【岗位职责】 1、负责酒店日常设施设备的维修、保养及故障排除，包括但不限于水电、空调、管道、门窗、家具等； 2、定期检查酒店公共区域及客房的设施运行状况，确保其正常使用； 3、协助完成酒店小型改造、装修及设备安装工作； 4、及时响应各部门的维修需求，提供高效、专业的维修服务； 5、负责酒店节能降耗措施的落实，提出合理化改进建议； 6、遵守安全操作规程，确保维修作业符合酒店安全标准； 7、完成上级交办的其他临时性工作任务。 【岗位要求】 1、具备基本的水电、木工、泥瓦工等维修技能，能独立处理常见设施故障； 2、工作认真负责，吃苦耐劳，具备较强的服务意识和团队协作精神； 3、学习能力强，能快速掌握酒店各类设备的使用与维护方法； 4、持有相关职业资格证书（如电工证、焊工证等）者优先； 5、能适应弹性工作时间，包括节假日或紧急情况下的加班需求； 6、无不良嗜好，身体健康，能胜任体力劳动及高空作业。

【岗位职责】 1、负责接待韩国籍客人，提供专业的咨询、引导及翻译服务，确保客人获得优质的入住体验。 2、协助翻译酒店的宣传资料、菜单、活动通知等，确保信息准确传达。 3、记录并反馈韩国客人的意见或建议，协助提升服务质量。 【岗位要求】 1、韩语流利，具备良好的听说读写能力，能够熟练进行商务沟通及翻译。 2、形象端正，举止得体，具备良好的职业素养。

【岗位职责】 1、审计每日收入数据，支持报告和凭证、确保每日及每月收入和付款及时调节、确保所有收入被记录和报告、确保所有礼券或免费券根据政策得到控制、审查所有宴请账单及高职用餐，以确保所有被授权和签署并有合理的解释、检查免费房被合理批准，审计并按日期存档、核对挂入每日报告中的交易，包括但不限于信用卡，支出，折扣及减免，杂费，审计每日餐饮报告并核对在总出纳员报告中出纳员的交款额、确保所有餐厅和酒吧的账单被正确记账、确保所有宴会收入被记入、在电脑系统出现故障全面熟悉酒店手工操作紧急计划，以确保所有手工处理程序遵照执行。 2、维护文档、进行每月备用金的盘点、进行前台保险箱的审计、及时并有效地处理所有要求和询问、收入审计主管分配的其他工作、灵活的工作时间,特别是在月末、执行一切额外的工作,以确保酒店职能顺利运作.

【岗位职责】 1、全面负责酒店工程安保部门的日常运营和管理工作，确保酒店设施设备安全、高效运行； 2、制定并执行酒店工程维护计划，定期检查、保养和维修各类设备，包括电力、空调、消防、给排水等系统； 3、负责酒店安全管理工作，包括消防安全、治安防范、突发事件应急处理等，确保酒店及客人的人身和财产安全； 4、监督外包工程及维修服务，确保施工质量和进度符合酒店标准； 5、管理工程安保团队，包括人员排班、培训、绩效考核及日常工作的协调； 6、配合其他部门完成大型活动或重要接待的保障工作，确保设施设备正常运行； 7、定期提交工程安保工作报告，分析问题并提出改进建议，优化工作流程。 【岗位要求】 1、具备酒店工程或安保相关工作经验，熟悉酒店设施设备管理及安全规范； 2、掌握基本的工程维修技能，能够处理常见的设备故障； 3、具备较强的安全管理意识，熟悉消防、治安等相关法律法规； 4、具备良好的团队管理能力，能够有效协调和指导团队成员； 5、责任心强，具备较强的应急处理能力和抗压能力； 6、持有相关职业资格证书（如电工证、消防操作证等）者优先。

【岗位职责】 1.掌握所负责楼层的住客状况，提供对客服务。 2.管理好楼层定额物品，严格控制客用品消耗，做好废品回收。 3.负责对结帐房间的查房工作。  4.负责查收宾客洗衣、酒水的送回和补充工作。 5.负责楼层公共区域卫生的清洁工作和部分房间的清洁工作。  6.负责杯具的清洁与消毒工作。 7.负责脏布草的收集、更换与新布草的折叠、摆放工作。  8.完成易耗品的每期盘点工作。 【岗位要求】 1、身体健康，而且适应长时间工作 2、能够承受工作压力 3、视力好 4、会说基本英语口语

