电和柴油)

1. To know clearly the hotel objectives and sales target set for his/her area of responsibilities breakdown into weekly, monthly and yearly target set forth in the sales plan 清楚地了解其分管区域的销售目标，并预先在销售计划中将其按年/月/周的目标进行细分。 2. Represents the hotel and participate in domestic and international sales activities 代表酒店参与国内外各项销售活动。 3. Constant customer contact directed towards existing customers and potential customers. 同时与现有客户和潜在客户保持经常联系。 4. To conduct daily sales visit to assigned accounts to solicit business for the hotel for both rooms and food & beverage through effective client account management. 安排每日走访的客户，以期在客房及餐饮上为酒店寻求更多的业务。 5. To plan sales coverage of area/territory assigned in the most effective manner. 以最有效的方式划分销售区域。 6. Identifies and handles sales leads effectively and efficiently 快捷高效地处理业务。 7. Fulfills Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interview 履行客户关系管理的职责，通过完成计划周详的客户拜访实现销售目标。 8. Conduct active distribution of product information and create awareness in the market and business segment or responsibility. 积极宣传酒店产品 9. To always practices “Cross Selling” and Up sell in accordance with corporate and department guidelines during sales calls.  在拜访客户时，经常使用Cross Selling” 和 Upsell等销售技巧。                                                 10. To ensure that all arrangements and requirements agreed with clients with regards to rooms, banquets or F&B services are carried out prior to or during guests stay in the hotel.   保证已与客人确认的客房，宴会及餐饮服务在客人未到或在酒店入住时完成。   11. To provide after-sales service in particular to ensure all guest complaints are taken seriously and discussed with respective department when necessary   提供售后服务，确保认真对待所有投诉，在必要时与相关部门进行沟通。   12. Interact and attend to guest request, concerns and feedback in a professional manner.   以专业的方式与客人互动，关注他们的需求及反馈。 13. Or with the working experience of Front office/ Reservation priority 或具有前厅部、预定部工作经验者优先考虑。

一. 工作检查  Work Check       1. 审阅前台工作交接记录，督促前台员工工作完成情况。                                                                     Check of records to review the receptionists work.                                                         2. 检查前台员工的办理入住及退房手续的执行标准。                                                                          Check receptionists Check in and Check Out Standard. 3. 负责做好重要客人，团队的准备工作。                                                                    Responsible hotel VIP guest and VIP Group. 4. 定期检查员工输入电脑宾客信息的准确性。                                                                                       Staff regularly checked the accuracy of the information input into the computer guests.         二. 日常工作 Routine 1. 在客人入住期间内维护客户关系以保证客人得到最满意的服务和重视。 During the guests stay in maintaining customer relationships to ensure that customers are most satisfied with the service and attention.                                                     2. 熟悉财务的政策和程序，紧密联络财务部门确保遵循财务程序。 Be familiar with financial policies and procedures, the financial sector to ensure close contact according to finance program.                                                         3. 准备员工的有效工作安排，合理安排休假，预测未来的生意从而计划相应的行动方案，特别是一些大型的团队。 Preparation of staff effective work arrangement, reasonable arrangements for vacation, to predict the future business plans corresponding to the action, especially some large team.    4.确保所有员工的培训需求都得到了执行，并且培训的计划的安排、设计和执行都满足了所有需求。 Ensure all staff training requirements have been implemented, and the training program, are designed and implemented to meet all requirements.                                                         5. 组织班前会议确保酒店相关活动和运营要求及时通知到员工。   Conducts shift briefings to ensure hotel activities and operational requirements are known.        6. 处理客人投诉，积极做出行补救行动。 Handle guest complaints, and actively do remedial action.     三. 技能水平 Skills 1. 具有良好的沟通能力。 Good communication skills. 2. 积极应对和解决问题，保持良好的工作状态。 Active coping and problem solving, good working state. 3.关注、满足客人的需求。 Meet the needs of the guests.                                                                        4.具备熟练的英语听说能力。 Good command of English listening and speaking ability.

