通过对客服务，接收信息并确认预订，监督并指导预订部的工作以达到部门的总体目标，履行酒店建立的质量标准。

【岗位职责】 1、日常演艺执行：按照部门排期完成每日固定沙滩演艺、夜间入夜主题秀、亲子互动表演、人偶巡游等场次演出，保证表演完整性与呈现效果； 2、节目创编与排练：配合主管完成茅台国风、海岛度假主题新节目编排、排练，定期更新演出内容；参与每周节目复盘，优化舞台动作与互动流程； 3、宾客互动服务：演出前后主动与宾客合影、趣味互动，引导亲子参与演艺小游戏，收集宾客对表演的反馈并上报主管；接待高端接待专场、团建定制演出； 4、物资与场地管理：负责演出服装、道具、音响配饰、表演物料的日常收纳、清点、维护；演出前后完成舞台区域清洁、设备简单检查； 5、活动支援配合：协助康乐运营中心暑期亲子活动、节日庆典、品牌推广活动的暖场、串场表演，配合完成活动流程衔接。 【岗位要求】 1、形象气质佳，体态匀称，无明显纹身，亲和力强，擅长与宾客互动； 2、文旅表演、舞蹈、播音主持、影视表演相关专业优先；持有舞蹈等级证书、声乐证书者优先； 3、至少精通一项演艺特长：民族舞 / 现代舞 / 爵士舞、声乐演唱、国风曲艺、情景剧演艺、人偶互动表演任一方向为优先者； 4、有舞台演出经验，能独立完成单人 / 集体节目表演，配合团队完成排舞、节目改编、临场互动； 5、具备基础舞台表现力，表情、肢体动作富有感染力，可适配沙滩、户外夜间等多场景演出环境。 备注：合同性质为劳务工

【岗位职责】 1、负责酒店给排水系统的正常运转和保养维修。 2、负责酒店内的所有水龙头及卫生洁具的维修保养。 3、负责对所有下水、污水道进行维护及疏通。 4、配合做好所有水系统设备的维修保养。 5、负责各区域厨房内的煤气管接口、阀门的检查保养。 【岗位要求】 1、中专以上文化程度， 2、有同岗位工作经验1年以上。 3、能独立完成管路系统的维修和其他维修工作。 4、具有丰富的管道工经验并持有相关的上岗操作证书。

【岗位职责】 1、负责酒店客房及会议等产品的价格体系制定与动态调整，结合市场供需、竞争对手数据及历史入住率，优化收益策略以最大化客房收入。 2、每日监控各渠道预订进度，分析预订模式与消费趋势，定期生成收益管理报告，为管理层提供定价、库存分配及促销决策依据。 3、协同销售与预订团队，针对团队、商务散客及OTA等不同客源制定差异化的销售策略，平衡长短期收益目标。 4、维护并更新收益管理系统（RMS）中的参数设置，确保数据准确性；定期审核各分销渠道的房态及价格一致性，避免出现超订或渠道冲突。 5、参与酒店预算编制与预测工作，跟踪实际业绩与预算偏差，提出调整建议，助力酒店达成年度营收目标。 【岗位要求】 1、本科及以上学历，酒店管理、旅游管理、统计学、经济学或相关专业优先。 2、具有3年以上酒店收益管理或预订管理相关工作经验，熟悉三亚或海南地区酒店市场者优先考虑。 3、熟练使用收益管理软件及酒店PMS系统（如Opera等），精通Excel数据分析功能。 4、具备较强的市场敏感度、数据分析和逻辑判断能力，能够快速应对市场变化并调整策略。 5、具有良好的沟通协调能力及团队合作精神，工作细致、责任心强，能承受一定工作压力。 6、具备良好的英语听说读写能力。

精品酒店-宾客关系专员 【岗位职责】 1、深入了解贵宾的需求和喜好，精心策划接待方案； 2、以热情、专业的态度迎接贵宾，确保其从抵达酒店到离开的整个过程都能感受到无微不至的关怀； 3、协调酒店各部门，保证各项服务的高效执行； 4、随时关注贵宾的反馈，及时解决问题，提升贵宾的满意度和忠诚度。 【岗位要求】 1、酒店管理、旅游管理等相关专业者优先。 2、1年以上此职位或相关工作经验优先考虑；熟悉使用电脑办公软件，熟悉酒管系统者优先。 3、核心能力：具备酒店管理、旅游管理或相关领域知识；优秀的沟通协调能力，能高效处理宾客及内部协作需求。 4、身高形象良好，五官端正。 备注：合同性质为劳务工

