The Employee Dining Chef Supervisor oversees daily operations of the employee dining kitchen, ensuring nutritious, high-quality meals are prepared efficiently for hotel employees. This role shall demonstrate culinary expertise with strong organizational skills to manage food production, cost control, and sanitation while maintaining a positive dining experience for staff members.
员工餐厅厨房主管负责督导员工餐厅厨房的日常运营,确保为酒店员工高效提供营养丰富且高品质的餐食。该岗位需展现卓越的烹饪技能与出色的组织能力,以统筹食品生产、成本控制及卫生管理,同时为员工维持良好的用餐体验。
The Stewarding Supervisor is responsible for overseeing the daily operations of the stewarding department, ensuring all kitchen equipment, utensils, and service ware are cleaned, sanitized, and stored according to hotel standards. This role involves supervising stewarding staff, maintaining hygiene and safety compliance, and supporting the culinary and F&B teams to ensure smooth service operations.
管事部主管全面负责餐具部门的日常运营管理工作,确保所有厨房设备、餐具及服务器具的清洁、消毒和存储符合酒店标准。该岗位主要负责督导餐具房员工团队,严格执行卫生安全规范,并协助餐饮及厨房团队保障运营顺畅。
The Outlet Supervisor is responsible for overseeing daily operations of the hotel's dining outlets, ensuring exceptional guest experiences through high-quality food & beverage service. This role leads service teams to maintain efficient operations while upholding the hotel's service standards and outlet goals.
餐饮主管全面负责酒店餐饮营业点的日常运营管理工作,通过提供卓越的餐饮服务为客人创造难忘的用餐体验。该岗位需带领服务团队保持高效运营,同时严格遵循酒店服务标准并达成营业指标。
核心职责:
全面统筹客房部日常运营,确保清洁标准、服务流程符合诺富特全球品质规范;
优化房务工作效率,管理布草、客用品库存及成本控制;
培训督导团队(楼层主管/服务员),提升服务技能与客户满意度;
协同前厅、工程等部门,保障客房高效周转与异常事件处理;
执行客房质量审核(QA),推动持续改进与可持续发展实践。
任职要求:
大专及以上学历,酒店管理或相关专业;
5年以上国际品牌酒店房务管理经验 ,2年以上同岗位经验;
精通Opera/Opera PMS系统,熟悉房务运营全流程;
卓越的领导力、抗压能力及跨部门协作意识;
英语沟通流利(书面及口语),普通话标准。
Key Responsibilities:
Lead daily housekeeping operations to ensure compliance with Novotel’s global service standards and hygiene protocols.
Optimize resource allocation, manage linen/amenity inventory, and control departmental budgets.
Train, mentor, and evaluate housekeeping supervisors/attendants to enhance service quality and guest satisfaction.
Collaborate with Front Office, Engineering, and other departments for efficient room turnover and incident resolution.
Conduct quality audits (QA) and implement sustainable practices for continuous improvement.
Requirements:
Diploma/Degree in Hospitality Management or related field.
Min. 5 years in international branded hotels’ housekeeping, with 2+ years as Housekeeping Manager.
Proficient in Opera PMS and housekeeping operational procedures.
Strong leadership, problem-solving skills, and ability to thrive under pressure.
Fluent in English (written & spoken), Mandarin proficiency required.