【岗位职责】 1、负责前厅部日常文书处理及档案管理工作 2、接待来访客人，提供基础咨询服务 3、协助办理入住/退房手续及房态管理 4、处理部门内部文件传递与信息沟通 5、维护前台区域整洁及办公用品管理

岗位职责： 1. 落实交接班工作，核对房态、账务、客情及遗留事项，填写值班日志，跟进问题闭环处理； 2. 全域巡检大堂、楼层、消防、公共区域，督查员工仪容仪表、服务标准、环境卫生及设施运维； 3. 全权处理宾客咨询、诉求、各类投诉，依规使用房型升级、折扣、赠送等权限，维护OTA口碑，降低差评； 4. 负责门店当班消防、治安、财产安全管理，独立处理宾客纠纷、设备故障、应急突发、公安核查等事件，重大事项及时上报； 5. 审核当班收银账单、免单挂账，把控财务风控；统筹在岗人力，协调前厅、客房、工程、安保联动配合； 6. 完成上级交办的其他工作事项。 任职要求 1. 中专及以上学历，3年以上酒店值班经理/前厅主管经验； 2. 熟练操作酒店PMS系统，熟悉酒店入住、账务、消防、公安登记全套流程； 3. 具备独立客诉处理、应急应变能力，抗压性强，可接受夜班及节假日排班； 4. 品行端正，服务意识强，沟通协调能力佳

· To assist the Director of Marketing in administration and overall sales activity planning of the sales office. 协助市场销售总监管理所有销售活动计划。 · Supervise the sales managers and sales executives as well as sales office Clerical talent’s daily work. Responsible for the hotel’s sales activities. 督导销售经理和销售人员以及销售办公室文员的日常工作。 · Responsible for the hotel’s sales activities: 负责酒店的销售任务包括： - Selling the hotel to Business and Leisure individual traveler, Business and Leisure group, Business meeting etc. 商务及休闲散客、商务及休闲团队、商务会议等的销售工作。 - Assist the Director of Marketing on development and implementation of the annual marketing plan and sales target. 协助市场总监发展完成年度销售计划及销售目标。 - Make joint sales calls with the sales talent to understand their training needs. 了解销售人员的培训需要并制定销售拜访。 - Planning and development of an organized sales effort, such as sales blitzes, partnership in excellence … to solicit appropriate business which achieves the goals and objective of the hotel. - 计划及发展有组织的销售工作，如销售战，伙伴关系，征求适当的业务，以达到酒店的目标。 · To attend overseas travel trade shows as agreed to in the sales and marketing. 出席海外旅游业展览。 · Develop an effective sales plan in plans and action format for all segments of the marketing mix with full input and commitment from your managers. 制定一份有效的销售计划，以计划和行动的形式针对市场营销组合的所有部分，并得到经理的充分支持和承诺。 · Ensure that individual sales manager’s goals are set and monitored as well as ensure performance on a monthly basis. 确保设定销售管理目标同时确保每月工作情况。

此岗位需持有食品安全证书 Contributes to guest satisfaction and safety by respecting hygiene standards and procedures. 通过尊重卫生标准和程序来提高客人的满意度和安全性。 Cleans and maintains crockery, equipment and the kitchens. 清洗和维护保养厨房设备。 Ensures everything is tidy during the washing process and in storage. 确保在洗涤和储存过程中保持厨房整洁。

Sales Manager's mission is to primarily promote the hotel and hotels belonging to the chain in his/her area/region. This position is accountable for booking individual, group business, banquets and meetings on an established base of the top producing key accounts and for managing / converting high potential key prospects to meet with and excel the forecasted occupancy, budgeted average rate and revenue. 销售经理的任务主要是在其销售区域内大力推广本酒店及集团内部的其他酒店，该职务负责对个人、团体、宴会、会议的预定，以主要客户为基础并不断挖掘潜在客户以完成及超额完成预订、住房率、平均房价及营业额。

To execute and supervise the day to day smooth operation of all systems and plants and to response to all daily work requests from various operating departments and guests. 确保日常系统和机电设备的正常运行落实日常其它部门和客人提出的各种维修要求。 · Interacts in a positive way with other departments to ensure a perfect guest experience. 与其它部门进行有效地互相配合以确保客人的体验。 · Supports operations and assists in achieving team member and guest satisfaction goals. 支持运作和帮助团队成员实现客人满意度的目标。

