【岗位职责】 1、全面负责酒店信息系统的规划、部署、运维与安全，确保酒店IT基础设施（网络、服务器、数据库）稳定运行。 2、管理酒店前台管理系统（PMS）、餐饮系统、财务系统等业务软件，保障数据准确与系统高效。 （绿云） 3、制定并执行IT设备采购、维护、报废等管理制度，控制信息化运营成本。 4、组织内部IT培训，提升员工信息化操作水平，及时解决各部门技术故障与用户需求。 5、跟踪行业新技术发展，提出酒店数字化转型方案，优化客户体验与运营效率。 【岗位要求】 1、具备计算机、信息技术或相关领域基础知识，熟悉主流酒店管理软件（如Opera、西软、千里马等）者优先。 2、掌握网络架构、服务器维护、数据库管理及常见办公软件应用，能独立处理软硬件故障。 3、具有较强的服务意识、沟通协调能力和团队管理能力，能适应酒店行业弹性工作节奏。 4、责任心强，工作细致，能承担压力并主动解决问题。 5、学历、经验、年龄不限，有相关行业经验或认证（如CCNA、HCIA等）者优先考虑。

岗位职责/职位描述 1. To know clearly the hotel objectives and sales target set for his/her area of responsibilities breakdown into weekly, monthly and yearly target set forth in the sales plan 清楚地了解其分管区域的销售目标，并预先在销售计划中将其按年/月/周的目标进行细分。 2. Represents the hotel and participate in domestic and international sales activities 代表酒店参与国内外各项销售活动。 3. Constant customer contact directed towards existing customers and potential customers. 同时与现有客户和潜在客户保持经常联系。 4. To conduct daily sales visit to assigned accounts to solicit business for the hotel for both rooms and food & beverage through effective client account management. 安排每日走访的客户，以期在客房及餐饮上为酒店寻求更多的业务。 5. To plan sales coverage of area/territory assigned in the most effective manner. 以最有效的方式划分销售区域。 6. Identifies and handles sales leads effectively and efficiently 快捷高效地处理业务。 7. Fulfills Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interview 履行客户关系管理的职责，通过完成计划周详的客户拜访实现销售目标。 8. Conduct active distribution of product information and create awareness in the market and business segment or responsibility. 积极宣传酒店产品 9. To always practices “Cross Selling” and Up sell in accordance with corporate and department guidelines during sales calls. 在拜访客户时，经常使用Cross Selling” 和 Upsell等销售技巧。 10. To ensure that all arrangements and requirements agreed with clients with regards to rooms, banquets or F&B services are carried out prior to or during guests stay in the hotel. 保证已与客人确认的客房，宴会及餐饮服务在客人未到或在酒店入住时完成。 11. To provide after-sales service in particular to ensure all guest complaints are taken seriously and discussed with respective department when necessary 提供售后服务，确保认真对待所有投诉，在必要时与相关部门进行沟通。 12. Interact and attend to guest request, concerns and feedback in a professional manner. 以专业的方式与客人互动，关注他们的需求及反馈。 其他要求计算机能力：良好年龄要求：45岁以下

专业要求 Major 酒店管理、英语、市场营销相关专业                                                                                                                    Graduation from Hotel Management,English,Marketing related professional 技能水平 Skills 1.熟知销售系统并具有良好的沟通能力                                                                                                      Fully versed in Sales System with high level of interpersonal skills 2.卓越的领导能力，善于管理并激励员工                                        Excellent Leadership skills with ability to motivate and coach staff 3.对市场走势具有一定的分析和见解 Ability and understanding of the market trends 4.妥善处理及回复客人需求. Able to handle guest request and feedback in a professional manner. 5.具有分析员工不同需要为其制订有效培训计划的能力. Ability to conduct training needs analysis for the department, and prepare effective training plans. 6.能与各级员工互动交流. Ability to interact with all level of people. 7.良好的交流沟通能力. Good interpersonal and communication skills. 8.良好的团队合作精神 Team Player 9.主持每天与销售人员的沟通会，检验每日工作的开展，跟进及数据共享. Conduct daily communication meeting with the entire sales, catering to review on daily activities, job follow ups and information dissemination purposes. 10.确保销售人员按相关政策和规定及时回复客户需求 To ensure the Sales Teams responds to all correspondence and inquiries of leads within the time limit set according to the policy & procedure. 11.督导Sales Incentive Plan，对所有参加者的表现进行定期更新. Supervise Sales Incentive Plan, providing all participants with regular updates on performance 12.与酒店各部门员工及所有客户保持良好的相互沟通和合作关系. Maintain good inter communication and good working relations with all departments and all external contacts. 13.向销售总监就针对细分市场的促销活动提出建议. Recommends to the Director of Sales on promotions and campaign to reach specific markets . 14.与销售总监一起参加每月“Account Productivity”回顾.  To participate in “Account Productivity” monthly review with Director of Sales. 15.参加销售例会，就客户动向及市场走势市场与销售总监进行沟通，及时更新. Participate in daily, weekly and monthly sales meeting to update Director of Sales on the activities of each accounts and market trends. 16.遵守酒店及总部的政策和程序.对个人表现进行时时分析，评估和改进.完成其他交予的工作 Abides by both the hotel and Head Office policies and procedures.Analyses, evaluates and improves personal performance on a continual basis. Carries out other tasks as directed by supervisor 17.记录客户对于酒店发展的建议和最新的信息. Keep clients advised of latest information regarding hotel’s development.. 18. 确保所有客户信息的时时更新，包括数据信息的更新，产品跟踪，客户动向，了解城市当年各项活动 To upkeep of updated record of all sales activities for each accounts (including updated database, production tracking, trends and movement of each accounts）and know all current year city events 工作经验 Experence 具有至少2-3年国际连锁酒店的相关经验                                                                                                          Minimum 2 to 3 years of experience in similar capacity with international chain hotels     

