Overview
We are now seeking a dynamic General Manager who can deliver a unique experience for all our guests. We are committed to becoming a preferred employer for our colleagues.
To be selected, you will need to have experience of high end hotel or resorts and also have worked in China. Specifically, you will be responsible for performing the following tasks to the highest standards:
Core Responsibilities
You will be responsible for all aspects of operations, from overarching hospitality philosophy to day-to-day staff management and guest relations. The job responsibilities can be divided into two timeframes: pre-opening (and launch) and post-opening.
During “pre-opening and launch”, the GM will work very closely with naked Hotel Management Company to establish operations and ensure that our vision and brand standards are met. Responsibilities during this phase include but are not limited to the following:
· Develop naked DNA to work specifically with the new resort.
· Take a part in the design of the resort’s tours and activities as well as food and beverage offerings.
· Provide supervision in the procurement of operating supplies and equipment, and contract with third-party vendors for essential services.
· Participate in hiring individuals across all of the resort’s departments.
· Participate in training staff to perform according to our naked brand standards.
Launch the hotel, including both soft and grand openings, and develop strategies to maximum revenue. After launch, the General Manager will be involved in stabilizing the resort and ensuring that operations run efficiently in addition to maximizing both customer satisfaction and resort profits.
Post-opening responsibilities include but are not limited to the following:
· Lead the resort as its “brand standard bearer”, epitomize the brand personality and work consistently to ensure the resort is run impeccably.
· Oversee and manage all departments, work closely with department heads on a daily basis.
· Monitor customer satisfaction through the review of naked scorecard feedback and spend time with the guests and ensuring their needs are being met and expectations exceeded.
· Maximize room yield and resort revenue through innovative practices and yield management programs.
· Report to naked Hotel Management Company on a regular basis.
· Establish annual/quarterly budgets and revenue projections with regular updating.
· Ensure costs are controlled and revenue opportunities are effectively sourced and delivered.
· Address any problems or complaints with a speedy and satisfactory resolution.
· Counsel and advise employees to ensure successful career progression within naked.
Requirements
· The ideal candidate will most likely already be a General Manager or Resident/Hotel Manager/EAM.
· The candidate will have well-rounded hotel operations experience and will be able to drive yield, excellence in service standards, and profitability.
· Candidates with previous resort pre-opening experience in China is preferred.
· A people person, outgoing with great communication skills and the ability to relate to guests and staff alike.
· Able to train, guide and mentor a large team.
· Previous experience operating resort properties with marina facilities would be an advantage.
· Ability to develop innovative on property strategies focused on revenue generation in conjunction with the nHMC Sales and Marketing & Innovation Department.
· Superb financial and commercial acumen is a must as setting the annual budget and then delivering on the targets of the property is a major responsibility.
· Strong operational background with a hands-on attitude to daily operations and exceeding guest’s expectations as a key focus.
· A deep understanding of promotions and marketing as well as managing and leading the sales initiatives.
· Ability to manage the hotel’s finances through the planning and controlling of revenue streams, cash flow and property expenses.
· Highly developed interpersonal skills and as an ideal candidate, you will be equally adept at dealing with hotel owners, peers, and employees at all levels.
· To effectively manage the owner relationship on behalf of the company.
· To ensure that the operational and service skills of the employees of the hotel are being constantly improved through well planned Training systems.
· As the General Manager of this pre-opening property, you will drive the recruitment and development of the entire staff.