【岗位职责】 1、负责酒店客房、会议、餐饮等产品的销售工作，完成公司制定的销售目标； 2、开发并维护客户资源，建立长期稳定的合作关系，提升客户满意度； 3、分析市场动态及竞争对手情况，制定并执行销售策略，拓展新客户群体； 4、协助策划并执行酒店营销活动，提升品牌影响力及市场占有率； 5、定期提交销售报告及市场分析，为管理层提供决策支持； 6、协调酒店各部门资源，确保客户需求得到高效响应与落实； 7、参与销售合同的谈判与签订，确保条款符合公司利益。 1. Responsible for the sales of hotel rooms, meetings, catering, and other products, achieving the sales targets set by the company; 2. Develop and maintain customer resources, establish long-term and stable cooperation, and improve customer satisfaction; 3. Analyze market trends and competitor situations, formulate and implement sales strategies, and expand new customer groups; 4. Assist in planning and executing hotel marketing activities to enhance brand influence and market share; 5. Regularly submit sales reports and market analyses to provide decision support for management; 6. Coordinate resources across hotel departments to ensure customer needs are efficiently met and implemented; 7. Participate in the negotiation and signing of sales contracts to ensure terms align with the company's interests. 【岗位要求】 1、具备较强的市场开拓能力及客户管理经验，熟悉酒店行业销售模式； 2、优秀的沟通能力与谈判技巧，能够独立完成销售任务； 3、具备团队协作精神，能够高效协调内外部资源； 4、抗压能力强，适应快节奏工作环境，能够接受一定程度的出差； 5、熟练使用办公软件（如Word、Excel、PPT等），具备基本的数据分析能力； 6、对酒店行业有热情，愿意长期深耕销售领域。 1. Possess strong market development abilities and customer management experience, familiar with the sales models in the hotel industry; 2. Excellent communication and negotiation skills, capable of independently completing sales tasks; 3. Have a team-oriented spirit, able to efficiently coordinate internal and external resources; 4. Strong stress resistance, adaptable to a fast-paced work environment, and able to accept a certain amount of business travel; 5. Proficient in using office software (such as Word, Excel, PPT, etc.) and possess basic data analysis skills; 6. Enthusiastic about the hotel industry and willing to dedicate long-term effort to the sales field.

【岗位职责】 1、负责酒店客房、会议、餐饮等产品的销售工作，完成公司下达的销售指标； 2、开发新客户资源，维护现有客户关系，定期拜访重点客户，建立长期稳定的合作关系； 3、收集市场信息，分析竞争对手动态，制定有效的销售策略； 4、参与酒店营销活动的策划与执行，提升酒店品牌影响力； 5、协助处理客户投诉及突发事件，确保客户满意度； 6、定期提交销售报告及市场分析，为管理层提供决策依据； 7、配合财务部门完成应收账款管理，确保销售回款及时。 1. Responsible for the sales of hotel rooms, meetings, catering, and other products, achieving the sales targets assigned by the company; 2. Develop new client resources, maintain existing client relationships, regularly visit key clients, and establish long-term stable cooperation; 3. Collect market information, analyze competitors' activities, and formulate effective sales strategies; 4. Participate in the planning and execution of hotel marketing activities to enhance the hotel's brand influence; 5. Assist in handling customer complaints and emergencies to ensure customer satisfaction; 6. Submit regular sales reports and market analysis to provide decision-making support for management; 7. Cooperate with the finance department to manage accounts receivable and ensure timely sales collections. 【岗位要求】 1、具备较强的市场开拓能力和客户服务意识，能独立完成销售任务； 2、良好的沟通协调能力及谈判技巧，善于维护客户关系； 3、具备一定的市场分析能力，能根据市场变化调整销售策略； 4、抗压能力强，适应快节奏工作环境； 5、熟练使用Office办公软件，具备基本的数据分析能力； 6、有酒店行业销售经验者优先，无经验者可接受系统培训。 1. Possess strong market development abilities and customer service awareness, capable of independently completing sales tasks; 2. Good communication and coordination skills as well as negotiation skills, adept at maintaining customer relationships; 3. Have a certain market analysis capability and able to adjust sales strategies according to market changes; 4. Strong stress resistance, able to adapt to a fast-paced work environment; 5. Proficient in using Office software and possess basic data analysis skills; 6. Sales experience in the hotel industry is preferred, but those without experience can receive systematic training.

您的职责是在遵循凯悦酒店集团的企业战略及品牌标准的前提下，保持所在部门的高效营运，并满足员工、客人及酒店业主的期望。 遵循会议宴会服务的经营理念及凯悦酒店集团的标准来管理指定宴会厅，使之成为成功的独立盈利中心，并在严格按预算范围经营的同时，提高顾客满意度，确保会议宴会服务的盈利。 You will be responsible for the efficient running of the department in line with Hyatt Hotels Corporation's Corporate Strategic Priorities, whilst meeting employee, guest and owner expectations To manage the assigned Event Service as a successful independent profit centre, in line with the Event Service’s operating concept and Hyatt International standards, ensuring maximum guest satisfaction while operating within budget, helping to ensure the financial success of the Event Service. 拥有酒店或旅游管理等领域的相关学位、学徒经历或学历；至少两年酒店或大型高级会议宴会服务经理或副理工作经验。 Ideally with a relevant degree, apprenticeship or diploma in Hospitality or restaurant management. Minimum 2 years work experience as Event Service Manager or Assistant Manager in a hotel or large Event Service with good standards.