Director of Commercial Strategy Mandarin Oriental Sanya is looking for a Director of Commercial Strategy to join our Sales & Marketing team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. MANDARIN ORIENTAL,SANYA A hidden gem where nature is celebrated, and privacy is assured. Sanya Mandarin Oriental, Coral Bay is the first hotel of Mandarin Oriental Hotel Group in Chinese mainland. Overlooking the South China Sea and boasting a 1.2‑kilometre stretch of pristine coral beach, it is an exclusive beachfront resort that occupies an entire bay. Encompassing 12 hectares of hillside seafront land, the hotel seamlessly blends Southeast Asian resort aesthetics with Oriental Zen elements, creating a secluded and tranquil luxury ambience away from the bustle.While embodying contemporary luxury and Hainan’s distinctive character, the hotel reflects the Group’s Oriental heritage, offering guests a peaceful retreat to unwind and escape the chaos. About the job To be responsible for formulating an annual Sales and Marketing Plan. The plan should incorporate clear and specific action plans for all related departments. In addition to this, to set a measurable results system for all colleagues of the team and regional Sales Offices. The Director of Commercial Strategy will report directly to the General Manager. As Director of Commercial Strategy, you will be responsible for the following duties: · Together with the General Manager, to establish and implement a strategic rate structure for all market segments. · Together with the Revenue & Reservation Manager, to apply a Yield Management System to achieve the hotel’s budget goals. · To be accountable for controlling the Marketing budget to the agreed annual level. · To be responsible for the hotel’s overall rooms availability. Through the Director of Revenue, ensuring that inventory controls are applied, and revenue maximized. · To direct the hotel sales activities through the Sales Team, ensuring that the sales team achieves their goals as laid out in the annual Marketing Plan. · With the Director of Sales, to work closely with area and regional Sales Offices to ensure that measurable results targets are achieved. · To plan and where appropriate, execute sales trips to major market areas and report new potential markets that should be considered. · To continually analyze and review local and international market changes. · Together with the General Manager, to agree programs that may be executed to address these changes. Where appropriate, these programs should be implemented through the Sales and Communication Teams. · To maintain close relationships with all key decision-makers both in local and international markets. · Together with the Director of Communications, to execute the direct marketing, advertising, public relations and internet marketing plan. · To ensure that a comprehensive system for Group Allocations/Blocks is established. This system should be carefully monitored in conjunction with the Director of Sales and Director of Revenue. · To ensure that all departments within the Sales & Marketing Division have a training plan for the year and that all colleagues have completed Legendary Sales Training and Legendary Quality Experiences training. · Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement. · To communicate assertively and openly with MOHG Sales and Marketing Divisional Heads, Regional Sales offices and contracted P.R. and Communications consultants and companies. As Director of Commercial Strategy, we expect from you: Strategic thinker with a strong commercial acumen and a deep understanding of the luxury hospitality landscape Exceptional leadership and interpersonal skills, with the ability to influence and collaborate across all levels of the organization Excellent written and verbal communication skills, with a mastery of storytelling and brand voice Proactive, results-driven, and able to manage multiple priorities in a fast-paced environment Highly connected within the media and influencer community, with established relationships across key markets Culturally aware, adaptable, and passionate about delivering excellence in all aspects of brand representation Trustworthy, responsible, and committed to upholding the highest standards of integrity and professionalism Our commitment to you Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Local benefits A competitive salary and benefits packages Annual Leave and Public Holidays Social Insurances and Housing Fund Free accommodation and meals We’re Fans. Are you?