1.有同行业岗位经验。 2.熟悉全日餐厅操作流程。 3.根据标准的菜谱制作高质量的食品菜单； 4、具有很强的组织协调能力； 5、具有较强的学习能力以及团队组织协调能力；

【岗位职责】 1、协助及执行电力设备及系统的操作及保养工作;确保所有电力设备正常运行;协助解决电力设备及系统的有关问题 2、仔细记录电力设备及系统运行情况，做好各种运行记录 3、处理紧急突发事故，例如火警、升降机故障和水管破裂等 4、制定本班组人员排班表；给予本班组员工建议并确保他们的技艺达到要求的水平；建议及监督本班组员工在安全工作中遵照当地的安全守则进行 5、完成公司领导交办的其他工作 【岗位要求】 1、中专及以上学历，电力系统维修和维护相关专业，持有电工证 2、至少2年在酒店电工的工作经验 3、良好的强电知识；全面掌握电力设备运行，维修和维护技能   4、具备电机重新缠绕线圈的知识和能力 5、出色的人际交往能力，有效组织能力与领导力，识别与解决问题能力 6、具备客户服务意识，学习能力，自信，独立，负责

Daily Server room inspection, including the engine room temperature, air conditioning operation, server hardware and disk space, the system log, etc. 每日进行机房巡检，包括机房温度，空调运行情况，服务器硬件与磁盘空间，系统日志等。 The data backup tape is replaced daily, and the previous day tape is stored in the safe. 每日对机房的数据备份磁带进行更换，并将前一天磁带妥善存放在机房保险柜内。 Every two weeks do the dust cleaning of the server room. 每两周对机房进行一次除尘清洁。 According to group standards, responsible for the establishment of employee system account, distribution and disable. 根据集团标准,负责员工系统帐号的建立,发放与禁用。 Answer the IT office daily calls, and record the problem as soon as possible 接听IT办公室日常电话，并将问题记录后尽快处理。 To help guests solve the hotel Internet-related problems encountered 协助客人解决酒店上网中遇到相关问题。 Summary of the hotel and Life style in the Micros system in the report, and sent to the card on time. 汇总酒店与Life style在Micros系统中的报表，并按时发送给卡部。 Responsible for office 1 layer 6 LCD screen and the elevator within the video update work. 负责写字楼1层6个液晶屏与电梯内的视频更新工作。 O For the hotel office printing equipment for simple repair or sent to repair center. 对于酒店办公打印设备进行简单维修与报修。 The PC workstation in the use of hardware failure or software problems to deal with and repair. 对于PC工作站使用中出现的硬件故障或软件问题进行处理与报修。 For the system using unskilled employees to give appropriate training, or to help them complete the system entry work. 对于系统使用不熟练的员工给予相应的培训，或协助其完成系统录入的工作。 Assist guests with special network bandwidth requirements at banquets, speed up lines as required to improve customer experience. 协助宴会中有特殊网络带宽需求的客人，按照要求对线路进行提速改善客户体验。 In accordance with the standard on the hotel stored-value card for extension, disable, report the loss, recharge and so on. 按照标准对酒店储值卡进行延期，停用，挂失，充值等。 In accordance with the standards of financial parking cards issued by the hotel card initialization 按照标准对财务发放的酒店停车卡进行卡片初始化。 Perform the tasks assigned by the IT manager. 执行IT经理分配的各项工作任务。 Additional objectives and responsibilities can be added at any time, depending on the need of the business and hotel. 根据饭店运营及其他需要，以上工作目标及工作职责可以随时进行增加。