【岗位职责】 1、协助餐厅经理负责餐厅日常运营管理工作，包括人员排班、服务流程监督及现场协调 2、督导服务员执行标准化服务流程，确保服务质量符合酒店品牌标准 3、处理顾客投诉及突发事件，及时提出改进方案并跟进落实 4、监控餐厅设备维护及卫生状况，确保符合食品安全及卫生规范 5、协助制定并执行餐厅销售策略，完成月度营收目标 6、负责新员工岗位培训及团队绩效评估 7、定期分析经营数据，提出成本控制及服务优化建议 1. Assist the restaurant manager in overseeing daily restaurant operations, including staff scheduling, supervising service procedures, and prioritizing on-site coordination. 2. Supervise waitstaff in executing standardized service procedures to ensure service quality meets hotel brand standards. 3. Handle customer complaints and emergencies, promptly propose improvement plans and follow up on their implementation. 4. Monitor restaurant equipment maintenance and hygiene conditions to ensure compliance with food safety and sanitation regulations. 5. Assist in developing and implementing restaurant sales strategies to achieve monthly revenue targets. 6. Responsible for training new employees and evaluating team performance. 7. Regularly analyze operational data and provide suggestions for cost control and service optimization. 【岗位要求】 1、具备餐饮服务行业工作经验，有团队管理经验者优先 2、熟悉餐厅运营流程及食品安全管理体系 3、出色的沟通协调能力，能有效处理客诉及团队关系 4、具备基础财务知识，能进行营业数据统计分析 5、工作细致负责，能在高压环境下保持高效执行 6、具备灵活排班能力（含周末及节假日） 7、普通话流利，掌握基础英语沟通能力者优先 1. Possess work experience in the catering service industry; candidates with team management experience are preferred. 2. Familiar with restaurant operations and food safety management systems. 3. Excellent communication and coordination skills, able to effectively handle customer complaints and team relations. 4. Possess basic financial knowledge, capable of business data statistics and analysis. 5. Detail-oriented and responsible, able to maintain high efficiency in a high-pressure environment. 6. Flexible scheduling ability, including weekends and holidays. 7. Fluent in Mandarin; basic English communication skills are preferred.

【岗位职责】 1、负责酒店各类宣传物料的设计与制作，包括但不限于海报、宣传册、易拉宝、展板、菜单等； 2、协助完成酒店线上平台的视觉设计，如官网、微信公众号、OTA平台等页面的美化与更新； 3、参与酒店活动策划，提供创意设计方案，并负责活动相关的视觉呈现； 4、根据酒店品牌调性，维护并优化视觉形象，确保设计风格统一且符合品牌定位； 5、与市场部、运营部等部门协作，高效完成设计需求，确保项目按时交付； 6、定期收集行业设计趋势，优化设计流程，提升设计质量和效率。 1. Responsible for designing and producing various hotel promotional materials, including but not limited to posters, brochures, roll-up banners, display boards, menus, etc.; 2. Assist in completing the visual design of the hotel's online platforms, such as the official website, WeChat public account, OTA platforms, and beautification and updates of pages; 3. Participate in hotel event planning, provide creative design solutions, and be responsible for the visual presentation related to events; 4. Maintain and optimize the visual image according to the hotel's brand tone, ensuring a consistent design style that aligns with brand positioning; 5. Collaborate with departments such as Marketing and Operations to efficiently fulfill design requirements and ensure projects are delivered on time; 6. Regularly collect industry design trends, optimize design processes, and improve design quality and efficiency. 【岗位要求】 1、具备良好的美术功底和审美能力，对色彩、排版、构图有敏锐的感知力； 2、熟练使用Photoshop、Illustrator、CorelDRAW等设计软件，能独立完成设计任务； 3、具备一定的创意能力，能根据需求提出新颖的设计方案； 4、工作细致认真，责任心强，具备良好的沟通能力和团队协作精神； 5、对酒店行业或服务业的视觉设计有一定了解者优先； 6、能适应快节奏工作环境，具备较强的抗压能力和多任务处理能力。 1. Possess a solid foundation in art and aesthetic ability, with a keen sense of color, layout, and composition; 2. Proficient in Photoshop, Illustrator, CorelDRAW, and other design software, capable of completing design tasks independently; 3. Have a certain level of creativity, able to propose innovative design solutions based on requirements; 4. Detail-oriented and conscientious, with a strong sense of responsibility, good communication skills, and teamwork spirit; 5. Candidates with an understanding of visual design in the hotel or service industry are preferred; 6. Able to adapt to a fast-paced work environment, with strong stress tolerance and multitasking abilities.

【岗位职责】 与既有的客户和潜在的客户及合作伙伴保持密切的联系 Active distribution of product information and creates awareness in the markets and business segments or responsibility 高效认知和掌握销售线索 Identifies and handles sales leads effectively and efficiently 代表酒店参加国际及国内的销售活动 Represents the hotel and participates in domestic and international sales activities 发挥创造力，为酒店的产品及部门做出应有的贡献 Creative contribution to product and sales development 仔细计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标 Fulfills Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interviews 在所负责的市场区域内，监视和报告市场及竞争者的情况 Monitors and reports on market and competition within own market segment 准备销售报告，确保市场及客户信息的准确性，以便于工作的跟进 Prepares and updates customer management reports and ensures all nece 【岗位要求】 1、具备领导才能，了解所负责部门对各职位的责任 2、掌握使用互联网及其它主要电脑系统的知识 3、掌握应用销售及前台的电脑系统 4、了解商务旅游、旅游业国际市场，会议旅游及餐饮销售 5、能够掌握和理解市场和竞争 6、必须具备良好的中，英文读写能力 7、良好的电脑技能，至少会使用微软2003或以上操作系统、微软办公软件2003或更高版本、互联网及其它的流行出版软件 8、良好的人际交往和沟通技巧 9、独立工作和团队工作的能力 10、3年销售与市场推广方面的经验, 包括在国际连锁酒店的管理经验并有最少XXX年的销售经理经历