上饶本地菜厨师主管 · Produces and presents the dishes for the section in line with the cooking instructions and processes defined by the hotel brand . 根据酒店和品牌的烹饪指导和流程, 制作并展示菜肴 · May be asked to carry out some food preparation in the dining room in front of guests, depending on events or how the F&B offer is organized 视活动或餐饮提供方式而定，可能需要在客人面前在餐厅内准备食物。 · Ensures that dishes are well presented, of a high standard and at the right temperature. 确保在合适的温度下，高质量、高标准的呈现菜肴。 · Delivers dishes in good time to suit guests' wishes. 适时提供菜肴, 以满足客人的期望 · Depending on the hotel, may be asked to receive deliveries, check and store merchandise. 根据酒店要求而定, 可能需要参与收货、检查及贮存货品。 · Organizes his/her work and timing to suit fluctuations in guest numbers and special events. 根据客人数量和特殊活动的变化，合理安排他/她的工作和时间。

负责前台人员业务培训，当天重要客户的接待，客诉处理，部门资产的保管等 维护大堂秩序与服务形象，负责VIP接待与重要宾客服务跟进。 对接OTA、订单核对、房态管理，确保售房准确无误。 监督前厅环境卫生、设施设备完好，发现问题及时报修。 与客房部、销售部、工程部保持高效沟通，保障对客服务顺畅。 定期分析前厅数据，提出服务提升与效率优化方案。

1. 按酒店标准完成客房清扫、铺床、卫生间清洁、物品补齐等工作。 2. 及时上报客房设施损坏、维修事项及安全隐患。 3. 规范使用清洁工具与用品，做好布草清点、分类与交接。 4. 保持工作车、工作间、楼层通道整洁有序。 5. 服从领班、主管工作安排，按质按量完成每日房间任务。 6. 留意住客动态与特殊需求，礼貌提供基础对客服务。 7. 妥善保管遗留物品，按流程登记上交。 8. 遵守酒店安全、卫生及保密制度

Provide information and advice to management of food and beverage revenue and cost control. Ensure the effectiveness and efficiency of the control and operation of receiving, storing and issuing. Active and evaluate the food and beverage control system. Assist positively and constructively the F&B Department in pricing, testing and menu planning an achievement of profit sales. 对酒店餐饮部食品和酒水的成本费用管理提供合理化建议，确保对收货部、仓库和货物分发管理，掌握酒店食品和酒水控制系统。对餐饮部食品和酒水销售价格、菜式推广和菜单计划提出可赢利的合理方案。

岗位职责： 1、制定并完成客房、会议、餐饮整体销售营收指标 2、开发维护政企、商务、旅行社、协议客户资源 3、洽谈宴会、会议、团队订单，报价、签约、全程跟进 4、调研竞品市场，制定销售策略与价格方案 5、维护客户关系，处理接待需求，提升复购与口碑 6、统筹销售台账、数据报表、回款跟进 7、跨部门协作，保障团队/会议活动落地执行 8、筹建期储备客户，铺垫开业及试营业客源 任职要求： 1、大专及以上学历，3年酒店同岗销售经验，熟悉高端酒店运作优先 2、具备商务、政企、旅行社客户资源，有宴会、会议、团队销售开发经验 3、精通报价、合约签订、回款跟进，熟悉OTA及协议客户合作模式 4、具备市场洞察与竞品分析能力，能独立制定销售计划、完成营收指标 5、沟通谈判能力强，抗压性好，形象得体，服务意识佳 6、熟练办公软件，可独立制作报表、客户台账 7、有酒店筹备/试营业前期拓客经验优先

To review the final input into the general ledger from the various sources, to identify and reconcile the items affecting the balance sheet and to report on the financial results as required. To assist the FC in overseeing and directing all aspects or operation with regard to the processing and distribution of local payroll and the bookkeeping operations of the hotel. 检查从各种原始资料输入总分类账的数据，确定和核对影响资产负债表的科目，在需要时汇报财务结果，协助财务总监监督和指导各部门的正常运行和操作,包括本地职工工资的发放和酒店日记账簿的操作。

The Reservation/Service Center Manager will be responsible for the daily operations and administration of the Reservation/Service Center department, including providing support, coaching, training and directing the Reservation/Service Center Team. Furthermore, the Reservation/Service Center Manager will ensure update and maintenance of the hotel’s telephone system as well as reviewing and maximization of the current and future revenue opportunities at the hotel through communication with in-house guests & inquirers. On occasion, will be required to assist the Reservation Team and the Front Office Management Team during daily operation. 预订及服务中心经理负责包括支持、辅导、培训和指导在内的一系列总机日常运营和行政职责。此外预订总机经理将确保酒店电话系统维护和保养，同时通过与住店及非住店客人的沟通确保酒店各项收益的合理化。此外，需协助预订部和前厅部管理团队的日常运营。

