工作内容： 客人到店需起身接待，办理入住、退房；白班需配合查房工作；解答客人咨询，处理简单客诉，维护客人评价；做好交接班记录，保持前台区域干净整洁。

【岗位职责】 1、全面负责前台日常运营管理，包括员工排班、培训指导等，确保服务标准与品牌要求一致； 2、高效处理宾客入住、退房、预订及投诉等事务，提升客户满意度，维护酒店声誉； 3、监督前台区域环境卫生、设备维护及物资管理，确保符合酒店安全与卫生规范； 4、协调与其他部门（客房、餐饮、工程等）的沟通，保障宾客需求快速响应与落实； 5、分析前台运营数据，制定改进方案，优化服务流程并控制运营成本； 6、参与酒店重要接待及VIP客户服务，落实个性化接待方案，提升宾客体验。 【岗位要求】 1、大专及以上学历，酒店管理相关专业优先； 2、具备3年及以上品牌酒店前台主管或宾客服务主管/经理岗位经验，熟悉星级酒店运营模式； 3、熟练掌握酒店前台系统操作，具备基础英语口语沟通能力； 4、形象气质佳，具备优秀的组织协调能力、抗压能力及突发事件处理能力； 5、服务意识强，善于沟通，具备团队管理及员工激励经验； 6、年龄不限，能适应轮班制工作，具备强烈的责任心与职业操守； 7、有国际联号酒店工作经验者优先考虑。

1.协助销售部履行酒店数字化及电子商务业务的运营，管理渠道以支持酒店达到整体业务目标 2.负责酒店数字化战略的制定和落实，旨在高效触达直销、分销渠道及社交媒体的受众群。在直销渠道方面，工作主要覆盖：内容营销、搜索引擎广告、社交媒体、展示广告等；在第三方渠道方面，工作主要覆盖对于在OTA及类似在线机构的开发与合作 3.保持对于营销以及所在市场环境的全面理解与知识储备，并传递到相关的部门及团队 4.管理直销渠道, 实施并确保既定策略通过直销渠道为酒店带来流量 5.管理第三方渠道，实施并确保策略通过第三方渠道为酒店带来流量 6.直播、内容平台（抖音及小红书等）， 及“KOX”合作 7.其他与数字化相关的工作内容和领导的安排

工作职责： • 负责订单到收款全流程业务，包括收款认领、账款催收、银行对账等 • 为内部客户、供应商及外部客户提供财务服务支持 • 按需参与财务工作流系统的开发与优化实施 • 使用指定系统程序完成数据录入或通过技术工具批量导入 • 整合数据并编制、复核及稽核各类财务报表 •在有限指导下独立处理复杂行政/技术/客诉事务，仅将重大疑难问题提交上级 • 具备跨部门协作沟通能力 • 有酒店/餐饮行业经验者优先 • 其他指派工作 任职资格： • 教育程度：本科及以上学历 • 经验年限：1－2 年相关工作经验 • 管理经验年限：0－1 年

【岗位职责】 1、预测市场需求，为酒店争取市场关键时机。 2、始终能对环境竞争，优化每间可销售客房的平均收益。 3、相应敏锐的洞察力，在公司里利用收入管理策略的眼光来领导团队。 4、适当调节以保证酒店房间销售和收益增加，按照标准执行并记录。 5、监督各酒店公司房间预订流量，节假日、特定时间段、OTA平台等价格展示情况，并确保操作系统与公司标准相一致。 6、具备制订和执行营业预算及经营计划的能力。 7、负责跟踪和分析预订流程，团队流量，特别关注和加强团队预留房管理，更好的做好团队适度减量，提高收益。 8、根据酒店收益情况做出分析，每周召开收益信息会，每月参加集团收益会。 【岗位要求】 1、8年以上星级综合酒店销售经理或连锁酒店收益经理岗位工作经验； 2、具有团队协作能力和管理能力； 3、有较强的创新意识和创新思维； 4、出色的沟通、计划管理和问题解决能力； 5、对市场不断变化较有很好的敏感性； 6、具有一定的英语听说读写能力。