【岗位职责】 1、负责酒店客房、餐饮及其他产品的收益管理工作，制定并执行收益管理策略； 2、监控市场动态、竞争对手价格及预订情况，及时调整定价策略； 3、分析历史数据及市场趋势，预测需求变化，优化房态及价格体系； 4、与销售、市场及前厅部门协作，制定促销方案及渠道管理策略； 5、定期生成收益分析报告，评估经营表现并提出改进建议； 6、管理预订渠道及库存分配，确保各渠道价格一致性及收益平衡； 7、参与制定年度预算及收益目标，并跟踪执行情况。 1. Responsible for revenue management of hotel rooms, food and beverage, and other products, developing and implementing revenue management strategies; 2. Monitor market trends, competitor pricing, and booking status, and adjust pricing strategies in a timely manner; 3. Analyze historical data and market trends, forecast demand changes, and optimize room availability and pricing system; 4. Collaborate with sales, marketing, and front office departments to develop promotion plans and channel management strategies; 5. Regularly generate revenue analysis reports, evaluate operational performance, and provide improvement suggestions; 6. Manage booking channels and inventory allocation to ensure price consistency and revenue balance across all channels; 7. Participate in the development of annual budgets and revenue targets, and track their execution. 【岗位要求】 1、对收益管理或数据分析有浓厚兴趣，具备良好的逻辑思维和数字敏感度； 2、熟练使用Excel等办公软件，能独立完成数据整理与分析； 3、具备较强的学习能力和抗压能力，能适应快节奏工作环境； 4、良好的沟通协调能力，能与各部门高效协作； 5、有雅高酒店工作经验优先； 6、工作细致认真，责任心强，注重结果导向。 1. Strong interest in revenue management or data analysis, with good logical thinking and numerical sensitivity; 2. Proficient in Excel and other office software, able to independently complete data organization and analysis; 3. Strong learning ability and stress tolerance, able to adapt to a fast-paced work environment; 4. Good communication and coordination skills, able to collaborate efficiently with various departments; 5. Work experience at Accor hotels is preferred； 6. Detail-oriented and conscientious, with a strong sense of responsibility and results-oriented mindset.

【岗位职责】 1、负责酒店公共区域的日常清洁与维护工作，包括大堂、走廊、洗手间等区域的卫生清洁 2、定期对酒店地面进行打蜡、抛光等专业保养工作，确保地面整洁光亮 3、负责酒店各类设施设备的日常检查与简单维修，如灯具更换、水管疏通等基础维护工作 4、按要求完成酒店各类布草、地毯的清洁与保养工作 5、及时响应各部门的维修需求，快速解决各类设施问题 6、负责酒店园艺区域的日常维护工作 7、定期检查并补充公共区域的清洁用品及消耗品 8、严格执行酒店的安全管理制度，确保工作安全规范 【岗位要求】 1、具备基础的设施设备维修能力，能处理简单的水电问题 2、熟悉各类清洁设备的使用方法及维护知识 3、工作认真负责，能吃苦耐劳，适应倒班工作制 4、具有良好的服务意识和团队协作精神 5、身体健康，无不良嗜好 6、有酒店PA工作经验者优先考虑 7、持有相关职业资格证书者优先

【岗位职责】 1、全面负责酒店前厅部的日常运营管理工作，确保宾客接待、入住登记、退房结账等流程高效顺畅 2、监督并指导前台员工提供优质的客户服务，及时处理宾客投诉及特殊需求，提升宾客满意度 3、制定并优化前厅服务标准和工作流程，定期对员工进行服务技能和礼仪培训 4、协调客房、餐饮等部门，确保跨部门协作顺畅，提升整体服务品质 5、负责前厅部排班、考勤及绩效管理，合理控制人力成本 6、分析宾客反馈数据，定期提交运营报告并提出改进建议 1. Fully responsible for the daily operational management of the hotel's front office, ensuring that guest reception, check-in, and check-out processes are efficient and smooth. 2. Supervise and guide front desk staff to provide high-quality customer service, promptly handle guest complaints and special requests, and enhance guest satisfaction. 3. Develop and optimize front office service standards and workflows, and regularly conduct training for staff on service skills and etiquette. 4. Coordinate with housekeeping, F&B, and other departments to ensure smooth cross-departmental collaboration and improve overall service quality. 5. Responsible for front office scheduling, attendance, and performance management, while reasonably controlling labor costs. 6. Analyze guest feedback data, regularly submit operational reports, and provide improvement recommendations. 【岗位要求】 1、具备优秀的客户服务意识和沟通协调能力，能够妥善处理各类突发事件 2、有较强的团队管理能力，能够有效激励和带领团队达成目标 3、有华住酒店工作经验优先 4、工作细致认真，具备较强的问题解决能力和抗压能力 5、普通话流利，具备良好的英语沟通能力者优先 6、可适应倒班工作制 1. Possess excellent customer service awareness and communication coordination skills, capable of properly handling various emergencies. 2. Have strong team management abilities, able to effectively motivate and lead the team to achieve goals. 3. Experience working in Huazhu Hotels is preferred. 4. Work meticulously and conscientiously, with strong problem-solving abilities and stress resistance. 5. Fluent in Mandarin, proficiency in English communication is a plus. 6. Able to adapt to shift work.