Majorly focuses in lobby, supports Front Desk, Service Center, Executive Floor and Concierge during daily operation，also assists the management team in the daily managerial tasks for the Front Office, ensuring a seamless experience for the guest in all areas. Recognizes and maintains relationship with guests, also need solve guest complaint or request in a professional way. 欢迎大使经理主要专注于大堂，同时为前台、总机、行政楼层和礼宾部的日常运营提供工作支持，并通过协助管理层完成部门日常管理工作来确保客人在所有区域内的体验。同时需要认知和维护与客人之间的关系，并以专业的方式处理客人的投诉或要求。

岗位职责： 1、协助培训经理推进开业培训执行，组织入职培训、基础课程及培训现场管理 2、负责员工活动策划与执行（如团队建设、文化活动等），提升员工体验与团队凝聚力 3、参与人力资源各模块基础工作，如员工入招聘流程支持及跨部门协调 4、维护培训记录、员工信息及相关数据，支持人力资源基础运营 岗位要求： 1、大专及以上学历，3年人力资源经验，有酒店或服务行业经验优先 2、具备培训执行、活动组织或招聘支持经验，能承担综合HR职责 3、具备良好组织协调及沟通表达能力，亲和力强 4、做事细致主动，能在筹备期多任务环境下高效推进工作 5、具备良好的服务意识与团队合作精神，适应开业筹备节奏

To assist the Assistant Director of Rooms supervision of hotel public area/office’s cleanliness and florist 主要负责协助房务副总监管理和监督酒店公共区域、办公室清洁维护及花房。 Ensures all offices, washrooms, dormitory, talent lockers, car park, gardens are kept in good condition. 确保所有的办公室、漱洗间、人才宿舍、更衣柜、停车场、花园处于可用状态。 Responsible for in house window cleaning. 确保酒店房间内窗户清洁。 Responsible for pest control in both hotel and office. 确保酒店与办公室无虫害。 Responsible for flower and plant. 负责酒店的鲜花和绿植。 For carpets and marble hotel maintains the rationalization proposal or feasibility plan. 对于酒店的地毯及理石维护提出合理化建议或可行性计划。 Assists in monitoring and controlling departmental cost on an ongoing basis to ensure performance against budget. 协助监控和控制部门成本，以确保在预算中不受影响。

The position is responsible for to be fully responsible for the budget, safety plan and Supervision of the Ministry of Security, and to complete the security work as required by The heads of the departments in charge at all levels. 全面负责保安部的预算、安全计划、督导部门内各级主管领班按要求完成安全保卫工作。 · Regularly inspect the "four protection" equipment in all important parts of the hotel to ensure that the equipment is in good condition. 经常巡视酒店各重要部位“四防”器材设备，以确保设备处于良好的状态。 · Responsible for the work assignment of the talent in the department, leading the talent in the Department to do their duty to protect the lives of hotel talent and guests. 负责本部门人才的工作分派，带领本部门人才尽职尽责，保障酒店人才和客人的生命。 · Emphasis on internal work, organization of security work, responsible for the accumulation and scientific management of archival data. 重视内勤工作，组织好保安工作，负责档案资料的积累和科学管理工作。 · Presided over the regular meetings of the Department, and communicated and implemented the instructions of the higher authorities. 主持本部门的例会，传达贯彻上级指令。

• To assist and responsible to the Director OF Engineering for the integrity of the hotel physical facilities including proper operation, maintenance of M&E plants and installation, fire and life safety, physical security of the building, FF&E. 协助工程总监负责酒店的设施情况，包括部门运行情况，机电设备操作，维修，安装，消防和人身安全情况，酒店建筑安全情况，家具、固定资产等。

· Manage Banquet operations. 负责宴会厅的运作。 · Maintain excellent level of customer service. 保证对客优质服务水平。 · Develop menus with other members of F&B team. 同团队成员一起制定菜单。 · Set departmental targets and objectives, work schedules, budgets, and policies and procedures. 设定部门目标，工作计划，预算和规章制度。 · Evaluate guest satisfaction levels with a focus on continuous improvement. 评估客户满意度并持续改善。 · Ensure communication meetings are conducted and post-meeting minutes generated. 保证组织沟通会并形成会议纪要。 · Assist other departments wherever necessary and maintain good working relationships. 必要时协助其他部门，保证良好的工作关系。 · Comply with hotel security, fire regulations and all health and safety legislation. 遵守酒店安全、消防法规和所有健康与安全制度。 · To ensure proper control on casual labor and minimize their services. 确保适当的控制临时劳动力和减少他们的工作量。

