Administration
行政
· Assists in developing and conducting training programs.
帮助完善并实施培训课程。
· Assists in establishing standard policies and procedures for training.
协助制定培训的政策及程序。
· Follow up the Ambassador training feedback for development.
跟踪各部门内部的大使培训反馈。
· Investigates and reviews all hotel trainings to ensure effectiveness.
调查, 审查所有酒店的培训, 以确保其有效性。
Financial and Revenue Responsibilities
财务及收入职责
· Respect the electronic equipment; maximize the service life of the equipment.
合理使用和维护电子教学设备，确保设备的使用寿命达到最大化。
· Develop and maintain hotel’s training facilities which include the training room & library
发展和维护酒店培训设备设施，包括培训教室和图书馆。
Training and Human Resources
培训和人力资源
· Ensure wherever possible that ambassadors are provided with a work place free of discrimination, harassment and victimisation
确保提供给大使们一个没有歧视、骚扰和危险的工作环境。
· Treat complaints of harassment and discrimination promptly and confidentially.
处理骚扰、歧视的投诉并且保密。
· Treat customers and colleagues from all cultural groups with respect and sensitivity.
使用符合集团文化的行为并且尊重及灵活地对待每一位客人和同事。
· Identify and deal with issues which may cause cross cultural conflict or misunderstanding.
识别和处理可能导致跨文化冲突或误解的问题
Guest Service Responsibilities
对客服务的责任
· Assist to provide training to support quality standards to ensure a luxury guest experience
协助提供支持保证服务质量和奢华顾客体验的培训项目。
· Greet and be generous to all guests and colleagues and always willing to offer the assistance
主动热情的回应客人及同事的需求，并提供帮助。
· Coordinate on CONNECT (community service) activities
协助筹备社区服务及福利活动
· Maintain Ambassador relations
维护大使关系
Professional Technical Responsibilities
专业技术责任
· Assists the Learning & Development Manager to develop hotel annual training plans.
协助学习与发展经理制订饭店年度培训计划。
· Prepares report of the training results.
每次培训后，做好培训记录报表。
· Maintains hotel training material.
管理酒店培训资料。
· Develops some generic training manuals and courses
制订基础培训的培训手册和培训课程。
· Keep update hotel training tracking and online courses tracking and report to L&D manager.
持续追踪酒店培训课程及在线课程完成情况，完成追踪报表并向学习与发展经理汇报。
· Ensure that training records of Ambassador at different department is maintained.
确保按部门对大使培训记录的归档。
· Assists the Learning & Development Manager develop training policies and procedures.
协助学习与发展经理制定培训制度和程序。
· Schedules and attends trainers meeting.
· 安排并出席酒店内部培训员会议。
· Conduct orientation program for new Ambassadors.
对新大使进行新大使入职培训。
· Assist in conducting in-house generic training programs (for example, Courtesy, behavior & attitude, Grooming, and Communication Skills) for Ambassador.
协助实施基础培训项目，如：礼貌礼仪，行为和态度，仪容仪表和沟通技巧等。
· Finish grooming, telephone manner, hotel product knowledge, greeting and department training spot check and report to L&D manager to maintain hotel Ambassador meet hotel standard.
完成酒店仪容仪表、电话礼仪、产品知识、问好和部门培训每日检查并完成相应报告给学习与发展经理审核，确保酒店大使在以上几方面符合酒店标准。
· Assist to Buddy Program conducted in hotel and complete the monthly interview and report to L&D manager.
协助新大使师傅项目在酒店的实施，并完成月度面谈及报告，报学习与发展经理审核。
· Manage monitor the usage of the training aids, daily inspection and distribution of training rooms, be sure that they are in good order, with the desired room set-up and training aids as required.
管理培训辅助设备的使用，每日合理分配培训教室的使用，并确保培训教室的整洁，设备安放到位。
· Monitors training for new Ambassadors, keeps records and reports to the Learning & Development Manager weekly.
监督新大使的培训，每周向学习与发展经理汇报培训报告并归档保存记录。
· Monitor present and future training trends, practices and system that are beneficial for hotel Ambassador and recommends to the Learning & Development Manager for implementation.
注意培训发展趋势，向培训部经理建议并作相应的调整，从而提高酒店大使素质。
· Assists Learning & Development Manager to implement and monitor Ambassador relations and motivation through the training program in the hotel.
协助学习与发展经理做好促进大使关系、调动大使积极性的工作。
· Assists the Learning & Development Manager to coordinates and executes Ambassador social, athletic and recreational program and facilities.
协助学习与发展经理组织大使的社会、运动和文体活动。
· Disseminates information regarding hotel training.
传达酒店的培训信息。
· Coordinates on kinds of L&D report
协助完成各种学习与发展报告
· Coordinates functions and activities with other department.
协调与其他部门的工作和活动