一、工作检查    Work Check 保持准确的房态，如空房，未清理，等等。并保留准确的酒店客人的纪录。 Keeps an accurate count of rooms sold, vacant, out of order, etc. and maintains accurate record of all hotel guests. 将本部门房态报告与客房部的做比较，如有任何差异，向前台接待主管/前台接待经理汇报。 Reconciles Room Status report of Housekeeping with that of the Department, advises Chief Receptionist/ Front Desk Manager of any discrepancy. 为贵宾客人和团队定房，预先为他们做登记并根据需要与上级及客房部联系。      Blocks rooms for VIPs and groups, pre-registers them and advises superior and Housekeeping Department accordingly. 处理客人投诉，询问和要求。对重要问题汇报上级。           Attends to guests’ complaints, enquiries and requests. Refers major problems to superior.  维护工作区域的清洁。Maintains cleanliness of work area.             二、日常工作   Routine 根据客人的预定要求登记并分房。如果客人并未做预定，为他提供适合的住宿。 Registers and rooms guest according to instructions in their reservations. In the absence of reservation, offers guests suitable accommodation. 如有需要提供给客人协助。 If there is a need to provide assistance to guests. 对客人的询问做出回答，提供有关酒店服务和设施的信息，其他所能提供的信息， 包括事件，人物，娱乐场所，名胜古迹，文化娱乐表演等等。 In response to guest queries, gives out information regarding hotel services and facilities, the “extras” offered, factual information regarding events, people, accessible places of interest, historical and cultural points of interests, cultural and entertainment performances.   公安局系统正确上传。PSB System Upload correctly.

一、食品制作  Food Cook   根据每周菜单制作出高质量的饭菜。 Making high qulity food according to the menu. 确保员工在生产食品，操作设备和使用餐具时遵守安全卫生程序。 Ensure that staffs follow the hygiene and sanitation procedures when handling food / equipment/ utensils.   二、清洁卫生 Cleanliness         厨房内的清洁卫生 。The cleaning of an hygienic kitchen. 员工餐厅及设备的清洁。Engages in the cleaning of staff canteen and equipment. 三、成本控制  Cost Control 确保设备正常使用和清洁，以延长设备使用寿命，防止损害。 Ensure proper use and cleaning of equipment in order to prolong the use and prevent damage. 节约纸张，食品，和水电的用量。 Practice economy where food, paper supplies, electricity and water areconcerned.   严格控制食品的分量和浪费，确保食品毛利。 Maintain strict control on food portioning and wastage, ensuring gross food.    四、仪表  Grooming                                                      确保仪表整洁，职业化，符合酒店的仪表标准要求。  Ensure a clean, professional appearance according to hotel grooming standards.

1.有良好的职业操守  2.严格遵守国家法律法规，执行企业各种规章制度 3.电力系统维修和维护相关专业                                                 4.良好的强电知识； 5.全面掌握电力设备运行，维修和维护技能；

1、按照酒店规程清扫客房，及时补充客房用品，控制物料消耗。 Clean guest rooms according to hotel regulations, replenish guest room supplies in time, and control material consumption. 2、发现房间设备损坏，地毯、墙纸污迹应做好记录，及时通知客房中心。 If the room equipment is damaged and the carpet and wallpaper are stained, make records and inform the guest room center in time 3、严格执行安全制度，确保客房安全。 Strictly implement the safety system to ensure the safety of guest rooms. 4、及时反馈宾客信息和意见。 Timely feedback guest information and opinions. 5、在早班不在时协助楼层完成对客服务工作和相关后勤保障工作。 Assist the floor to complete the customer service and relevant logistics support when the morning shift is not available. 6、完成领导交办的其它工作任务。 Complete other tasks assigned by leaders.

全面管理西厨房，包括菜单计划、成本计划和人员安排，组织特别活动，开发新菜,了解食品质量标准和相关产品的综合性知识。 Comprehensive management in the kitchen, including menu planning, cost plan and personnel arrangement, organization special activities, the development of new food, to understand the food quality standards and related products comprehensive knowledge. 一 监督及管理     Supervise&Management 1. 监督管理西厨房工作。 In the supervision and administration of the kitchen work. 2. 监督西厨房资产管理并确保设施设备处于完好状态。 Supervise the kitchen in asset management and ensure the facilities to be in perfect condition. 3. 监督西厨房的食品、设备的采购，确保符合酒店程序及标准。 The supervision of the kitchen food, the purchase of equipment, to ensure compliance with the procedures and standards. 二 菜单及成本控制 Menu and cost control 1. 根据酒店需要，与行政总厨一起研发、调整菜单，满足客人需求。 According to the needs, and executive chef together development, adjust the menu to meet guests' needs. 2. 监督管理西厨房食品质量、成本，满足客人需要。 In the supervision and administration of the kitchen food quality, cost, and meet the guest needs. 3. 组织编制西厨房菜谱，并对食品成本进行控制及管理。 Develop the kitchen in the menu, and the food cost control and management. 三 推广及销售 The promotion and sales of food 1. 配合餐饮总监和行政总厨，策划年度推广计划,并按照执行. Cooperate with food and beverage director and executive chef, planning the annual promotion plan, and according to the implementation. 2. 指导并执行西厨房特别活动和特殊食品的销售工作。 四 其他事宜 Guidance and carry out the kitchen in special activities and special food sales work. 1. 制定西厨房培训计划并监督施行，为员工配备工作所需的工具和设备。 Made in the kitchen training plan and monitor, for employees to work with the tools and equipment. 2. 根据酒店经营情况,制定西厨房食品、原材料的库存量标准并监督执行。 According to the management situation, make the kitchen in food, raw material inventory 3. 配合行政总厨与人力资源部进行人力规划和管理。 Cooperate with executive chef and HR for manpower planning and management.tandard and supervise the implementation.

