SUMMARY
岗位概述
The Life by Four Seasons membership card
selling as core as well as conduct other secondary selling of F&B products
based on the member database. At fully expanding and well maintaining the
client resources by providing premium F&B products and service, to improve
the membership renewal rate and the sale of F&B products as well as achieve
the maximum profit of F&B and hotel.
以四季生活会员卡销售为核心，并基于会员信息数据库，进行其他餐饮产品的二次销售。充分开发并整合客户资源，通过提供优质的餐饮产品和服务，稳定客户群体、促进客户活跃度，进而提高餐饮产品销量及会员续会率，并最终达到餐饮部及酒店利润最大化。
ESSENTIAL
FUNCTIONS核心职责
·
Be able to handle all telephone or email
inquiries and ensure all information data can be delivered timely and correctly.
能回应所有的电话咨询或来函，确保数据/信息被正确地及时传递。
·
Excellent product knowledge of membership
card information and hotel facilities. Be able to conduct hotel tours with clients.
熟练会员卡的各项信息及酒店设施，能带领客户参观酒店。
·
Collect and register the guest information.
Ensure all application forms are fully completed. A proper explanation is given
if there is any discrepancy.
跟进客户信息的收集与登记，确保所有的申请表格都是完全完成的，如果有差异也是可以给与解释的。
·
Conduct the sales call as scheduled to
prospect for new customers, to achieve the fixed sales target.
定期进行客户拜访活动，拓展开发新客户，力争达到所确定的销售目标。
·
Maintain a good relationship with customers
by providing excellent after-sales service to improve the renewal rate of the
membership card.
提供持续良好的售后服务，以维系客户关系，稳定并提高会员续会率。
·
Deliver the latest F&B promotion
information to customers in time and follow on the reservation, payment, and
other related work.
及时向客户发布最新的餐饮促销信息，跟进预定、收款及其他相关工作。
·
Concerning all the demand change trend and
feedback of customer, analysis the reason and provide according to advice to
LBFS Project Director of F&B Sales and Sales Manager.
随时关注客户的需求变化、反馈意见，定期向餐饮销售部项目总监及销售经理汇报并提出建议与意见。
·
Practices excellent Tele-sales Handling
Skills and is capable of excellent Tele sales.
练习优良的电话沟通技术而且能够做到优秀的电话销售。
·
Assist in the compilation of telephone market
surveys and competitor research report.
帮助进行电话市场调查，编辑对竞争者进行研究的报告。
·
Ensure to achieve the monthly sales target.
确保每月销售目标的完成。
·
Assist in the distribution of relevant hotel
information to clients when required.
对有关酒店资讯对客户传达或需要时提供帮助。
·
Ensures the activities / events Logbook is
being accurately maintained.
确保特殊活动/事件被正确地记录，与保存。
·
Maintains good relationship with the other department
and provides all necessary assistance when required.
保持与酒店内其他部门良好关系而且提供所有的协助。
·
Ensure that a professional and appropriate
image is always projected while on duty.
在工作的时候始终确保有一个专业而适当的计划目标。
·
Follows up sales task whenever required or
assigned by the Project Director of F&B Sales.
任何时候都需要跟进处理餐饮销售部项目总监分派下来的任务。
NON-ESSENTIAL
FUNCTIONS 非核心职责
·
Ensure to provide courteous, professional,
and efficient service to guests all the time.
确保能够向客人提供始终如一的高效、优质、专业的服务。
·
Attend all meetings and training as required.
积极参与所要求参加的会议及培训。
·
Handles guest enquiries in a courteous and
efficient manner, reporting complaints or problems if no immediate solution can
be found, whilst feeding back a prompt follow-up.
礼貌而高效的处理客人的提问，若无法立即解决需汇报申诉，并及时回馈和跟进。
·
Understanding and strictly adhering to Rules
& Regulations established in the Employee Handbook and the Hotel’s policies
concerning fire, hygiene, and health & safety.
理解并严格遵循员工手册的规章制度，酒店雇用政策、卫生政策和健康安全政策。
·
Ensure high standards of personal
presentation & grooming.
高标准的要求个人的言行举止和衣着装扮。
·
Maintain positive guest and colleague
interactions with good working relationships.
保持好积极正面的顾客关系和同事关系。
·
Exercise responsible management and behavior always
and positively representing the Hotel Management Team and Four Seasons International.
始终如一的负责任的态度和行为举止，积极正面的体现四季国际和酒店的标准。
·
Reviews and constantly seeks productivity
level improvements through the process of “taking work out of the system” (when
appropriate) and through streamlining of work process.
通过日常工作检阅并不断寻求提高工作效率的方法。
·
Respond to requests to undertake any
reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry,
and company.
承担合理的工作职责和第二职责，并根据酒店、行业和公司的需要做相应的调整。
·
Follow up all assigned tasks and other
special work tasks.
切实履行分配的任务和其它特别的工作计划。
·
Respond to requests to undertake any
reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry,
and company.
任何合理的工作需求都应得到回应，特别是酒店、工业和公司政策变化时。
OTHER其他
Education教育水平：
·
A college degree specializing in
hotel/restaurant management or equivalent experience is required.
大专以上学历，酒店/餐厅管理专业或有同等经验者优先
Experience工作经验：
·
A minimum of one year of administrative experience,
preferably in a hospitality or restaurant related field or other equivalent
experience is required.
至少一年酒店或餐饮相关行业的行政工作经验，或同等工作经验。
KNOWLEDGE
AND SKILLS能力及技能
·
Requires a working knowledge of the Food
& Beverage aspect of Four Seasons services, policies or operations and
general knowledge of the hotel. Working knowledge is generally learned
on-the-job.
对四季酒店的餐饮服务、政策或操作有一定的了解，并对酒店有一定的了解。工作知识一般是在工作中学习的。
·
Requires knowledge or the ability to operate
computer equipment including word processing and spreadsheet software.
有操作计算机设备的知识或能力，包括文字处理和电子表格软件。
·
Requires reading, writing and oral
proficiency in the English language.
要求英语的阅读、写作和口语能力。
·
Good knowledge of Word, Excel, and PowerPoint.
熟知电脑操作及办公软件应用。
·
Logic, eye for detail, approachable and
willing to help.
逻辑性强、注重细节、平易近人及乐于帮助他人。