岗位职责/职位描述 Primary Responsibilities主要职责 1· Recruit talent according to hotel manning. 根据酒店编制及运作需求进行人员招聘。 2· Assist in establishing standard policies and procedures for recruitment. 协助建立招聘制度与程序。 3· Develop and implement recruitment and screening system. 制定和实施招聘和筛选系统。 4· Develop recruitment channels through talent market, women's Federation and outside recruitment fair. 拓展招聘渠道，通过人才市场，妇联，招聘会等 5· Release and update recruitment information on website. 定期在指定网站发布，更新招聘信息。 6· Contacts concerned personnel of the city/ province Labor Bureau city/ province Public Security Bureau and other relevant office apply for the work permit, residence permit and visa for expatriates within 30 days of their arrival. 联系市/省劳动局市/省公安局和及其它权力机构并在外籍人员到达30天内申请外籍人人才作许可证,居留证和签证。 7· Making recruitment related reports, and regularly analyzes relative data. 制定与招聘相关的统计报表，并定期统计相关数据。 8· Check e-mail every day, select CV, inform interview. 每日查看邮件，甄选简历，通知面试。 9· Check and update recruitment information on websites everyday : VeryEast, Zhaopin, Career.Accor and so on. 每日检查及更新网站招聘信息：最佳东方、智联招聘、雅高集团集团招聘网等。 10· Conduct interview every day. 每日进行日常招聘。 11· Cooperate with Part Timer Company. 与计时工公司保持合作。 12· Conduct a resignation interview with the departing employee to record the reason for the departure. 与离职人才进行离职面谈，记录离职原因。 13· Monthly completion rate analysis report. 每月完成离职率分析报告。 Knowledge and Experience知识和经验 1· Fluent written English, and can communicate orally 英语书面语流利，口语可以交流。 2· Good computer skills 良好的电脑技能。 3· 2 years experience in recruitment, familiar with hotel recruitment daily work procedure 二年以上招聘工作经验，熟悉酒店业招聘方面日常工作的操作程序。 4· Can complete each work task designated in the above Job Description independently with good communication & coordination capability 能独立完成上述工作职责规定的各项任务,并具有良好的沟通及协调能力。 5· Work earnestly, responsibly and carefully 责任心强，工作认真细致。

【岗位职责】 1、负责康乐区域（泳池、健身房、亲子乐园等）的客户接待与引导服务，主动为客户介绍设施设备使用方法与注意事项； 2、负责康乐区域设施设备的日常巡检、清洁维护与简单故障排查，确保设备正常运行； 3、负责维护康乐区域的现场秩序与安全，及时制止客户的危险行为，处理突发安全情况； 4、负责客户咨询的解答与需求响应，及时处理客户投诉与建议，提升客户满意度； 5、负责康乐区域的环境卫生维护，保持场地整洁、设施干净； 6、完成上级交办的其他相关工作。 【岗位要求】 1、身体健康，形象气质佳，亲和力强； 2、旅游管理、酒店管理等相关专业优先，有同岗位酒店康乐服务经验者优先； 3、具备良好的客户服务意识和沟通表达能力，能耐心解答客户咨询； 4、熟悉康乐区域设施设备的操作规范，能独立完成设施日常检查与简单维护； 5、.能遵循度假村各项管理制度，服从工作安排。 备注：合同性质为劳务工

责所有厨房的运作，确保所有食品按照酒店的高标准，高质量出品。 饭店内食品，成品或半成品保持一贯质量、口味及外观。 在预算范围内提供高质量食品并保证利润。 计划出品并管理、协调主厨、厨师及其他厨房员工的工作。 同时也要关注竞争对手的食品、价格及质量。协助餐饮总监的日常运作，在需要时，担当其职责。 在厨房区域内严格执行食品安全及卫生要求以及确保厨房区域的安全。

1、作为酒店第二负责人，在总经理的领导下全面统筹酒店日常运营，对酒店的经营业绩（收入、成本、利润）、服务品质、宾客体验与团队建设负直接责任； 2、以餐饮为核心竞争力抓手，依托深厚的国际奢华酒店餐饮管理功底，推动酒店餐饮的社会化、市场化经营，将酒店餐厅打造为三亚乃至海南具有市场号召力的高端餐饮目的地；同时以强大的落地执行能力和高效务实的工作作风，确保酒店战略、服务标准与各项经营计划高质量落地，实现业主投资回报与品牌价值的双重提升； 3、国际五星级酒店或国际奢华酒店品牌长期餐饮从业经历，具备扎实的餐饮高级管理资历； 4、拥有酒店高端餐厅社会化、市场化经营的成功落地案例；高端社会餐饮店或米其林、黑珍珠等高端餐饮品牌经验者优先； 5、以结果为导向，高效率、强推动，对自我执行力与工作节奏有极高要求。