接受晋升 要求opera系统经验 有万豪经验优先考虑

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Nestled on a private island in Jinji Lake, Four Seasons Hotel Suzhou emerges as a tranquil oasis embraced by lush gardens and sparkling waters. As an urban resort, it stands just steps from the city’s core—yet within its bounds lies a tranquil sanctuary, where the hustle of downtown softens into serene privacy. The Hotel features 199 guest rooms and suites complemented by 11 standalone villas, providing an idyllic sanctuary for family gatherings, romantic getaways, or business stays. About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Nestled on a private island in Jinji Lake, Four Seasons Hotel Suzhou emerges as a tranquil oasis embraced by lush gardens and sparkling waters. As an urban resort, it stands just steps from the city’s core—yet within its bounds lies a tranquil sanctuary, where the hustle of downtown softens into serene privacy. The Hotel features 199 guest rooms and suites complemented by 11 standalone villas, providing an idyllic sanctuary for family gatherings, romantic getaways, or business stays. What you will do: Business Development & Market Growth Develop and execute strategic business development plans aligned with the hotel’s overall commercial objectives. Identify, develop, and convert new business opportunities across corporate, international inbound, luxury leisure, MICE, and emerging market segments. Build and maintain a strong pipeline of new business opportunities and strategic accounts. Proactively identify new markets, business segments, and partnership opportunities that support the hotel’s long-term growth. Develop tailored market strategies and action plans based on market intelligence, business trends, and evolving customer needs. Work closely with the Commercial Director and wider commercial team to translate opportunities into measurable revenue growth. International Inbound Development Lead initiatives to strengthen Four Seasons Hotel Suzhou’s presence in key international source markets. Develop strong relationships with luxury travel advisors, DMCs, tour operators, travel management companies, and other strategic travel partners. Collaborate with Four Seasons Global Sales Offices and sister properties to maximise cross-selling and referral opportunities. Identify opportunities across priority markets including Hong Kong, Taiwan, South Korea, Singapore, Southeast Asia, and other emerging international markets. Promote Suzhou as a compelling luxury destination and develop opportunities that connect the hotel with broader regional travel itineraries. Support the development of culturally immersive and destination-led experiences that showcase the unique heritage, lifestyle, and contemporary luxury of Suzhou. Corporate Business Development Develop and grow a portfolio of high-value corporate accounts across Suzhou, Shanghai, and the wider Yangtze River Delta. Identify and engage with key corporations, regional headquarters, multinational companies, and strategic business sectors. Build relationships with corporate travel managers, executive assistants, procurement teams, travel management companies, and key decision-makers. Prospect, negotiate, and convert new corporate partnerships that deliver sustainable business to the hotel. Identify opportunities to grow relationships beyond accommodation into meetings, events, catering, dining, and other hotel experiences. Partner closely with Revenue Management to ensure business development initiatives support both revenue growth and optimal rate strategy. Strategic Partnerships & Destination Development Build and maintain strong relationships with tourism organisations, destination partners, government stakeholders, and key industry partners. Collaborate with the Suzhou Tourism Bureau and relevant regional tourism organisations to support the development and promotion of Suzhou as a leading luxury destination. Identify opportunities to collaborate with luxury brands, cultural institutions, lifestyle partners, golf clubs, airlines, travel platforms, and other strategic organisations. Develop innovative partnerships and experiences that strengthen the hotel’s connection to the local community and the broader destination. Support initiatives that position Four Seasons Hotel Suzhou as an integral part of Suzhou’s luxury tourism and lifestyle ecosystem. New Business & Emerging Opportunities Explore and develop new business opportunities across high-potential and niche segments. Identify opportunities in areas such as destination MICE, incentive travel, luxury cultural tourism, golf travel, high-end lifestyle travel, and other emerging segments. Develop creative business solutions and partnerships that differentiate Four Seasons Hotel Suzhou within the luxury hospitality market. Stay informed of market developments, consumer trends, competitor activity, and changes in travel behaviour to identify new opportunities. Represent the hotel at key industry events, trade shows, sales missions, and networking opportunities domestically and internationally. Commercial Collaboration Work closely with the Commercial Director, Sales, Revenue Management, Marketing, Communications, Reservations, and Operations teams to ensure an integrated commercial approach. Participate actively in commercial strategy meetings and contribute market intelligence and business development insights. Collaborate with the wider Four Seasons network to leverage global relationships, resources, and opportunities. Maintain accurate account and opportunity information within the hotel’s CRM and relevant systems. Monitor business development performance and provide regular updates on pipeline, conversion, and production. Leadership & Team Development Lead by example in proactive business development, relationship building, and client engagement. Collaborate with and support the wider Sales team to foster a culture of proactive prospecting and new business generation. Share market intelligence, industry knowledge, and commercial insights across the wider team. Support the development of a high-performance, collaborative, and commercially focused culture. What you bring: Proven experience in business development, sales, commercial strategy, or a related role within luxury hospitality or a relevant industry. A strong track record of developing new business and building strategic relationships. Experience in international inbound, corporate business development, luxury travel, or destination-related business is highly desirable. Strong knowledge of the China luxury hospitality and travel landscape. An established network across corporate, luxury travel, tourism, or relevant business sectors is advantageous. Strong commercial acumen and an understanding of the luxury hospitality industry. Excellent communication, negotiation, presentation, and relationship-building skills. The ability to build trusted relationships with senior stakeholders and business partners. A proactive, entrepreneurial, and results-oriented mindset. Strong strategic thinking combined with the ability to execute and deliver measurable results. Fluent Mandarin and English communication skills. What we offer: • Competitive Salary, wages, and a comprehensive benefits package • Excellent Training and Development opportunities • Complimentary Accommodation at other Four Seasons Hotels and Resort • Complimentary Dry Cleaning for Employee Uniforms • Complimentary Employee Meals • An opportunity to build a life-long career with global potential and a real sense of pride in work well done Schedule & Hours: • This is a full time position • Usual administrative shifts but may vary upon operation needs

