负责管家部的管理和运营工作, 包括楼层、公共区域、洗衣房、制服房及布草房。
Responsible for the management andoperation of the housekeeping department, including floors, common areas,laundry, uniform room and linen room.
职责义务：
Duties & Responsibilities:
1.负责管家部工作，管理部门战略的制定和发展。
Responsible for the work of thehousekeeping department and the formulation and development of departmentalstrategies.
2.建立使部门内资源得以有效充分使用的合理程序。
Establish reasonable procedures for theeffective and full use of resources within the department.
3.建立部门内贯彻执行程序。
Establish implementation procedures withinthe department.
4.建立系统获取客人的反馈并定期向管理层汇报。
Establish a system to obtain customerfeedback and report to management regularly.
5.根据部门要求设计部门内报告系统。
Designed intra-department reporting systemaccording to department requirements.
6.管理新产品和服务的发展。
Manage the development of new products andservices.
7.衡量服务质量，管理质量的改善。
Measure service quality and manage qualityimprovement.
8.根据酒店预算所确定的财务参数，准备和管理本部门的可衡量的，有效的成本预算。
Prepare and manage the department'smeasurable and effective cost budget according to the financial parametersdefined in the hotel budget.
9.根据存货控制程序处理和储存存货。
Handle and store inventory in accordancewith inventory control procedures.
10.明确和制定本部门各岗位所需人员的编制计划。
Define and formulate the staffing plan foreach position in the department.
11.管理员工培训和发展。
Manage staff training and development.
12.实施合适的管理方式给予员工动力和沟通。
Implement appropriate management methods tomotivate and communicate with employees.
13.提供高品质的对客服务，确保客人需求与合理的要求被满足。
Provide high quality guest service toensure that guest needs and reasonable requirements are met.
14.与VIP客人，常住客人和长包房客人，建立良好关系并提供个性化和超值服务。
Establish good relationships with VIPguests, permanent guests and long room guests, and provide personalized andvalue for money service.
15.采取合适方案解决客人投诉。
Take appropriate measures to resolve guestcomplaints.
16.坚持维护酒店安全制度、遵守紧急情况处理程序。
Adhere to the maintenance of hotel safetysystem and follow the emergency procedures.
17.依照酒店要求记录安全日志和事故记录。
Keep safety log and accident record asrequired by hotel.
18.坚持酒店的清洁和养护。
Maintain cleanliness and maintenance of thehotel.
19.保持维护所在工作区域的高度整洁。
Maintain a high degree of cleanliness inthe maintenance work area.
20.准备和主持会议或小组展示向员工/管理者通告酒店运作和其它方面的情况。
Prepare and conduct meetings or grouppresentations to inform staff/management of hotel operations and other aspects.
21.准备和维护文档、报告、信函、备忘录和其它相关业务资料。
Prepare and maintain documents, reports, letters,memoranda and other relevant business materials.
22.保证所有报告和服务都按时完成。
Ensure that all reports and services arecompleted on time.
23.完成房务总监交待的其它任务。
Complete other tasks assigned by roomDirector.
专业知识技能：
Job Knowledge / Skill:
1.具有良好的关于楼层，公共区域及洗衣房方面的专业知识。
Good knowledge of floors, public areas andlaundry.
2.至少3年以上助理行政管家工作经验，以及3-5年管家部其他职位工作经验。
At least 3 years working experience as anassistant executive butler and 3-5 years working experience in other positionsin the butler department.
3.掌握熟悉客房管理、服务流程和质量标准。
Familiar with room management, serviceprocess and quality standards.
4.具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。
Have the ability of organization and coordination,response ability, management ability, writing ability and informationmanagement ability.
5.良好的英语技巧。
Good English skills.
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