· Achieve budgeted revenues and personal/team sales goals and maximise profitability. Participate in the preparation of the annual departmental operating budget, the hotel marketing plan and business plan, and financial plans. 在预算内达成营收目标和员工销售目标，使利润率增大。参与制定部门年度预算、酒店的营销计划、经营及财务计划。 · Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales. 拟定并执行销售计划，推动客房入住率明显上升，提高平均房价，提升业务量，增加餐饮和宴会销售。 · Review monthly reports and sales forecasts to analyse current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan. 审核每月报表和销售预测报告，分析当前和潜在营销趋势，协调各种活动增加营收与市场份额，并监督进展，确保业绩达到或优于既定营收计划。 · Create and develop special events and sales blitzes to showcase the hotel to potential clients. Attend trade shows and major market events locally and nationally to promote new business and increase sales and marketing opportunities for the hotel. 制定、开发各种特别活动和销售活动，向潜在客户推广酒店业务。参加贸易展以及全国和本地大型营销活动，增加新业务机遇，为酒店提升营销机会。 PEOPLE: 员工团队： · Direct day-to-day sales activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognise good performance. 主管日常销售活动事务，计划并分配工作，为每个员工设定工作绩效目标。为员工提供教导、辅导并给予定期反馈，帮助解决各种员工矛盾，提升员工绩效，并对员工表现优异之处予以认可。 · Educate, train and motivate sales and marketing teams to achieve hotel revenue goals. Ensure staff has the information, market data, tools and equipment to successfully carry out job duties. 对酒店营销部门员工进行教育、培训和激励，促使酒店营收目标得以达成。确保员工获得完成工作职责所需的信息、市场数据以及各种工具与设备。 · Develop and maintain relationships with key clients and outside contacts (example: guests, airliners, wholesalers, travel agencies, ad agencies, local community groups) in order to produce group and/or convention business, to include room sales, food and beverage sales, and catering/banquet services. 同关键客户和外部相关人员（如：宾客、航空公司、批发商、旅行社、广告商、本地社区团体）建立联系并保持联络，借此增加团体及会议业务量，包括客房销售、餐饮销售和宴会服务等。 GUEST EXPERIENCE: 宾客体验 · Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance guest experience. 为宾客提供各种信息（如：忠实计划、本地景点、餐厅、设备信息），以提升宾客体验。 · Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients. 安排酒店会议及业务团队活动，与其它酒店级部门进行协调，共同完成销售部门同潜在客户达成的协议中所规定的各项服务。 · Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups, and other key guests. 同有关部门交流所有相关信息，包括即将抵达的贵宾、大型团体或其他重要宾客的要求和特殊需求。 · Lead marketing efforts to up sell guests on hotel services, offerings, and amenities. 主管各种营销活动，增销各种酒店服务、产品及设施。 RESPONSIBLE BUSINESS: 企业责任： · Identify operational problems that reduce the effectiveness of marketing activities and overall hotel sales performance and work with appropriate department on solutions. 发现降低营销效果和酒店整体销售情况的运营问题，同相关部门协作共同解决。 · Develop awareness and reputation of the hotel and the brand in the local community, may serve as the hotel representative for media related inquiries. 提升酒店与品牌在本地的知名度，有时可能需要作为酒店代表接受媒体采访等。 · Work closely with key business leaders, officials, and representatives of local community groups within the city to ensure constant high profile exposure for the hotel. 同本地社会团体的业务领导、官员和代表保持密切联系，确保酒店能经常获得高规格的曝光度。 · Effectively communicate and market aspects of the hotel that are sustainable or “green” and use information to gain new business opportunities. 高效推广、宣传酒店的环保与可持续发展元素，通过此类信息获得新业务机会。 · Work with advertising agencies, consulting firms, and vendors to maximise advertising investments and ensure ads represent brand identity. 同广告机构、咨询公司和其它供应商开展合作，扩大广告投资效益，确保广告体现品牌形象。

【岗位职责】 1、按照国家有关规定，对稽核人员审核签章的付款凭证进行复核，办理付款手续。 2、负责酒店各项营业收入的现款清点及汇总。 3、认真执行轧帐后的复点工作及完成解交。 4、及时完成现金收付记帐凭证。 5、做好外汇信用卡及外汇支票的帐务处理和记录、管理、核对工作。 【岗位要求】 1、本科学历，5年以上酒店行业财务工作经历。 2、了解出纳操作流程具备良好的专业相关知识。 3、具备良好的领导能力，监督管理能力，有组织能力和创造性，善于规划组织自己和他人的工作。 4、性格外向，吃苦耐劳，工作认真负责，耐心细致。 5、有良好沟通能力和团队合作意识。