1、根据万丽的饮料/食物的质量标准接待和服务客人, 介绍和卫生，以和蔼可亲和专业方式。 2、通过客人和员工的正面个性显示殷勤好客。 3、以干净的职业外表服务而感到骄傲，并时刻保持一个洁净明亮的休息厅。

岗位职责： 1、编写并发布酒店活动、宣传等新闻稿件。 2、发展良好的媒体关系，策划新闻发布会以及其它公关活动。 3、管理酒店图像数据库包括官方酒店照片和活动照片等，用于酒店推广。 4、管理酒店社会化媒体平台，支持策略性促销活动，并建立相关数据库。 5、开发并跟进酒店的各项市场活动6、完成上级领导交办的其他工作任务。 岗位要求： 1、具有较强的工作责任心和学习能力、良好的团队合作意识。 2、良好的中、英文口语、阅读及书写技能。 3、具有创新性的写作与编辑能力。 4、较强的设计感和审美能力。

About the Role: We are looking for two highly motivated university students to join our Front Office team as full-time Interns. This is a fantastic chance to gain hands-on hospitality experience in a dynamic international hotel setting. You will receive structured training and work alongside seasoned professionals, learning the standards of excellence in guest service. Key Responsibilities: 1. Shift Handover: Carefully review daily handover logs, follow up on pending matters, and ensure seamless operational continuity between shifts. 2. Guest Preparation: Thoroughly familiarize yourself with daily reservations, VIP profiles, and regular guest preferences; stay informed about all hotel events and promotions. 3. Daily Operations: Execute front-desk duties accurately, including guest checkin/out, reservation amendments, and professional reception. 4. Guest Relations: Proactively address guest inquiries, resolve complaints promptly and courteously, and anticipate needs to enhance guest satisfaction. 5. Security Protocol: Manage and distribute room keys in strict compliance with hotel identity verification and security policies. 6. Coordination: Prepare daily operational reports and provide accurate guest information to other departments to support smooth interteam collaboration. Requirements: 1. Eligibility: Currently enrolled as a fulltime undergraduate or postgraduate student at a recognized university (proof of enrollment required). 2. Nationality: Must hold a valid passport from an EU member state (due to program eligibility and visa/sponsorship regulations). 3. Language: Nativelevel English proficiency (spoken and written); additional European languages are a plus. 4. Appearance & Attitude: Professional, wellgroomed presentation with strong service awareness, excellent communication, and a problemsolving mindset. 5. Experience: Previous customer service or hospitality experience is preferred but not essential—a positive learning attitude is what matters most. What We Offer: A fiveday workweek with two rotating days off (shift work involved, but days off are guaranteed each week) – ensuring a healthy worklife balance. Handson training in luxury hotel operations and guest service standards. Exposure to an international guest base and a multicultural team environment. Additional Information (Working Schedule & Compliance): Working schedule: 5 days on, 2 days off (specific shift arrangements will be discussed during the interview). These internships are exclusively open to EU passport holders who are currently enrolled students, in accordance with our internship agreement and local visa/immigration requirements for foreign interns. Please ensure you are eligible to undertake a fulltime internship in China before applying.