【岗位职责】 确保遵循酒店的政策方针和品牌标准。 确保所有队员遵守酒店仪容仪表和个人卫生标准。 确保正确解释酒店的服务标准和酒店政策给员工并且让员工正确的执行。 确保团队严格遵守时间。 提供良好的工作氛围和建立和谐的团队，增加团队的士气和工作效率。 处理员工问题时需要汇报给餐饮部总监和人力资源部总监。 辅导和劝告员工。 对于认可的员工实施培训课程，进行全体员工的培训和评估他们的能力。 通过葡萄酒的培训和侍酒师一起发现潜在的团队成员。 和厨师建立有效的沟通和友善的工作关系。 确保培训和监管新的团队成员，同时需要配合其他的员工。 负责团队的季度评估和团队纪律。 提前意识到缺少服务标准的对客服务并及时制定发展计划，跟踪和执行改变。 和其它部门建立关系。 准备每周班次表。 确保运营时候和大堂酒廊保持精密的联系。 管理时间表格，出席记录和所有员工的津贴。 根据餐饮办公室最后的期限完成所有需要的报告。 在中餐厅有活动或者大型宴会时候准备分析报告。 监管维护申请。 出息餐饮部和每日会议。 每餐前的员工会议。 为以后的活动和促销制定客人邮箱明细。 实施部门会议。 运营时候处理所有的客人建议并且记录在部门日志上面。 设计客人和VIP客人的记录并且维护。 计划和实施每日，每周和每月的清洁计划。 为家具和设备提供卫生及好的工作状态。 监督和保持餐饮部的预算，收入 【岗位要求】 英文和其它语言的沟通能力。 全面的餐饮部运营知识。 良好的管理技能。 持有商业的敏锐感。 积极主动和精力充沛。 领导才干，和团队有良好的沟通。 优秀的书面和口语的英文能力。 整洁干净的仪容仪表。

职责描述： 1、全面负责酒店日常运营管理工作； 2、负责酒店员工管理，贯彻公司的企业文化和管理制度，营造良好的工作氛围； 3、妥善处理酒店内突发事件。 任职要求： 1、热爱酒店行业，性格开朗，沉稳干练，对服务及品质有高要求； 2、具备中高端连锁酒店门店筹备及全面运营管理经验，熟悉酒店各部门服务及管理流程； 3、具备敏锐的市场感知及客户开发能力。 可接受区域外派