【岗位职责】 1、服从上级的工作安排； 2、按照行李服务流程和要求，为抵离客人提供行李搬运服务，并将每次运送情况做好记录； 3、做好行李服务设备的清洁工作； 4、按照服务流程迎送客人； 5、维护出入车辆秩序，保证上下客车位和车道畅通掉； 6、下雨天，为上下车客人撑伞，并为客提供雨具存放及保管，并提供借伞服务； 7、熟悉酒店各种服务项目和营业时间，向客人推销酒店的各项服务，介绍酒店客房设施； 8、为客人指路，认真回答客人的询问，尽量满足客人的需求； 9、负责分送邮件、报刊、报表、留言单及前厅通知等，并按规定登记和办理签收手续； 10、受理客人行李寄存及领取,并做好详细的存取记录。 【岗位要求】 1、具备热情的工作态度、一定的抗压能力、拥有良好的执行力和团队精神； 2、普通话标准，谈吐礼貌； 3、形象身高良好，流利的沟通和表达能力，服从部门工作安排，有C1驾照优先考虑； 4、具有星级酒店相关工作经验者优先。 备注：合同性质为劳务工

【岗位职责】 1、按工作程序，保证维修单、工作指令单上规定的工作尽快地完成。 2、酒店各区域的家具、木制固定设施的维修、维护。 7、各种砌筑工程、地面贴面修补、墙面刷白、天花批灰、刷白、屋面墙面补漏。 【岗位要求】 1、具有1年以上酒店工程维修工作经验。 2、掌握装修、装潢的基本知识，并具有一定的审美能力。 3、掌握各种装修材料的工艺特性和操作方法，较熟练地掌握木器制作、维修、修补墙纸、各种五金配件的修理、修补地毯等基本技艺。 4、热爱本职工作，努力学习技术，不断提高业务水平，做到一专多能，举止文明礼貌。 5、身体健康，精力充沛。

1. 协助上级主管做好中厨房生产、人员的组织管理工作。 2. 根据厨师的技艺专长和工作表现，建议安排合适的工作岗位 3. 根据菜单，制定菜点的规格标准；检查库存食品的质量和数量，合理安排使用食品原料，审签原料订购和领用单，把好成本控制关。 4. 负责指导中厨房员工工作，搞好班组间的协调工作，及时解决工作中出现的问题。 5. 负责对中厨房各点所有设备、器具的正确使用情况进行检查与指导，审批设备检修报告单。

工作职责： 1. 负责酒店宴会厅、会议场地及配套服务的市场推广与销售工作，独立开发并维护企业客户、婚庆公司、行业协会等B端客户资源； 2. 主导宴会项目全流程跟进，包括需求沟通、方案定制、合同签订、跨部门协调（餐饮、客房、工程、安保等）及现场执行支持； 3. 按月/季度完成销售指标，定期分析市场动态与竞品策略，提出产品组合优化及价格策略建议； 4. 参与大型宴会活动（如婚礼、年会、发布会）的前期策划与客户体验管理，提升客户满意度与复购率； 5. 整理并维护客户档案及销售台账，确保CRM系统信息准确、及时更新。 任职资格： 1. 中专、中技或职高及以上学历，旅游管理、酒店管理、市场营销、会展经济与管理等相关专业优先； 2. 具备3年以上高端酒店、精品宴会厅或大型会议中心宴会销售工作经验，有婚宴、企业年会、商务会议等细分领域成功案例者优先； 3. 熟悉宴会销售全流程，具备独立提案、合同谈判及多任务协同推进能力； 4. 具备良好的客户洞察力与关系维护能力，能精准把握客户需求并提供定制化解决方案； 5. 具备基础办公软件操作能力（Word、Excel、PPT），能熟练使用CRM系统者优先； 6. 形象得体，沟通表达清晰流畅，具备较强抗压能力与团队协作意识。