工作职责： 职位概述 负责提供关于酒店设施、场所和功能的准确信息并答复客人的问询。管理客人的钥匙、信件、留言、电报和包裹等。协调客人的需求，要求和问询以确保提供卓越和超值的服务 在洲际酒店及度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你： · 亲切、充满自信、体现尊重来展现富有魅力的你。 · 理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。 见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。 财务回报 · 保持库存现金限额并保证每日对所收现金进行准确报告。 · 熟知所有特别促销活动。 · 执行审计结余，并为审计工作进行各项有序的准备。 · 提供电话费单据。＊ · 准备以及控制各部门预算.。 员工团队 · 熟悉洲际酒店和度假村集团的其它成员酒店。 · 按照洲际酒店集团品牌的预期保持自己行为、外表和态度的高标准。 · 随时保持工作岗位的整洁和有序，并以此作为自己的个人兴趣和骄傲。 · 有良好的团体工作精神，协助主管执行酒店规章制度。 · 如有需要，对工作人员进行呼叫。 · 与客房部楼层服务员及时核对房态 · 小灵通与Master card的分发 · 处理当天退房的客人遗留的物品 · 每日将房间工单问题报工程部 宾客体验 · 协助客人各种与酒店相关或无关的问询。 · 做好客人到店前的准备工作，在客人入住期间想方设法满足客人对合理服务的一切要求。 · 确保其质量达到酒店标准。 · 在考虑入住情况预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为行李服务部员工准备高效的工作计划，安排节日和假日。 · 正确并礼貌地处理所有打进和打出酒店的电话。 · 准确记录并管理叫早服务。 · 协助客人处理国际长途和号码查询。 · 尽量称呼客人的姓名。 · 遵守保护客人隐私的原则。 · 满足客人的需要或请求，并向总机主管汇报投诉情况。 · 及时处理客人的所有问询和要求。 · 发送生日卡片给住过的客人 · 为客人提供房间预订 企业责任 · 熟知部门标准工作程序。 · 力争保持酒店的高标准，特别注意洲际酒店集团忠实计划会员及其它贵宾的重要性，并重视酒店的健康和安全隐患等问题。 · 任何时候都需服从上级的工作调配，和工作安排。 · 与相关部门合作，对客人进行呼叫。 · 将所有条目记录到电话单上。 · 每日记下工作日志。 · 熟悉当地电话表以及常拨号码.。 · 严格遵守处理紧急事件，如火灾、炸弹威胁和其它危机的标准政策和工作程序。 · 向上级汇报总机设备出现的问题。 · 保持工作环境的清洁。 · 熟知酒店的消防、救生和安全系统。 · 熟知紧急事件处理小组的相关情况以及电话室在此方面的工作方式。 保管酒店相关信息。 责任范围 直接 前厅部接待员 任职资格： 技能要求 · 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 · 熟练使用微软办公软件和前台系统 · 具有解决问题，组织和培训能力 学历 · 具有酒店行政管理，酒店管理或相关的大专学历或职业证书。

【岗位职责】 1、负责统筹协调夜班期间各岗位（前台、客房、安保、工程等）的运作，确保酒店夜间运营顺畅； 2、督导并参与夜班员工的工作执行，包括入住/退房手续、客房服务、公共区域巡查、设施设备检查等； 3、处理夜间突发状况（如客人投诉、设备故障、安全事件等），按流程及时上报并妥善解决； 4、检查夜间安全防护措施，包括消防通道、监控系统、门禁状态等，确保无安全隐患； 5、核对夜班期间账目、交班记录、房态报表等，确保数据准确并完成与早班领班的交接； 6、负责夜班员工的考勤、纪律监督及简单培训，提升团队服务质量与效率。 【岗位要求】 1、能适应长期夜班工作（通常为23:00-次日07:00），具备良好的抗压能力和责任心； 2、具备基础的管理协调能力，能够独立带领团队完成夜间任务； 3、沟通表达流畅，能够妥善处理客人投诉及跨部门协作； 4、熟悉酒店基础运营流程（如前台系统操作、客房服务规范等），有酒店领班或夜班经验者优先考虑； 5、高中及以上学历优先，条件优秀者可适当放宽要求；

工作职责： 【岗位职责】 1、负责编制餐饮部所需餐具和用具的年度预算。 2、根据各餐厅餐具的盘点情况，负责于采购部门沟通，提出器具购置计划，保证及时补充餐具用具。 3、检查和管理各点餐具的使用情况，分析造成损耗的原因，提出降低损耗的建议。 4、负责安排管事部员工的工作班次。 5、负责做好餐具用具的保管、发放、回收工作，负责厨房区域的环境卫生。 6、负责对下属员工的考勤考核工作，督导员工做好安全工作。 任职资格： .【岗位要求】 1、有较强的责任心,工作认真踏实。 2、熟悉各种餐具用具的牌号、产地、特性及价格，懂得餐具用具的分类和保管方法。 3、熟悉各种洗涤剂和清洁剂的使用方法，熟悉常用的餐具洗涤设备及其操作方法，了解它们的维修保养方法。 4、身体健康，精力充沛。

