1. Maintain knowledge of all hotel services/features and hours of operation.
熟悉掌握酒店的服务/功能及运作时间。
2. Maintain complete knowledge and comply with all hotel and departmental standards and procedures.
熟悉掌握并遵守所有酒店及部门的标准和程序。
3. Maintain complete knowledge in the use of all office equipment, computer and manual systems.
熟悉掌握并操作所有办公设备，电脑和人事系统。
4. Access all functions of computer according to specifications.
根据规范标准正确访问电脑的所有功能。
5. Set up work station with necessary supplies and resources materials; maintain cleanliness throughout shift.
提供工作区域必要的资源材料，并在整个班次中保持清洁。
6. Complete supplies requisitions and submit to Purchasing; stock office supplies upon receipt.
完成采购申请并下单提交采购部，完成收货并存储。
7. Answer telephones within 3 rings, using correct salutations and telephone etiquette
电话在三声内接听，使用正确的称呼和电话礼仪。
8. Greet all individuals arriving at office courteously and assist with their needs.
礼貌问候向到达办公司的每个人并协助他们的需求。
9. Make telephone calls to specified individuals as requested by the Human Resources Director.
按人力资源总监的要求打电话给相关人员。
10. Maintain accurate trace files and communicate daily traces to Human Resources Director.
保持并提供准确的跟进文件信息及日常工作进展给人力资源总监。
11. Maintain filing procedures.
负责文档整理。
12. Retrieve and distribute departmental mail.
接收并发送部门邮件。
13. Process requests for overnight mail and other delivery/messenger services.
及时处理剩余邮件及其他快递信息服务。
14. Prepare and send faxes as required by the department; receive and distribute faxes to appropriate personnel.
按部门的要求准备并发送传真，接收并发送给相关的人员。
15. Make photocopies and process as specifies.
按程序要求使用复印机。
16. Type correspondence, memos and reports as assigned according to hotel standards.
按照酒店的标准打印信函，备忘录和报告
17. Update employee files according to information listed on respective Status Change Forms.
根据人事变动表的信息及时更新员工档案。
18. Distribute monthly birthday list.
发送每月的员工生日列表。
19. Greet job applicants and provide instructions on completing applications. Inform respective Human Resources Staff of applicants waiting for interviews.
欢迎求职者并提供指导完成职位申请表，告知人力资源部员工正在等候面试的申请人。
20. Route applications to respective department managers; assist in scheduling interview appointments, send regret letters where designated.
安排申请人到相应部门进行下一轮的面试并协助预约面试时间，发送感谢信给被拒绝的应征者。
21. Assist in processing new hires and transfers by explaining instructions on completing all appropriate forms. Complete designated procedures in compliance with hotel standards.
向新入职的员工和内部调转的员工解释相应的程序说明并完成所有需填写的表格，按照酒店的标准完成所有程序。
22. Prepare name tags and lockers for new employees and replacements for current employees.
为新员工准备员工名牌和更衣柜，并为在职员工更换。
23. Process paperwork for terminations as directed by Human Resources Director or Human Resources Manager.
按人力资源总监或人力资源经理的要求准备终止合同的相关材料。
24. Handle guest complaints by following instant pacification procedures, ensuring guest satisfaction.
及时解决客户投诉并确保客户满意。
25. Promote positive relations with guests and employees.
保持并促进与员工和客户的积极良好关系。
26. Maintain a current manual on all departmental forms and form letters with instructions.
维护所有部门的相关表格及信函。
27. Coordinate service repairs for office equipment, ensuring minimal costs.
协助办公室设备维修，确保成本最小化。
28. Prepare work orders for maintenance repairs and distribute to Engineering. Monitor completion of work orders submitted.
准备工程维修单并下单给到工程部，监督所提交维修单的完成。
29. Maintain confidentiality and security of specified hotel information, correspondence, reports and files.
保护酒店所规定的相关信息，信函，报告和档案的机密信和安全性。
30. Document pertinent information in departmental log book.
相关文件信息记录在部门记录薄内。
31. Review status of incomplete work and follow up actions with Human Resources Director before leaving.
审查未完成的工作并在离开前与人力资源总监确认跟进行动。
32. Be responsible for hotel attendance and overtime record
负责酒店的考勤及加班记录登记审查
33. Be responsible to check and input leave application into HR system
检查及输入员工休假记录在人事系统
34. Successful completion of the Training/Certification process.
成功完成相关的培训。
SECONDARY FUNCTIONS: 辅助功能
35. Assist Human Resources staff as assigned.
协助完成人力资源部员工分配的任务。
36. Perform all other duties as assigned.
执行所有分配的其他任务。