Primary Responsibilities主要职责 1.Participate in food safety training for food processing personnel. 参与食品加工人员的食品安全培训。 2.Strictly adhere to all procedures for separating raw and cooked food. 严格遵守所有生食和熟食分离的程序。 3.Implement disinfection/sanitization procedures. 执行消毒/杀菌程序。 4.Ensure temperature and time control, ensuring all cooking is thoroughly and correctly executed. 落实温度和时间控制，确保所有烹饪均得到彻底、正确的实施。 5.Weekly inspection checklist for food preparation/warehouse management/cost control/housekeeping/food processing. 食品制备/仓库管理员/成本控制/管事/食品加工的每周检查清单。 6.Monthly report on food safety training. 食品安全培训月度报告。 7.Maintain the safety of food and storage in the hotel according to local regulations and food safety system standards. 按照当地法规和食品安全体系标准来保持酒店的食品和储存的安全。 8.Improve the hotel quality management system and maintain a good working relationship with the local food supervision office. 完善酒店质量管理体系，和当地所属的食品监督所保持良好的工作关系。 9.Supervise and inspect the hotel service work site, organize hotel quality safety meetings, and propose solutions. 到酒店服务工作现场监督检查，并组织酒店质量安全会议，提出处理。 Knowledge and Experience 知识与经验 1.Bachelor’s degree or above, graduated in food hygiene-related major, with more than 1 year of work experience in the same position. 本以上学历，食品卫生类专业毕业，1年以上同岗位工作经验。 2.Proficient in office software, good English. 熟练操作办公软件，英语良好。 3.Have certain writing skills and the ability to handle problems. 有一定的写作能力和应变处理问题的能力。 4.Physically healthy, energetic, and with a good appearance. 身体健康、精力充沛、五官端正。 5.Proficient in national laws and regulations related to food hygiene, local policies, and professional knowledge. 精通关于食品卫生类的国家法律法规、当地政策、专业知识等。

Primary Responsibilities 主要职责 · Listens and responds spontaneously to questions asked by the guests, Heartist and suppliers. Tries to find a solution. 倾听和回应由客人，艺心家和供应商询问的问题，试图找到解决办法。 · Finds an immediate solution to precise and simple problems. 找到能够准确解决问题的方法。 · Knows how to improvise on an emergency situation. 了解怎样处理紧急情况。 · Learn lessons from difficult experiences to be proactive in ones area of competence. 吸取以往的经验教训来增强对事务的预见性能力。 · Peacemaker. Does everything to anticipate and respond to guests needs. Arbitrates divergent interests and guaranty a friendly environment. 和平使者。预期并回复客人的需求。在确保友好环境的前提下合理的处理各项分歧。 · Respects the procedures. Is punctual, has a good appearance, accomplishes tasks with precision. 遵守程序。准时的，良好的形象，精确的完成任务。 · Ensures that rules and procedures are respected. Advises the appropriate person of any situation which could result in a lack of quality/security. 确保各项规章制度良好的遵守并执行。为将会导致破坏服务质量或安全问题的行为提出忠告。 · Is open to others. Asks for advice of others. Is conscious of his role in creating a team image. 寻求他人的忠告。清楚自己的角色是在创建一个集体形象。 · Is a team player. Demonstrates flexibility in adapting to team constraints. 团队的领导人。 灵活的适应团队的制约因素。 · Respects others and their cultures. Encourages consensus building. 尊重他人以及其文化特点。 鼓励建立共识。 · Is open to ideas of others, receptive to those ideas and able to adapt established way of working. 听取并尊重他人的建议来适应已确定的工作方法。 · Enthusiastically proposes and implements creative solutions in area of responsibility in order to stay ahead of the game. 踊跃提出并实施创造性的解决办法，以保持优势地位。 · Ensuring that safe and healthy working practices are implemented at all times. 确保所有安全及卫生程序的执行。 · Understands and knows how to anticipate the needs of the guests. Puts Heartist in position to get feedbacks from guests. 理解和懂得如何预计客人的需要。 站在心艺家的立场上考虑问题， · Agreeing and implementing actions to make improvements to guest service. 就如何改进对客服务采取相应的措施。 · Making sure all guest requests and queries are responded to promptly and effectively while assisting on the floor during operation hours each day. 在服务时间内以积极的态度，高效、准确的定位及满足客人要求及需要。 · To be able to uncover the major causes of satisfaction and dissatisfaction, and ensuring that the information is communicated to actors further up the hierarchy. 能够发现导致客人满意或不满意的缘由，并及时与管理层沟通确保进一步的跟踪服务。 · To ensure all standards for Service Delivery as identified in the Guest Satisfaction Manual and the Standard Operating and Procedures Manual are consistently delivered throughout the department. 确保在对客服务指南，标准服务手册中的所有标准都能够在整个部门持续的贯彻。 · Assessing team member performance against standards. 能够按照服务标准评估其他人才的工作表现。 · To plan, priorities organize and control the day-to-day operation. 计划，确定优先次序，组织及控制每日餐厅的运营。 Knowledge and Experience 知识与经验 • Diploma or degree in hospitality or related field. 具有酒店管理或相关领域的学历/专业证书。 • 12 months and above in the same position with similar operations style. 具有12个月以上的同等职位的餐饮运作经验。所工作的品牌也需和费尔蒙同等级别。 • Food and beverage knowledge must be good. 对餐饮的知识有全面的了解。 · Being creative in the work and solving problems. 能在任何情况下用创新的方法完成工作。 · Interpersonal skills – communicates effectively/openly. 人际交往能力-有效率的沟通/公开。 · Communication skills in English spoken/written. 具备英语听说读写的能力。 · Reliable，consistent and passionate with the job. 可靠且能持续性地保持优质服务和热情。 · Personal presentation, clean/tidy. 注意自身形象，保持干净/整洁。 · Comes across as enthusiastic, energetic. 充满热情，精力充沛。 · Walk the talk, set as a good example to the team. 以身作则，贯彻始终的做一个好榜样。