【岗位职责】 1、负责员工餐厅日常菜品的烹饪制作，确保菜品的口味、色泽、分量符合标准，满足员工用餐需求。 2、严格执行食品安全与卫生操作规范，保证食材新鲜、存储得当，做好厨房及餐厅区域的清洁消毒工作。 3、根据用餐人数合理计划用料，控制食材成本，减少浪费，并定期协助盘点库存。 4、负责厨房设备、用具的日常维护与保养，发现故障及时报修，确保操作安全。 5、配合上级完成临时性工作任务，如大型活动供餐的备餐支持。 【岗位要求】 1、身体健康，持有有效健康证，无传染性疾病及不良嗜好。 2、热爱厨师工作，有员工餐厅或集体食堂工作经验者优先，无经验但愿意学习者可考虑。 3、具备基本的食品安全知识，注重个人卫生及操作环境整洁。 4、工作认真负责，吃苦耐劳，具备良好的团队合作精神和服务意识。 5、服从工作安排，能适应早班、倒班等灵活排班制度。

【岗位职责】 1、负责酒店客房、会议、餐饮等产品的市场推广与销售工作，完成个人及团队销售指标； 2、积极开发新客户资源，维护老客户关系，通过电话、拜访、网络等多种渠道拓展客源； 3、深入了解客户需求，为客户量身定制酒店产品方案，完成报价、谈判、合同签订及收款等全流程； 4、定期收集市场动态及竞争对手信息，分析客户反馈，协助制定销售策略与促销活动； 5、协助处理客户投诉与突发事件，确保客户满意度，提升酒店品牌形象； 6、协同运营、前厅、餐饮等部门，做好客户接待与服务衔接，保障服务品质。 【岗位要求】 1、学历、经验、年龄不限，有酒店、旅游、地产等行业销售经验者优先； 2、具备优秀的沟通表达能力与客户服务意识，能承受工作压力，适应高效工作节奏； 3、性格开朗，积极进取，具备较强的市场开拓能力与团队协作精神； 4、熟练使用常用办公软件，如Word、Excel等，具备基础的数据分析能力； 5、热爱销售工作，目标感强，有责任心，能接受弹性工作时间及短期出差。

【岗位职责】 1、班组的日常管理 (1)参加宴会厅经理召开的工作例会，了解每日的宴会安排情况并向本班组传达； (2)每日宴会前，根据宴会预定情况向服务员布置具体的岗位任务； (3)根据宴会预定情况，合理安排员工排班，保证所举办宴会能够合理、有序地展开。 2、宴会的过程管理工作 (1)在宴会厅经理的指导下，做好宴会设计、现场布置，督导服务员做好宴会前的摆台、清洁卫生、服务用具供应等准备工作； (2)督导服务人员按照客人要求提供优质服务并尽量满足客人的特殊要求； (3)督导服务员协助宴会主办方做好客人的接待工作； (4)关注客人用餐状况，适时征询客人的意见、建议，及时处理客人投诉及突发性事件并向宴会经理汇报； (5)及时组织本服务区域的清洁、整理工作； (6)宴会结束，清点厅房内物品及设施、设备，检查各厅房的宴会收尾的卫生清洁情况。 3、人员管理 (1)根据安排，对服务员开展相关的业务培训，不断提高服务员的服务技能与技巧，做好餐厅人才的开发和培养工作； (2)在宴会厅经理的指导下，做好服务员的考勤、绩效评估工作。 【岗位要求】 1、学历及专业知识：中专及以上学历，具有酒店等专业知识 2、工作经验要求：2年以上同岗位工作经验 3、个人能力及其他特殊要求：具有良好的工作计划能力、信息沟通能力、处理顾客投诉和解决问题的能力

【岗位职责】 1、协助物业主管完成日常巡查工作，包括公共区域卫生、设施设备运行状态、安全消防隐患排查等，并做好记录与反馈。 2、参与业主/租户的日常接待与咨询处理，协助办理入住、退租、报修等手续，及时跟进并协调相关部门解决问题。 3、负责物业档案、合同、票据等资料的整理归档，协助建立并维护电子台账系统。 4、配合完成物业费用催缴、数据统计及报表编制工作。 5、参与社区文化活动、节日布置等物业服务活动的筹备与执行。 6、学习掌握物业管理相关法规政策及公司制度，定期参加部门培训与考核。 【岗位要求】 1、物业管理、工程维修等相关专业或有志于从事物业行业者优先。 2、具备良好的沟通协调能力和服务意识，能耐心细致地处理客户诉求。 3、熟练使用Office办公软件（Word、Excel、PPT等），有基础的数据处理能力。 4、学习能力强，工作主动，能适应轮班制及偶尔的户外巡查工作。 5、身体健康，无不良嗜好，能承担一定体力劳动（如协助搬运、应急处理等）。