【岗位职责】 1、负责客房的日常清洁与整理工作，确保房间整洁、舒适，符合酒店卫生标准； 2、及时更换床单、被套、枕套等布草，补充客房内的洗漱用品、茶具等消耗品； 3、检查客房设施设备（如灯具、电视、空调等）是否正常运行，发现问题及时报修； 4、协助处理客人的合理需求，如提供额外物品或解决简单问题，确保客人满意度； 5、按照酒店规定处理客人遗留物品，并做好登记与上交工作； 6、保持工作区域（如布草间、服务车等）的整洁与有序； 7、配合上级完成临时安排的清洁或服务任务。 【岗位要求】 1、身体健康，能适应体力劳动及站立工作，无传染性疾病； 2、工作细致认真，责任心强，具备良好的服务意识； 3、具备团队合作精神，能服从工作安排； 4、无需相关工作经验，酒店将提供岗前培训； 5、能适应倒班工作制（含早班、中班、晚班）； 6、优先考虑有酒店客房服务经验者。

工作职责：Manage Direct Digital Channels 管理直销渠道Implement and monitor strategies to drive online traffic to your hotel via direct digital Channels.实施并监控策略以通过直销渠道为酒店带来流量。IHG.com, IHG App－ HCM Performance Audit & Refresh. Review on a regular basis hotel’s description, pictures, and video to improve SEO performance and make sure hotel is sell at its best.IHG 网站及 App、 HCM 内容平台的表现审计和内容刷新。定期审阅酒店在HCM 内容平台的介绍、图片以及视频等信息，以确保最大化自然搜索相关性及预定流内的转化。IHG’s M&E WeChat Mini Program – Ensure Content is updatedIHG 会议微信小程序 – 确保相关内容始终为最新的。IHG’s Corporate Travel Mini Program – Increase its awareness among hotel associates. Working together with Sales team, to ensure. relevant clients are using this tool for best scalability. Ensuring the best content accuracy based on hotel‘s actual statusIHG尚悦会微信小程序–提升尚悦会小程序在酒店相关部门的认知度。确保相关客户及销售人员最大化使用此工具。确保信息的完整和准确。IHG’s WeChat Mall IHG 微信商城： Offer Submission－ Work closely with Hotels’ related functions （e.g. Revenue management & R&B） to set up hotel individual package产品提交 – 与收益管理、餐饮等相关部门通力合作设计产品确保竞争力和并符合酒店定价体系。Product on & Off shelf 产品上架与下架。Booking Management / Redemption 订单管理、核销管理。Owned Traffic Operation （WeChat groups） 私域流量（酒店粉丝群等）运营Performance Review 业绩分析与回顾。Follow the IHG GC yearly Campaign Calendar （including loyalty Brand & destination） across the year. 遵循IHG支持中心年度的营销日历（包括会员相关、品牌相关、及目的地相关）。Participate ‘Ignite’ performance MKT program, and work with Support Center Performance marketing team & subregional commercial teams to optimize keywords selection. 参与 ‘Ignite’ 数字营销项目，定期与支持中心的商务及营销团队共同优化酒店相关关键词。Hotel Funded Paid Media toward direct channels: Manage and execute Display advertising campaigns, including prospecting & retargeting to raise hotel’s awareness and promote hotel’s offer.根据酒店的需求参与‘boost’数字化营销项目，针对直销渠道进行进一步引流。 Liaise with Regional Marketing department and sister hotels for implementation of co－operative online campaigns. 与区域营销团队和兄弟酒店通力合作，提升跨酒店线上营销。Manage 3rd Party Digital Channels.管理第三方渠道Implement and monitor strategies to drive online traffic to your hotel via 3rd Party Digital Channels. 实施并监控策略以通过第三方渠道为酒店带来流量。 Work with connected OTAs （Ctrip, Meituan, Fliggy, Booking.com, Agoda, Expedia） to focus on, although may to different extend based on hotels’ business mix, including but not limited to:基于酒店的实际也位于组成，与包括携程、美团、飞猪、Booking.com、Agoda、Expedia等渠道紧密合作。包括打但不限于以下工作：Hold Regular Business Reviews with Channels’ marketing managers, with a focus on the quality score of each channel, and drive action plans enhancing the score. 与渠道的市场经理进行定期的市场回顾，特别关注酒店在不同渠道的质量评分，并通过对应的行动提升分值。Regular Content update via HCM or OTAs’ extranet to ensure all information are updated and content are attractive for our audiences. 定期对HCM 或者OTA后台内容进行审核，确保内容更新并对受众具有吸引力。Review Management. Regularly Implement a cross team review management process, from encouraging reviews to online review feedbacks. 内容评分管理，定期进行跨团队的内容讨论，发现评论中体现的跨不同部门的问题并加以整改提升。Rate Parity Optimizations. Ensuring rate parity guild lines from Support Center is strictly followed. 价格一致性。确保支持中心所确认的价格一致性政策得以贯彻。Connectivity – regularly check the connectivity with hotels, and ensure connected content & rates are smoothly pushed. 直连。定期确认酒店的直连准确性，将直连中出现的问题与支持中心相关团队进行沟通与协调。Livestream and Rich Content Media Platforms （Douyin, Red, etc.,） Content Curation & ‘KOX’ management: 直播、内容平台（抖音及小红书等），及‘KOX’合作 Clearly convey hotel’s unique selling points, across product verticals to vendors or KOXs; 对平台、KOX 及供应商准确传递酒店不同品类产品的卖点。Own product development, with cooperation with hotel revenue & Ops functions. 与相关部门，如收益管理、运营等部门协同，负责产品生成。Own best conversion path for content’s landing, considering not just one time GMV, but also hotel’s overarching strategy across various channels. 设计酒店跨渠道的转化漏斗设计，不仅限于一次性收益，同时也注重长期的跨平台的效应。Curate content, together with vendors or KOXs, including but not limited to articles, livestreams, or short videos etc., toward the product conversation paths as designed. 与KOX及供应商协调内容生产，包括但不限于文章、直播、短视频等，与上述转化漏斗设计相协同。Point of Interest （POI） Channels （Dianping etc.,） Content Curation, F&B related Offers uploading. Review Management.本地生活渠道（如点评）的内容生成、餐饮相关产品的上传。线上评价管理。Insights & Data Analysis 商务洞察与数据分析Provide monthly and quarterly performance reports, projections, and reviews on all key performance metrics. 每月及每季度提供跨渠道的数据分析、下一周期预测以及对关键数据进行生意回顾。Regular Competitor research to ensure we hold the competitive edge vs hotels’ comp set 定期的竞品分析以确保在竞争群中保持竞争优势。Introduce industry best practices, standards, and innovation. Identifies and capitalizes on opportunities.引入最佳实践，标准以及创新。识别并利用新机遇。任职资格：计算机能力：良好语言要求：英语（良好）国际联号工作经历：优先