 熟知会议及宴会销售标. 监管团体业务中的销售及服务,维护及管理回头客的活动.达到并超越房间销售的预算期望 管理所有宴会及会议的预订（OPT, TEN, DEF, LOS）,采取预见性措施，保持并发展业务组织活动为市场销售办公室及相关销售人员增进联系，消除隔阂,参加并主持宴会/会议销售及部门晨会.参加信贷、收入、部门领导及销售会议 Is fully aware of Conference & Banquet Sales standards.Oversees in-house selling and servicing of group business.Maintains and supervises activities for accounts with repeat business.Achieves (exceeds.)budget expectations in rooms market segments.Permanent control of all catering and convention bookings (OPT, TEN, DEF, LOS).Permanent control of forecast figures for action steps in time to secure and convert the business.Establishes an event and need period calendar for divisional offices and field sales to fill gaps.Attendance and leading of yield,  conference/banquet sales and morning meetings. 制定部门目标并分析其结果。与公司、旅游销售部门合作进行销售活动。控制宴会地点并和其他合作者保持密切关系。支持市场销售总监的会议及宴会销售。支持会议和宴会间的交叉销售。按要求记录所有的销售拜访。熟知酒店品牌标准。完成上级主管部署的相关职责和特别项目活动。 Assists in establishing the yearly revenue plan.Establishes departmental goals including analyzing the outcome.Conduct sales activities in cooperation with Corporate and Travel Sales departments.Control catering locations and keep a close relationship to location partners and vendors.Supports the DOSM in marketing aspects concerning Conference & Banquet sales.Support the cross selling between conference and banquet events.Ensures exit Interviews with all clients and the input into Opera as per guidelines.Is fully aware of the hotel’s brand standards 对潜在市场进行调查，通过一些有效手段创建及实施特别计划以创造更大的效益，协调保持和增加业务量的各种方法，包括广告、促销、个人销售、宣传、社区关系、特别销售项目等。                                                                                                                                          Investigate potential markets. Create and implement special programs to achieve greater profitability.Coordinate all methods of maintaining and increasing business volume. This includes advertising, sales promotion, personal selling, publicity, community relations, special sales projects, etc.

熟知会议及宴会销售标. 监管团体业务中的销售及服务,维护及管理回头客的活动.达到并超越房间销售的预算期望 管理所有宴会及会议的预订（OPT, TEN, DEF, LOS）,采取预见性措施，保持并发展业务组织活动为市场销售办公室及相关销售人员增进联系，消除隔阂,参加并主持宴会/会议销售及部门晨会.参加信贷、收入、部门领导及销售会议 Is fully aware of Conference & Banquet Sales standards.Oversees in-house selling and servicing of group business.Maintains and supervises activities for accounts with repeat business.Achieves (exceeds.)budget expectations in rooms market segments.Permanent control of all catering and convention bookings (OPT, TEN, DEF, LOS).Permanent control of forecast figures for action steps in time to secure and convert the business.Establishes an event and need period calendar for divisional offices and field sales to fill gaps.Attendance and leading of yield, conference/banquet sales and morning meetings. 制定部门目标并分析其结果。与公司、旅游销售部门合作进行销售活动。控制宴会地点并和其他合作者保持密切关系。支持市场销售总监的会议及宴会销售。支持会议和宴会间的交叉销售。按要求记录所有的销售拜访。熟知酒店品牌标准。完成上级主管部署的相关职责和特别项目活动。 Assists in establishing the yearly revenue plan.Establishes departmental goals including analyzing the outcome.Conduct sales activities in cooperation with Corporate and Travel Sales departments.Control catering locations and keep a close relationship to location partners and vendors.Supports the DOSM in marketing aspects concerning Conference & Banquet sales.Support the cross selling between conference and banquet events.Ensures exit Interviews with all clients and the input into Opera as per guidelines.Is fully aware of the hotel’s brand standards 对潜在市场进行调查，通过一些有效手段创建及实施特别计划以创造更大的效益，协调保持和增加业务量的各种方法，包括广告、促销、个人销售、宣传、社区关系、特别销售项目等。 Investigate potential markets. Create and implement special programs to achieve greater profitability.Coordinate all methods of maintaining and increasing business volume. This includes advertising, sales promotion, personal selling, publicity, community relations, special sales projects, etc.