SCOPE 范围 To contribute to and to support Kempinski’s vision of becoming the undisputed leader in the hospitality industry, making our Food & Beverage offer a key differentiating factor for the Kempinski brand. To drive the top line of the Food & Beverage Department in Kempinski Hotel Yinchuan while ensuring sustainable and profitable operations. 致力于并支持凯宾斯基成为酒店业无可争议的领导者的愿景，使我们的餐饮业务成为凯宾斯基品牌的关键差异化因素。 推动银川凯宾斯基饭店餐饮部顶端，同时确保可持续和盈利的运营。 OVERALL OBJECTIVES 总体目标 The job of Director of Food & Beverage is executed satisfactorily when: 餐饮服务部总监能够令人满意的执行以下工作： All rules & regulations are strictly established and adhered to within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including HACCP. 酒店的所有规章制度都严格按照酒店的消防和安全政策以及包括HACCP在内的卫生规定进行遵守。 The sales are driven to the department’s full potential and budgets and forecasts are adhered to. 全力推动部门的销售，保证预算与预测。  All costs are in line with sales without compromising quality, i.e. minimum 85% LQA score. 在确保所有销售产品质量同时(LQA最低达到85)，控制成本 The department or appointed outlets are driven in an entrepreneurial manner, looking for opportunities to generate more business at all times. 部门需要有创新精神，不断的寻找新的商机 Innovation and new ideas are fostered, implemented and shared with other hotels via corporate office. 创新及新的想法能够被发掘和实施，并且通过集团办公室与其它酒店分享 At Kempinski, Talent Development is a management responsibility and consequently an integral and important part of daily activities. 在凯宾斯基饭店，人才增长是管理者责任，并且是日常工作中重要部分 The Director of Food & Beverage is responsible of the following Talent Development tasks for their department: 餐饮部总监应该承担以下人才发展责任： Support and implement new Talent Development initiatives. 支持和实施新的人才发展计划 Identify internal and external talents* that match Kempinski’s DNA values. 识别与凯宾斯基DNA相匹配的内部及外部人才 Support in growing talent in order to present candidates in quarterly Talent Transfer Calls. 通过发展人才，为每季度人才调动电话会议提供候选者 Take the time to meet all new Food & Beverage employees. 找时间与餐饮服务部所有员工会面 Conduct yearly performance appraisals and TTTT’s minimum for middle management, providing feedback on their job performance. 对中层管理人员进行年度绩效评估和TTTT最低要求，对他们的工作表现提供反馈。 Ensure that a succesion plan is in place to guarantee a seamless, efficient handover for all management positions 确保制定继任计划，以保证所有管理职位无缝衔接，高效交接。 A Hotel Talent is an employee, who has the ability to do the current job in their hotel and can be promoted to the next level. Mobility is what makes this person a Kempinski Talent. 酒店人才是指具备承担其自身岗位职责并且能够被提升至高一级别的员工，可移动性才能够使其成为真正的凯宾斯基人才 MAIN RESPONSIBILITIES 主要责任 Set an example by reporting to duty punctually wearing business attire according to the hotels dress code &Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times. 为员工树立榜样，时刻以凯宾斯基饭店仪容仪表标准要求自己，并时刻保持高水准的形象及个人卫生 Provide a professional and courteous service at all times and ensure that all employees follow the example. 时刻提供专业且周到的服务，确保所有员工按照标准执行 Be knowledgeable of all services and products offered by the hotel. 熟知酒店所有提供的服务及产品 Have a thorough knowledge and understanding of all food and beverage products and services. 熟知并且了解所有餐饮部产品及服务 Prepare/consolidate the yearly budget for the department in cooperation with the Finance Department. 与财务部门合作准备年度预算。 Attend and actively contribute to all relevant staff meetings and hotel trainings. 积极参与所有相关的员工会议和酒店培训。 Conduct daily operations briefings with the Executive Chef. 与行政总厨每日例会。 Conduct daily or weekly Food & Beverage meetings. 参与餐饮部每日及每周例会。 Ensure all departmental operations manuals are prepared and updated annually. 确保所有的部门运营手册都是每年准备和更新的。 Source the best available products, constantly aim to improve quality, communicate about the products both internally and externally. 改进产品质量为目的，确保持续提供产品，并且做到内外沟通 Establish good partnerships with suppliers and involve them in activities that will strengthen working relationships, e.g. invite them to the hotel. 与供应商维持好的合作关系，使他们也参与到活动中来，比如邀请他们到酒店 Monitor and constantly improve quality and guest satisfaction with the given tools (Leading Quality Assurance, Customer Satisfaction Survey). 在已有条件下，监管并且持续提供产品质量及客人满意度（卓越品质保障，客人满意度调查） Assist handling of guest complaints. 协助处理客人投诉 Oversee daily every service (breakfast, lunch, dinner, lobby, banqueting, room service, bar). 每天监督一次服务（早餐、午餐、晚餐、大堂吧、宴会、送餐部及酒吧） Prepare a yearly marketing plan for the appointed outlets in cooperation with the Sales & Marketing Department including a competitor analysis. 与销售部合作准备年度市场计划并作出分析 Follow the local and global food & beverage trends. 紧跟当地及全球餐饮趋势 Ensure that all managers plan and implement effective training programmers in the appointed outlets. 确保所有餐厅经理计划适用于本部门 Be actively involved in the operations of the appointed outlets to ensure regular guest contact. 确保餐厅与常客保持联系 Respond to any changes within the Food &Beverage department as dictated by the hotel management. 响应管理层对餐饮部作出的调整 Support the implementation of corporate policies, procedures, guidelines, traditions and initiatives. 支持并且执行集团政策与程序，标尺，传统及创新 Attend all corporate conference calls and the relevant regional and global Food & Beverage events 出席所有集团全球电话会议 Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. 根据业务或酒店需要，其余未尽条款可适时增加

