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  • 西安 | 3年以上 | 本科 | 提供食宿
    【岗位职责】 1、负责公司新媒体平台(包括但不限于微信公众号、抖音、小红书、微博等)的日常运营、内容策划及发布,提升品牌曝光度和用户粘性; 2、制定并执行新媒体运营策略,结合行业热点及用户需求,策划创意内容,包括图文、视频、直播等形式; 3、监测和分析新媒体运营数据(如阅读量、互动率、粉丝增长等),定期输出运营报告,优化运营方案; 4、负责线上活动的策划与执行,包括线上促销、品牌推广、用户互动等,提升用户参与度和转化率; 5、与相关部门协作,确保新媒体内容与公司品牌形象、市场策略保持一致; 6、关注行业动态及竞品动向,及时调整运营策略,保持竞争优势。 【岗位要求】 1、本科及以上学历,新闻传播、市场营销、广告学等相关专业优先; 2、3年以上新媒体运营相关工作经验,熟悉酒店、旅游行业者优先; 3、具备扎实的内容创作能力,能独立完成文案撰写、视频脚本策划及基础剪辑; 4、熟悉各新媒体平台运营规则及推广技巧,具备数据分析能力,能通过数据优化运营策略; 5、具备良好的审美能力和创意策划能力,对热点敏感,能快速捕捉并转化为有效内容; 6、责任心强,具备较强的沟通协调能力和团队合作精神。
  • 吉林 | 经验不限 | 学历不限 | 提供食宿
    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 领导好
    • 员工生日礼物
    • 人性化管理
    • 包吃包住
    • 每周双休
    国际高端酒店/5星级 | 100-499人
    • 投递简历
    · Monitors competitors’ activities and assists in marketing intelligence. 监督竞争对手的活动并协助监察市场动态。 · Sells to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business. 根据在销售策略中既定目标,向新的、现有的、潜在客户进行销售,并与其谈判商定最适合的价格以争取最大的利润。 · Services existing business through management of account bases. 过客户管理,向现有的客户提供服务。 · Sell all facets of the hotel. 销售酒店的所有设施。 · Manage the corporate head office and the preferred hotel history for that company. 管理公司总部档案和了解公司优先使用的酒店记录。 · Develop and maintain a regular pattern of sales calls, meeting with principals of target market. 设立和保持定期的销售拜访模式,与目标市场的主要人物会面。 · Provides direction on, and conducts market research and analysis. 指导和进行市场调研和分析。 · Develops and maintains contact with business generators, meeting and convention planners, visitors/convention bureau, travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to Hotel business. 根据酒店的营业需要,与业务联系人、会务策划者、游客和会展局、旅行社、旅游运营商、航空公司、公司客户、政府部门和其它客人发展并保持联系。 · Builds profile within local market place through attendance at various events and local market place. 通过参与当地市场的各种活动在当地市场上树立良好形象。 · Conduct client interviews. 对客户进行拜访。 · Entertain clients. 招待客户。 · Plan and conduct familiarization tours and site inspections. 策划并实施使客人熟悉环境的现场考察活动。 · Travel when required to promote the hotel and develop potential business. 需要时出差对酒店进行推销,发展潜在的业务机会。 · Maintain regular contact with the Accor hotels in your region and the regional reservation office. 与所在区域内的雅高酒店集团成员和区域预订办公室保持定期联系。 · Monitors existing business and inputs into sales strategy meetings to maximize business. 监测现有业务,并在销售策略会上提出建议以扩大业务。 · Grows existing business and establishes and pursues leads which will develop business. 发展现有业务,并建立和寻找发展业务的机会。 · Interfaces with operations on a timely basis. 及时与运营部门进行沟通。 · Initiates and prepares tenders for business. 启动和筹备业务招标工作。 · Assesses sales and marketing data. 评估市场销售数据。 · Assists with the preparation of new products and services. 协助新产品和服务的准备工作。 · Assists in the evaluation of sales and marketing activities. 协助评估市场销售活动。 · Analyses sales mix and likely impact on hotel goals. 分析销售综合计划和可能对酒店目标产生的影响。 · Implement direction from Director of Sales & Marketing and Regional Managers. 按市场销售总监与地区经理们的指示执行相关工作。 · Liaison with advertising agency. 与广告机构保持联系。 · Stock control of collateral. 宣传品的库存控制。 · Collateral input. 设计宣传品内容。 · Execute advertising/creative briefs in a timely manner. 及时进行广告设计的说明工作。 · Works with superior on manpower planning and management needs. 和上级领导一起进行人力规划和管理需求 · Works with superior in the preparation and management of the Department’s budget. 和上级领导一起进行编制和管理部门预算。 · Ensure that account information confidentiality. 确保客户资料高度机密性。 · Complete all kinds of activity sales target. 完成各项即时性销售任务。 · Perform other related duties & special projects as assigned by the supervisor 随时执行上级分配的其他相关任务或特殊项目 Main Complexity/Critical Issues In The Job主要复杂/关键工作事项 · Plans and manages sales calls according to Account Management procedures adhering with Accorhotel standards on an annual, monthly, weekly and daily basis. 以雅高酒店的标准通过客户管理程序规划和管理年度、月度、每周和每日销售拜访 · Handles all enquiries and leads from potential clients which involves meeting, site inspection, entertainment, negotiation and contract writing, attending promotional functions organized by the hotel. 处理所有潜在客户的咨询,包括会议、实地考察、娱乐项目、谈判和撰写合同,并参加推广活动和酒店组织的活动。 · Participates in sales activities by identifying potential customers whether from existing or new accounts, selling through tele-sales or sales calls and participating in hotel sales blitz to develop new business and follows up. 参加由现有的或新的潜在客户的销售活动,通过电话拜访和参加酒店的商业活动并跟进。 · Maintains good relations and solicits daily room night production of individual and groups business from the existing and new accounts in order to meet sales targets. 与现有的客户保持良好的关系并征求所有现有的个人、团队,会议每天晚上需要的房间数,以达到酒店的销售目标。 · Organizes VIP's arrivals, welcomes and provides them with assistance during their stay according to the Accorhotel Hotel standards and in order to meet guest satisfaction. 根据雅高酒店集团的标准,组织重要客户的到访,欢送和提供给予他们入住期间的任何帮助,以达到客户的满意。 · Plans, coordinates and supervises with the help of various departments that clients' specific requirements are adhered to ensure their satisfaction. 在各部门的协助下计划,协调与监督以确保客户的特殊要求得到帮助,确保客户的满意。 · Keeps two-way communications between clients and hotel, ensuring clients are kept updated with latest development in hotel, and senior management are kept updated on changes in companies, market events, market trends, customer feedback on hotel and competitor activities. 保持与客户之前的双向沟通,确保客户及时了解酒店的最新发展情况,并及时了解公司变化、市场事件、市场趋势、客户对于酒店及竞争对手活动的反馈。 · Maintains updated records and call results, potentials, productivity, competitive information, rate history, etc. in Fidelio. 保持随时更新记录和电话结果,潜在客户、生产率、竞争者资料和房价历史等。 · Produces daily & weekly productivity reports stating leads, tentative and confirmed bookings and lost business, and corrective actions taken. 制作每天和每周销售报告,并初步确认预订及生意损失,并采取纠正措施。 · Reporting sales activity and result in daily or weekly sales meeting. 参加每日或每周销售例会并汇报销售成果及提出建议 · Accomplishes a set of administrative duties such as attending meeting, handling correspondence related to designated accounts, writing monthly sales activities report, and other duties related to the job function.   完成整套的行政职责例如,会议,处理相关的指定账户,每月的销售活动报告,和其他相关职能的其他职责。
  • 吉林 | 3年以上 | 大专 | 提供食宿
    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 领导好
    • 员工生日礼物
    • 人性化管理
    • 包吃包住
    • 每周双休
    国际高端酒店/5星级 | 100-499人
    • 投递简历
    Administration 行政 · Report the regular work to DOE and Assistant Director of Engineering 向工程总监和工程副总监汇报工作 Learning & Development and Talent & Culture  学习与发展和人才与文化 · To provide supervision and guidance and on the job training to associates and to follow up on work progress to ensure that it is properly carried out and completed on time schedule with acceptable quality. Constantly review & inspect completed works (preventive and work request) for any deficiencies that need to be follow up for accuracy and completeness. 管理和指导在岗培训,检查工作程序以便保证工作按时和保质保量的完成。经常回顾和检查已经完成的工作(预防性维护和维修)及时发现不足,以便跟进落实和完成。 · Ensure wherever possible that talents are provided with a work place free of discrimination, harassment and victimization. 确保人才不会受到与工作场所相关的歧视,骚扰和侵害。 · Treat complaints of harassment and discrimination promptly and confidentially. 及时和保密地处理骚扰和歧视等问题。 · Treat customers and colleagues from all cultural groups with respect and sensitivity. 谨慎和尊重地对待不同文化群体的客户和同事。 · Identify and deal with issues which may cause cross cultural conflict or misunderstanding. 识别和谨慎处理那些可能会引起交叉文化引发的冲突或误解。 Guest Service Responsibilities 对客服务的责任 · Interacts in a positive way with other departments to ensure a perfect guest experience. 与其它部门进行有效地互相配合以确保客人的绝佳体验。 · Supports operations and assists in achieving team member and guest satisfaction goals. 支持运作和帮助团队成员实现客人满意度的目标。 Health and Safety 健康和安全 · Ensure that all potential and real Hazards are reported immediately and rectified. 确保所有潜在的和实际的危险是被立即报告和纠正的。 · Be fully conversant with all departmental Fire, Emergency and Bomb procedures. 充分熟悉各个部门的消防及紧急预案程序。 · Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and talents. 为了客人们和人才们的安全和消防安全,必须确保所有的紧急程序都被预演、落实和实施。 · Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc. 在公平的酒店规则和严格遵守的法律法规下,确保在酒店内所有人的人身和财产安全。 · Ensure all talents within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others 确保所有人才都在部门内以安全的方式操作,避免不安全的或者不适合的冒险的行为造成自己或者其他工作人员的损伤或不便。 · Use safe manual handling techniques and practice safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution. 遵循雅高酒店集团健康、安全和环境政策,来养成使用安全操作手册和实践安全工作的习惯。减少对环境的影响和防止污染。 Confidentiality 保密 · Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy. 确保所有的知识产权和信息的保密性和安全性,包括资料的存放和电子数据的存储。要遵守雅高酒店集团互联网和电子邮件的政策。 · Ensure Hotel, Customer and Talent information or transactions are kept confidential during or after employment with the company. 无论何时,都要确保酒店,客户和人才的信息或处理的保密性。 To Be Fully Conversant With 需要遵守的 · Hotel fire procedures 酒店消防规则 · Hotel security procedures 酒店保安规则 · Hotel Health and Safety policy and procedures 酒店健康与安全政策和规则 · Hotel Facilities and attractions 酒店设备设施和功能介绍 · Hotel standards of operation and departmental procedures 酒店运营部门程序标准 · Methods of accepted payment of the company 公司的财务政策 · Short and long term company marketing promotions 短期和长期的公司市场推广项目 Other Responsibilities 其它职责 · Add additional Responsibilities per the job title if required. 如有要求,根据职位增加其它的职责。 · Refer to operations manual (SOPs) for details if required.  如有要求,参考运作手册(SOPs)。 · All talents are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances. 所有人才在工作中都被要求遵守直接主管所发出的一切合理要求,并且遵循、完成工作。 · All talents may be assigned to other duties in the hotel as and when required by business levels. 当涉及到商业层面时人才须签署酒店内相关其他责任。 Main Complexity/Critical Issues In The Job主要复杂/关键工作事项 · Preventive maintenance program    预防维护 · Fire & Safety program     防火安全 · Energy conservation program   节约能源计划 · Safety tag program 安装危险警示 · Training program for associates directly under his supervision    对下属人才进行培训 · Parts and materials control   零件和材料控制
  • 吉林 | 3年以上 | 大专
    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 领导好
    • 员工生日礼物
    • 人性化管理
    • 包吃包住
    • 每周双休
    国际高端酒店/5星级 | 100-499人
    • 投递简历
    Maintain and Manage the Daily Lobby Operations 维护和管理大堂日常运营 · Conducts daily walk-through to ensure LQA standards are implemented and delivered to every guest. 进行每日巡视以确保LQA在对客服务中被遵守和执行。 · Attends to referred and handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to next level supervisor for necessary action and assure follow up with guests. 主动关注并礼貌高效的处理客人的要求及投诉,需要时要向上一级主管汇报,并且确保及时跟进。 · Ensure loyalty/VIP procedures are being met or exceeded on a daily basis for all loyalty /VIP guests. 确保对所有忠实会员和贵宾都执行其相关接待程序和标准。 · Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination. 明晰酒店产品知识,确保贵宾及活动信息的时效性和准确性。 · Presence in the lobby area all the time, support Front Desk or Concierge operation initiatively, and ensure both colleagues and facilities/equipment are in good condition. 工作期间保持在大堂区域巡视,主动协助前台和礼宾部的日常运营,并确保所有同事和运营设备的工作状态良好。 · Ensure cleanliness, atmosphere and appearance of lobby and related areas. 确保大堂及相关区域的清洁、氛围和外观符合品牌标准。 · Check potential room revenue for any discrepancies and do necessary corrections. 检查有可能产生的任何房费差异,并跟进解决。 · To take a full and accurate handover from the previous shift ensuring that all necessary follow-up is recorded and auctioned. 与上一个班次进行完整而准确的交接,以确保所有待跟进事项都被记录和解决。 · To ensure that an accurate Service Center and Department guest logbook, providing a written log of the day’s guest related issues, is maintained to report to General Manager and Executive Team. 确保总机和部门日志的准确性,将当日发生的与客人相关的时间整理并记录,并将值班经理日志每日发送给总经理和行政团队。 · Adheres to promote the health & safety policies to ensure a safe work environment.  Knowledgeable for all safety & emergency procedures, and act as key contact personnel of Emergency Response Team during certain situation. 坚持并推行健康与安全政策,以确保安全的工作环境;熟悉掌握安全及紧急程序, 并在危机情况作为危机处置小组的主要联络人参与危机处理。 · Verifies that all information requested by the local police authorities are adhered to and prepared accurately. 确保由当地执法部门所要求的全部事项都被严格遵守并实行。 · Maintains all information security standards compliance of Front Office at 100%. 确保所有信息安全标准被百分之百的执行。 · Maintains ‘Safe Food & Hygiene Standards’ are implemented within Front Office at 100%. 确保《食品安全与卫生标准》被百分之百的执行。 · The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要,该部门有权更改或补充该职位描述。 · Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。 Provide Guests’ Experiences that Exceed Guests’ Expectations 为客人带来超越期待的入住体验 · Seeks feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of talent empowerment. 寻求客人满意度反馈,并根据我们的使命宣言和人才赋权的理念来解决问题。 · Coordinate the Arrival, Stay and Departure experience for all loyalty/VIP guests to ensure a seamless experience. 为所有忠诚会员和贵宾提供完美无瑕的到店、居住和离店体验。 · Involvement in the arrival, rooming, and departure of key/VIP guests. 亲自负责贵宾的入住、房间介绍以及离店。 · Be recognize with frequent guest and provide individually welcoming. 认知常住客人并提供个性化的欢迎。 · Anticipate guests’ needs, collects guests preferences, and ensure the needs and preferences will be met during current stay and future stays. 预知客人需求,收集客人喜好,并确保这些需求和喜好在客人入住期间会被一直满足。 · Full utilization of all kinds of systems to embrace guest experience. 充分利用各类酒店管理系统和软件以提高宾客体验。 · Accuracy in link of reservations requirement to room allocation/guest needs. 根据预订信息准确地为客人安排房间及满足合理需求。 · Liaison between Front Office departments and rest of hotel effective for guest experience. 在前厅部与酒店其他部门之间有效的沟通来提高宾客体验。 · Focuses on the stay experience for LCAH members. 致力于提升雅高乐雅会会员的入住体验。 Supervision of Departmental Daily Operation 监督部门日常运营 · Conducts daily pre-shift briefings to talents on room occupancy, arrival and departures, functions/ event and special attention that is needed. 组织每天所在班次的例会,宣布每天的住房率、到店客人、离店客人、发生的各种事件或活动以及需要特别注意的事件。 · Responsible for guide the Front Desk team to complete daily up-selling and LCAH member enrollment target. 负责指导前台团队完成前台房间销售升级和雅高乐雅会会员招募计划的每日目标。 · Ensures that all Front office Policies and Procedures are adhered follow up by every section. 确保前厅部各分部门都严格执行各项政策与程序。 · Accomplish a set of administrative duties such as attending meeting, writing reports and other specific duties related to the job function. 完成出席会议、撰写报告以及与工作职能有关的其他职责的一整套行政职责。 · Ensure all accounting procedures are adhered to throughout the department. 确保所有财务制度在部门内被严格执行。 · Ensures clear communication within departments. 确保部门内的沟通顺畅。 · Carry out disciplinary actions in line with hotel procedures. 按照酒店规章制度对不合适的行为采取相应措施。 Involvement in Wider Job Function Actions/Relationships 进一步拓展工作职能 · Coordinates management of the Front Desk, Executive Floor, Concierge and Service Center to ensure a smooth operation and the highest level of guest satisfaction. 协调前台、行政楼层、礼宾部和总机等部门的工作,以确保运营顺畅及客人满意度。 · Communicates through pre-shift, logs, emails and departmental operational meetings all pertinent information for the respective shift and areas of operation. 通过交班会、日志、电子邮件和部门运营会议等形式,为各个班次和运营提供相关信息。 · Understands SOP and PNP of other operation departments to oversee the hotel operation during absence of hotel management team. 理解并掌握其他运营部门的操作程序与规章制度以便在酒店管理层不在的情况下监督其他部门的运营。 · Develop own knowledge and skills as a contributing member of the Front Office management team. 发展个人的知识与技能成为前厅部管理团队的一员。 Main Complexity/Critical Issues In The Job主要复杂/关键工作事项 · Well patrol lobby, monitor all service in lobby within standard and polite way. 良好管理大堂区域,确保所有服务按照服务标准并礼貌有序。 · Master all emergency procedures and well handle crisis management. 掌握各种应急程序,有效进行各种危机处理。 · Management of the guest service experience / personalization. 确保个性化服务以提升客人体验。 · Professioal to handle guest complaints and record. 专业的处理宾客投诉并记录汇报。 · Maintain the close relationship with guest and ensure the guest is satisfy consistently. 维护与客人之间亲近的关系,确保客人始终如一的满意。 · Ensures high standards of personal presentation & grooming. 确保始终都有高标准的个人形象和仪容仪表。 · Ensure wherever possible that colleagues are provided with a work place free of discrimination, harassment and victimization. 确保提供给同事们一个没有歧视、骚扰和危险的工作环境。
  • 吉林 | 2年以上 | 大专 | 提供食宿
    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 领导好
    • 员工生日礼物
    • 人性化管理
    • 包吃包住
    • 每周双休
    国际高端酒店/5星级 | 100-499人
    • 投递简历
    Responsibility and Means 职责和方法 · Keep record of accounts receivable, issue invoice and statement promptly.  Chase payment whenever not received on time. 登记应收账,及时发账单及对账单。跟进到期没收到的账款。 · Process and follow-up with late charge and pending accounts. 跟进办理迟账和呆账。 · Work closely with Front Office talents to ensure that Front Desk cashiering function is in order. 与前台人才保持联系,确保前台的收账运作正常。 · Ensure credit policies and procedures are adhered to within departments concerned. 确保所有部门根据酒店制度进行挂账。 · Verify manual cheque payable to Travel Agent on rooms’ commission report. 检查付给旅行社的支票,并填写客房佣金报告。 · Reply to all the customers’ inquiries relating to the payment terms and request for special billing. 回答客人的有关挂账问题,以及处理客人要求有特别账单的问题。 · Ensure all accounts have been settled upon checkout at the Front Desk. 确保所有的收账在客人离店前结清。 · Review daily Accounts City Ledger. 每天检查所有的应收账。 · Prepare special billing for big group. 为大集团公司客户准备特别账单。 · Responsible for timely and accurate billing of all group master accounts. 按时准备所有团队客户账单。 · Maintain accurate and current files for all master and direct bill accounts. 为客户提供准确而及时的资料。 · Review and send out all relevant delinquency statements and dunning notices. 检查并发送坏账报表及催款单。 · Responsible for posting daily City Ledger payments, and balancing of the daily audits.  Process all advance deposit refunds and credit card refunds. 日常挂账输入,日常审计,处理预付订金及信用卡返点等业务。 · Assist in the training and mentoring of new talents. Strives to develop new procedures that reduce workload and stress. 参与培训新人才,以缓轻工作的压力。 · Responsible for check and POS all the data of credit card to financial system and pursue the corresponding fund to bank within a week. 负责在财务系统中输入信用卡数据并核对并负责在一周内向银行追相应款项。 · Follow all hotel policy and procedure pertaining to the Accounts Receivable and Credit Policy. 根据酒店有关规章和财务制度进行账务处理。 · Promote and encourage the use of Quality process to resolve issues which may arise. 推广和鼓励有质量的方法解决问题。 · Perform common duties as may be assigned by management. 履行由管理层指定的应尽职责。 · Perform other related duties & special projects as assigned by the supervisor 随时执行上级分配的其他相关任务或特殊项目
  • 吉林 | 经验不限 | 学历不限
    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 领导好
    • 员工生日礼物
    • 人性化管理
    • 包吃包住
    • 每周双休
    国际高端酒店/5星级 | 100-499人
    • 投递简历
    esponsibility and Means 职责和方法 · Input all invoices data into system. 输入所有的付款数据。 · Verify the food and beverage goods received note (GRN’s) from receiving department against purchasing requisitions and contract terms. 核对收货单是否与采购申请单,合同一致。 · Check that food and beverage GRN’s unit prices is updated based on the market quotations. 基于市场报价的变化,检查食品酒水的单价是否更新。 · Process urgent manual checks as directed by Director of Finance. 准备由总监批准的紧急付款。 · Organize all foreign drafts and telegraphic transfers where required. 准备并完成所有的外汇及电汇业务。 · Process talent expense claims for payment within 5 business days of receipt of claim 在人才递交费用报销单后的5个工作日走完审批流程。 · Assist Accountant with performing month end accruals for any unprocessed invoices at month end. 每月底协助提供未支付的费用给会计人员预提。 · Complete all supplier credit applications into the System. 完整地将所有供应商的货款录入系统。 · To maintain the filing system for creditors’ and ensure that on-hand outstanding invoices match with A/P ageing report as per the system. 确保未被支付的发票与系统账龄中的金额一致。 · Check all expenses reports and cheque requisition to ensure that supporting documents are attached and proper approval has been obtained. 检查所有费用支出报表和支票申请单以保证所有凭证齐全及有批准。 · Attached all supporting documents with check before submitting for authorization. 在支票送签之前,准备好支票并附上凭证。 · To perform monthly reconciliations between AP sub ledger accounts and supplier statements.. 完成供应商对账调节表。 · Make sure all checks are properly authorized before sending to vendors. 在发出支票之前确保所有支票已被批准。 · Ensure all payments are supported by adequate documentation. 确信所有付款有足够的凭证。 · Familiarize with Hotel Payable program. 非常熟悉应付账款业务。 · Prepare payable balance statistics and report monthly.   每月准备应付账款余额统计及相关报表。 · Responsible for auditing and processing all invoices.  Ensure all invoices are attached to an approved and authorized purchase order.  Audit all extensions, approval signature and any prior payment that has been made. 负责所有发票的审核验证和处理,同时附上有关凭证和请购单,审核有关费用及签字是否正确。 · Stamping all documents “paid” once the payment approval process is completed, to prevent the risk of double payment in the future. 为防止重复付款,所有完成付款流程的文件和发票都要加盖“已付”章。 · To perform all Accounts Payable sub-ledger postings and to verify that Accounts Payable subledger and General Ledger balances agree. Distribute the A/P aging analysis report to general ledger supervisor at the end of month. 执行所有应付账款分类账的录入,确保所有的付款都已被录入系统,并与总账金额一致。每月月底上交应付账款分析表给总账。 · Ensure all Pos data has been backup. 确保所有数据都有备份。 · Responsible for balance monthly store in goods total amount with cost control supervisor. 每月负责与成本控制主管核对所有进货数量。 · Responsible for all payment document bind properly. 负责安排所有付款凭证的装订工作。 · Responsible for the advance payment be followed and contact with purchasing department and receiving department for goods be delivered the hotel on time according to contract terms. Ensure receiving recorder and invoice must be recorded and received correctly. 对预付货款进行跟办,与采购部和收货部联系确保预付货款的货品按合同及时送达酒店并开出收货记录及收取发票。 · Responsible to hand in monthly Bank Balance reconciliation report. 每月负责填写银行存款余额调节表。 · Perform all daily Accounts Payable functions and month end closing. 执行应付所有的日常工作及月结工作。 · Communicate with vendors and respond to all inquiries and statements in timely manner. 与供应商联系并解决相关问题。 · To properly monitor the issuance of cheques and the safeguard of any unused cheques. Maintain a void check log.  Void check log to be signed off by Director of Finance each month. 登记所有使用的支票,确保空白支票的存放安全。填写报废支票记录并上交财务总监签字。 · Follow all hotel policy and procedure pertaining to the Accounts Payable and payment procedures. 根据政策与程序及相关的应付账规定处理工作。 · Promote and encourage the use of Quality process to resolve issues which may arise. 推广鼓励用有质量的方法解决问题。 · Perform common duties as may be assigned by management. 履行由管理层指定的应尽职责。 Talent & Culture Responsibilities 人才与文化责任 · Ensure wherever possible that talents are provided with a work place free of discrimination, harassment and victimisation 确保提供给人才们一个没有歧视、骚扰和危险的工作环境。 · Treat complaints of harassment and discrimination promptly and confidentially. 处理骚扰、歧视的投诉并且保密。 · Treat customers and colleagues from all cultural groups with respect and sensitivity. 使用符合集团文化的行为并且尊重及灵活地对待每一位客人和同事。 · Identify and deal with issues which may cause cross cultural conflict or misunderstanding. 识别和处理可能导致跨文化冲突或误解的问题。 Miscellaneous 其他 · Perform other related duties & special projects as assigned by the supervisor 随时执行上级分配的其他相关任务或特殊项目。
  • 吉林 | 经验不限 | 学历不限 | 提供食宿
    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 领导好
    • 员工生日礼物
    • 人性化管理
    • 包吃包住
    • 每周双休
    国际高端酒店/5星级 | 100-499人
    • 投递简历
    · Talent’s checking in and checking out. 办好人才入职及离职手续。 · Set up and update personnel files。 建立与更新人事档案 · Makes a record of talents who need timekeeping assistance and advice. 记录人才上下班打卡记录并给予建议。 · Check according to hotel policy. 核对请假是否符合酒店制度。 · Assist in the routine function of Personnel Administration as well as talent welfare & benefit and all talent activities. 协助日常人事管理工作,以及参与办理人才福利、组织人才活动。 · Prepare the selection of Talent of the month and of the year. 月度及年度优秀大使的选举准备 · Assist in the communication flow to all hotel talent through notice board, newsletter. Bulletin and directs communication with talent regarding Personnel Policies and Hotel rules and regulations. 通过人才布告栏、信函或直接联系等方式,向人才宣传好人事制度和酒店规章。 · Assist Talent & Culture Manager management talent canteen and get satisfied survey. 协助人才与文化经理管理人才餐厅并调查满意度。 · Make department attendance record. 制作部门考勤。 · In charge of T&C fixed assets. 人才与文化部固定资产盘点 · Draft part of T&C documents. 起草部分人才与文化部文件。 · Review personnel policies, procedures and practice.  Recommend changes, modification or up-dated information to the Director of Talent & Culture 研究有关人事方面的政策规定以及相关操作程序与惯例。如有改动、变更或最新规定,及时向人才与文化总监汇报。 · Coordinate functions and activities with other departments. 协调与其它部门的工作和活动。 · Ensure that all potential and real Hazards are reported immediately and rectified. 确保所有潜在和实际危害立即报告并纠正。 · Be fully conversant with all departmental Fire, Emergency procedures. 充分熟悉部门消防及紧急预案程序。 · Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and talents. 确保对所有紧急程序进行演练,保证客人及人才安全。 · Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc. 严格遵守法律法规酒店政策的前提下,保证酒店人员和财产的安全。 · Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to AccorHotels Internet and Email policy. 确保所有的知识产权和信息的保密性和安全性,包括资料的存放和电子数据的存储。要遵守雅高酒店集团互联网和电子邮件的政策。 · Ensure Hotel, Customer and Talent information or transactions are kept confidential during or after employment with the company. 无论何时,都要确保酒店,客户和人才的信息或处理的保密性。 · Provide courses for Orientation, and Group trainings. 提供入职培训,集团认证培训 · Prepare report of training results. 每次培训后,做好培训记录报表。 · Collates and compiles hotel training materials. 校对并整理培训资料。 · Recommend hotel training courses for talent to the Department Manager. 向各部门经理推荐部门培训课程。 · Develop training manuals and courses. 制订常规培训手册和培训课程。 · Maintain training records of talent at different levels. 按级别对人才培训记录归档。 · Develop special training program as requested by Departments. 按照各部门经理的要求制订相应的专门培训计划。 · Making training agreement. 制定培训协议。 · Supervise and urge relevant departments to complete the keys to success training to new talents. 督促相关部门完成新人才成功的关键项。 · Provide administrative support: 协助参与日常管理: - Maintaining an efficient filing system. 有效管理档案。 - Performs administration duties in the office. 做好办公室的管理工作。 - Assist the Learning & Development Manager in handling correspondence and administration work. 帮助学习与发展经理处理信函和日常行政工作。 - Make English test report. 制作英语成绩报告。 · Coach hotel talent as need as in basic skill development, career planning and training. 在岗位选择方面为酒店人才做基本指导工作。 · Motivate trainees. 调动培训员与人才的积极性。 · Disseminate information regarding training activities, special skill improvement programs. 对人才就组织人才活动,酒店人事政策和程序作及时准确地宣传。 · Performs other related duties and special projects as assigned by superiors.  完成其它上级领导布置的工作。