专业要求 Major 酒店管理、英语、市场营销相关专业                                                                                                                    Graduation from Hotel Management,English,Marketing related professional 技能水平 Skills 1.能与各级员工互动交流                                                                                                       Ability to interact with all level of people 2.工作积极主动                                        Self Starter and Motivator 3.良好的交流沟通能力，良好的团队合作精神 Good interpersonal and communication skills，and team player 4.熟练操作微软等操作系统                                                                                                        Proficient with Microsoft Windows other software. 5.能独立并长时间的工作 Ability to work independently and long hours. 6.可按工作需要出差 Willing to travel. 工作经验 Experence 具有至少2-3年国际连锁酒店的相关经验                                                                                                         Minimum 2 to 3 years of experience in similar capacity with international chain hotels   

【岗位职责】 确保遵循酒店的政策方针和品牌标准。 确保所有队员遵守酒店仪容仪表和个人卫生标准。 确保正确解释酒店的服务标准和酒店政策给员工并且让员工正确的执行。 确保团队严格遵守时间。 提供良好的工作氛围和建立和谐的团队，增加团队的士气和工作效率。 处理员工问题时需要汇报给餐饮部总监和人力资源部总监。 辅导和劝告员工。 对于认可的员工实施培训课程，进行全体员工的培训和评估他们的能力。 通过葡萄酒的培训和侍酒师一起发现潜在的团队成员。 和厨师建立有效的沟通和友善的工作关系。 确保培训和监管新的团队成员，同时需要配合其他的员工。 负责团队的季度评估和团队纪律。 提前意识到缺少服务标准的对客服务并及时制定发展计划，跟踪和执行改变。 和其它部门建立关系。 准备每周班次表。 确保运营时候和大堂酒廊保持精密的联系。 管理时间表格，出席记录和所有员工的津贴。 根据餐饮办公室最后的期限完成所有需要的报告。 在中餐厅有活动或者大型宴会时候准备分析报告。 监管维护申请。 出息餐饮部和每日会议。 每餐前的员工会议。 为以后的活动和促销制定客人邮箱明细。 实施部门会议。 运营时候处理所有的客人建议并且记录在部门日志上面。 设计客人和VIP客人的记录并且维护。 计划和实施每日，每周和每月的清洁计划。 为家具和设备提供卫生及好的工作状态。 监督和保持餐饮部的预算，收入 【岗位要求】 英文和其它语言的沟通能力。 全面的餐饮部运营知识。 良好的管理技能。 持有商业的敏锐感。 积极主动和精力充沛。 领导才干，和团队有良好的沟通。 优秀的书面和口语的英文能力。 整洁干净的仪容仪表。

岗位职责 1、负责客房部的整体经营和运作；分配督导员工工作，制定工作计划。 2、确保部门成本及各项费用，得以良好的控制。 3、根据酒店的运营标准，随时对房间和设施设备及各项物品进行检查。 4、制定部门的年度预算，并确保部门的经营费用控制在预算之内。 5、检查客房部的设施和管理，抽查及提升本部门整体工作质量及工作效率。 6、组织编制部门工作程序及工作考评。 岗位要求 1、专科毕业学历或同等以上。 2、有2年以上同星级客房管理工作经验。 3、熟悉客房部专业知识，熟练使用电脑，持有客房部经理上岗证或资格证书。 4、掌握熟悉客房管理、服务流程和质量标准。 5、具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。

熟知会议及宴会销售标准                                                                    · Is fully aware of Conference & Banquet Sales standards 维护及管理回头客的活动 Maintains and supervises activities for accounts with repeat business. 达到并超越宴会销售预算期望 Achieves (exceeds) budget expectations for catering and banquet 确定并跟进自己负责的的所有宴会生意 Confirm & follow up own catering booking and business 参加宴会/会议销售及部门晨会 Attend conference/banquet sales and morning meetings 参加信贷、收入及销售会议 Attendance of credit, revenue　and sales meetings 参加客户的活动（即，经理人酒会，考察旅行/访问） Attendance of client events (i.e.  Managers Cocktail, familiarization trips/visits) 与新老客户建立良好的关系 Establishes and maintains close relationship to existing and new customers Or with the working experience of Front office/ Reservation priority 或具有前厅部、预定部工作经验者优先考虑。