【岗位职责】 1、全面负责酒店客房部的日常运营管理工作，确保客房服务质量和清洁标准符合酒店要求； 2、制定并执行客房部的工作计划、服务流程及管理制度，优化部门运作效率； 3、监督客房清洁、布草管理、物品配备及设施维护，确保客房状态良好； 4、负责客房部员工的排班、培训、考核及团队建设，提升员工服务意识和专业技能； 5、处理客户投诉及特殊需求，及时解决问题，提升客户满意度； 6、控制客房成本，合理管理物资消耗，降低运营成本； 7、协助行政管家对整个客房部运营管理 1. Fully responsible for the daily operation and management of the hotel's housekeeping department, ensuring that room service quality and cleanliness standards meet hotel requirements; 2. Develop and implement work plans, service procedures, and management systems for the housekeeping department, optimizing departmental operational efficiency; 3. Supervise room cleaning, linen management, supply allocation, and facility maintenance, ensuring rooms are in good condition; 4. Responsible for scheduling, training, assessment, and team building of housekeeping staff, enhancing employees' service awareness and professional skills; 5. Handle customer complaints and special requests, resolve issues promptly, and improve customer satisfaction; 6. Control room-related costs, manage resources consumption reasonably, and reduce operational expenses; 7. Assist the Executive Housekeeper in the overall operation and management of the housekeeping department 【岗位要求】 1、具备酒店管理或相关领域工作经验，有客房管理经验者优先； 2、熟悉客房部工作流程及标准，了解酒店行业服务规范； 3、具备较强的团队管理能力，能够有效调动员工积极性； 4、良好的沟通协调能力，能妥善处理客户及员工关系； 5、工作细致认真，责任心强，具备较强的抗压能力； 6、能适应弹性工作时间，必要时参与轮班或加班。 1. Possess work experience in hotel management or related fields; candidates with experience in room management are preferred; 2. Be familiar with the workflow and standards of the guestroom department, and understand the service norms of the hotel industry; 3. Have strong team management skills and be able to effectively motivate employees; 4. Have good communication and coordination skills, and be able to properly handle relationships with clients and staff; 5. Work meticulously and conscientiously, with a strong sense of responsibility, and possess strong stress resistance; 6. Be able to adapt to flexible working hours, and participate in shifts or overtime when necessary.

工作职责：To assist in controlling perpetual inventories协助控制持续的库存To assist the Chief Accountant with month end closing 协助助理总会计师处理月结Ensures that all reporting responsibilities are completed accurately and on time确保所有报告正确且按时完成To reconcile all general ledger accounts and bring the supporting files up to date调节所有总分类帐账户，并更新支持文件To prepare weekly bank reconciliations准备每周银行调节表Investigate and input bank statement data分析并录入银行对帐单信息Review accounts payable monthly inventory reconciliations审查采购应付帐目Review travel agency commission payments审查旅行社提成支付款项Review and prepare input in the general ledger from various sources审查不同来源的帐目，然后准备将其录入总帐Review accounts payable/ inventory interface审查存货类应付帐款Prepares all journal vouchers for month－end closing整理准备月末结帐的各类会计凭证To prepare monthly Financial Statements for distribution准备需分发的每月财务报表To prepare Accounting report for owning company based on their requirement 根据业主公司要求准备业主财务报表To be familiar with all accounting policies and procedures and ensure that this is compliance with Standard Practise Instructions熟悉所有会计政策和程序,确保其符合实践标准说明Assists in the preparation of accounting reports as requested按要求帮助准备会计报告Ensure the tax submission on time确保及时交税Handles all requests and enquiries in a timely, efficient and friendly manner及时，有效，友好地处理所有要求和询问Cooperates, coordinates and communicates with other departments in matters concerning accounting related matters and internal control与其他部门就会计相关事宜及内部控制进行协助，协调和沟通Liaise with government department such as taxation department and Commercial & Industrial Bureau in regard to all matters concerned就相关事宜联络政府部门，例如税务部门和工商局Assists in the training of Finance department team members协助培训财务部门员工Cooperates, coordinates and communicates with Department Heads and other inter－departmental secretaries as appropriate必要时配合，协调各部门领导和其它部门的秘书的工作并与他们进行沟通Day－to－day secretarial work to include typing, filing, faxes and telephone etc日常文秘工作包括打字，整理文件，传真和接听电话等Taking minutes of Department meeting as requested需要时为部门会议作会议记录To perform any additional tasks assigned to ensure that the hotel functions smoothly执行一切额外的工作，以确保酒店职能顺利运作任职资格：计算机能力：精通语言要求：英语（精通）国际联号工作经历：优先