【岗位职责】 1、负责婚礼销售全流程，包括客户咨询、场地勘查、方案定制、合同签订及后续服务跟进，确保客户满意度。 2、主动开发婚礼客户资源，通过线上线下渠道（如婚博会、社交媒体、合作婚庆公司）拓展潜在客户，完成个人销售指标。 3、与酒店其他部门（餐饮、客房、工程等）紧密协作，协调婚礼当日场地布置、设备调试、宴席安排等细节，确保婚礼圆满执行。 4、建立客户档案，维护老客户关系，挖掘二次销售机会及转介绍资源。 5、跟踪婚礼行业动态，分析竞品信息，提出产品优化与市场推广建议。 【岗位要求】 1、热爱婚礼行业，对销售工作有热情，具备优秀的沟通表达能力与客户服务意识。 2、形象气质佳，具备较强的亲和力及谈判能力，能快速建立客户信任。 3、学历、经验、年龄不限，有酒店销售、婚庆策划或相关服务行业经验者优先。 4、具备一定的抗压能力，能适应灵活工作时间。 5、熟练使用Office办公软件，有基础的设计或视频剪辑能力者加分。

【岗位职责】 1、协助餐厅经理负责全日制餐厅及客房送餐服务的日常运营管理 2、制定并执行餐饮服务标准与操作流程，确保服务质量 3、监督食品卫生安全及成本控制，定期分析经营数据 4、负责团队培训与排班管理，提升员工服务技能 5、处理宾客投诉及特殊需求，维护客户关系 6、协调厨房与其他部门的工作衔接

岗位职责： 负责顾客迎宾、接待、引座，合理安排桌位，维持前厅就餐秩序。 介绍菜品及门店活动，解答顾客咨询，做好全程接待服务。 巡查前厅卫生、服务状态，督导服务人员规范作业。 妥善处理顾客疑问及简单客诉，维护门店服务口碑。 负责餐前准备、餐后收尾检查，配合完成前厅日常管理工作。 任职要求： 身体健康，形象整洁，亲和力强，谈吐得体。 具备良好服务意识与沟通能力，服从管理，责任心强。 能适应餐饮倒班、晚班及节假日轮班工作，吃苦耐劳。 有无相关经验均可，零基础可培训，有前厅工作经验优先。

【岗位职责】 1、 参与食品加工人员的食品安全培训； 2、 严格遵守所有生食和熟食分离的程序； 3、 执行消毒/杀菌程序； 4、 落实温度和时间控制，确保所有烹饪均得到彻底、正确的实施； 5、 食品制备/仓库管理员/成本控制/管事/食品加工的每周检查清单； 6、 食品安全培训月度报告； 7、 按照当地法规和食品安全体系标准来保持酒店的食品和储存的安全； 8、 完善酒店质量管理体系，和当地所属的食品监督所保持良好的工作关系； 9、 到酒店服务工作现场监督检查，并组织酒店质量安全会议，提出处理。 【岗位要求】 1、食品卫生类专业毕业优先，同岗位工作经验优先； 2、熟练操作办公软件，英语良好； 3、有一定的写作能力和应变处理问题的能力 4、身体健康、精力充沛、五官端正； 5、精通关于食品卫生类的国家法律法规、当地政策、专业知识等。

岗位职责 1、根据泰式餐饮特色，按规定把控烹制各种菜式的要求，保证出品质量。 2、熟悉各种原材料，检查购进货源的鲜活、质量、数量必须符合要求。 岗位要求 1、3年以上泰厨房管理相关工作经验。 2、熟悉泰国风味饮食的工作规范和要求，掌握配菜的各种操作技术的质量要求。 3、了解食品卫生法。 4、按工作规范和质量标准要求独立进行工作，并有相应的技术等级。 5、一定的电脑操作及文字语言表达能力。