1. To know clearly the hotel objectives and sales target set for his/her area of responsibilities breakdown into weekly, monthly and yearly target set forth in the sales plan 清楚地了解其分管区域的销售目标，并预先在销售计划中将其按年/月/周的目标进行细分。 2. Represents the hotel and participate in domestic and international sales activities 代表酒店参与国内外各项销售活动。 3. Constant customer contact directed towards existing customers and potential customers. 同时与现有客户和潜在客户保持经常联系。 4. To conduct daily sales visit to assigned accounts to solicit business for the hotel for both rooms and food & beverage through effective client account management. 安排每日走访的客户，以期在客房及餐饮上为酒店寻求更多的业务。 5. To plan sales coverage of area/territory assigned in the most effective manner. 以最有效的方式划分销售区域。 6. Identifies and handles sales leads effectively and efficiently 快捷高效地处理业务。 7. Fulfills Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interview 履行客户关系管理的职责，通过完成计划周详的客户拜访实现销售目标。 8. Conduct active distribution of product information and create awareness in the market and business segment or responsibility. 积极宣传酒店产品 9. To always practices “Cross Selling” and Up sell in accordance with corporate and department guidelines during sales calls.  在拜访客户时，经常使用Cross Selling” 和 Upsell等销售技巧。                                                 10. To ensure that all arrangements and requirements agreed with clients with regards to rooms, banquets or F&B services are carried out prior to or during guests stay in the hotel.   保证已与客人确认的客房，宴会及餐饮服务在客人未到或在酒店入住时完成。   11. To provide after-sales service in particular to ensure all guest complaints are taken seriously and discussed with respective department when necessary   提供售后服务，确保认真对待所有投诉，在必要时与相关部门进行沟通。   12. Interact and attend to guest request, concerns and feedback in a professional manner.   以专业的方式与客人互动，关注他们的需求及反馈。 13. Or with the working experience of Front office/ Reservation priority 或具有前厅部、预定部工作经验者优先考虑。

岗位职责 确保执行酒店政策方针和公司的品牌标准。 对于认可的员工实施培训课程，进行全体员工的培训和评估他们的能力 提前意识到缺少服务标准的对客服务并及时制定发展计划，跟踪和执行改变 在工作中和下属员工沟通，维护已确定的政策和方针。 在用餐期间确保及时纠正错误的餐位。 保持操作台的干净和整齐。 和厨房保持有效的沟通。 在中餐厅经理的指导下，为团队准备培训课题 良好的工作氛围和下属员工良好的工作关系。 在团队中展现个人精神和严守时间。 问候客人，处理评论和问题，无论何时都要在用餐中提高销售关注收入。 向客人推荐菜单的食品和酒水，适当的为客人点单和服务食品和酒水。 维护良好的客户关系和提高个人的修养。 依据库存的要求来采购物品。 准备每周排班。 在经理缺席期间负责运营。 接受餐厅经理安排的其它工作。 为客人服务酒水和食品。 提出好的主意和建议在设计菜单和食品促销的时候。 实施培训课程和时间表格。 全面的食品和酒水知识。 熟练运用客人维护技能 岗位要求 全面的餐饮服务经验和时尚的管理主义。 至少3年的餐饮运营经验。 至少2年以上的同岗位工作经验。 良好的运营和管理技能。 良好的仪容仪表。 积极主动。 团队有良好的沟通才能，监督和刺激员工的积极性。 良好的英文书面和口语能力。

1.有同行业岗位经验。 2.熟悉全日餐厅操作流程。 3.根据标准的菜谱制作高质量的食品菜单； 4、具有很强的组织协调能力； 5、具有较强的学习能力以及团队组织协调能力；

岗位职责 1、查看交班记录，了解上一班的移交事项，并负责处理； 2、熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解酒店的所有活动； 3、熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益； 4、熟练总台各项专业业务和技能，搞好对客服务； 5、熟练掌握店内信息，提供准确的问讯服务； 6、负责为下榻酒店的宾客办理入住登记手续； 7、负责客房钥匙的管理和发放工作并严格遵守验证制度； 8、制作有关报表，为其它部门提供准确的接待信息； 9、负责接听所有来电，并根据客人的要求转接电话。 岗位要求 1、中专以上文化程度，可以进行简单的英语对话； 2、性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感； 3、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范； 4、热爱学习，能够主动积极的学习葡萄酒相关知识，努力提高英语听说能力。