  • 吉林 | 3年以上 | 本科
    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 领导好
    • 员工生日礼物
    • 人性化管理
    • 包吃包住
    • 每周双休
    国际高端酒店/5星级 | 100-499人
    • 投递简历
    Administration and Legal Responsibilities 行政与法律责任 · Report the task to DOSM, service for his work arrangement, and try ones best to set the hotel good image. 向市场销售总监报告工作,服务其工作安排,尽自己所能建立酒店的良好形象。 · Assisting DOSM working, supervise the MARCOM Dept. talent work, and ensure the tasks finish smoothly.    协助市场销售总监工作,监督市场传媒部的人才工作,并保证该部门工作顺利完成。 Learning & Development and Talent & Culture 学习与发展和人才与文化责任 · Ensure wherever possible that talents are provided with a work place free of discrimination, Harassment and victimization. 确保无论何时都应提供给人才们一个没有歧视、骚扰和迫害的工作环境。 · Treat complaints of harassment and discrimination promptly and confidentially. 快速和保密地处理有关骚扰和歧视的投诉。 · Treat customers and colleagues from all cultural groups with respect and sensitivity. 对待来自不同文化背景的客人和同事都应给予尊重和体贴 · Identify and deal with issues which may cause cross cultural conflict or misunderstanding. 辨认并处理可能由不同文化引起的矛盾和误解事件。 Commercial Responsibilities 商业职责: · After negotiate with the hotel management, on behalf of hotel respond to the question of news and intermediary. 在酒店管理当局商议后,代表酒店回应新闻、媒体的咨询。 · Evaluating the value of local group and charity campaign, suggest the hotel to participate. 评估地方团体、慈善活动的价值,建议酒店参与。 · On behalf of hotel to attend some celebration campaign. 代表酒店出席某些庆典活动。 · Do social appointment to honored guests, journalist, intermediary, hotel talent and PR talent.          应酬贵宾、记者、传媒、酒店业人员和公关人员, General Duties 日常职责 · Management  管理: - To compile and to revise the public activity and target plan per year according to the sales and market plan of hotel. 按照酒店销售和市场计划编订每年公关活动、目标方案。 - Managing the mails list of PR Dept. 管理公关部的邮件单。 - Submit the public resource report per month. 每月提交公关报告。 · Public data公共资料: - Developing and safekeeping the newest sales printed matters of hotel. 发展和保管最新的酒店销售印刷品。 - Distributing the newest hotel information to local, region and international intermediary. 给地方、地区和国际传媒发放新的酒店信息。 - Mail the newsletter and promotion advertising printed matters of hotel. 邮寄酒店的新闻信件和推销宣传印刷品。 - Controlling the quantity of promotion gift of hotel. 控制酒店推广赠品的数量。 - Collecting the information of local and region intermediary, take passage about the importance news and information of newspaper, and submit to each department manager. 向本地、地区传媒收集信息,摘录重要新闻及摘录报纸的重要信息,交送各部门主管。 - Deal with each important festival days and information collecting. 处理各重要节日文稿及信息收集。 - Supervise and contact to the photography and public resource work of hotel.                       监督和联络酒店的摄影和公关工作。 · Contact to the news and intermediary  与新闻、媒体的联系: - Set up and keep the close relationship with the local, region and international news and intermediary. 与本地、地区、国际新闻、媒体建立关系并保持紧密联系。 - Keep contact with the MARCOM Manager of region office and other brother hotel.                        与地区办公室、其它兄弟酒店市场传讯经理保持联系。 · Contact with customer  与客人接触: - Write the welcome letter for honored guests. Provide the photos for news transmit by radio telegraphy through the honored guests agreed.                                                         写贵宾欢迎信,经贵宾同意后为新闻发报社提供照片。 - Provide the whole public service if the customer and news report need.                                   如酒店住客或新闻发报会要求,提供全面的公关服务。 - Attend the valuable celebration campaign.                                                  出席有价值的庆典活动。 - Preparing the letters, memo and notice of hotel campaign and special matters.                      准备关于酒店活动和特别事件的信件、备忘录和通知。 · Advertising data  宣传资料: - Check all of important data, and ensure it according to the requirements of hotel management organization operation brochures, safekeeping the data and printed records.                                     检查所有重要资料,确保符合酒店管理集团营运手册的要求,保管资料的印刷记录。 - Assist to the edit the news letters of S&M Dept.                                             协助编辑市场销售部的新闻信件。 - Write, edit and check the promotion advertising information of hotel.                            撰写、编辑和检查酒店推广宣传资料。 - Supervise and assist the photography service, and completing the photography work.                监督协助摄影服务,并完成摄影工作。 · Advertisement  广告: - Implement all of advertising plan which examined and approved by managing authorities, and discuss with DOSM.                                                                           实施所有由管理当局审批的广告宣传计划,并与市场销售总监讨论。 - Safekeeping the base map of advertisement printed data.                                       保管广告印刷资料的底图。 - Suggest that the advertising data and image design and expanding of hotel to managing authorities.     向管理当局建议广告宣传资料和酒店形象设计和推广。 - Draw up, advice, edit and check all of advertisement of local.                                   起草、提议、编辑、检查所有本地广告资料。 · Administering the other tasks which allotted by DOSM.                                       执行由市场销售总监安排的其它工作。 Health and Safety   健康和安全 · Ensure that all potential and real Hazards are reported immediately and rectified. 确保所有的潜在的和事实的安全隐患要及时汇报和更正。 · Be fully conversant with all departmental Fire, Emergency and Bomb procedures. 熟悉所有部门的消防、紧急事件处理和炸弹处理程序。 · Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and talents. 确保所有的紧急方案都经过彩排,实施和加强以保护客人和人才的安全。 · Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc. 通过严格遵守现行的法律、法规等来较好的执行酒店的规章制度,以确保酒店内部所有的人员和物品的安全。 · Ensure all talent within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others. 确保所有部门内部的人才都在安全的情形下工作,不可能在受伤害或危险的环境下工作。 · Use safe manual handling techniques and practise safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimise our impact on the environment and prevent pollution. 使用安全手册技术并实践雅高集团健康、安全环境政策下的安全工作习惯,保持将我们对环境和污染的防护减到最小的工作程序。 Confidentiality  保密 · Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to AccorHotels Internet and Email policy 确保保密性和所有有关酒店的数据无论软件和硬件的安全。坚持雅高酒店集团的网络和邮件政策。 · Ensure Hotel, Customer and Talent information or transactions are kept confidential during or after employment with the company.   确保在人才在职或离职后对酒店、客人和人才信息或者其它的相关信息的保密性。 Other Responsibilities 其他职责 · All talents are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances. 所有人才需要遵循来自上级主管的每一个合理的要求,这些要求也许需要一些时间在正常的工作环境下执行和完成。 · All talents may be assigned to other duties in the hotel as and when required by business levels. 所有的人才也许要执行酒店管理层根据工作需要分配的工作和其它职责。
  • 吉林 | 2年以上 | 大专 | 提供食宿
    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 领导好
    • 员工生日礼物
    • 人性化管理
    • 包吃包住
    • 每周双休
    国际高端酒店/5星级 | 100-499人
    • 投递简历
    · The artist performs his/her duties within the framework defined by the AccorHotels and hotels norms and internal regulations. 按照雅高酒店集团和酒店的标准以及酒店内部规章制度来执行工作任务。 · Create eye-catching image for the hotel. 为酒店创造引人注目的平面形象。 · Update all internal and external signage regularly. 定期更换酒店内和户外标识。 · Design all F&B related promotional flyers and collaterals. 设计所有餐饮促销宣传单和平面宣传品。 · Work out all Rooms and Sales related collaterals design. 负责所有与房间和销售有关的平面宣传品。 · Photo shooting for VIPs’ arrival and important functions when required. 负责贵宾到达和重要酒店活动的照片拍摄。 · Under the general guidance of the DOMC, assists in executing and arranging all public activities/ communication events to enhance hotel’s good public image. 在市场传媒总监的总体指导下,协助安排和执行酒店所有公关活动,,加强酒店正面的公众形象。 · Assist in all major festivals’ decorations for the hotel public areas and outlets. 协助主要节日期间酒店公共区域和各餐厅的装饰安排。 · Be good attitude with all colleagues who asked for assistance, be helpful. 保持友好和协助的态度面对所有其他部门同事的在美工方面的求助。 · Work out all hotel advertisement layouts within the timeline. 在要求的时间范围内完成酒店平面广告设计。 · Assists in producing hotel e-news for direct marketing. 协助酒店网络信息的发布。 · Proof read copy of advertising, collateral and press releases where appropriate. 必要时审阅广告,宣传印刷品和新闻稿。 · Assist with brand standards policing. 协助品牌规范工作。 · Work in line with business needs. 依照业务需求开展工作。 · Ensure that account information confidentiality. 确保客户资料高度机密性。 Main Complexity/Critical Issues In The Job主要复杂/关键工作事项 · Collateral  印刷品设计 · Advertisement 广告设计 · Leaflet 单张设计 · E-poster 电子海报 · Other artwork 其他制作 · In-house photography 内部拍摄 · Perform other related duties & special projects as assigned by the supervisor 随时执行上级分配的其他相关任务或特殊项目
  • 吉林 | 2年以上 | 高中 | 提供食宿
    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 领导好
    • 员工生日礼物
    • 人性化管理
    • 包吃包住
    • 每周双休
    国际高端酒店/5星级 | 100-499人
    • 投递简历
    Maintain the Cleanliness and Quality of Floor 保持楼层区域的干净和清洁质量 · To have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety. 对酒店的规章制度、卫生、健康安全有明确的了解。 · To supervise Room Attendant and inspect guest rooms and surround service areas. Paying attention to details by keeping the international standard of room cleanliness and product maintenance adhering to standard required by our hotel. 管理客房服务员并检查客房及服务区域的卫生,注意从酒店的全局出发并根据要求建立国际化的卫生标准。 · To check all the guest rooms, VIP in-house, VIP arrival and long staying guests. 检查所有客房,重要客人的房间以及重要客人的到达,以及常住客人的房间卫生。 Provide Guestroom Experience that Meets Guests’ Expectations  为客人提供符合客人预期的体验 · To document all daily activities and events such as guest complaints and habits in the logbook. 记录日常所有的活动,例如客人的投诉和喜好等。 · To attend to guest requests and complaints. Takes corrective action. 采用正确的方式处理客人的要求和投诉。 · To check on the standard of "Turn down services". 中班主管检查夜床服务是否符合标准。 · To ensure the cleanliness of guestrooms, and ensure maximum guest satisfaction, adhering to the standard required by our hotel. 确保所有客房按酒店标准清洁,同时保证客人最大程度的满意。 Check Floor Daily Work 检查楼层日常工作 · To prepare daily work sheet for room Attendants. 准备客房服务员的每日工作表。 · To perform secondary duties as assigned by the Executive Housekeeper. And Assistant Executive Housekeeper. 执行行政管家及行政副管家所分配的其它次要的任务。 · Record daily events in the logbook and follow up on previous information reported by outgoing supervisor daily. 记录日常事件并继续向下一班主管的做好交班。 · To assist in the inventory of guestroom linen. 协助客房布草的盘点。 · Prepares supervisor’s report, accomplishes requisition from and maintenance work orders. 准备主管报告,完成维护工作需求。 · Collects R.A.’s reports for submission to Housekeeping office. 收集客房服务人才作报告并将其上交到办公室文员处。 · Reports and turns over any items left by guests to Lost & Found in-charge. 提醒人才报告并上交任何客人的遗留的物品。 Involvement in Wider Job Function Actions/Relationships 参与更广泛的工作职能 · Ensure that safe working practices are followed including emergency procedures. 确保安全工作在紧急程序的范围内进行。 · Participate in departmental leadership activities as a member of the team. 作为团队的一员参加部门领导的活动。 · Maintain levels of confidentiality and discretion for guests. 保持对顾客的保密和谨慎。 · Develop own knowledge and skills as a contributing member of the Housekeeping team. 发展个人知识和技能以成长为对客房服务团队有贡献的一员。 Involvement in Wider Job Function Actions/Relationships 参与更广泛的工作职能 · Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same. 了解职业健康及安全政策及流程,并在其指导下确保安全贯彻实施,确保直属下属的执行. · Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures. 理解关怀职责,使其符合职业健康及安全法规、政策及流程。 · Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly. 熟悉财物安全、急救、火灾及紧急程序,并确保能够安全的使用相关设备。 · Initiate action to correct a hazardous situation and notify supervisors of potential dangers. 采取行动纠正危险情况,并通知主管潜在危险。 · Log security incidents and accidents in accordance with hotel requirements. 根据酒店要求,记录安全事故。 · To ensure hotel's fire, health, and safety procedures are implemented. 确保酒店火灾、健康及安全流程得到实施。 Other Responsibilities 其他职责 · Perform other related duties & special projects as assigned by the supervisor. 随时执行上级分配的其他相关任务或特殊项目。  · The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要,该部门有权更改或补充该职位描述。
  • 吉林 | 2年以上 | 学历不限 | 提供食宿
    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 领导好
    • 员工生日礼物
    • 人性化管理
    • 包吃包住
    • 每周双休
    国际高端酒店/5星级 | 100-499人
    • 投递简历