【岗位职责】 1、确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求。 2、查看交班记录，了解上一班的移交事项，并负责处理。 3、了解客情，尤其要记住即将来店的贵宾、常客的姓名，了解酒店的所有活动。 4、熟悉酒店有关健身中心销售的各项政策，向来店宾客推销相关产品。 5、熟练总台各项专业业务和技能，搞好对客服务。 【岗位要求】 1、大专以上文化程度，会游泳者优先考虑。 2、性格开朗、头脑灵活、工作踏实、相貌端正，身体健康。 3、英语良好。

【岗位职责】 1、负责迎接客人，引导客人入座，为客人介绍场所设施和服务项目。 2、根据客人的需求，提供酒水、小吃等餐饮服务。 3、协助客人点歌、调节音响设备，确保娱乐活动的顺利进行。 4、保持包房或座位的整洁，及时更换烟灰缸，清理桌面垃圾。 5、协调与其他服务员或工作人员的工作，确保服务的连贯性和高效性。 6、确保场所内的消防安全，熟悉消防设备的使用方法，并在紧急情况下能够迅速疏散客人。 7、协助客人进行结账，确保账单准确无误。 【岗位要求】 1、服务意识强，能够主动为客人提供优质服务。 2、具备良好的沟通能力，能够与客人进行愉快的交流，解决客人的问题。 3、熟悉娱乐场所的服务流程和规范，能够熟练操作相关设备。 4、了解酒水、小吃等餐饮产品的知识，能够为客人提供专业的推荐和建议。 5、具备良好的身体素质，能够适应快节奏的工作环境。

一、主要工作职责厨房实操工作 Kitchen OperationsProcess raw materials in strict accordance with dish processing standard operating procedures and menu requirements. 根据菜品加工操作程序标准及菜单要求，完成各类原材料的加工处理工作。Properly keep and manage all raw materials and semi-finished products. 妥善保管各类原材料及半成品，做好物资留存管理工作。Complete ingredient cutting and matching work for all dishes in line with menu requirements and quality specifications. 严格按照菜单标准及质量规格，完成所有菜品的切配工作。Guarantee the freshness of all kitchen raw materials at all times. 全程把控原材料品质，确保所有原材料新鲜合规。Complete daily dish production and food output tasks efficiently. 高效完成每日各项菜品出品工作，保障出品稳定。Master professional food carving skills and apply them to daily dish production. 熟练掌握食品雕刻技巧，并灵活运用于菜品制作工作中。Prepare food, beverages, raw materials and kitchen equipment in advance for daily service. 提前筹备服务所需的食物、饮品、原材料及厨房设备，保障服务有序开展。Provide professional work guidance to kitchen assistants, including kitchen workers, kitchen staff and stewards. 对厨工、厨什、管事员等厨房助手开展日常工作指导，规范岗位操作。Abide by all hotel and department rules, policies and procedures, including company regulations, health and safety management, appearance standards, quality control, hygiene and cleaning management, and complete special duties and assigned tasks as required. 严格执行酒店及部门各项规章制度、操作流程，遵守公司规章、健康安全规范、仪容标准、品质管理、卫生清洁要求，完成各项本职工作及分派的专项任务。Understand and implement occupational health and safety policies and procedures, ensure safe operation of daily work, and supervise the implementation by subordinate staff. 熟知职业健康安全政策及流程，依规落实安全作业，督导直属下属规范执行安全制度。Fulfill duty of care in compliance with occupational health and safety laws, regulations, policies and procedures. 恪守岗位关怀职责，确保所有工作符合职业健康安全法规及制度要求。Be familiar with property safety, first aid, fire control and emergency procedures, and be capable of safely operating relevant equipment. 熟悉财物安全、急救、消防及各类应急处理流程，能够安全操作各类相关设备设施。Rectify hazardous working conditions timely and designate responsible persons for potential safety hazards. 及时整改各类危险作业场景，针对潜在安全隐患落实专人负责管控。Record safety accidents truthfully and completely in accordance with hotel regulations. 严格按照酒店要求，如实、完整记录各类安全事故。Ensure the full implementation of hotel fire prevention, health and safety management procedures. 全面落实酒店消防、健康及安全管理各项工作流程。Attend daily briefings and other scheduled meetings on time. 按时出席每日简报及各类专项会议。Participate in all scheduled professional training courses actively. 按要求准时参与各类岗位培训课程。人际沟通 Interpersonal InteractionCommunicate politely and professionally with all domestic and foreign guests, and maintain a good service image. 礼貌、得体地接待国内外宾客，规范沟通方式，展现良好职业素养。Communicate timely with duty supervisors on guest feedback, operational difficulties and other relevant issues to solve problems effectively. 针对宾客意见、工作难题及各类相关问题，及时与当值主管沟通对接，推进问题妥善解决。Establish and maintain positive, harmonious and cooperative working relationships with colleagues. 搭建并维系融洽积极的团队工作氛围，与同事保持良好的协作关系。In addition to the core duties of this position, staff shall perform multi-skilled tasks in line with the hotel’s operation model. 除本职位所要求的主要工作职责外，员工需配合酒店运营模式，履行一专多能的岗位工作职能。