1、检查每日厨房设备以便使用； 2、为厨房出品准备原料，按标准出品； 3、时刻关注本地菜品的市场趋势，根据行政总厨和总经理的要求定期研发新菜品； 4、关注宾客对菜品的评价，及时调整出品质量，以提高宾客满意度； 5、协助收货和储存货物； 6、清洁库房区域，处理垃圾； 7、保持厨房卫生，清洁厨房和设备； 8、保持个人卫生和仪容仪表； 9、参加各种培训活动，在能力足够的前提下积极组织开展本地菜相关培训； 10、协助并帮助其他菜系厨师完成菜品出品，并提高出品质量； 11、完成上级安排的其他工作。

一、食品制作  Food Cook   根据每周菜单制作出高质量的饭菜。 Making high qulity food according to the menu. 确保员工在生产食品，操作设备和使用餐具时遵守安全卫生程序。 Ensure that staffs follow the hygiene and sanitation procedures when handling food / equipment/ utensils.   二、清洁卫生 Cleanliness         厨房内的清洁卫生 。The cleaning of an hygienic kitchen. 员工餐厅及设备的清洁。Engages in the cleaning of staff canteen and equipment. 三、成本控制  Cost Control 确保设备正常使用和清洁，以延长设备使用寿命，防止损害。 Ensure proper use and cleaning of equipment in order to prolong the use and prevent damage. 节约纸张，食品，和水电的用量。 Practice economy where food, paper supplies, electricity and water areconcerned.   严格控制食品的分量和浪费，确保食品毛利。 Maintain strict control on food portioning and wastage, ensuring gross food.    四、仪表  Grooming                                                      确保仪表整洁，职业化，符合酒店的仪表标准要求。  Ensure a clean, professional appearance according to hotel grooming standards.

岗位职责/职位描述 1. To know clearly the hotel objectives and sales target set for his/her area of responsibilities breakdown into weekly, monthly and yearly target set forth in the sales plan 清楚地了解其分管区域的销售目标，并预先在销售计划中将其按年/月/周的目标进行细分。 2. Represents the hotel and participate in domestic and international sales activities 代表酒店参与国内外各项销售活动。 3. Constant customer contact directed towards existing customers and potential customers. 同时与现有客户和潜在客户保持经常联系。 4. To conduct daily sales visit to assigned accounts to solicit business for the hotel for both rooms and food & beverage through effective client account management. 安排每日走访的客户，以期在客房及餐饮上为酒店寻求更多的业务。 5. To plan sales coverage of area/territory assigned in the most effective manner. 以最有效的方式划分销售区域。 6. Identifies and handles sales leads effectively and efficiently 快捷高效地处理业务。 7. Fulfills Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interview 履行客户关系管理的职责，通过完成计划周详的客户拜访实现销售目标。 8. Conduct active distribution of product information and create awareness in the market and business segment or responsibility. 积极宣传酒店产品 9. To always practices “Cross Selling” and Up sell in accordance with corporate and department guidelines during sales calls. 在拜访客户时，经常使用Cross Selling” 和 Upsell等销售技巧。 10. To ensure that all arrangements and requirements agreed with clients with regards to rooms, banquets or F&B services are carried out prior to or during guests stay in the hotel. 保证已与客人确认的客房，宴会及餐饮服务在客人未到或在酒店入住时完成。 11. To provide after-sales service in particular to ensure all guest complaints are taken seriously and discussed with respective department when necessary 提供售后服务，确保认真对待所有投诉，在必要时与相关部门进行沟通。 12. Interact and attend to guest request, concerns and feedback in a professional manner. 以专业的方式与客人互动，关注他们的需求及反馈。

工作职责： 1. 全面负责酒店日常经营和管理工作，确保酒店经营和管理指标的完成； 2. 具有强烈的安全责任意识，负责店内治安、消防及宾客的人身安全； 3. 能有效利用资源，提供精品卓越服务，满足客户需求，提升宾客满意度； 4. 根据市场变化调整定价策略和销售策略，能够剖析各客源比例并进行合理有效调整； 5. 负责店内人力资源工作，致力于打造一只高战斗力、高执行力的团队； 6. 做好在保障精选服务前提下的成本控制和分析； 7. 负责与社会职能部门之间的协调和沟通，为酒店创造良好的经营环境； 8. 有计划、有效率的做好酒店的硬件维护工作； 9. 完成上级领导布置的各项工作。 任职资格： 1. 大专以上学历，3年以上星级酒店部门总监或知名品牌酒店总经理岗位工作经验； 2. 熟悉各地方相关的政策法规； 3. 爱岗敬业，注重工作结果； 4. 诚信，正值，有亲和力； 5. 出色的沟通能力、销售能力、团队建设能力及承受工作压力的能力； 6. 有很强的执行力，富有激情，能出色完成公司下达的各种指令； 7. 工作地点：可接受省内外派（优先呼和浩特/鄂尔多斯/包头/银川/中卫/固原/吴忠）。 8. 2026年东北三省及内蒙宁夏地区也有招聘需求，如下城市均可，可按需投递： 黑龙江：哈尔滨/佳木斯/伊春/鸡西/牡丹江/齐齐哈尔/漠河/绥化/扎兰屯 吉林：珲春/敦化/延吉/二道白河/吉林/临江/松江河/伊通/长白 辽宁：丹东/本溪/鞍山/葫芦岛/营口/大连 内蒙古：乌兰察布/赤峰/松原/扎兰屯/呼伦贝尔/呼和浩特/鄂尔多斯/包头 宁夏：银川/中卫/固原/吴忠