    Professional Techniques / Production    专业技能/产品 · Produces and presents the dishes for the section in line with the cooking instructions and processes defined by the hotel and brand.                                                                                                                     根据酒店和品牌的烹饪指导和流程, 制作并展示菜肴。 · May be asked to carry out some food preparation in the dining room in front of guests, depending on events or how the F&B offer is organized 视活动或餐饮提供方式而定,可能需要在客人面前在餐厅内准备食物。 · Ensures that dishes are well presented, of a high standard and at the right temperature.                              确保在合适的温度下,高质量、高标准的呈现菜肴。 · Delivers dishes in good time to suit guests' wishes. 适时提供菜肴, 以满足客人的期望。 · Depending on the hotel, may be asked to receive deliveries, check and store merchandise.  根据酒店要求而定, 可能需要参与收货、检查及贮存货品。 · Organizes his/her work and timing to suit fluctuations in guest numbers and special events. 根据客人数量和特殊活动的变化,合理安排他/她的工作和时间。 Administration  行政 · Behaves and acts in an exemplary fashion, embodying the brand mindset.  行为举止要符合酒店和品牌要求。 · Carries out and coordinates the organization, preparation, production, presentation and assures the high standard of culinary services offered to guests.   执行并协调组织、准备、生产、展示和确保为客人提供的高标准的烹饪服务。 · Makes suggestions for improvement.     提出改进建议 · Helps subordinate develop their skills to the best of their ability and provides support for career development.                     帮助下属提高他们的技术并为他们的职业发展提供支持。 · Is responsible for food hygiene, safety and quality in the hotel.     对酒店食品卫生、安全及食品质量负责。 · Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc).   遵守酒店对《环保章程》的承诺。(节能、回收、垃圾分类等)。 Customer Service 宾客服务 · Develops excellent relationships with guests.  与顾客保持良好的关系。 · Adapts to any specific requests made by guests.      适应任何有特殊要求的客人。 · Is regularly available in the dining room.       定期巡查餐厅。 · Heeds any remarks made by guests.     注意食客对食品的评论。                                                                                                                                           Management and Leadership of the Kitchen Team 管理、领导厨房团队 · Evolves working methods in line with brand philosophy. 与品牌理念一致的工作方法。 · Develops team spirit and motivation by creating a good working atmosphere.   通过营造良好的工作氛围,以提高成员的团队意识和积极性。 · Organizes and supervises the work carried out by commis chefs and apprentices in the area under his/her responsibility 管理和监督在其所负责范围内的厨师和厨工的工作。                                                                                                                        · Informs the team about cost optimisation and the reduction of raw material wastage; tracks implementation. 告知团队关于节省成本和减少原材料的浪费,并跟踪实施。 · Trains commis chefs, apprentices and interns to a high standard.                                                            培训厨师,厨工及实习生,以提高其工作标准。 · Attends meetings and briefings for kitchen talent.   参加厨房的会议及例会。 · Have good working relationships with the other hotel departments.   与酒店其他部门保持良好的合作关系。 Main Complexity/Critical Issues In The Job主要复杂/关键工作事项 · Ensures that the workplace remains clean and the safety of consumable goods by always respecting HACCP regulations.                                                                                                                                              始终遵守HACCP的要求,确保工作场所保持清洁和食品安全。 · Is actively involved in meeting the department's targets:   - By following the cooking instructions to the letter. - By avoiding waste and loss of food items. - By respecting the procedures and internal audits applicable in the hotel. 积极参加部门会议并达到部门目标: -严格遵照烹饪说明完成工作。 -避免食物的浪费和损失。 -尊重酒店内部审计流程。 · Helps conduct inventories.  协助进行库存盘点。
  • 吉林 | 经验不限 | 学历不限 | 提供食宿
    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 领导好
    • 员工生日礼物
    • 人性化管理
    • 包吃包住
    • 每周双休
    国际高端酒店/5星级 | 100-499人
    • 投递简历
    · Produces and presents the dishes for the section in line with the cooking instructions and processes defined by the hotel and brand.                                                                                                                     根据酒店和品牌的烹饪指导和流程, 制作并展示菜肴。 · May be asked to carry out some food preparation in the dining room in front of guests, depending on events or how the F&B offer is organized 视活动或餐饮提供方式而定,可能需要在客人面前在餐厅内准备食物。 · Ensures that dishes are well presented, of a high standard and at the right temperature.                              确保在合适的温度下,高质量、高标准的呈现菜肴。 · Delivers dishes in good time to suit guests' wishes. 适时提供菜肴, 以满足客人的期望。 · Depending on the hotel, may be asked to receive deliveries, check and store merchandise.  根据酒店要求而定, 可能需要参与收货、检查及贮存货品。 · Organizes his/her work and timing to suit fluctuations in guest numbers and special events. 根据客人数量和特殊活动的变化,合理安排他/她的工作和时间。 Administration  行政 · Behaves and acts in an exemplary fashion, embodying the brand mindset.  行为举止要符合酒店和品牌要求。 · Carries out and coordinates the organization, preparation, production, presentation and assures the high standard of culinary services offered to guests.   执行并协调组织、准备、生产、展示和确保为客人提供的高标准的烹饪服务。 · Makes suggestions for improvement.     提出改进建议 · Helps subordinate develop their skills to the best of their ability and provides support for career development.                     帮助下属提高他们的技术并为他们的职业发展提供支持。 · Is responsible for food hygiene, safety and quality in the hotel.     对酒店食品卫生、安全及食品质量负责。 · Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc).   遵守酒店对《环保章程》的承诺。(节能、回收、垃圾分类等)。 Customer Service 宾客服务 · Develops excellent relationships with guests.  与顾客保持良好的关系。 · Adapts to any specific requests made by guests.      适应任何有特殊要求的客人。 · Is regularly available in the dining room.       定期巡查餐厅。 · Heeds any remarks made by guests.     注意食客对食品的评论。                                                                                                                                           Management and Leadership of the Kitchen Team 管理、领导厨房团队 · Evolves working methods in line with brand philosophy. 与品牌理念一致的工作方法。 · Develops team spirit and motivation by creating a good working atmosphere.   通过营造良好的工作氛围,以提高成员的团队意识和积极性。 · Organizes and supervises the work carried out by commis chefs and apprentices in the area under his/her responsibility 管理和监督在其所负责范围内的厨师和厨工的工作。                                                                                                                        · Informs the team about cost optimisation and the reduction of raw material wastage; tracks implementation. 告知团队关于节省成本和减少原材料的浪费,并跟踪实施。 · Trains commis chefs, apprentices and interns to a high standard.                                                            培训厨师,厨工及实习生,以提高其工作标准。 · Attends meetings and briefings for kitchen talent.   参加厨房的会议及例会。 · Have good working relationships with the other hotel departments.   与酒店其他部门保持良好的合作关系。 Main Complexity/Critical Issues In The Job主要复杂/关键工作事项 · Ensures that the workplace remains clean and the safety of consumable goods by always respecting HACCP regulations.                                                                                                                                              始终遵守HACCP的要求,确保工作场所保持清洁和食品安全。 · Is actively involved in meeting the department's targets:   - By following the cooking instructions to the letter. - By avoiding waste and loss of food items. - By respecting the procedures and internal audits applicable in the hotel. 积极参加部门会议并达到部门目标: -严格遵照烹饪说明完成工作。 -避免食物的浪费和损失。 -尊重酒店内部审计流程。 · Helps conduct inventories.  协助进行库存盘点。
  • 吉林 | 3年以上 | 大专 | 提供食宿
    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 领导好
    • 员工生日礼物
    • 人性化管理
    • 包吃包住
    • 每周双休
    国际高端酒店/5星级 | 100-499人
    • 投递简历
    Maintain the Cleanliness and Quality of Public Areas 保持公共区域的干净和质量 · Ensures all offices, washrooms, dormitory, talent lockers, car park, gardens are kept in good condition. 确保所有的办公室、漱洗间、人才宿舍、更衣柜、停车场、花园处于最佳状态。 · Responsible for in house window cleaning. 确保酒店房间内窗户清洁。 · Responsible for pest control in both hotel and office. 确保酒店与办公室无虫害。 · Responsible for flower and plant. 负责酒店的鲜花和绿植。 Manage the Daily Public Area Operations 管理公区日常的运营 · For carpets and marble hotel maintains the rationalization proposal or feasibility plan. 对于酒店的地毯及理石维护提出合理化建议或可行性计划。 · Assists in planning for future talent needs. 协助定制未来所需的人才计划。 · Prepares detailed induction programs for new talent. 为新人才做详细的工作计划。 · Ensures training needs analysis of Housekeeping Public Area talent is carried out and training programs are designed and implemented to meet needs. 确保客房人才培训需求的分析被执行,培训计划有计划地实施并要满足其需求。 · Regularly communicates with talent and maintains good relations. 定期与人才交流。 · Organizes distribution of trouble reports. 对有困难的报告进行分配。 · Makes check of flower set up ensuring standards is of the highest quality, ensures expenses are controlled. 对花房的工作进行例行检查,以保证其提供最好状态的花,并严格控制开支。 · Assists in coordinating the preparation of the department annual budget. 协助控制和分析部门的现行成本以确保成本符合预算。 · Assists in monitoring and controlling departmental cost on an ongoing basis to ensure performance against budget. 协助监控和控制部门成本,以确保在预算中不受影响。 · Works with superior in the preparation and management of the department’s budget and is aware of financial targets. 协助上司准备并管理部门预算,了解财务目标。 Involvement in Wider Job Function Actions/Relationships 参与更广泛的工作职能 · Recycles where-ever possible and enforces cost saving measures to talent. 在任何可能的情况下进行资源循环利用,增强人才的成本控制意识。 · Ensure that safe working practices are followed including emergency procedures. 确保在紧急程序下进行安全工作方法。 · Participate in departmental leadership activities as a member of the team. 作为团队的一员参加部门领导的活动。 · Maintain levels of confidentiality and discretion for guests. 保持对顾客的保密性和谨慎性。 · Develop own knowledge and skills as a contributing member of the Housekeeping team. 发展个人知识和技能以成长为对客房团队有贡献的一员。 如有必要,该部门有权更改或补充该职位描述。 Occupational Health and Safety Responsibilities 职业健康及安全职责 · Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same. 熟悉职业保健、安全职责相关政策和程序。 · Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures. 了解并坚持职业的、健康的、安全地立法、政策和程序。 · Initiate action to correct a hazardous situation and notify supervisors of potential dangers. 熟悉财产安全、急救、火灾和紧急程序,并安全及时地对机器设备进行控制。及时对危险的情形采取补救措施,并对主管通报存在的潜在危险。 · Log security incidents and accidents in accordance with hotel requirements. 根据酒店的要求对事件、事故进行记录。 · Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures. 理解关怀职责,使其符合职业健康及安全法规、政策及流程。 · Initiate action to correct a hazardous situation and notify supervisors of potential dangers. 采取行动纠正危险情况,并通知主管潜在危险。 · To ensure hotel's fire, health, and safety procedures are implemented. 确保酒店火灾、健康及安全流程得到实施。 Other Responsibilities 其他职责 · Perform other related duties & special projects as assigned by the supervisor. 随时执行上级分配的其他相关任务或特殊项目。  · The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要,该部门有权更改或补充该职位描述。 Main Complexity/Critical Issues In The Job主要复杂/关键工作事项 · Cleanliness and presence of guestrooms and public area. 确保客房及所有公共区域的清洁和状态。 · Accuracy in labor and cost control. 确保人工成本及其他开销准确性。 · Management of equipment proper use and maintenance.  确保设备的正确使用和保养。 · Make sure all the marbles and carpets are properly and promptly cleaned and maintained. 确保所有的大理石和地毯得到准确及时的养护。
  • 吉林 | 2年以上 | 大专 | 提供食宿
    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 领导好
    • 员工生日礼物
    • 人性化管理
    • 包吃包住
    • 每周双休
    国际高端酒店/5星级 | 100-499人
    • 投递简历
    Establish a Mass Security and Fire Organization, and Do a Good Job in the Training of the Relevant Personnel 建立群众性的治安、消防组织,抓好有关人员的业务培训 · According to the characteristics of the hotel, the fire control work is listed as the key point of safety work, the fire control inspection is strengthened, the hidden danger of fire is eliminated, the fire prevention consciousness of the whole talent is strengthened, and the fire drill is organized regularly. 根据酒店的特点,将消防工作列入安全工作重点,加强消防检查,消除火灾隐患,增强全员防火意识,定期组织消防演练。 · Familiar with fire protection facilities and monitoring probe location, when the monitoring room found problems can be timely in place to deal with. 熟悉消防设施和监控探头的分布位置,当监控室发现问题时能够及时到位处置。 · Assist Fire Supervisor to carry out fire prevention propaganda and education, do a good job of fire prevention professional knowledge training and fire drill of hotel compulsory fire brigade. 协助消防主管开展消防防火宣传教育,抓好酒店义务消防队的消防专业知识培训和消防演习。 Do a Good Job in Hotel Safety and Security, and Conduct Safety Checks on All Parts of the Hotel 做好酒店安全警卫工作,对酒店各部位进行安全检查 · Arrange a 24 hour security patrol at the hotel, quickly and seriously investigate and deal with problems found in the work. 安排对酒店进行24小时保安巡逻,迅速认真的调查处理工作中发现的问题。 · To guide and supervise the safety work of various departments, to assist them in establishing and improving safety regulations and regulations and checking their implementation. 指导和督促各部门的安全工作,协助各部门建立健全各项安全规章制度并检查其落实情况。 · Master the operation process of fire control monitoring center and public security monitoring center, be familiar with the distribution of fire control facilities, equipment and television monitoring probe, do a good job in the use and management of fire control equipment and equipment, check regularly to ensure good and effective. 掌握消防监控中心和治安监控中心的操作流程,熟悉消防设施、器材和电视监控探头的分布位置,做好消防设备、器材的使用管理,定期进行检查,确保完好、有效。 Handle General Safety Incidents and Incidents in Hotels in a Timely and Fair manner 及时、公正地处理在酒店内发生的一般性安全事故和事件   · For major safety accidents, we must protect the scene, organize the investigation quickly, and report to the higher level leaders and public security organs. 对重大安全事故要保护现场,迅速组织调查,并上报上级领导和公安机关。 · Conduct pre-job safety training for new talents and conduct safety knowledge education and safety quality inspection for on-the-job talents. 对新入店的人才进行岗前安全培训,对在岗人才进行安全知识教育与安全素质核查。 Other Responsibilities 其他职责 · Do well in the management of vehicles entering and leaving the hotel to ensure smooth traffic and maintain the order of the hotel. 抓好进出酒店车辆的管理,保证车道畅通,维护酒店的治安秩序。 · Preside over pre-class meetings and after-class meetings, check the talent's appearance and instruments and ensure communication equipment, clear the day's focus and task requirements, comment on the daily work situation, timely correction of work problems. 主持班前会和班后会,检查人才的仪容仪表和安保通讯装备,明确当天的工作重点和任务要求,讲评每天的工作情况,及时纠正工作中的问题。 · Responsible for the declaration and approval of fire protection facilities in Hotel renovation, extension and secondary decoration projects, inspect the fire safety of construction site, and do a good job of on-site monitoring of open fire operation. 负责办理酒店改、扩建和二次装修工程中有关消防设施的申报审批工作,检查施工现场的防火安全,做好明火作业现场监护工作。 Main Complexity/Critical Issues In The Job主要复杂/关键工作事项 · Specific plan for formulating and implementing security objectives. 制定并实施安全保卫目标的具体方案。 · Safeguard the safety of life and property of hotels and guests. 保卫酒店和客人的生命、财产安全。