Responsible for rendering secretarial and clerical services for the General Manager and DGM as required. 根据总经理及业主代表的要求提供秘书服务。 To record and transcribe minutes of meetings. 记录并编译会议纪要。 To prepare respective schedules and reports that will be internally distributed or submitted to Accor Head Office laid down by the General Manager. 准备由总经理制定的分发给各部门的时间表及报表，并提交给雅高集团总部。 To draft routine or simple correspondence as assigned. 起草日常信件或指派信件的提纲。 To take down and transcribe the minutes of meetings such as Executive Morning Briefing and dictation from General Manager and EAM, etc. 负责会议记录如早会简要和总经理及行政助理经理的命令等。 To type correspondence, memorandums, circulars, report etc. 打印信函，备忘录和报告等。 To prepare correspondence such as fax, letter, memo, complimentary voucher, etc as assigned with a coding system for tracking. 做一些通讯工作，如传真、信函、备忘录、免费券等的分配并设置代码系统进行追踪。 To open/dispatches mail relative to the division. 按照部门分发信件。 To open and dispatch mail that relates to the department. 查看和发送一些关于部门的邮件。 To maintain office supplies stock. 负责办公用品的管理。 To perform special duties in relation with the division when requested. 需要时协助其他部门的工作。

1. 全面负责酒店日常经营与管理，完成营收、利润、出租率等经营指标。 2. 制定酒店管理制度、服务标准、工作流程，监督各部门执行落地。 3. 统筹前厅、客房、早餐厅、工程、协调 人事、财务等部门工作，协调跨部门问题。 4. 把控服务质量，处理重大客诉、突发事件及VIP接待工作。 5. 负责成本管控，包括人力、能耗、布草、易耗品、采购等，提升毛利率。 6. 对接OTA平台、协议客户、渠道合作，参与市场推广与销售策略制定。 7. 抓好消防安全、治安防范、卫生防疫，确保酒店合规运营。 8. 负责团队建设、人员招聘、培训、绩效考核与员工激励。 9. 定期上报经营数据、分析经营状况，提出改进方案。 10. 维护政府、社区、消防、公安等外部关系，保障酒店正常运营。

【岗位职责】 1、负责酒店前台接待工作，包括客人入住、退房手续办理及问询服务 2、准确处理客房预订信息，及时更新房态并协调客房部、熟练操作酒店管理系统，确保账目清晰准确 4、处理客人投诉及突发事件，及时向上级汇报特殊情况 5、维护前台区域整洁及办公设备正常运行 【岗位要求】 1、18-30周岁，形象端正，普通话流利 2、1年以上酒店前台或相关服务行业工作经验 3、具备基础财务知识，能熟练使用办公软件 4、具备良好的沟通能力和应急处理能力 5、能适应倒班工作制，有团队协作意识

【岗位职责】 1、负责酒店前台接待工作，包括客人入住、退房手续办理及问询服务 2、准确处理客房预订信息，及时更新房态并协调客房部、熟练操作酒店管理系统，确保账目清晰准确 4、处理客人投诉及突发事件，及时向上级汇报特殊情况 5、维护前台区域整洁及办公设备正常运行 【岗位要求】 1、18-30周岁，形象端正，普通话流利 2、1年以上酒店前台或相关服务行业工作经验 3、具备基础财务知识，能熟练使用办公软件 4、具备良好的沟通能力和应急处理能力 5、能适应倒班工作制，有团队协作意识

To assist the Director of People & Culture in achieving People & Culture goals and objectives, particularly in the areas of recruitment, personnel administration/records, and talent relations etc. 协助人才与文化总监完成人才与文化部的各项目标和任务，特别是人员招聘、人事管理和人才关系等方面。 Assist in planning, managing, controlling, coordinating and participating Talent & Culture activities in areas of Talent benefits, wages, salary, labour and Talent relations, recruitment, Talent career development. 协助管理与协调人才福利、人才工资、劳资关系、新人才的招聘、人才职业发展等工作。Recommending, implementing, formulating and executing hotel policies, procedures, rules, regulations and program for Talent. 协助负责制订，完善并执行酒店的规章制度，工作程序和其它人才活动。