FINANCIALRETURNS:
l Participate in the preparationof the annual departmental operating budget and financial plans. Monitor budgetand control labour costs and expenses with a focus on rate strategy, buildinginitiatives and inventory management.
l Oversee night audit functionand preparation of daily financial reports.
l Prepare and submitstatistical, performance, and forecast analyses and reports as required.
l Maintain procedures forsecurity of monies, credit and financial transactions, guest security, andinventory control.
· Use company systems and processes to maximise revenue.Develop plans to increase occupancy and ADR through walk-ins and upselling atthe front desk.
PEOPLE:
l Direct day-to-day staffingrequirements, plan and assign work, and establish performance and developmentgoals for team members. Provide mentoring, coaching and regular feedback tohelp manage conflict and improve team member performance.
l Educate and train team membersin compliance with brand standards, service behaviours, and governmentalregulations. Ensure staff has the tools, training, and equipment to carry outjob duties.
l Promote teamwork and qualityservice through daily communication and coordination with otherdepartments.
l Recommend and/or initiate salary,disciplinary, or other staffing/human resources-related actions in accordancewith hotel or company rules and policies.
GUESTEXPERIENCE:
l Ensure front office staffprovides guests with prompt service, professional attention and personalrecognition.
l Ensure guests are greeted uponarrival and make time to interact effectively with guests. Respondappropriately to guest complaints, solicit feedback and build relationshipsthat drive continuous improvements in guest satisfaction.
l Conduct routine inspections ofthe front office and public areas and take immediate actions to correct anydeficiencies.
l Ensure that guest satisfactiondata is analysed and that plans are developed and implemented to achieveestablished goals.
l Communicate to appropriatedepartments all pertinent information related to the expected arrival anddeparture of VIP’s and other key guests, or other special guest needs.
RESPONSIBLEBUSINESS:
l Regularly audit all financialtransactions to ensure governmental regulations and data privacy requirementsare met.
l Act as a central communications point duringemergency/crisis situations; develop and maintain relationships with localfire, police, and emergency personnel.
l Develop awareness andreputation of the hotel and brand in the local community and promote teammember involvement in community outreach efforts.
l Actively participate in thepromotion of hotel products and publicity
l
Perform other duties as assigned. May also serve asmanager on duty.