  • 吉林 | 经验不限 | 学历不限 | 提供食宿
    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 领导好
    • 员工生日礼物
    • 人性化管理
    • 包吃包住
    • 每周双休
    国际高端酒店/5星级 | 100-499人
    • 投递简历
    Maintain the Friendly and Efficient Service in Front Desk 保持友善和高效前台服务 · Co-ordinate all arrivals and departures, monitoring waiting times, always keeping every guest informed and ensuring that they are as comfortable as possible. Meet and greet VIP guests. 协调所有入住和离店的办理,关注客人等房时间,保持客人被告知各种状况并确保每一位客人尽可能的舒适和满意。接待贵宾。 · Ensure LQA standards are implemented and delivered to every guest. 掌握LQA在对客服务中被遵守和执行。 · Handles guest and talent enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. 礼貌且高效地处理客人及人才的要求,遇到投诉或问题,如不能马上找到解决办法,要向上级报告。 · Ensures the receptionist operate with suitable sales attitude, and that all talents are aware of the Hotel’s facilities, services and focal selling points to professional present to guest at every appropriate opportunity. 确保前台接待都有很好的销售意识,并熟知酒店的设施、服务和卖点,并在合适的机会以专业的态度展现给任何一个潜在的客人。 · Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination. 掌握酒店产品知识,确保贵宾及活动信息的时效性和准确性。 · Oversees group business, reviewing and ensuring details of conference resumes are met and serve as a liaison with the conference conveners. 参与团队接待,检查并确保团队预订的细节达到要求,并与会议/团队组织者保持联系。 · Ensure that there is adequate talent coverage at the Front Desk at all times; and be present at the Front Desk whenever possible. 确保前台随时都有充足的人手,并随时在前台处理所有对客事宜。 · Ensure that the entire Front Office and the surrounding areas and including Lobby, Concierge and Front Desk is continuously clean and tidy. 确保整个前厅部及其周边区域,包括大堂、礼宾部和前台区域,从始至终干净整洁。 · Be fully competent in all reception and cashier duties, and cover all shifts if required. 完全胜任所有前台接待职责;如需要,可以承担所有班次的职责。 · Deal with room moves and other special guest requirements, maintain amicable and co-operative working relations with all other departments, and ensure seamless communication. 处理诸如换房等客人特殊诉求,与其他部门保持友好合作的工作关系,以确保沟通顺畅。 · Follow up on cancellations and no shows and late charge when appropriate. 适时跟进预订取消、预订未到及延时收款等相关事宜。 · Liaise with Concierge to ensure swift baggage dispatch and collection. 与礼宾部保持沟通以确保迅捷的行李送达和收取。 · Ensure enough supplies of all stationary items are in storage. 确保前台各项文具备品充足。 · Ensure and maintain the PSB upload is accurately. 掌握和保持前台外事传输的正确性。 · Verifies that all information requested by the local police authorities are adhered to and prepared accurately. 保持严格遵守并实行由当地执法部门所要求的全部事项。 · Maintains information security standards compliance of Front Office at 100%. 确保所有信息安全标准都被百分之百的执行。 · The Front Office Supervisor may be required to carry out other duties, directed by the Assistant Front Office Manager. 根据前厅部副经理指导,前台主管可能被要求执行其他职责。 · The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要,该部门有权更改或补充该职位描述。 · Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。 Provide Guests’ Experiences that Exceed Guests’ Expectations 为客人带来超越期待的入住体验 · Leads the Front Desk shift to personalize the guest arrival/departure experience.  带领前台每个班次为客人提供个性化的到店及离店体验。 · Anticipate guests’ needs, collects guests preferences, and ensure the needs and preferences will be met during current stay and future stays. 预知客人需求,收集客人喜好,并确保这些需求和喜好在客人入住期间会被一直满足。 · Full utilization of all kinds of systems to embrace guest experience. 充分利用各类酒店管理系统和软件以提高宾客体验。 · Accuracy in link of reservations requirement to room allocation/guest needs. 根据预订信息准确地为客人安排房间及满足合理需求。 · Seeks feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of talent empowerment. 寻求客人满意度反馈,并根据我们的使命宣言和人才赋权的理念来解决问题。 · Focuses on the stay experience for LCAH members. 致力于提升雅高乐雅会会员的入住体验。 Supervision of Front Desk Team 督导前台团队 · Supervise Receptionists, assisting them with issues that may arise and ensuring that all tasks are completed up to standards. 督导前台接待,协助其处理相关事宜,并确保所有任务都按照品牌标准完成。 · Responsible for guide and tracing the Front Desk team to complete daily up-selling and LCAH member enrollment target. 负责引导和跟踪前台团队完成前台房间销售升级和雅高乐雅会会员招募计划的每日目标。 · Implement all Front Desk Policies and Procedures are adhered. 执行前台各项政策与程序都被严格执行。 · Conduct a handover at the end of each shift with relieving talent, informing them of any special requirements or problems. 在每个班次结束之后都与同事进行交接,确保其知晓任何特殊需求和问题。 · To be responsible for identifying any training needs of Front Desk colleagues and communicating these to the Front Office Training Manager and Assistant Front Office Manager. 负责确认前台同事的培训需求,并将其转述给部门培训师和前厅部副经理。 · Adheres to and promotes the health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures. 执行健康与安全政策,以确保安全的工作环境;同时确保所有同事都熟悉了解安全及紧急程序。 · Ensure all accounting procedures are adhered to throughout the department. 保证所有财务制度在部门内被严格执行。 · Liaison between Front Office departments and rest of hotel effective for guest experience. 在前厅部与酒店其他部门之间有效的沟通来提高宾客体验。 · Carry out disciplinary actions in line with hotel procedures. 按照酒店规章制度对不合适的行为采取相应措施。 Involvement in Wider Job Function Actions/Relationships 进一步拓展工作职能 · Initiate action to correct a hazardous situation and notify ERT of potential dangers. 在发现安全隐患时采取行动并通知危机处置团队。 · Check the next day’s arrivals correspondence, confirming car- and restaurant-bookings. Ensure that all guest needs are dealt with satisfactory. 检查次日到店情况,确认车辆、用餐等预订情况。确保所有客人需求都被满意的处理。 · Guide and encourage the Front Desk Team to be improve the service attitude and efficient to maximize productivity. 引导和激励人才工作态度和效率,将人才的生产力最大化。 · Attend any courses Management may deem beneficial. 参与任何管理层认为有益于工作的培训。 Main Complexity/Critical Issues In The Job主要复杂/关键工作事项 · Efficiency of check in/check out process, accuracy in retrieval of guest data and billing. 确保入住及离店手续的效率性,确保客人信息与账目的准确性。 · Management of the guest service experience / personalization. 确保个性化服务以提升客人体验 · Ensure the credit card date safety & guest information data safety. 保证信用卡信息安全及客人信息安全。 · Ensures high standards of personal presentation & grooming. 确保始终都有高标准的个人形象和仪容仪表。
  • 吉林 | 经验不限 | 学历不限 | 提供食宿
    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 领导好
    • 员工生日礼物
    • 人性化管理
    • 包吃包住
    • 每周双休
    国际高端酒店/5星级 | 100-499人
    • 投递简历
    Deliver Friendly and Efficient Front Desk Service 提供友善高效的前台服务 · Ensure LQA standards are implemented and delivered to every guest. 在对客服务中遵守和执行LQA。 · Implement up-selling and LCAH member enrollment, to maximize room revenue & guest loyalty. 执行前台房间销售升级和雅高乐雅会会员招募计划,以最大化收益和客人忠实度。 · Honesty is a work basis, ensure implement on work with honesty all times. 以诚信为工作基本,在任何时候都需要诚实的执行酒店所有财务制度。 · Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination. 掌握酒店产品知识,确保贵宾及活动信息的时效性和准确性。 · Ensures a high level of product knowledge of hotel and local area to provide an information service for guest. 掌握酒店产品和当地情况的高度了解,以便为客人提供信息咨询服务。 · Completed the details of conference or group resumes are met. 完成团队接待,检查团队操作的细节需要达到客人要求。 · Ensure and maintain the PSB upload is accurately. 掌握和保证前台外事传输的正确性。 · Maintains information security standards compliance of Front Office at 100%. 确保所有信息安全标准都被百分之百的执行。 · The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要,该部门有权更改或补充该职位描述。 · Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。 Provide Guests’ Experiences that Exceed Guests’ Expectations 为客人带来超越期待的入住体验 · Provide the personalize the guest arrival/departure experience 为客人提供个性化的到店及离店体验。 · Anticipate guests’ needs, collects guests preferences, and ensure the needs and preferences will be met during current stay and future stays. 预知客人需求,收集客人喜好,并确保这些需求和喜好在客人入住期间会被一直满足。 · Full utilization of all kinds of systems to embrace guest experience. 充分利用各类酒店管理系统和软件以提高宾客体验。 · Accuracy in link of reservations requirement to room allocation/guest needs 根据预订信息准确地为客人安排房间及满足合理需求。 · Liaison between Front Office departments and rest of hotel effective for guest experience. 在前厅部与酒店其他部门之间有效的沟通来提高宾客体验。 · Focuses on the stay experience for LCAH members. 致力于提升雅高乐雅会会员的入住体验。 Work as Part of the Front Desk Team  作为前台运营团队的一员 · Ensures the Front Desk Supervisor or Duty Manager is kept fully aware of any relevant feedback from wither customers or other departments. 保证将任何来自客人或其它部门的反馈及时并准确地汇报给前台主管及值班经理。 · Implement all Front Desk Policies and Procedures are adhered. 严格执行前台各项政策与程序。 · Ensure cleanliness and appearance of lobby and related areas. 保持大堂及相关区域的清洁和外观符合品牌标准。 · Implement the health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures. 执行健康与安全政策,以确保安全的工作环境;同时熟悉了解安全及紧急程序。 · Verifies that all information requested by the local police authorities are adhered to and prepared accurately. 确保由当地执法部门所要求的全部事项都被严格遵守并实行。 · Ensures clear communication within departments. 保持部门内的沟通顺畅。 · Initiate action to correct a hazardous situation and notify ERT of potential dangers. 在发现安全隐患时采取行动并通知危机处置团队。 Involvement in Wider Job Function Actions/Relationships 进一步拓展工作职能 · Handles guest and talent enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. 礼貌且高效地处理客人及人才的要求,遇到投诉或问题,如不能马上找到解决办法,要向上级报告 · Participate in training activities to improve knowledge & skills. 参加各项培训来增加自身的知识和技能。 · Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly. 熟悉和掌握财物安全、急救、火灾及紧急程序,并确保能够安全的使用相关设备。 · Maintains positive guest and colleague interactions with good working relationships. 与客人和同事保持基于良好工作关系的接触。 · Learn to seek feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of talent empowerment. 学习寻求客人满意度反馈,并根据我们的使命宣言和人才赋权的理念来解决问题。 · Being good at work summing up, sharing working experience with team and bring up the suggestions to improve work skills.   善于做工作总结,与同事分享工作体验并提出改进的建议。 Main Complexity/Critical Issues In The Job主要复杂/关键工作事项 · Efficiency of check in/check out process, accuracy in retrieval of guest data and billing 保证客人入住及离店手续的效率性,同时保证客人信息与账目的准确性。 · Honesty to all accounting procedures is adhered to throughout the department, including monitoring guest balance and city ledger accounts. 诚信的保证在部门工作中严格执行酒店所有财务制度。 · Maintaining good customer relationship. Implement for the provision of friendly and efficient service to all guests. 与客人建立并保持良好的关系。负责提供给客人友善、有效的服务。 · Knowledgeable about all events and information of the immediate and surrounding area, provide an efficient and accurately information to guest when guest inquired. 熟知酒店周边区域所有各项活动和信息,并在客人询问时,高效和准确的回复客人。 · Implement on daily upsell goal and member enrollment goal. 完成每日房间房间销售升级和雅高乐雅会会员招募的目标。 · Complies with all hotel policies relating to Front Office, such as room key police, etc. 遵守酒店关于前厅部的所有制度,例如钥匙管理制度等。 · Ensures high standards of personal presentation & grooming. 始终维持高标准的个人形象和仪容仪表。
  • 吉林 | 经验不限 | 学历不限 | 提供食宿
    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 领导好
    • 员工生日礼物
    • 人性化管理
    • 包吃包住
    • 每周双休
    国际高端酒店/5星级 | 100-499人
    • 投递简历