【岗位职责】 1、全面负责酒店餐饮部门的日常运营管理工作，包括西餐厅、中餐厅、宴会等区域的运营与服务标准制定； 2、制定并执行餐饮部门的年度预算、经营计划及成本控制方案，确保部门盈利目标达成； 3、监督餐饮服务质量，优化服务流程，提升客户满意度，处理重大客户投诉及突发事件； 4、负责菜单设计、菜品研发及定价策略，定期评估供应商合作，确保食材质量与成本效益； 5、管理餐饮团队，包括人员招聘、培训、绩效考核及团队建设，提升员工专业素养与服务意识； 6、协调与其他部门（如前厅、市场、财务等）的协作，确保餐饮活动与酒店整体运营策略一致； 7、关注行业趋势及竞争对手动态，提出创新性经营策略，提升餐饮品牌竞争力。 1. Fully responsible for the daily operational management of the hotel's F&B department, including the operation and service standard formulation for areas such as Western restaurants, Chinese restaurants, and banquets; 2. Develop and implement the annual budget, business plan, and cost control schemes for the F&B department to ensure the achievement of departmental profit targets; 3. Supervise the quality of F&B services, optimize service processes, enhance customer satisfaction, and handle major customer complaints and emergencies; 4. Responsible for menu design, dish development, and pricing strategy, regularly evaluate supplier cooperation to ensure ingredient quality and cost-effectiveness; 5. Manage the F&B team, including recruitment, training, performance assessment, and team building, to improve employees' professional skills and service awareness; 6. Coordinate with other departments (such as Front Office, Marketing, Finance, etc.) to ensure that F&B activities align with the hotel's overall operational strategy; 7. Monitor industry trends and competitor activities, propose innovative business strategies, and enhance the competitiveness of the F&B brand. 【岗位要求】 1、具备餐饮管理相关经验，熟悉高端酒店或有团队管理经验者优先； 2、精通餐饮成本控制、供应链管理及食品安全规范，具备较强的数据分析与预算管理能力； 3、出色的沟通协调能力及客户服务意识，能高效处理突发事件与客户关系； 4、对市场趋势敏感，具备菜品创新与营销策划能力； 5、工作细致严谨，抗压能力强，能适应灵活排班及高强度工作环境； 6、持有餐饮管理、酒店管理相关证书或学历背景者优先。 1. Possess relevant experience in restaurant management, familiarity with high-end hotels or experience in team management is preferred; 2. Proficient in catering cost control, supply chain management, and food safety regulations, with strong data analysis and budget management abilities; 3. Excellent communication and coordination skills, with a strong sense of customer service, capable of efficiently handling emergencies and client relations; 4. Sensitive to market trends, with the ability for dish innovation and marketing planning; 5. Detail-oriented and rigorous in work, strong stress resistance, able to adapt to flexible scheduling and high-intensity work environments; 6. Holding certificates or educational background in restaurant management or hotel management is preferred.

工作职责：In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known在经理缺席时主持交接班说明会，确保员工了解酒店的活动和运营的要求Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up在自己当班期间尽可能解决所有的投诉，并在工作日志中记录所有投诉以便进一步跟进的工作Supervise cash handling and banking procedures监督现金的处理和存放程序Prepare daily banking and cash flow reports编制每日存款和流动资金报告Establish and instruct staff in cash security procedures制定并指导员工执行现金安全制度Deal with irregular payments处理异常的付款情况Supervise the maintenance of service equipment监督服务设备的维护保养Monitor standards of guest facilities and services监督客用设施和服务的标准Control stock and monitor security procedures控制存货和监督保安成序Assist with menu and wine list creation协助菜单和酒水单的设计工作Supervise functions监督各项职能Supervise outlet service监督餐厅的服务Works with Superior on manpower planning and management needs和上级领导一起进行人力规划和管理需求任职资格：计算机能力：良好语言要求：英语（良好）国际联号工作经历：优先

【岗位职责】 1、全面负责西厨房日常运营管理，包括菜品研发、菜单设计、成本控制及出品质量把控 2、制定标准化操作流程，监督执行食品安全与卫生管理制度 3、合理排班并管理西厨团队，组织专业技能培训，提升团队操作规范性与工作效率 4、核算食材成本，优化库存管理，定期分析菜品销售数据并提出改进方案 5、协调宴会及VIP客人的特殊餐饮需求，主导特色主题餐会的菜品设计与执行 1. Fully responsible for the daily operations management of the Western kitchen, including dish development, menu design, cost control, and product quality supervision. 2. Establish standardized operating procedures and supervise the implementation of food safety and hygiene management systems. 3. Arrange reasonable work shifts and manage the Western kitchen team, organize professional skills training to improve team operational standards and work efficiency. 4. Accurately calculate ingredient costs, optimize inventory management, regularly analyze dish sales data, and propose improvement plans. 5. Coordinate special catering needs for banquets and VIP guests, and lead the design and execution of dishes for special themed dining events. 【岗位要求】 1、具备西餐烹饪专业资质（如西式烹调师资格证优先） 2、熟悉高端酒店西厨房运作模式，能独立设计零点菜单及宴会菜单 3、精通厨房设备使用维护，了解进口食材特性及采购渠道，具备成本管控实战经验 4、具备优秀的团队管理能力 1. Possess professional qualifications in Western cuisine (such as a Western Cook Certificate preferred) 2. Familiar with the operation of high-end hotel Western kitchens, able to independently design à la carte menus and banquet menus 3. Proficient in the use and maintenance of kitchen equipment, knowledgeable about the  4. Have excellent team management skills