职责描述： 1、全面负责酒店日常运营管理工作； 2、负责酒店员工管理，贯彻公司的企业文化和管理制度，营造良好的工作氛围； 3、妥善处理酒店内突发事件。 任职要求： 1、热爱酒店行业，性格开朗，沉稳干练，对服务及品质有高要求； 2、具备中高端连锁酒店门店筹备及全面运营管理经验，熟悉酒店各部门服务及管理流程； 3、具备敏锐的市场感知及客户开发能力。 可接受区域外派

【岗位职责】 1、全面负责酒店餐饮部门的日常运营管理工作，包括中餐、西餐、宴会、酒窖等区域的运营监督与协调； 2、制定并执行餐饮服务标准、流程及管理制度，确保服务质量和顾客满意度； 3、负责餐饮成本控制，包括食材采购、库存管理及人力成本优化，提升部门盈利能力； 4、策划并组织各类餐饮促销活动，提升餐厅营业额及品牌影响力； 5、监督食品安全与卫生管理，确保符合国家相关法律法规及酒店标准； 6、负责餐饮团队的建设与管理，包括员工招聘、培训、考核及激励，提升团队整体素质； 7、处理顾客投诉及突发事件，维护酒店声誉及客户关系； 8、与其他部门（如前厅、市场、财务等）保持高效沟通，确保跨部门协作顺畅。 【岗位要求】 1、具备较强的餐饮运营管理能力，熟悉餐饮行业市场动态及发展趋势；（有红葡萄酒相关知识或中餐背景优先） 2、优秀的团队领导能力，能够有效激励员工并提升团队凝聚力； 3、出色的沟通协调能力，能够妥善处理内外部关系； 4、具备成本控制意识及数据分析能力，能够制定合理的经营策略； 5、对食品安全、卫生及服务标准有深刻理解，并能严格执行； 6、具备较强的抗压能力及应变能力，能够高效处理突发事件； 7、有酒店或高端餐饮行业管理经验者优先； 8、工作态度积极，责任心强，注重细节与服务品质。

岗位职责 1负责酒店客房收益管理，制定并执行定价策略，优化房态控制 2分析市场趋势和竞争对手动态，调整销售策略以提升收益 3管理预订渠道，协调OTA平台及直销渠道的房量分配与价格体系 4监控预订数据，预测入住率，及时调整库存和价格策略 5编制收益分析报告，评估经营绩效并提出改进建议 6与销售前厅等部门协作，确保收益策略有效落地 岗位要求 1具备收益管理或酒店预订相关工作经验者优先 2熟练掌握收益管理工具及酒店PMS系统操作 3数据分析能力强，能独立完成市场趋势研判 4对数字敏感，具备优秀的商业逻辑和价格策略制定能力 5良好的跨部门沟通协调能力及抗压能力 6工作细致严谨，具备较强的执行力和问题解决能力

【岗位职责】 1、全面负责楼层客房的日常运营管理，确保客房清洁、设施设备完好及服务质量达标。 2、督导楼层员工按标准流程完成客房整理、布草更换、物品补充等工作，定期检查卫生及安全状况。 3、合理调配楼层人员排班，协调解决员工工作中遇到的问题，提升团队工作效率与服务意识。 4、负责楼层物资的申领、使用与库存管理，控制成本，避免浪费。 5、处理宾客关于客房服务的投诉与特殊需求，及时反馈并跟进解决方案，提升客户满意度。 6、配合酒店质检部门完成楼层各类检查，落实整改措施，确保符合运营标准。 7、定期组织楼层员工进行岗位技能与安全培训，培养团队协作精神。 8、完成上级交办的其他与楼层管理相关的临时性工作。 【岗位要求】 1、年龄29至48岁，学历不限，具备3年以上酒店楼层管理或相关岗位工作经验。 2、熟悉客房服务流程、卫生标准及布草管理，能独立制定并执行楼层工作计划。 3、具备良好的沟通协调与团队管理能力，能有效处理突发情况及宾客投诉。 4、工作责任心强，注重细节，有较强的执行力与抗压能力。 5、身体健康，能够适应酒店行业的工作节奏（含倒班、周末及节假日排班）。 6、有中高端酒店或度假型酒店楼层主管经验者优先考虑。