岗位职责 1.协助酒店高级管理层负责及整个饭店的运作收集对客服务过程中所产生的问题信息。 2.宾客服务经理在前厅经理的直接领导下，在当班期间负责整个酒店的正常运作。 3.要负责处理宾客的问题和投诉。 4.要负责重要宾客的迎领工作。 5.进行整个酒店的安全和日常的设备检查工作。 6.解决当班期间发生的安全问题。 7.向其它班次协调交班记录上需要沟通的事项。 岗位要求 1.大专以上学历，有国际酒店同岗位工作经验优先。 2.能用流利的英语从事前厅服务形象气质佳，精通电脑操作，具备较强的英文听说读写能力。 3.仪表端庄，热爱酒店工作，钻研业务，反应敏捷，善于交际具有较好的管理和协调能力，能够很好的发挥其管理、领导和监督的作用。 4.注重细节，工作有责任心，敢于承担责任，执行力较强。 5.有上进心和良好的学习能力和抗压能力。

岗位职责 1.协助厨师长管理对整个西厨房所有区域，保证一切正常，并有利酒店营运。 2.熟悉酒店对厨房的食品准备和摆盘标准。 3.在保证食品正确的出品，盘点和需求的前提下控制好食品成本。 4.主动负责并完成食品卫生相关表格，食品标签、储藏等。 5.协助厨师长进行新的食品推广，菜单推广。 6.坚持定期回顾营运标准并更新和改进。 7.管理所有分部门的财产、设备。 8.通过公平公正的沟通与合作，建立与酒店其他部门的良好合作关系。 9.保证所有员工遵循安全工作条例并报告所有安全隐患。 职位要求 工作能力：至少3年西厨房工作经验 语言：很好的沟通能力, 教育：高中学历并相关厨房培训

岗位职责 1.向中餐厅经理汇报。配合负责中餐厅，落实各个时期的工作任务。 2.制定中餐厅服务工作规范及工作制度并确保实施。 3.协助中餐厅经理制定各项餐饮推销计划与策略。 4.监督员工按照规范标准对客服务，对员工进行绩效评估，实施奖惩制度。 5.处理宾客的投诉，不断改善服务质量。 6.抓好设备设施的维修保养，严格物资管理制度，做好餐厅安全和防火工作。 岗位要求 1.大专以上文化程度；3年以上餐饮工作经验。 2.精通中餐的业务知识，熟练掌握中餐的技能技巧。 3.具有较强的社会活动能力、组织领导工作能力和实际工作能力；善于调动中餐部各级管理人员的积极性。