【岗位职责】 1、全面负责前台日常运营管理，确保高效、优质的宾客接待服务； 2、督导前台员工执行标准化流程，包括入住登记、退房结算、换房处理等，保障操作准确无误； 3、协调处理宾客投诉及突发事件，维护酒店声誉及宾客满意度； 4、统筹前台排班及考勤管理，合理调配人力，确保各时段服务衔接顺畅； 5、负责前台物资采购申请、库存盘点及设备维护，控制运营成本； 6、组织每日班前例会，传达酒店政策、活动信息及重点注意事项； 7、配合销售部、客房部等跨部门沟通，协同提升住客体验及入住率； 8、定期对前台员工进行岗位技能及服务礼仪培训，提升团队专业水平； 9、监督前台区域卫生及安全，确保环境整洁、符合酒店标准； 10、完成上级交办的其他临时性工作。 【岗位要求】 1、学历不限，普通话标准，具备良好的沟通表达及协调能力； 2、工作经验不限，有酒店前台或领班经验者优先考虑； 3、年龄不限，形象气质佳，性别不限，能适应轮班工作制； 4、熟练使用酒店前台操作系统及办公软件； 5、工作细致、责任心强，具备服务意识及一定的抗压能力； 6、具备基础的管理潜能，能带领团队高效完成日常任务。

Responsible for daily pet care routines, including feeding, grooming, hygiene maintenance, health observation, and interactive companionship.负责宠物日常照护工作，包括喂食、清洁护理、健康观察及陪伴互动。 Follow established pet care procedures, respond to common pet conditions (e.g., mild stress or minor abrasions), and report situations in a timely manner.按照既定护理流程操作，应对宠物常见状况（如轻微应激或皮外伤），并及时上报相关情况。 Maintain effective communication with pet owners, understand their needs, offer suitable care suggestions, and support positive client relationships.与宠物主人保持良好沟通，了解需求，提供合理的照护建议，并维护客户关系。 Interact with pets through play and attention, observe behavioral responses, and provide basic emotional support.通过玩耍与关注，观察宠物行为反应，给予基础情绪安抚。 Conduct daily walks for boarded dogs (and cats when applicable), twice per day, to support their physical activity needs.每日对寄养犬（及适用情况下的猫）进行两次户外活动，保障其运动需求。 Provide food and water according to owner instructions, and perform daily brushing and basic coat care to maintain cleanliness.按主人要求提供饮食，并进行日常梳毛等基础清洁护理。 Send daily boarding updates, including short videos and written reports, to owners for their reference.每日向主人发送寄养动态，包括短视频和文字情况说明，供其了解宠物状态。 Clean and disinfect kennel facilities daily, maintain a dust- and odor-free environment, and ensure sanitary living conditions.每日清洁消毒犬舍设施，保持环境无尘无异味，确保居住空间卫生。 Regularly inspect kennel equipment and fixtures, and arrange for repairs or maintenance as needed.定期检查犬舍设备及装置，必要时安排维修与保养。 Assist in overseeing health club staff to ensure guests receive prompt and courteous service.协助监督康乐部工作人员，确保为客人提供及时、礼貌的服务。 Provide efficient and courteous service to guests, members, and visitors.向客人、会员及访客提供高效、礼貌的服务。 Support cost-control efforts by following expenditure guidelines and minimizing unnecessary expenses.配合成本控制工作，按照支出管理要求，减少非必要开支。 Report facility or equipment issues to the supervisor in a timely manner.及时向主管上报设施或设备问题。 Stay informed about hotel facilities, services, and activities to provide accurate information to guests.了解酒店各项设施、服务及活动信息，以便为客人提供准确指引。 Be familiar with hotel offerings to support guest inquiries and service promotion.熟悉酒店服务内容，以配合客人咨询及服务介绍。 Ensure adequate stock of guest supplies, towels, and linens.保障客用品、毛巾及布草等物资充足。 Follow hotel procedures for the issuance and return of pool towels.按酒店流程做好泳池毛巾的发放与回收。 Coordinate with Laundry, Housekeeping, and Engineering departments to facilitate guest services.与洗衣房、客房部及工程部协调配合，共同提升服务质量。 Organize and guide guest activities and children’s programs with necessary safety reminders.组织并引导客人、会员及儿童参与活动，并给予必要的安全提示。 Comply with hotel rules, policies, and operational procedures.遵守酒店规章制度及工作流程。 Review and verify daily records, including swimwear sales and inventory checks.核对每日工作记录，包括泳具销售与库存盘点。 Charge guests and visitors for pool and recreation center usage accurately, in line with billing procedures.按照收费标准与流程，正确收取游泳池及康乐中心使用费用。 Monitor and replenish supplies in reception and women’s locker areas to ensure cleanliness and order.检查并补充接待台及女更衣区等区域的物品，保持环境整洁有序。 Participate in employee activities as scheduled.按安排参加员工活动。 任职要求（Qualifications） Genuine interest in animals, especially dogs, with demonstrated patience and a sense of responsibility in pet care.对动物（尤其是犬类）有真实兴趣，在宠物照护中表现出耐心与责任心。 Passionate about the pet industry, with at least 1 year of relevant experience; familiar with basic habits of common pet breeds.热爱宠物行业，具备1年以上相关经验，了解常见宠物的基本习性。 Possess basic knowledge of pet health, able to recognize common abnormal signs and take preliminary actions as trained.具备基础宠物健康知识，能够识别常见异常表现，并按培训要求采取初步措施。 Able to handle a multitasking environment with multiple pets, demonstrating stability and adaptability.能够适应多宠物同时照料的工作节奏，具备稳定的执行力和适应能力。 Hold a valid certificate under the National Vocational Skill Standards for Pet Health Caregivers (or provide proof of relevant training).持有《宠物健康护理员国家职业技能标准》证书（或提供相应培训证明）。 Good communication skills for daily interaction with colleagues, clients, and guests.具备良好的沟通能力，满足日常与同事、客户及客人的互动需要。