Carry out all tasks assigned by the Engineering Director and Chief Engineer, and ensure the quality of work. 贯彻执行工程部总监及总工安排的各项工作，并保证工作质量。 We primarily focus on robust maintenance measures for power supply systems, low-voltage systems, kitchen facilities and equipment, gym equipment, and laundry facilities and equipment. We also organize specialized training programs to ensure that more employees have sufficiently improved their skills in this area to work independently. 主要针对供电系统、 弱电系统、厨房设施设备、健身房设备、洗衣房设施设备修复工作开展有力的维修措施。并且专项组织开展相关培训工作，确保更多员工在该项工作技能有足够的提高，可以进行单独工作。 The electrical supervisor, low-voltage electrical supervisor, and kitchen equipment maintenance management supervisor shall jointly perform the following tasks 督导电气主管、弱电主管、厨房设备维修管理主管共同开展以下工作。 Coordinate and arrange personnel, equipment, and tools in this field, and promptly handle all maintenance and repair work and other tasks related to electrical facilities, equipment, and systems to ensure the normal operation of the hotel and the smooth running of various activities (such as large-scale conferences and performances). 协调安排本专业的人员、设备、工具，及时处理一切与电气设施设备及系统有关的维修维保工作和其他工作，保障酒店的正常运行和各种活动（如：大型会议、演出）的顺利进行。 Inspect and revise electrical regulations and safety operating procedures to ensure the smooth operation of electrical work (such as power supply, lighting, telephone systems, television systems, background music, fire alarm systems, and various electrical control systems in public areas, guest rooms, and restaurants). 检查修订电气专业的规章制度及安全操作规范，保证有关电气（如：公共区域、客房，餐厅的供电、灯光、电话系统、电视系统、背景音乐、消防语音、各类电气控制系统等）工作的顺利进行。 As required by the Engineering Department, supervise the maintenance, repair, overhaul, reconstruction, and renovation projects undertaken by external units, and organize relevant personnel to cooperate closely to ensure project quality. 根据工程部要求，监督外单位所承担的维护维修、大修和改建，改造项目，并组织相关人员密切配合，保证工程质量。 Inspect and supervise the technical training and improvement of the professional skills of electrical engineering staff. 检查督促电气专业的员工技术培训和业务水平的提高。 Report any major issues related to electrical work to the Director of Engineering and the Chief Engineer in a timely manner, and participate in the development of plans to ensure that they are resolved promptly. 有关电气工作的重大问题及时向工程部总监及总工程师汇报，并参与制定计划，使其得到及时解决。 Work with the warehouse manager to strictly control the inventory of various engineering materials as needed (e.g., lighting fixtures, electrical components, maintenance consumables, etc.). 根据需要配合库管严格控制各种工程材料的库存（如：灯具 电器元器件、维修耗材等）。 With responsibility for supervise daily attendance of the staffs and working process, to give them the regular appraisal. 监督员工的出勤和工作状况。随时掌握员工的思想动态。 Establish perfect produce and appliance, and be sure that the ways of operation will strictly followed by staffs to ensure the safety. 监督并负责安全操作规程，安全保护等工作的落实，保证员工的人身安全。 Cooperate with all the members of other departments and provide excellent service for guests. 和各部门的员工保持良好的合作关系，为客人和其他部门提供优质的服务。 To assist the storekeeper by keeping some related materials and files of engineering. 协助库管员保管好相关技术资料。 To keep a daily log. 做好工作日志。

Daily Server room inspection, including the engine room temperature, air conditioning operation, server hardware and disk space, the system log, etc. 每日进行机房巡检，包括机房温度，空调运行情况，服务器硬件与磁盘空间，系统日志等。 The data backup tape is replaced daily, and the previous day tape is stored in the safe. 每日对机房的数据备份磁带进行更换，并将前一天磁带妥善存放在机房保险柜内。 Every two weeks do the dust cleaning of the server room. 每两周对机房进行一次除尘清洁。 According to group standards, responsible for the establishment of employee system account, distribution and disable. 根据集团标准,负责员工系统帐号的建立,发放与禁用。 Answer the IT office daily calls, and record the problem as soon as possible 接听IT办公室日常电话，并将问题记录后尽快处理。 To help guests solve the hotel Internet-related problems encountered 协助客人解决酒店上网中遇到相关问题。 Summary of the hotel and Life style in the Micros system in the report, and sent to the card on time. 汇总酒店与Life style在Micros系统中的报表，并按时发送给卡部。 Responsible for office 1 layer 6 LCD screen and the elevator within the video update work. 负责写字楼1层6个液晶屏与电梯内的视频更新工作。 O For the hotel office printing equipment for simple repair or sent to repair center. 对于酒店办公打印设备进行简单维修与报修。 The PC workstation in the use of hardware failure or software problems to deal with and repair. 对于PC工作站使用中出现的硬件故障或软件问题进行处理与报修。 For the system using unskilled employees to give appropriate training, or to help them complete the system entry work. 对于系统使用不熟练的员工给予相应的培训，或协助其完成系统录入的工作。 Assist guests with special network bandwidth requirements at banquets, speed up lines as required to improve customer experience. 协助宴会中有特殊网络带宽需求的客人，按照要求对线路进行提速改善客户体验。 In accordance with the standard on the hotel stored-value card for extension, disable, report the loss, recharge and so on. 按照标准对酒店储值卡进行延期，停用，挂失，充值等。 In accordance with the standards of financial parking cards issued by the hotel card initialization 按照标准对财务发放的酒店停车卡进行卡片初始化。 Perform the tasks assigned by the IT manager. 执行IT经理分配的各项工作任务。 Additional objectives and responsibilities can be added at any time, depending on the need of the business and hotel. 根据饭店运营及其他需要，以上工作目标及工作职责可以随时进行增加。