【岗位职责】 1、与既有的客户和潜在的客户及合作伙伴保持密切的联系。 2、高效认知和掌握销售线索。 3、代表酒店参加国际及国内的销售活动。 4、发挥创造力，为酒店的产品及部门做出应有的贡献。 5、仔细计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标。 6、在所负责的市场区域内，监视和报告市场及竞争者的情况。 7、准备销售报告，确保市场及客户信息的准确性，以便于工作的跟进。 8、积极地传播产品信息，在负责的市场内营造酒店的知名度。 9、在所负责的区域内，与市场销售总监一起计划销售攻势，并确保其实现。 10、主动参与，完成各种销售报告。 11、协助计划和配合销售活动。 12、协助配合开发制作所有酒店促销材料。 13、管理客户档案数据库，手工或以电脑更新客户档案。 14、不断地对下属员工给予持续建议及支持。 15、执行上级要求的任务，完成市场销售目标。 16、遵守酒店酒店的员工守则。 17、遵守酒店酒店的政策及程序。 18、坚持不断的对自己的表现进行分析评估。 19、完成上级交给的其他任务 【岗位要求】 1、具备领导才能，了解所负责部门对各职位的责任。 2、掌握使用互联网及其它主要电脑系统的知识。 3、掌握应用销售及前台的电脑系统。 4、了解商务旅游、旅游业国际市场，会议旅游及餐饮销售。 5、能够掌握和理解市场和竞争。 6、必须具备良好的中，英文读写能力。 7、良好的电脑技能，至少会使用微软2003或以上操作系统、微软办公软件2003或更高版本、互联网及其它的流行出版软件。 8、良好的人际交往和沟通技巧。 9、独立工作和团队工作的能力。

岗位职责 1、与既有的客户和潜在的客户及合作伙伴保持密切的联系。 2、高效认知和掌握销售线索。 3、代表酒店参加相关销售活动。 4、发挥创造力，为酒店的产品及部门做出应有的贡献。 5、仔细计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标。 6、在所负责的市场区域内，监视和报告市场及竞争者的情况。 7、准备销售报告，确保市场及客户信息的准确性，以便于工作的跟进。 8、积极地传播产品信息，在负责的市场内营造酒店的知名度。 9、在所负责的区域内，计划销售攻势，并确保其实现。 10、主动参与，完成各种销售报告。 11、协助计划和配合销售活动。 12、协助配合开发制作所有酒店促销材料。 13、管理客户档案数据库，手工或以电脑更新客户档案。 14、不断地对下属员工给予持续建议及支持。 15、执行上级要求的任务，完成市场销售目标。 16、遵守酒店酒店的员工守则。 17、遵守酒店酒店的政策及程序。 18、坚持不断的对自己的表现进行分析评估。 19、完成上级交给的其他任务 岗位要求 1、务实严谨，了解所负责部门对各职位的责任。 2、掌握使用互联网及其它主要电脑系统的知识。 3、掌握应用销售及前台的电脑系统。 4、了解商务旅游、旅游业国际市场，会议旅游及餐饮销售。 5、能够掌握和理解市场和竞争。 6、良好的人际交往和沟通技巧。 7、独立工作和团队工作的能力。 8、女士形象气质佳优先考虑。

1、负责检查所有的客房清洁度和整洁度，确保所有的楼层、客房、都保持良好的卫生、清洁的状态。 2、根据规定的流程对新员工进行工作指导，对员工培训、持续性培训、再培训以及实践培训。 3、检查所有员工和领班的工作都符合正确的流程。 4、确保所有客房干净，整洁，有条理以及齐全的客房用品。