【岗位职责】 1、负责酒店品牌活动、节日营销、主题宴会的策划与执行，制定年度市场推广计划并监督落地。 2、撰写及优化酒店各渠道宣传文案（官网、公众号、OTA平台、社交媒体等），提升品牌曝光与转化率。 3、主导线上线下活动方案的创意构思与细化，协调设计、运营、销售等部门完成活动筹备及现场执行。 4、跟踪分析活动效果及市场数据，定期输出复盘报告，持续优化策划策略与投入产出比。 5、维护与媒体、KOL、合作方的良好关系，拓展异业合作资源，提升酒店区域影响力。 6、协助管理策划团队（如有），分配任务、把控进度，确保项目按时高质量交付。 【岗位要求】 1、学历不限，具有酒店、文旅、广告或相关行业策划经验者优先，无经验但学习能力强者亦可培养。 2、熟悉主流新媒体平台（微信、抖音、小红书等）的运营逻辑与玩法，能独立产出有传播性的内容。 3、具备优秀的文案功底与创意能力，能快速捕捉热点并结合酒店特色进行策划。 4、结果导向，逻辑清晰，具备数据分析和复盘能力，能独立完成效果评估报告。 5、沟通协调能力强，能跨部门推动项目，抗压能力强，适应酒店行业的快节奏。 6、熟练使用PPT、Excel等办公软件，会基础设计或视频剪辑软件者优先。

【岗位职责】 1. 负责食材清洗、切配、腌制、初加工等基础工作 2. 协助厨师进行烹饪、摆盘、备餐与出品 3. 负责厨具、设备、区域卫生清洁与消毒 4. 协助原料领取、存放、盘点及成本控制 5. 遵守厨房操作规范与食品安全卫生制度 【任职要求】 1.教育背景：餐饮管理、西餐烹饪相关专业在校生，或对西餐行业有浓厚兴趣并具备基础厨房知识。 2.技能与素质：具备基本的刀工和厨房操作安全意识；能够适应快节奏、高温的厨房环境，具备团队合作精神； 3.吃苦耐劳，愿意从基础工作做起，积极主动学习；能够适应轮班制工作（含周末及节假日）。 4.语言能力：普通话流利，基础英语沟通能力者优先。