With responsibility for supervise the high tension and the low tension system.  负责监控高、低压系统。  With responsibility for all maintenance of the power distributing network and power distributing substation. Keep the power supply system is running in normal condition anytime.  负责所有的配电网络及配电室的维保工作，确保供电系统随时正常运行。 Supervise all meters on the equipment in the power distributing substation and make the daily record on the paper. (Such as electric current, voltage, the temperature of the power transformer and so on.). 监控配电室所有的仪表并做好详细记录，如电流、电压、配电表的温度等。 To provide assistant to all maintenances related with electric cables or electric equipment. For example, the warning board has to put on the breaker of electric distributor before maintenance is carried out this electric line. And then keep unauthorized persons away from this electric breaker in order to avoid accident happen during maintenance.  监控所有与电缆、电气设备有关的进行维修工作，如在维修工作执行前，将警示牌挂在待维修的配电屏的开关上，确保闲杂人员远离该开关，保证维修期间的安全。 In case of failure in the power distributing substation, the first important is the electricians must keep himself calm and composed. And then carry out following step to do:  有关配电室方面重大事故，电工首先需保持冷静，按以下步骤执行。 Report this situation of accident to the Electrical Supervisor or Duty Engineer without delay.  及时向电气主管或值班工程师汇报故障情况。 According to the operating rule to carry out a correctly program step by step. For example: to shut some electric breakers or turn on some electric breakers on the power panel in the substation.  根据操作程序有计划的实施维修工作，如：关闭配电室内电板上某些开关或打开某些开关。 During failure is being eliminated by the duty electrician, other authorized persons (such as Electric supervisor, Duty engineer) have to supervise all process in order to guarantee the safety. 在进行排除故障期间，其他相关的工作人员如电气主管、值班工程师必须监督所有维修程序，以确保维修安全。 As the elimination of failure is eliminated. All scene persons have to hold a meeting in order to analysis the reason of failure and make a detail report on the paper.  故障被消除后，所有相关人员须召开会议，分析事故 发生的原因，并做好书面的详细记录。 Keep watch on the instruments and meters related with electric circuit which was repaired. Make record on the log and transfer it when overhand to the next shift.  对维修回路的相关仪器、仪表进行观察，做好工作日志及交接班的转接。 With responsibility for protecting fire on the electric cables and electric equipment.  Avoid any equipment is been running in overload condition.  负责电气、电缆的防火工作，避免任何仪器在超负荷状况下运转。 Take care to keep all instruments and tools in the safety place.  负责所有电气仪器的安全管理。 With responsibility for the maintenance work of Building Auto-control System such as the CCTV (Close circuit Television), Fire alarm, background music, telephone, the door guarantee system are running in good condition.  负责楼宇控制系统，如：闭路电视系统、报警系统、背景音乐、电话系统、门禁系统的正常运转。 With responsibility for maintenance of lighting system, all kinds of electric motor.  负责所有灯光、电机系统的正常运转。 With responsibility for electrical maintenance in all the guest room area and public area.  负责所有客房和公共区域的电器维保工作。 Provide strong support to other departments when special activity. (Such as to set up the mobile sound system or provide a power resource and so on).  协助其他部门举办的活动，如安装移动音响设备、供电等。 Ensure diesel tank is full at anytime in the generator room and with responsibility for running of emergency electric generator room when the two power lines were shut down.  确保发电机房的油箱满荷状态，当双回路闭合时，保证紧急供电。 Carry out temporary job which is arranged by Supervisor or Duty Engineer.  完成电气主管或值班工程师临时交待的工作。 Keep cleaning in the power distributing substation and working space anytime.  保证配电室及工作间的清洁卫生。 Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. 根据业务或酒店需要，其余未尽条款可适时增加