1.OPERATIONAL 执行工作 To ensure that the restaurant outlet is clean, neat and tidy at all times (follow opening-, operational- & closingduties for both front & back of house). 时刻保持餐厅干净整洁 To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives. 熟练彻底掌握菜单和酒水单，能够推荐并推销食物与酒水  To assist the Outlet Manager in efficiently managing the outlet according to the established concept statement 根据制定的规章制度协助部门经理有效地管理本部门  Provide courteous, professional, efficient and flexible service to all guests. 向客人提供礼貌、专业、高效、灵活的服务 To assign and delegate responsibilities and projects to subordinates. 给下级分配任务 Conduct daily pre-shift briefings to all employees in accordance with the outlet manager. 与分部门经理一起对员工进行指导 To assist in controlling the par levels, purchasing, storage and usage of equipment and supplies.  协助控制设备和日常用品的采购量、储存量和使用量 To establish good customer relationship and maintain guest database 与客人建立良好的关系，保留客人的信息  Keep discreet eye contact on the guests to ensure they are satisfied with the food and service, to respond to any additional requests and handle complaints in a professional manner according to Kempinski standards. 与客人保持目光接触，以确认客人对食物及服务的满意，按照凯宾斯基的标准回应客人提出的任何附加的要求，处理客人的投诉 To substitute and replace the Outlet Manager in his/her absence. 分部门经理不在岗时，代替经理完成工作 2.  EMPLOYEE HANDLING 员工的管理工作 To project a positive and motivating attitude 保持积极的态度 To conduct and/or attend training sessions, meetings or other hotel related functions 组织或参与培训、会议和酒店组织的其他活动  To supervise employees and to ensure that all standards, methods and service etiquettes are being implemented and followed. 监督员工，确保贯彻执行所有的标准，方法和服务礼仪  To work efficiently and effectively in the designated team 在指定的团队里有效率的工作 To maintain good working relationship with all staff in the outlet as well as other departments 与所在部门和其他部门的员工保持良好的工作关系 Demonstrates teamwork by cooperating and assisting colleagues & co-workers as and when needed. 发扬团队精神：与同事合作、协助同事 3.  ADMINISTRATION 管理 To implement & maintain the daily log book 保留工作日志 To prepare and submit reports (requested by Outlet Manager or Assistant F&B Director) 准备并提交报告（分部经理或是餐饮部副总监所要求的） To submit all guest / staff incident reports. 提交客人/员工事件报告 To report “Lost & Found” items and handle them in accordance to the Policy & Procedures. 按照政策和程序报告并处理失物认领 To assist in planning the outlet’s weekly working schedules to ensure that the restaurant is adequately staffed to handle the level of business. 协助制定分部门每周工作时间表，确保人员充足 4.  FINANCIAL 财务管理 To strictly adhere to the established operating expenses and that all costs are controlled, recorded and analyzed. 严格遵循制定的营业费用标准，对成本进行控制、记录和分析 To fully understand and operate all MICROS functions and to process guest checks accurately 掌握如何使用操作系统，给客人提供准确的账单  Assist the Outlet Manager in preparing annual budgets, business plans, projection of revenues / expenses and payroll control 协助分部门经理准备年度预算，经营计划，收入/支出图表，工资总支出和培训计划 5.  HOUSEKEEPING & ENGINEERING 客房服务 To keep restaurant premises, furniture, fixtures & equipment (FF&E), silverware, glass & porcelain items etc. clean and in good working order. 保持以下物品的清洁及功能的良好性：家具、固定装置/设备、银器、玻璃器具、瓷器等客房服务用具 To maintain general cleanliness and adhere to hygiene standards. 保持卫生，遵循卫生标准 To ensure that all potential and real hazards are reported and rectified immediately. 及时报告所有潜在和存在的危害，并立即处理 6.  GENERAL / HR 基本任务/人事部 Acquire a working knowledge of hotel, in-house facilities and local information to respond to guest questions in these areas. 学习酒店知识、客房设备和本地信息，以回答客人的问题 Performs all duties and responsibilities in a timely and efficient manner in accordance with established policies and procedures. 按照制定的政策和程序及时有效地履行职责 To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health, Safety & Grooming. 理解并严格遵循员工手册和酒店政策中关于消防、卫生、健康、安全和着装的规定 To understand and strictly adhere to the Hotel’s Employee rules & regulations. 理解并严格遵循酒店员工管理规定 To report for duty punctually wearing the correct uniform and name tag at all times. 准时上班，保持制服穿戴整齐 To attend staff meetings, daily briefings and training sessions as well as any hotel related activities 参加员工会议，日常例会，培训及酒店组织的其他活动 7.  OCCASIONAL DUTIES 其他职责  Perform any other duties assigned by management. 完成上级分配的其他任务 To plan, supervise and check monthly inventories 计划、管理、核对每月的详细目录 Assisting the Outlet Manager in marketing related activities such as F&B promotions 协助部门经理进行拓展市场活动 Ability to rotate throughout each of the food & beverage outlets 有能力在餐饮部的各个部门工作 Understand that business demands sometimes make it necessary to move employees from their accustomed shifts to other shifts. 由于工作需要有时会将员工从熟悉的工作环境转至其他地方