    Manage the Daily Front Desk Operations 管理前台日常运营 Ÿ Manages all operational tasks as well as their respective delegation and follow-up. 管理前台所有运营任务以及与之相关的委派与跟进。 Ÿ Conducts daily walk-through to ensure LQA standards are implemented and delivered to every guest. 进行每日巡视以确保LQA在对客服务中被遵守和执行。 Ÿ Maintains high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner. 积极参与部门日常运营,以确保客人或同事的问题能够在最短的时间内以专业的方式得以解决。 Ÿ Attends to referred and unsolved problematic situations such as complaint handling, takes initiative action and be entrepreneurial. 主动关注并参与如客人投诉等待解决问题的跟进和处理。  Ÿ Participate in preparation, develop, implement and evaluate up-selling and LCAH member enrollment strategy, to maximize room revenue & guest loyalty. 参与前台房间销售升级和雅高乐雅会会员招募计划的起草、发展、实施和评估,以最大化收益和客人忠实度。 Ÿ Ensures that all Front Desk Policies and Procedures are adhered. 确保部门各项政策与程序都被严格执行。 Ÿ Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination. 明确酒店产品知识,确保贵宾及活动信息的时效性和准确性。 Ÿ Oversees group business, reviewing and ensuring details of conference resumes are met and serve as a liaison with the conference conveners. 监督团队接待,检查并确保团队预订的细节达到要求,并与会议/团队组织者保持联系。 Ÿ Presence in the Front Desk and lobby area at critical guest flow time. 客流高峰期间在前台及大堂区域督导部门运营。 Ÿ Involvement in guest complaint handling, whenever the situation required to 根据情况需要参与客诉处理。  Ÿ Adheres to and promotes the health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures. 坚持并推行健康与安全政策,以确保安全的工作环境;同时确保所有同事都熟悉了解安全及紧急程序。 Ÿ Verifies that all information requested by the local police authorities are adhered to and prepared accurately. 确保由当地执法部门所要求的全部事项都被严格遵守并实行。 Ÿ Maintains information security standards compliance of Front Desk at 100%. 确保所有信息安全标准都被百分之百的执行。 Ÿ The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要,该部门有权更改或补充该职位描述。 Ÿ Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。 Provide Guests’ Experiences that Exceed Guests’ Expectations 为客人带来超越期待的入住体验 Ÿ Personal involvement in the arrival, rooming, and departure of key/VIP guests. 亲自参与到贵宾的入住、房间介绍以及离店中。 Ÿ Personalized engagement with guests whenever/wherever possible, to build up close relationship with guests, and leads the Front Desk team to personalize the guest stay experience as a role model. 随时随地与客人展开个性化的互动,成为带领前台团队为客人提供个性化的入住体验的榜样。 Ÿ Anticipate guests’ needs, collects guests preferences, and ensure the needs and preferences will be met during current stay and future stays. 预知客人需求,收集客人喜好,并确保这些需求和喜好在客人入住期间会被一直满足。 Ÿ Sets short term and long term measurable objectives to continually improve service levels. 为部门设置时效性不同的、可衡量的标准,以达到提升服务水准的目的。 Ÿ Leads the Front Desk team to personalize the guest arrival/departure experience.  带领前台团队为客人提供个性化的到店及离店体验。 Ÿ Full utilization of all kinds of systems to embrace guest experience. 充分利用各类酒店管理系统和软件以提高宾客体验。 Ÿ Accuracy in link of reservations requirement to room allocation/guest needs. 根据预订信息准确地为客人安排房间及满足合理需求。 Ÿ Liaison between Front Office departments and rest of hotel effective for guest experience. 在前厅部与酒店其他部门之间有效的沟通来提高宾客体验。 Ÿ Seeks feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of talent empowerment. 寻求客人满意度反馈,并根据我们的使命宣言和人才赋权的理念来解决问题。 Ÿ Focuses on the stay experience for LCAH members. 致力于提升雅高乐雅会会员的入住体验。 Management and Leadership of the Front Desk Team 管理及领导前台团队 Ÿ Creates an environment that allows colleagues to achieve job fulfillment and provides a path for career development with Brand.  Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team. 为所有同事创造出一个可以完成工作任务并在品牌内得到提升与发展的工作环境。通过积极参与运营以及对同事的支持与发展来建立一个持续进步的团队。 Ÿ Provides guidance and motivation to the Front Desk Team. Establishes and communicates on a daily basis with the Front Desk Team. A strong commitment to Colleague Satisfaction. 指引并激励前台团队,与团队建立实时的沟通,并且对人才满意度负责。 Ÿ Supports the Front Office team to be consistent in service, use a collaborative, enabling leadership style, have regular team meeting. 通过协作与授权相结合的领导方式,与定期召开部门会议的方法相结合,确保前厅部保持始终如一的服务质量。 · Accomplish a set of administrative duties such as leading and attending meeting, writing reports and memos and other specific duties related to the job function. 完成如组织并出席会议、撰写报告和备忘录以及与工作职能有关的其他职责的一整套行政职责。 Ÿ Ensures clear communication within departments. 确保部门内的沟通顺畅。 Ÿ Identifies training needs, determine and submit training plan together with Front Office trainer and follow-up to ensure compliance and efficiency of training activities. 确认培训需求,与前厅培训师确认并提交培训计划,并跟踪培训进展以及确认培训效果。 Ÿ Prepares the manning guide and manage the Front Desk Team within guidelines. 制订前台人员编制,并确保其得以实施。 Ÿ Controls the duty roster for sub departments guaranteeing quality as well as considering the highest personnel cost efficiency. 在保证服务质量的同时,通过对各分部门排班的管控以达到效率最大化的目的。 Ÿ Drafts and evaluate work flows to improve and optimize organization. 对工作流程进行制定和评估以达到优化提升的目的。 Ÿ Recruit, induct and train a Front Desk team who are competent and confident to exceed guest expectations. 招聘、任命和培训出一个可胜任且有信心超越客人期待的前台团队。 Ÿ Use the performance review process on regular basis to identify and develop talent for growth management performance issues, using a coaching styles. 以辅导的方式和定期绩效评估相结合,以达到认知和发展人才的目的。 Ÿ Carry out disciplinary actions in line with hotel procedures. 按照酒店规章制度对不合适的行为采取相应措施。 Involvement as a Member of the Front Office Leadership Team 参与前厅部管理 Ÿ Coordinates management of the Front Desk, Executive Floor, Concierge and Service Center to ensure a smooth operation and the highest level of guest satisfaction. 协调前台、行政楼层、礼宾部和总机等部门的工作,以确保运营顺畅及客人满意度。 Ÿ Involvement in budget preparations and responsible for profit & loss. 参与预算的起草,并对部门损益负责。 Ÿ Strategy on room up-sell and membership enrollment, and analysis adjust according to result. 制定和执行房间销售升级和雅高乐雅会会员招募,并根据现有结果进行分析并调整目标。 Ÿ Maximizes rooms revenue through participating in yield management group meetings and implementing and supporting agreed upon Revenue Management strategies and practices. 通过参与收益管理会议,以及支持并执行收益管理战略规划及策略,以达到客房收入最大化的目的。 Ÿ Ensure all accounting procedures are adhered to throughout the department, including monitoring guest balance and city ledger accounts. 确保所有财务制度在部门内被严格执行。 Ÿ Oversee all labor cost controls within budget limits and occupancy variances to maximize productivity. 通过监督管控人工成本与入住率之间的差异来最大化劳动生产率。 Ÿ Ensure cleanliness and appearance of lobby and related areas. 确保大堂及相关区域的清洁和外观符合品牌标准。 Ÿ Initiate action to correct a hazardous situation and notify ERT of potential dangers. 在发现安全隐患时采取行动并通知危机处置团队。 Ÿ Strong & effective communication with all other departments. Conducts and participates in monthly communication meetings. 与其他部门保持有效的沟通。组织并参与月度沟通协调会议。 Ÿ Maintains ‘Safe Food & Hygiene Standards’ are implemented within Front Office at 100%. 确保《食品安全与卫生标准》被百分之百的执行。 Ÿ Deputizes for the Front Office Manager when required. 在需要时代理履行前厅部经理的职责。 Main Complexity/Critical Issues In The Job主要复杂/关键工作事项 • Efficiency of check in/check out process. 确保入住及离店手续的效率性。 • Accuracy in retrieval of guest data and billing. 确保客人信息与账目的准确性。 • Management of the guest service experience / personalization. 确保个性化服务以提升客人体验。 • Management of guest complaints. 处理宾客投诉。 Ÿ Management of food safety & data safety. 保证食品安全及信息安全。 · Ensure wherever possible that colleagues are provided with a work place free of discrimination, harassment and victimization. 确保提供给同事们一个没有歧视、骚扰和危险的工作环境。
  • 吉林 | 经验不限 | 学历不限
    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 领导好
    • 员工生日礼物
    • 人性化管理
    • 包吃包住
    • 每周双休
    国际高端酒店/5星级 | 100-499人
    • 投递简历
    · Behaves and acts (as a manager) in an exemplary fashion, embodying the brand mindset.  作为经理,行为举止要符合酒店和品牌的标准。 · Identify training needs at the pastry Department, develops & implements training for the pastry Kitchen talent.            明确饼房部门培训需求,为饼房部门厨师制定培训计划和进行培训工作。 · Conducts on-the-job training sessions for Pastry Department personnel. 为饼房人员开展在职培训。 · Interviews, recommends and hires employees for the Pastry Department. 面试,推荐和雇佣饼房厨师。 · Makes suggestions for improvement.     提出改进建议。 · Helps subordinate develop their skills to the best of their ability and provides support for career development.                     帮助下属提高他们的技术并为他们的职业发展提供支持。 · Is responsible for food hygiene, safety and quality in the hotel.     对酒店食品卫生、安全及食品质量负责。 · Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc).   遵守酒店对《环保章程》的承诺。(节能、回收、垃圾分类等)。 Administration  行政 · Assign specific tasks among Pastry department talents. 分配具体任务给饼房厨师。 · Maintains standard recipes, plate specification & picture board in the appropriate kitchen area for the guidance of all pastry/ chocolate & bakery talent. 维护标准食谱,在适当的厨房区域,放置规格说明、图片展板,以便指导所有的西点房、巧克力和面包房厨师的出品。 · Controls the requisitions of all food supplies, operating supplies & equipment to the pastry/ Chocolate & bakery kitchen. 控制厨房内的食品、操作用品和设施设备的采购。 · Attends Daily kitchen briefing, weekly F&B meeting and the scheduled meetings for the position. 参加每日厨房例会,每周餐饮部会议和其他相关会议。 · Investigates & take immediate corrective actions for any complaints, reports on food poisoning, accidents or any other incidents. 对于食物中毒,事故或者其他事件的投诉抱怨,立即进行调查并及时采取纠正措施。 · Accomplishes market list orders in accordance with the quality & quantity standards for Pastry Department as a whole. 饼房作为一个整体,按照标准统一的数量和质量的标准,完成市场订单。 · Prepares and implement effective talent duty roster for this section & submits to Executive chef for approval. 准备和实施有效的部门排班表,并提交给行政总厨批准。 · Keeps an up-to-date standard recipe file for all food items to include: 保存最新的食谱,包含: - Sale history 销售历史 - Sale mix 混合销售 - Actual cost 实际成本 - Potential costs 潜在成本 - Par stock 平均库存量 - Production time 生产周期 - Ingredients 原材料 · Communicate effectively with supervisor, guests, ensuring the service is given timely by talents. 与主管,客人有效地沟通,确保厨师提供服务的及时性。 · Information concerning operation related matters. 了解与操作相关问题的信息。 · Administers personnel action, leave requests, over time requests, disciplinary action and commendation. 管理厨师的行为,休假申请,加班申请,纪律处分和表彰。 · Responsible for the administration and operation of the pastry department as a whole. 负责将饼房作为一个整体进行管理和运营。 · Responsible for market awareness in terms of trends, new systems and practices in food operation and presentation. 关注市场趋势的变化,及时采用在食品出品操作和展示上。 · Responsible for supervising the pastry/chocolate & bakery talent, in the performance of their work. 负责监督西饼房/巧克力&面包房厨师的工作。 · Responsible for providing functional assistance to the Pastry Department talents during operation. 在操作过程中负责为厨师提供协助。 · Responsible for scheduling sufficient manpower to suit volume of business. 根据业务量,负责安排足够的人力。 · Responsible for maintaining high sanitation standard in the Pastry Kitchen Cold Storage Rooms in line with FSMS/HACCP and department standards. 负责维护厨房和冷库的高标准卫生要求,符合食品安全管理体系、HACCP标准和部门标准。 · Responsible for providing sufficient equipment, in good working order to operate the Pastry Department. 负责提供足够的设备,从而保证部门能够正常运转。 · Responsible for providing sufficient fresh food supplies and operating supplies to operate the Pastry Department. 负责在饼房运作时提供足够的新鲜原材料和操作所需用物品。 · Controls and analyses, on an on-going basis the following: 基于持续发展的基础上,控制和分以下项目: - Quality levels of production & preparation 食品质量和展示 - Sanitation, hygiene & cleanliness. 环境卫生,个人卫生和清洁 · Responsible for the effective implementation of the Hotel's policies, procedures, rule and regulation. 负责有效地实施和监管酒店的政策、程序和制度。 · Continually updates & reviews all pastry/Chocolate & bakery products, purchase specifications, recipes, portions control charts & preparation methods to ensure the highest possible standard at all times. 不断更新和审查所有西点/巧克力和烘焙产品的出品,根据配方、食谱、成分控制图和出品进行采购,以确保达到最高的标准。 · Reviews slow moving stock and take action to rectify. 审查很少使用的库存并采取整理措施。 · Conceptualizes and create new and innovative desserts, cakes pastries, chocolates and bakery items for the outlets menu, display, special promotions and banquet functions. 为餐厅菜单,展示会,特殊促销活动和宴会活动,构想和创造新颖的甜点、蛋糕糕点、巧克力和烘焙食品。 · Supervises the preparation and production of all pastry/ bakery items prepared for all outlets including buffets, main restaurant and amenities while taking into consideration the following. 监督提供给所有餐厅的西点、烘焙等食品的准备和制作,包括自助餐、其他餐厅和活动,同时需要考虑如下: - Local requirements 本地需求 - Market needs & condition 市场需要和条件 - Competition 竞争对手 - Trends 趋势 - Popularity of products 流行的食品 - Potential cost & cost factors 潜在成本和成本因素 - Availability of food products 食物出品的实用性 - Promotions 促销 · Inspects all perishable & other pastry items received according to the market list   and store requisition with the assistance of his senior supervisors. 在他/她的主管的协助下,根据市场清单和储藏室领用单检查所有易腐食品和其他糕点物品。 · Conduct monthly food inventory of the pastry/ bakery Department with the Finance Representative. 每月和财务代表一起盘点饼房食品库存。 · Daily inspects food presentations on the buffet,   A la carte orders, to continually review and upgrade the standard.                                     每日检查自助餐食品的摆台,零点菜单下单情况,不断审查和更新标准。                                            · Conducts sanitation inspections of the pastry/ bakery Department & other areas with Executive chef & Chief Steward.       和行政总厨及管事部经理对西点房、面包房和其他区域进行卫生检查。 · Conducts an objective performance evaluation for the Pastry Kitchen talent. 对厨房厨师进行客观的绩效评估。 · Coordinates with the Executive chef, outlet managers and F&B Manager on a daily basis for products required for special menus, promotions, VIP' amenities & any other specialty items. 与行政总厨、餐厅经理和餐饮部经理合作,为特殊菜单、促销活动、贵宾赠送品和任何其他活动做好每天的出品工作。 · Coordinates functions & activities with other department heads as necessary. 必须时与其他部门的负责人进行沟通协调。 · Coordinates with the Chief Steward to ensure the pastry/ bakery Department & kitchen equipment is maintained in a sanitary condition. 与管事部经理合作,确保维持厨房及其设备的卫生。 · Coordinates with Chief Engineer and Inform the Executive Chef regarding repair and maintenance requirements for all bakery and pastry equipment. 与总工程师合作并通知行政总厨关于所有厨房内的设施设备修理和维保需求。 Customer Service 宾客服务 · Develops excellent relationships with guests.  与顾客保持良好的关系。 · Adapts to any specific requests made by guests.      适应任何有特殊要求的客人。 · Is regularly available in the dining room.       定期巡查餐厅。 · Heeds any remarks made by guests.     注意食客对食品的评论。                                                                                                                                           Management and Leadership of the Kitchen Team 管理、领导厨房团队 · Evolves working methods in line with brand philosophy. 与品牌理念一致的工作方法。 · Passes on information to other departments and to his/her team; receives information, trickles it down etc.      传递与接收其他部门的相关信息。 · Ensures that the different teams under his/her responsibility work smoothly.   确保在其负责区域内的团队,能够保证正常工作,合作顺利。 · Develops team spirit and motivation by creating a good working atmosphere   创建一个良好的工作氛围,提高团队合作精神和团队积极性。 · Prepares the work schedules for the team (days off, holidays & replacements) 安排团队的工作排班表(包括正常轮休,假期和替换)。 · Organizes working meetings for the team.    组织部门工作会议。 · Helps prepare and implement the training plan for the department.  协助制定和实施部门的培训计划。 · Recruits team talent and occasional temps as necessary.     招聘团队需要的人员及临时工。 · Trains the subordinate according to need. 根据需求培训下属。 · Carries out annual performance appraisals for subordinate.     对下级施行年度绩效评估。 · Ensures compliance with labor legislation in the department     确保部门运作符合劳动法。 · Check that work is organized for maximum efficiency for the whole kitchen.     检查工作组织规划的合理性,以最大限度地提高整体效率。 · Before every work shift, leads a briefing meeting for all restaurant and kitchen associates. 在每个班次轮换前,组织对所有餐厅、厨房同事的工作前例会。      · Organizes the kitchen in line with activity forecasts. 合理调配人手,最大限度满足活动预期的要求。 Main Complexity/Critical Issues In The Job主要复杂/关键工作事项 · Ensures the respect and due application of the rules of hygiene and security in the department, particularly HACCP standards    始终遵守HACCP的要求,确保工作场所保持清洁和食品安全。 · Ensures that food items are stored in compliance with current food hygiene standards: pantry storage, fish, meat etc.    确保食品存储符合食品卫生标准:仓库、鱼、肉等。 · Checks that talents' uniforms are clean and in good condition      检查同事的制服是否干净及整洁。 · Ensures that safety instructions are respected for the use of kitchen equipment     确保所有厨师都按照安全指示操作厨房器具。 · Ensures that hygiene checks are carried out by an external laboratory in order to assess the results of his/her actions, and implements any corrective actions as necessary. 由外部食品检验机构进行的卫生检查,确保重视其评估结果, 并在必要时实施改进措施。