1、负责烹饪，保证菜品的色、香、味、形，达到要求的标准。 2、了解并遵守酒店或部门各项规定和程序。

工作职责：Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure客人在入住期间，以个人化的重视和温馨的服务来达到客人的满意度Ensure IHG Rewards Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service督促和保证所有优悦会会员享受相关的福利，回头客和贵宾享受特别的待遇和服务Inspects all VIP rooms prior to arrival检查贵宾的房间Liaise with other departments and necessary outside contracts to ensure excellent service delivery和其它部门紧密配合提供优质服务Input guest data into Opera history system录入客人数据到相关系统Assist to promote Inter－Hotel sales and in－house facilities协助推广酒店销售和设施Handle guest complaints and refer them as necessary, follows up on corrective action处理客人的投诉，做出相应的行动Assist in review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests根据当日预定报表提前检查贵宾的房间分配，欢迎物品和满足特别的要求Services offered for the VIP guests with the aim to maximum guest satisfaction提供贵宾客人的优质服务以提高满意度Ensure the personnel maintain the appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary确保管理员工的行为表现和有效工作,如有必要主动作出相应的行动计划Prepare efficient work schedule for Guest Relations Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures准备员工的有效工作安排计划，合理安排假期，预测未来生意从而作出相应的行动计划，特别是一些大型的团队Conduct department training举行部门培训Check weekly on report for long staying guests, establish and maintain contact with the guests. Entertain them occasionally每周检查长住客人的报表,和客人保持紧密联系,适当的时候邀请他们参加各种活动Monitor files on Hotels facilities, airline schedules, transportation schedules / routes and course, map and other relevant tourist information负责酒店设施，航空信息，交通信息，线路，地图，相关旅游信息的存档Be conversant with all hotels’ activities by reading event order, Public Relation materials and also promotion of competitor advertisement in the media for details on special promotion熟悉酒店的各种宴会，外界信息同时了解竞争对手的一些宣传和推广Ensure Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs熟悉所有推广的程序，比如，季度推广，航空会员计划，国际酒店集团的忠诚计划Issue the gifts to Children to make sure guests’ satisfaction向儿童赠送礼品，并确保客人的满意度Compliance to the IHG standards and policies and ensure delivery by the GRO确保宾客服务遵从酒店的标准和政策Performs other tasks assigned by the manager完成其他分配的工作任职资格：计算机能力：熟练语言要求：英语（熟练）国际联号工作经历：优先

【岗位职责】 1、负责客房部的日常运营管理，确保客房清洁、布草更换、物品补充等工作高效有序进行； 2、制定并执行客房服务标准与流程，监督员工操作规范，提升服务质量； 3、定期检查客房卫生、设施设备状况，及时反馈维修需求并跟进处理结果； 4、负责客房部员工排班、培训及绩效考核，优化团队工作效率； 5、处理客人投诉及特殊需求，确保问题及时解决并提升客户满意度； 6、与其他部门（如前厅、工程、安保）保持高效沟通，协调解决跨部门问题。 1. Responsible for the daily operations management of the housekeeping department, ensuring efficient and orderly execution of room cleaning, linen replacement, and replenishment of supplies; 2. Develop and implement room service standards and procedures, supervise staff compliance, and improve service quality; 3. Regularly inspect room hygiene and facilities, promptly report maintenance needs, and follow up on results; 4. Responsible for scheduling, training, and performance evaluation of housekeeping staff, optimizing team work efficiency; 5. Handle guest complaints and special requests, ensuring timely resolution of issues and enhancing customer satisfaction; 6. Maintain effective communication with other departments (such as front office, engineering, security) to coordinate and resolve cross-departmental issues. 【岗位要求】 1、具备较强的服务意识与责任心，能够适应酒店行业工作节奏； 2、良好的组织协调能力，能够高效管理团队并处理突发情况； 3、具备基础的数据分析能力，能通过运营数据优化工作流程； 4、身体健康，能适应站立、走动等体力工作； 5、有华住酒店客房管理经验者优先，无经验者可接受系统培训； 6、具备一定的抗压能力，能妥善应对高强度工作及客户诉求。 1. Possess a strong sense of service and responsibility, capable of adapting to the work pace in the hotel industry; 2. Good organizational and coordination skills, able to efficiently manage teams and handle emergencies; 3. Basic data analysis skills, able to optimize workflows through operational data; 4. Physically healthy, able to handle tasks that require standing and walking; 5. Prior experience in Huazhu hotel room management is preferred; those without experience can undergo systematic training;6. Possess a certain level of stress tolerance, able to appropriately handle high-intensity work and customer demands.