Job Summary 职位简述 To assist management in running the outlet ensuring maximum guest satisfaction, consistent standards, through planning, organizing, directing, and controlling the wine operation and administration. 通过规划，组织，指导和控制葡萄酒方面运营和管理，协助管理人员运行店面，确保客人满意度达到最高，标准一致。 Key Duties and Responsibilities 主要义务和职责 Completely understand and maintain all policies, procedures, standards, specifications, guidelines and training programs. 确保对所有政策，程序，标准，规格，准则和培训计划时刻有着全面深刻地了解。 Achieve company objectives in sales, service, quality, appearance and sanitation of the establishment through the training of employees’ whist maintaining a positive and productive working environment. 通过培训员工维持积极和富有成效的工作环境来确保企业的销售，服务，质量，外观和卫生设施的目标。 To ensures that all colleagues activities adhere to and support the Atlantis Quality Standards. 确保所有同事的活动遵守和支持亚特兰蒂斯质量标准。 Applies creative solutions and purposes ideas to grow develop and improve the business. 应用创新的解决方案和目标思想来发展和改善业务。 Achieves sales and profit targets and enhances the margins through effective stock management and minimizing controllable costs. 实现销售和利润目标，通过有效的库存管理和最小化可控成本来提高利润率。 Conducts regular team briefings and meetings. 定期进行团队简报和会议。 Consistency monitors of wine being served and service quality, escalating any major problems/complaints to Management. 持续对葡萄酒质量和服务质量进行监督，将任何重大问题/投诉汇报到管理层。 Actively promotes the use of up selling techniques within outlet to exceed guest expectations and increase revenue. 恰当运用各种销售技巧来积极推动营业点销售，超越客户期望，增加收入。 Provides specialist advice to customers and colleagues on food and beverages, wine paring when required. 在必要时向客户和同事提供有关食品和葡萄酒及饮料搭配的专业建议。 Monitors all aspects of wine and related operational equipment’s quality and hygiene and takes immediate corrective action when required. 监测葡萄酒及所需相关用具质量和卫生，并在需要时立即采取纠正措施。 Actively seeks and reviews customer feedback in regard to food quality, service and overall satisfaction and takes appropriate and timely action. 积极寻求和回顾客户对食品质量，服务和整体满意度的反馈意见，并采取适当及时的行动。 Understanding of health and safety requirements and managing employee behavior in accordance with the regulations. 了解卫生和健康要求，并按照规定管理员工行为。 To ensure all deliveries are checked in correctly and that all relevant delivery dockets/ invoices are correct. 确保所有交货正确检查，所有相关交货单/发票是否正确。 Monitor storage’s Variances & Spoilages. 监视库存差异与过期浪费。 To complete all the necessary variance and spoilage report. 完成所有必要的差异和过期报告。 To ensure that all services delivered within the restaurant ‘s operation are being charged correctly. 确保在餐厅营业中提供的所有服务都正确收取费用。 Ensure that all new staff in the restaurants receive proper training until they are fully aware of company standards. 确保餐厅中的所有新员工都得到适当的培训，直到他们完全了解公司标准。 Be informed and aware of all relevant legislation regarding service of wine, the sale of tobacco, opening hours, etc 知情并了解有关葡萄酒服务，烟草销售，营业时间等方面的所有相关规定。 To regularly price check all wine items from Simphony to menu and seek if there are any discrepancies. 定期检查Simphony 的所有饮料项目到菜单，并寻求是否存在差异。 Set-up of the outlet in accordance with the pre-determined standards of the operation. 确保餐厅摆设与操作标准流程保持一致。 Detailed knowledge of the full bar and wine menu, and able to give comprehensive descriptions of wine and spirits list. 详细了解完整的酒吧及葡萄酒菜单，并能够全面介绍葡萄酒和烈酒列表。 A detailed understanding of the wine and spirit list. 对葡萄酒和烈酒有全面的了解。 Proactively communicate with the front of house team regarding menu changes, availabilities and specials. 主动与楼面团队沟通是否有任何菜单变化或者沽清菜品或者特别推荐菜品。 Ensure that all guests feel welcome while receiving an attentive, friendly and courteous service at all times. 确保所有客人在任何时候都能得到周到，友好和礼貌的服务并感到欢迎。 Ensure that the selection process for applicants is compliant with company procedures. 确保申请人的聘用过程符合公司程序。 Responsible for on boarding, training and integration of new starters. 负责新员工的入职、培训。