  • 吉林 | 3年以上 | 大专 | 提供食宿
    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 领导好
    • 员工生日礼物
    • 人性化管理
    • 包吃包住
    • 每周双休
    国际高端酒店/5星级 | 100-499人
    • 投递简历
    · Behaves and acts (as a manager) in an exemplary fashion, embodying the brand mindset.  作为经理,行为举止要符合酒店和品牌的标准。 · Carries out and coordinates the organization, preparation, production, presentation and assures the high standard of culinary services offered to guests.   执行并协调组织、准备、生产、展示和确保为客人提供的高标准的烹饪服务。 · Makes suggestions for improvement.     提出改进建议。 · Manages all kitchen personnel and adapts management practices to the brand culture, working methods, communications, recruitment etc.    管理所有厨房人员的调配,采取与品牌文化、工作方法、沟通、招聘等一致的管理方式。     · Helps subordinate develop their skills to the best of their ability and provides support for career development.                     帮助下属提高他们的技能并为他们的职业发展提供支持。 · Is responsible for food hygiene, safety and quality in the hotel.     对酒店食品卫生、安全及食品质量负责。 · Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc).   遵守酒店对《环保章程》的承诺。(节能、回收、垃圾分类等)。 Administration  行政 · Prepare Capex budget and reviews new equipment requirements to ensure quality, output and productivity. 准备资本支出预算,并核查新设备的需求,以确保产品质量、产出及生产力。 - Be aware of new equipment in the market. 关注市场上的新设备。 - Justifies on basis of price versus benefit. 做性价比分析。 - Gets feedback from subordinate on all equipment needs. 从下属处获取所有设备的需求。 · Maintain equipment in good condition to avoid accident and costly repairs. Ensure smooth operation and maximises operating life. 维持设备处于良好的运行状态,避免事故与昂贵的设备维修。确保设备平稳运行,最大限度的发挥设备使用寿命。 - Together with Director of Engineering prepares a check list and preventive maintenance follow-up. 与工程总监一起编制检查表和预防性维修的后续行动。 - Together with the Sous Chefs, ensure that proper training is given and that Stewarding Department is washing the equipment in a proper way. 与厨师长一起,共同确保部门的培训执行到位,管事部使用正确的方式清洗设备。 · Attends meeting in order to have maximum information and to have good communication with other F&B Depts. 出席会议,以便获得尽可能多的信息,并与餐饮其他部门很好的沟通。 − Attends monthly F&B Cost Control meeting. 出席每月餐饮成本控制管理会议。 - Attends daily F&B briefing. 出席每日餐饮部短会。 - Attends weekly F&B meeting. 出席每周餐饮部例会。 - Discuss and solves eventual problem. 讨论并解决突发情况。 · Produces an up-to-date standard recipe file for all food items listed on the menus that includes: 为所有菜单上食品制作一个最新的标准菜谱文件,其中包括: -  Sales History 销售记录 -  Actual cost 实际成本 -  Potential cost 潜在成本 -  Production Time 出品时间 -  Picture of the Finished Product 成品的照片 · Responsible for all the Restaurant outlet menus, room service and hotel buffets. 负责所有餐厅、送餐服务和酒店自助餐的菜单,。 · Responsible for subordinate’s career development and promotions, suspension and legal disciplinary actions when necessary. 负责下属的职业发展和晋升,在必要的情况下,留职查看和采取法律惩戒措施。 · Responsible for final authorization and approval of all market list, storeroom requisitions and urgent orders. 负责所有市场清单,仓库下单和紧急订单的批准和最终的授权。 · Assists the Hygienist to ensure that Food Safety standards are strictly implemented and followed. 协助食品卫生员进行食品安全的检查,以确保食品安全标准在酒店很好的执行。 · Attends training sessions required of the position. 参加要求参加的培训课程。 · To be aware of functions, new promotions or any other relevant information and inform the kitchen Ambassador as required. 了解会议信息,新的促销活动或其他相关信息,并通知到相关的厨房人员。 · Ensures that all Ambassadors are at work on time according to the roster. 确保所有厨师根据排班按时工作。 · Check that all Ambassadors have completed their time sheet/ cards. 检查所有厨师的工作时间记录表/刷卡记录。 · Accomplish requisition for food and operating supplies for his/ her section & department. 根据部门食材和操作需求,做好申请工作。 · Responsible for final authorization and approval of all vacation leave, Extra-Off Form, Overtime Request and such likes among all his subordinates. 负责最终的授权和批准其所有下属的假期, 其他形式休假,加班要求等类似的休假。 · Prepare spoilage/ breakage report for his/ her section. 为他/她的部门准备损坏/破损报告。 · Responsible for supervising the activities of the Chefs de Partie in the performance of their jobs, ensuring maximum productivity. 负责监督厨房主管们的工作表现,确保生产力最大化。 · Responsible for providing functional assistance to the kitchen cooks during operations. 操作过程,负责提供给厨房厨师功能性的协助。 · Responsible for follow up in the consistent implementation of standard food preparation and presentation established for the outlets and banquet. 负责跟进餐厅和宴会中食品的摆盘与制定的食物的准备标准的一致性。 · Responsible for monitoring and controlling consumption of energy, fuel, water, gas and other supplies in relation to operation. 负责监督和控制能源、燃料、水、天然气和其他与运营相关的物资的消耗。 · Responsible for the compliance in cleaning schedule to maintain sanitation and hygiene in his/ her section as per FSMS/HACCP & department standards. 按照食品安全管理体系和危害分析关键环节控制点及部门标准,按照清洁时间表执行,保持部门的环境卫生和个人卫生。 · Responsible for ensuring sufficient manpower to suit volume of business in his/ her section. 负责确保部门足够的人力,以满足经营所需。 · Responsible for ensuring availability of fresh food supplies and other operating supplies to operate his/ her section in the kitchen. 负责确保厨房新鲜食品的供应和其他操作用品的供应。 · Responsible for the proper handling, maintenance and working condition of all equipment in the section. 负责本部门所有设备的准确操作,维保和设备所需的工作条件。 · Performs other related duties & special assignments as required by immediate superior. 执行直属上司要求的其他相关职责和特殊分配的工作。 · Inspects all perishable & other food items received daily and ensure proper storage of these items. 检查所有易腐食品&每日收货的其他食品,并确保合理地存储。 · Check plate & buffet presentations to ensure quality standards, recipes and presentation are achieved. 检查餐盘&自助餐摆台以确保达到质量标准、食谱以及摆台要求。 · Supervises the preparation, production & presentation of all food items in his section to monitor and maintain the quality at all times. 监督本部门所有食品的准备、制作和摆盘,随时监管和保证质量。 · Controls spoilage and food waste and keep it to minimum levels. 管控腐坏和食物浪费,将至最低。 · Inspect all fridges, storage areas and work areas in his section regularly, to ensure all items are in working order and that all items are stored safely. 定期检查所在部门的冰箱、存储区和工作区,确保所有设备处于正常工作状态,并确保所有物品都被安全存储。 · Co-ordinate mise-en-place production required from other sections to ensure availability. 协调其他部门确认物品的可用性,以做好出品的准备工作。 · Create new and innovative products, dishes, plate and buffet presentation. 有创意的创新食品、菜品、摆盘和自助餐台摆台。 · Has high knowledge of all preparation concerning ingredients, cooking techniques and presentation in all areas of the kitchen 熟练掌握厨房所有领域有关食材的准备工作,烹饪技巧和摆盘展示。 · Check all mis-en-place is sufficient in quantity and completed at the prescribed hours. 检查所有工作所需物品的数量是否充足,并确保在规定时间内完成。 · Interact with individuals outside the hotel such as clients, suppliers, government officials, competitors and other member of the local community. 在酒店外的个人交流,如与客户、供应商、政府官员、竞争对手和其他当地社区的成员的交流。 · Coordinate functions and activities with other Food & Beverage Departments & sales. 协调作用和配合其他餐饮部门&销售的活动。 · Maintain interdepartmental working relationships. 维护与不同部门间的工作关系。 · It is a company policy that the Executive Chef may be sent for a temporary assignment within the country or abroad to a sister hotel or F&B related establishment. 公司政策声明行政总厨可能会被派往一个临时分配的国内或国外的姐妹酒店或与餐饮相关公司。 · Ensures food quality and food production standard practices are well maintained at all times. 确保食品质量和食品出品标准操都按照标准和要求执行。 · Ensures that production is done according to the standard recipes at all times. 确保出品都是根据标准的食谱所做。 · Assist or execute inspections of physical aspects of the preparation areas. 协助或执行对准备区域的物理方面的检查。 · Responsible of creating new innovative dishes 负责制作新颖的菜品。 · Knowledgeable on the principles of cooking for both international and local cuisine. 掌握国际和当地美食烹饪的原理。 · Complies with cost control procedures for food preparation. 按照成本管控原则,准备食物。 · Capable of preparing standardized recipe cards. 具有准备标准化食谱卡的能力。 · Conduct monthly food inventory of the kitchen with the Finance Representative 每月与财务代表盘点厨房的食物库存。 · Checks storeroom requisition and market list. 检查库存申请单和市场清单。 · Operating Food Cost. 成本控制。 · Cleanliness, sanitation and hygiene. 清洁,环境卫生和个人卫生。 · Perform related duties and special projects as assigned 履行相关职责和被分配的特殊项目。 Financial and Revenue Responsibilities 财务及收入职责 · Implements an effective program in maintaining the ideal food and labour cost of the whole department. 实现一个维持理想的食品和整个部门的劳动力成本的有效程序。 · Supervises the function of all kitchen talents, facilities and costs, hence contributes to maximizing the overall Food and Beverage department profit. 监督所有厨房厨师的工作、设施和成本,从而达到整个餐饮部利润的最大化。 Learning & Development and Talent & Culture  学习与发展和人才与文化 · Ensure wherever possible that ambassadors are provided with a work place free of discrimination, harassment and victimization 确保提供给人才一个没有歧视、骚扰和危险的工作环境。 · Treat complaints of harassment and discrimination promptly and confidentially. 及时并且保密地处理骚扰、歧视的投诉。 · Treat customers and colleagues from all cultural groups with respect and sensitivity. 尊重及灵敏地对待来至不同文化群体的每一位客人和同事。 · Identify and deal with issues which may cause cross cultural conflict or misunderstanding. 识别和处理可能导致跨文化冲突或误解的问题。 · Develop formal training plans and conduct on the job training sessions for kitchen talents together with Department heads and sous chefs in kitchen. 为厨房初始,部门主管和助理厨师,制定正规的培训计划,开展在职培训课程。 · Identify training needs at the kitchen Department, develop & implements training for the Kitchen department talent. 明确厨房部门培训需求,对厨房厨师发展并开展培训。 · Interviews, orients and hires talents for the kitchen Department. 面试,确定职位及雇佣厨房厨师。 · Coach, counsel and disciplines kitchen Department in accordance to the Hotel's policy. 按照酒店的政策,指导、劝告和训导厨房厨师。 Customer Service 宾客服务 · Provide training to support quality standards to ensure a luxury guest experience. 提供培训从而保证质量标准,确保奢华顾客的体验经历。 · Greet and be generous to all guests and colleagues and always willing to offer the assistance. 热情大方地回应客人及同事,并乐于助人。 · Maintain talent relations. 维护好与同事间的关系 · Strictly follow and practice our Standard Greeting. 严格遵循和实践我们的标准的问候方式。 · Highly conversant in both the local language and English. 善于运用当地语言和英语进行对话。 · Interact with Guests. 和客人进行互动交流。                                                                                                                                           Management and Leadership of the Kitchen Team 管理、领导厨房团队 · Modifies working methods to comply with the brand philosophy. 与品牌理念一致的工作方法。 · Passes on information to other departments and to his/her team; receives information, trickles it down etc.      传递与接收其他部门的相关信息。 · Ensures that the associate under his/her responsibility behaves and is dressed to the highest standard.                             确保在他的管理下的同事,仪容仪表举止行为等时刻表现出最好的状态。 · Develops team spirit and motivation by creating a good working atmosphere.   通过营造良好的工作氛围,以提高成员的团队意识和积极性。 · Prepares the work schedules for the team (days off, holidays & replacements).  安排团队的工作排班表(包括正常轮休,假期和替换)。 · Organizes working meetings for the team.    组织团队工作会议。 · Helps prepare and implement the training plan for the department.  帮助准备和实施部门培训计划。 · Recruits team talent and occasional temps as necessary.     招聘团队需要的人员及临时工。 · Carries out annual performance appraisals for subordinate.     对下属施行年度绩效评估 · Check that work is organized for maximum efficiency for the whole kitchen.     检查工作组织规划的合理性,以最大限度地提高整体效率。 · Organizes the kitchen in line with activity forecasts. 合理调配人手,最大限度满足活动预期的要求。 · Integrates, trains and supervises apprentices, Commis Chefs, dishwashers and Chefs de Partie                                     整合、培训和监督学徒、厨师、洗碗工和厨房主管的工作。 · Helps subordinate develop their skills to the best of their ability and provides support for career development.                     帮助下属提高他们的技能并为他们的职业发展提供支持。 · Ensures the whole team is fully involved and motivated, by taking every person's needs into consideration. 通过考虑每个个体的需求,确保整体团队成员的充分参与和激励。              · Manages the team's work schedule in compliance with social legislation.    管理团队的工作进度,并符合当地的社会与法律 · Ensures that the talent under his/her responsibility behaves and is dressed to the highest standard.                               确保在其的管理下厨师,时刻保持最好的状态。 Main Complexity/Critical Issues In The Job主要复杂/关键工作事项 · Ensure that all potential and real Hazards are reported immediately and rectified. 确保立即报告和纠正所有潜在的和实际的危险。 · Be fully conversant with all departmental Fire, Emergency and Bomb procedures. 熟悉各个部门的消防、紧急和炸弹处理程序。 · Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and colleagues. 为了客人们和同事们的安全,必须确保所有的紧急程序都已经预演、落实和实施。 · Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc. 遵守酒店规章制度和法律法规,确保在酒店内所有人的人生和财产安全。 · Ensure all talents within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others. 确保部门内所有人才都是采用安全的工作方式,避免不安全的或者冒险的行为造成自己或者其他工作人员的损伤。 · Use safe manual handling techniques and practice safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution. 遵循雅高健康、安全和环境政策,养成使用安全操作手册和安全操作的工作习惯,维护程序,减少对环境的影响和防止污染。
