岗位职责
· Analyze training needs of thehotel in general and individual departments, and develop strategies whichaddress needs, presenting in the form of a Training Business Plan for the GeneralManager and Executive Committee for review
· 分析酒店整体的和各部门的培训需求，针对需求制定策略，用培训业务计划书的形式呈交给总经理和行政委员会审阅。
· Familiarize yourself with theIHG HR and Training Standards, localizing where necessary
· 使自己了解洲际酒店集团人力资源和培训的规范，必要之处进行本地化处理。
· Ensure effective trainingprograms are in place for the following:
· 确保在以下方面有效的执行培训计划：
o New Employee Orientation
o 新员工入职
o Train the Trainer
o 培训培训师
o Customer Service Training
o 宾客服务培训
o Technical job specific training(through certification of departmental standards and procedures)
o 技术性职位的专门培训(部门规范程序证书)
o Supervisory Skills Training
o 监督管理技能培训
o Management Development
o 管理层发展
o Fire, Life and Safety Training
o 消防和生命安全培训
o Selling Skills
o 销售技巧
o Employee retraining
o 员工再培训
· Monitor the progress of theTraining Business Plan for each department tot ensure that the trainingobjectives are being achieved
· 监督每个部门培训业务计划的进展，确保实现培训目标。
· Maintains all hotel trainingrecords
· 保存酒店全部的培训记录。
· Establish a training library ofbooks, videos, journals and audio visual materials to assist trainers in theirtraining programs and for staff personal development
· 建立培训图书馆，配备书籍，录像，记录和视听资料来协助培训师的培训计划以及员工的个人发展。
· Design, produce and implementtraining programmes which meet specific departmental needs in conjunction withDepartment Heads, ensuring that training session plans are structured and thattraining is effective
· 与部门领导一起设计、制定和执行能夠符合具体的部门要求的培训计划，确保培训课程方案的制定，以及培训的有效性。
· Attend departmental trainingsession and critique performance
· 参加部门的培训课程，评估表现。
· Use IHG benchmarks to monitorsuccess of training programs and amend your efforts accordingly. Eg: ESPS,GSTS, achievement of budget, etc
· 利用洲际酒店集团的基本测量标准监测培训计划的成果，并进行相应的修改。如CAPS，顾客满意指标(GSI)，预算完成情况等。
· Assist Department Trainers inpreparing and conducting departmental training and assess accordingly
· 协助部门培训师准备和进行部门培训并进行评估。
· Prepare and monitor trainingprograms for:
· 制定和监督为以下人员提供的培训项目：
o Management Trainees
o 管理培训生
o Work Experience
o 实习生
o Hotel School Trainees, etc
o 酒店学校实习生等
· Obtain a network of specialisttraining professionals who can assist with the conduct of training programmesfor advanced or specialist training
· 与能够协助提供高级或专业培训的专业人士取得联系。
· Ensure that Department Headsabide by their responsibilities of employee training against departmental SOPs
· 确保部门领导遵守自己的职责为员工提供有关部门规范程序的培训。
· Produce monthly trainingreports for your Manager and the General Manager including:
· 为上级经理和总经理编制以下月度培训报告：
o Internal Training Programsconducted:
o 完成的内部培训项目：
n Who attended
n 参加人
n Number of people attended
n 参加人数
n Duration of training
n 培训时间
n Who trained
n 培训师
n Cost of delivery (includinglabor costs)
n 培训成本(包括人工成本)
n Anticipated return oninvestment and/or training goal
n 预计的收益和培训目标
o External training programsattended:
o 参加的外部培训项目：
n Who attended
n 参加人
n Number of people attended
n 参加人数
n Duration of training
n 培训时间
n Who trained
n 培训师
n Cost of delivery (includinglabor costs)
n 培训成本(包括人工成本)
n Anticipated return oninvestment and/or training goal
n 预计的收获和培训目标
· Liaise with other IHG TrainingManagers to share experiences and resources
· 与洲际酒店集团的培训经理们保持联系，交流经验，交换资源。
· Liaise with educationalinstitutions conducting hospitality and training courses
· 同从事旅游服务和培训课程的教育机构保持联系。
· Maintain current informationand records of suppliers of training resources and materials
· 更新培训资源和资料供应商的信息和记录。
· Delivers briefings of allinternal programmes to executive management and department heads
· 为行政管理层和部门领导提供所有内部培训计划的介绍。
· Contributes towards regionalactivities as directed by Regional Director of Human Resources / GeneralManager
· 按照地区人力资源总监和总经理的指示为本地区的工作效力。
· Provides input for probationand formal performance appraisal discussions to Line Managers in line withcompany guidelines
· 为按照公司的指导方针进行的正式的员工绩效考核和鉴定提供建议。
· Coaches, counsels anddisciplines staff, providing constructive feedback to enhance performance
· 向员工提供工作指导、咨询，必要时对其进行批评处分，并提供建设性反馈意见以便提高工作绩效
· Regularly communicates withstaff and maintains good relations
· 定期与员工交流思想，保持良好的员工关系。
· Works with Superior in the preparation and management of theDepartment’s budget
· 和上级领导一起编制和管理部门预算
岗位要求
1、大专以上学历，有相同岗位工作经验5年以上。
2、具有良好的沟通能力和协调能力。
3、具有较强的文字综合能力和口头表达能力。
3、能按照酒店经营发展对人才的需要，制订酒店总体培训规划和实施计划。
4、具备教育学、心理学以及酒店管理理论知识。
5、熟悉员工特点和岗位培训工作程序。