  • 总账

    8千-1万
    济南 | 2年以上 | 本科 | 提供食宿
    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 技能培训
    • 节日礼物
    • 员工生日礼物
    有限服务中档酒店 | 50-99人
    • 投递简历
    【岗位职责】 1.审核各部门报销单据和付款单据的准确性,完整性,并报送财务经理和财务部总监传签,根据资金计划,掌控付款的进度。 2.编制银行余额调节表。编制和汇集科目余额分析表;营快报、运营报告、损益表等财务报表的编报。编报统计报表;核会计凭证并编报酒店绩效考核报表。 3.编制财务考核报表及财务分析报告;抽盘各部门固定资产。 4.审核增值税、房产税及土地使用税、企业所得税、印花税申报表。 部门档案的整理及归档。 5.酒店保险理赔的报案和资料收集,并跟进理赔进度。 【岗位要求】 1.本科及以上学历,满3-5年工作经验特别优秀者可适当放宽要求。 2.两年在同星级酒店的相关工作经验。 3.熟练使用Office软件。
  • 吉林 | 3年以上 | 大专
    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 领导好
    • 员工生日礼物
    • 人性化管理
    • 包吃包住
    • 每周双休
    国际高端酒店/5星级 | 100-499人
    • 投递简历
    Manage the Daily Housekeeping Department Operations  管理客房部日常的运营   · Lead the Housekeeping Department by developing and implementing departmental objectives in line with the hotel business objectives. 根据酒店的目标,带领客房部制定和实施部门目标。 · Supervise housekeeping operations such as cleaning and maintenance whilst ensuring compliance with all housekeeping policies, procedures, standards and satisfaction of guests’ needs. 监督清洁、维护等客房部日常运营,同时确保与部门制度、程序、标准和客人满意度相符。 · Inspect all responsible areas on regular basis and take corrective measures in order to meet brand standards in terms of cleanliness, maintenance and supply. 定期检查所有责任区域并采取改进措施,以达到品牌标准对清洁、维护和供应方面的要求。 · Participates in conducting weekly inspections and ensures physical facilities are kept in operational condition by full implementation of preventive maintenance programs and judicious planning and management of FF& E, as directed. 参与每周的视察确保各项设施的运行条件符合定期维护计划,并管理好固定资产。 · Coordinate housekeeping duties with various departments such as Front Desk, Engineering, Sales and Marketing and Food & Beverage to ensure that all guestrooms and public areas are clean and well maintained in a timely and efficient manner. 与前台、工程、市场销售和餐饮部协调日常工作,确保所有客房和公共区域都能及时有效地保持清洁和维护。 · Manage operating equipment inventory such as linen inventory, guest supplies and cleaning supplies, and order supplies as necessary to meet quality standards and hotel business needs. 管理布草、客用品及清洁品在内等运营物资的库存及使用,及时进行适当采购,以确保达到质量标准和运营需求。 · Coordinate and review contracts, including plants rental, window cleaning, public area cleaning, marble manganese, pest control, room cleaning, flowers and decoration, outsource laundry, and ensure compliance by both parties. 整理并审核包括绿植租摆、外窗清洁、公区清洁、理石保养、虫控消杀、客房清洁、花卉装饰及布草外洗在内的所有合同,确保供需双方达成一致。 · Participate in all refurbish and renovation projects planning, execution and final set up including defect lists. 参与包括缺陷清单在内的所有翻新和改造项目的计划、执行和最终确认。 · Make recommendations to management on equipment, work methods, supplies and decorations. 给予有关设备、工作方法、运营品及装饰的合理建议。 · Keep abreast of all new equipment and cleaning products and evaluate their quality, maintain knowledge of local competition and housekeeping industry trends. 熟悉新设备和清洁产品,对其质量进行评估,了解当地竞争情况和行业趋势。 · Participate in the planning of hotel decoration for special functions and festive seasons and organize the necessary actions. 参与并安排酒店为特殊活动和节日而进行的装饰。 · Manage the performance of the outsourced florist to meet high quality standards and business needs. 管理外包花房的表现,以达到质量标准和经营需求。 · Adheres to and promotes the health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures. 坚持并推行健康与安全政策,以确保安全的工作环境;同时确保所有同事都熟悉了解安全及紧急程序。 · Verifies that all information requested by the local police authorities are adhered to and prepared accurately. 确保由当地执法部门所要求的全部事项都被严格遵守并实行。 · Maintains ‘Safe Food & Hygiene Standards’ are implemented within Housekeeping at 100%. 确保《食品安全与卫生标准》被百分之百的执行。 · Maintains information security standards compliance of Housekeeping at 100%. 确保所有信息安全标准都被百分之百的执行。 · Perform other related duties & special projects as assigned by the supervisor. 随时执行上级分配的其他相关任务或特殊项目。  · The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要,该部门有权更改或补充该职位描述。 Provide Guest’ Experiences that Exceed Guests’ Expectations 为客人带来超越期待的入住体验 · Sets short term and long term measurable objectives to continually improve service levels. 为部门设置时效性不同的、可衡量的标准,以达到提升服务水准的目的。 · Leads the Housekeeping team to personalize the guest stay experience.  带领客房部团队为客人提供个性化的入住体验。 · Collects guests’ preferences and submit to Front Office, and ensure the needs and preferences will be met during current stay and future stays. 收集客人喜好并通知前厅部记录留档,并确保这些需求和喜好在客人本次及将来入住时会被一直满足。 · Systematic guest recognition program to ensure guests and particularly those of known repeat guests and other VIPs receive special attention. 系统化宾客认知流程以确保对宾客尤其是对常客的认知度,同时保证贵宾得到特殊关注。 · Liaison between Housekeeping departments and rest of hotel effective for guest experience. 在客房部与酒店其他部门之间有效的沟通来提高宾客体验。 · Insures housekeeping personnel are familiar with in-house facilities for the purpose of assisting guests. 确保部门人员熟悉使用客房室内设施以便帮助客人。 · Full utilization of hotel systems to embrace guest experience. 充分利用各类酒店管理系统以提高宾客体验。 · Accuracy in link of reservations requirement to room allocation/guest needs. 根据预订信息准确地为客人安排房间及满足合理需求。 · Seeks feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of talent empowerment. 寻求客人满意度反馈,并根据我们的使命宣言和人才赋权的理念来解决问题。 · Provide a level of safety and security for all guests and visitors. 为所有客人和访客提供安全保障。 · Focuses on the stay experience for LCAH members. 致力于提升雅高乐雅会会员的入住体验。 Management and Leadership of the Housekeeping Team 管理和领导客房团队 · Select, train, develop, schedule and manage the performance of direct and indirect subordinates to ensure the efficient running of housekeeping operations. 选择、培训、发展、安排和管理直接和间接下属的绩效表现,以确保客房部的有效运营。 · Creates an environment that allows colleagues to achieve job fulfillment and provides a path for career development with Fairmont Brand.  Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team. 为所有同事创造出一个可以完成工作任务并在品牌内得到提升与发展的工作环境。通过积极参与运营以及对同事的支持与发展来建立一个持续进步的团队。 · Provides guidance and motivation to the Housekeeping Team. Establishes and communicates on a daily basis with the Housekeeping Team. A strong commitment to colleague satisfaction. 指引并激励客房部团队,与团队建立实时的沟通,并且对人才满意度负责。 · Conduct and chair regular operational meetings to review, monitor, adjust and upgrade the performance of the Department as a whole, explaining new directions and policies and procedures at the same time. 召开并主持定期部门例会,并就部门整体工作做出回顾、管控、修改以提高工作成果,同时在例会上解释新的政策和方向。 · Supports the Housekeeping team to be consistent in service, use a collaborative, enabling leadership style, have regular team meeting. 通过协作与授权相结合的领导方式,与定期召开部门会议的方法相结合,确保客房部保持始终如一的服务质量。 · Controls the duty roster for sub departments guaranteeing quality as well as considering the highest personnel cost efficiency. 在保证服务质量的同时,通过对各分部门排班的管控以达到效率最大化的目的。 · Recruit, induct and train a Housekeeping team who are competent and confident to exceed guest expectations. 招聘、任命和培训出一个可胜任且有信心超越客人期待的客房部团队。 · Use the performance review process on regular basis to identify and develop talent for growth management performance issues, using coaching styles. 以辅导的方式和定期绩效评估相结合,以达到认知和发展人才的目的。 · Identifies training needs, approve training plan of all Housekeeping sub-departments and follow-up to ensure compliance and efficiency of training activities. 确认培训需求,批准各分部门的培训计划,并跟踪培训进展以及确认培训效果。 · Prepares the annual budget and manning guide and manage the Housekeeping Department within budgetary guidelines. 根据预算指导准备客房部年度收入/费用及人员预算。 · Drafts and evaluate work flows to improve and optimize organization. 对工作流程进行制定和评估以达到优化提升的目的。 · Ensures clear communication within departments. 确保部门内的沟通顺畅。 · Carry out disciplinary actions in line with hotel procedures. 按照酒店规章制度对不合适的行为采取相应措施。 Involvement as a Member of the Housekeeping Leadership Team  参与酒店管理 · Involvement in budget preparations and responsible for profit & loss. 参与预算的制订,并对部门损益负责。 · Management and responsible for FF&E budgeting, inventory and preservation. 对酒店固定资产预算、盘点和保养进行管理并负责。 · Oversee all labor cost controls within budget limits and occupancy variances to maximize productivity. 通过监督管控人工成本与入住率之间的差异来最大化劳动生产率。 · Initiate action to correct a hazardous situation and notify ERT of potential dangers. 在发现安全隐患时采取行动并通知危机处置团队。 · Informs other departments of housekeeping matters, which concern them, notably the Front Office to ensure accurate room status, in addition to communicating with engineering. Conducts and participates in monthly communication meetings. 向各部门传达涉及客房部的事务,尤其是与前台沟通确认房态准确性,以及与工程部保持密切联系。组织并参与月度沟通会议。 · Involvement in settle guest concerns/complaints toward to Housekeeping operation whenever is required. 随时参与解决客人针对客房部运营的反馈或投诉。 · Participate in hotel’s Manager on Duty program. 参与酒店的行政值班。 · Deputizes for the Director of Rooms when required. 在需要时代理履行房务总监的职责。 Main Complexity/Critical Issues In The Job主要复杂/关键工作事项 · Cleanliness and presence of guestrooms and public area. 确保客房及所有公共区域的清洁和状态。 · Accuracy in labor and cost control 确保人工成本及费用成本。 · Management of equipment proper use and maintenance.  确保设备的正确使用和保养。 · Management of hygiene policy. 保证卫生安全。 · Ensure wherever possible that colleagues are provided with a work place free of discrimination, harassment and victimization. 确保提供给同事们一个没有歧视、骚扰和危险的工作环境。
  • 济南 | 2年以上 | 大专 | 提供食宿
    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 技能培训
    • 节日礼物
    • 员工生日礼物
    有限服务中档酒店 | 50-99人
    • 投递简历
    【岗位职责】 1.保证成本月结工作及时准确地完成。监督各营业点的食品和酒水成本。 2.审阅收货记录,保证与实际收货数量一致,签字手续齐全。确保下属员工工作效率和数据及时性、准确性。定期对下属员工进行培训,加强员工业务的专业性、稳定性。定期对酒店自助餐进行成本测试,出具测试报告,分析数据。 3.及时完成固定资产入库及调拨,以及OE资产盘点表的制作,定期配合综合部进行季度、半年度资产盘点,并组织财务部进行年度资产盘点以及出具盘点报告。 4.编制每日成本日报,关注各营业点成本率,及时与厨师长沟通。监督营运部门制定最大最小库存量,每季度进行调整和检查。 5.参加每周市场询价,审核采购部制定的价格。编制成本会计科目余额分析报表。编制成本月报表。编制固定资产、存货报表。编制固定资产登记报表。 6.完成采购收货系统的品项添加,并审核收货系统中各部门采购申请单的合理性。 7.参与酒店开标、商务谈判、产品盲评、供应商考察等工作,监督并审核。完成每月固定资产计提折旧。 8.编制每季度OE资产破损率报告,对超出破损率的部门进行收款。 【岗位要求】 1.大学专科及以上学历。 2.两年在同星级酒店的相关工作经验。 3.熟练使用Office软件。
  • 济南 | 2年以上 | 中专 | 提供食宿
    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 技能培训
    • 节日礼物
    • 员工生日礼物
    有限服务中档酒店 | 50-99人
    • 投递简历
    【岗位职责】 1.依照既定工作程序对所有制服、布草进行接收、分类、读数、存储和发放。 2.每月对制服、布草等报损工作;客用品大仓的综合管理。 3.进行制服和布草的盘点工作。修补制服,汇报制服的损坏和丢失情况。保持对制服发放和丢弃的记录。 4.办公室的内勤事务(文档的管理、报表的准确性、员工问询、日常接待、考勤等)。 5.收到货物后,抽查其数量和质量。任何质量和数量的不符都要向行政管家汇报。 6.精确记录月度消耗量及储备量,并于每月初将汇总报告交与行政管家。 7.检查仓储室,保持仓库的卫生。负责客房部备品的订购、储存及发货并严格控制所有备品。 【岗位要求】 1.中专及以上学历。 2.两年以上在星级酒店的相关工作经验。 3.良好的沟通能力。
  • 客房主管

    4千-5千
    济南 | 2年以上 | 中专 | 提供食宿
    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 技能培训
    • 节日礼物
    • 员工生日礼物
    有限服务中档酒店 | 50-99人
    • 投递简历
    【岗位职责】 1.监督、检查客房部各项标准和工作程序的执行,如卧室服务、卫生间服务、洗衣服务、清洁服务、布草维护等。 2.负责管理接班和交班工作,以确保交接班过程的有效进行。 3.为清洁客房的员工分配客房、抽查客房做房标准。 4.管理仓库、保存充足的用品存货。按要求完成库存盘点工作。维持存货水平。 【岗位要求】 1.中专及以上学历。 2.两年以上在星级酒店的相关工作经验。 3. 良好的沟通能力。
  • 销售经理

    4千-5千
    济南 | 1年以上 | 大专 | 提供食宿
    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 技能培训
    • 节日礼物
    • 员工生日礼物
    有限服务中档酒店 | 50-99人
    • 投递简历
    【岗位职责】 1.积极完成每月及年度的个人销售指标。 2.有目的性地安排销售上门、电话等形式的拜访计划,建立并维持良好的客户关系并且不断地开发新的生意机会。发展潜在的客户群体,并利用系统数据安排有效的销售战略计划,从而提高酒店在市场上的占有率。 3.与相关销售人员紧密沟通并协同工作,通过定期的酒店招待、宴请及举办主题活动来全面地保持好客户关系。 4.保持与客户以及同事之间积极良好的工作合作关系与紧密沟通,确保按客人的需要提供准确高效的服务。 5.在跟进处理生意或客户询问时,确保与活动组织者及时有效地沟通,以充分了解和跟进其需求,并在活动安排上给予专业的忠告和建议,最终使生意确定下来。 6.生意谈判过程中适时向客户提供销售报价、合同,按照合同约定与洽谈细节出具团队通知单并及时全面地传达到酒店相关部门。 7.始终保持客户档案、销售文件和系统信息的准确性和有效性,并定期检查更新。 8.了解并熟悉竞争对手的产品信息,包括公司协议价、主要客户及其产量、酒店客房、餐饮、会务等,进行广泛的市场竞争者调查并形成调研报告。 9.始终保持对酒店设施设备、产品及服务项目的详细了解。与竞争对手酒店、姊妹酒店、会务、差旅公司及平台等保持良好的互动关系。 【岗位要求】 1.大专及以上学历。 2.一年以上在星级酒店的相关管理经验。 3.良好的沟通能力。
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