【岗位职责】 1、协助餐饮总监负责餐饮部的日常运营管理工作，包括餐厅、宴会等区域的运营监督与服务质量把控； 2、制定并执行餐饮部的年度、季度、月度经营计划，确保完成营收及利润目标； 3、优化餐饮服务流程，提升客户满意度，处理客户投诉及突发事件； 4、负责餐饮部成本控制，包括食材采购、库存管理及人力成本核算，确保合理利润率； 5、监督食品安全与卫生标准，确保符合国家相关法规及酒店内部要求； 6、负责餐饮部员工招聘、培训、绩效考核及团队建设，提升员工专业素养与服务意识； 7、策划并执行餐饮促销活动，提升品牌影响力及市场竞争力； 8、与其他部门（如前厅部、市场销售部）协调合作，确保整体运营顺畅。 【岗位要求】 1、具备餐饮行业管理经验，熟悉酒店餐饮运营模式者优先； 2、出色的团队管理能力，能够有效调动员工积极性并提升团队凝聚力； 3、具备较强的市场敏锐度，能够根据行业趋势调整经营策略； 4、优秀的沟通协调能力，能够高效处理内外部关系及客户需求； 5、熟悉餐饮成本控制及财务管理，具备数据分析能力； 6、对食品安全、卫生标准及相关法律法规有深入了解； 7、具备创新意识，能够策划并落地特色餐饮活动或服务项目； 8、抗压能力强，能够适应高强度工作及灵活排班需求。

岗位职责 负责格尔木政企单位、盐湖、风电、军队等工矿企业客户开发与维护，重点拓展长住房、企业培训、年会、团建等协议类订单，持续夯实基础协议客源，完成部门销售指标。 任职要求 1. 大专及以上学历，32周岁以下 优先； 2. 具备酒店销售相关工作经验，拥有政企/工矿类客户资源优先； 3. 商务谈判、客户维护能力强，抗压能力良好，沟通亲和，服务意识强； 4.具体薪资面议，男女不限。

岗位职责 对接旅行社、自驾车队、会议及团队客源，负责OTA平台对接、产品套餐维护，拓展散客渠道，跟进散客评价管理，提升散客销量与好评率。 任职要求 1. 大专及以上学历，32周岁以下 优先； 2. 有酒店团队、会议、OTA销售经验，拥有旅行社/车队资源优先； 3. 熟悉OTA平台操作，具备较强渠道拓展能力，擅长客评维护； 4. 具体薪资面议，男女不限。

岗位职责 统筹抖音、视频号短视频运营，负责直客通、本地生活套餐上架与更新；负责预订跟进、私域社群运营、线上网评及口碑维护，搭建线上引流—转化闭环。 任职要求 1. 大专及以上学历，32周岁以下； 2. 熟悉短视频拍摄剪辑、本地生活平台运营，有酒店新媒体运营经验优先； 3. 具备文案策划、社群运营能力，擅长线上口碑维护，网感较好

【岗位职责】 1、负责酒店大堂、走廊、电梯、楼梯等公共区域的日常清洁保洁工作，确保地面、墙面、门窗及设施设备表面整洁无尘。 2、及时清理公共区域垃圾桶，更换垃圾袋，并按规定做好垃圾分类及垃圾清运至指定地点。 3、负责公共区域卫生间（含洗手台、镜面、便器、隔板等）的清洁消毒，补充洗手液、擦手纸、卷纸等客用品，确保卫生达标。 4、定期对公共区域地毯、沙发、装饰品进行吸尘、除尘及污渍处理，维护酒店整体环境品质。 5、正确使用和保管清洁工具、清洁剂及消耗品，发现设备异常或设施损坏时及时上报相关部门。 6、配合完成酒店重大接待或活动前的专项清洁工作，以及上级领导交办的其他临时性保洁任务。 【岗位要求】 1、学历不限，有酒店或大型场所保洁工作经验者优先考虑。 2、身体健康，能胜任体力劳动，可适应站立、弯腰、攀爬等作业姿势。 3、工作认真细致，责任心强，具备良好的服务意识和卫生习惯。 4、服从工作安排，能接受轮班或弹性工作时间（如有需要）。 5、无不良嗜好，品行端正，注重个人卫生及仪容仪表。

招聘店长，负责店内人员管理，客户接待管理

职位概述What You’ll Do 协助高级服务管家执行餐饮服务标准与运营管理，督导初级管家规范操作；负责日常服务品质管控、餐食出品监督与环境管理；收集宾客反馈，参与服务优化；管理餐饮物资盘点与补给；协助开展丝路餐饮文化活动，处理一般投诉，保障餐饮服务稳定、高效、高品质运行。 Assist the Senior Service Butler in implementing F&B service standards and operation management, supervise junior butlers in standardized operations; be responsible for daily service quality control, food production supervision and environment management; collect guest feedback and participate in service optimization; manage inventory and replenishment of F&B supplies; assist in cultural activities, handle general complaints to ensure stable, efficient and high-quality operation. 主要职责How You’ll Do It · 协助落实服务标准与流程，现场指导初级管家，纠正服务偏差，保障服务一致性。 · Assist in implementing service standards and procedures, guide junior butlers on site, correct service deviations to ensure service consistency. · 监督餐食温度、口味、摆盘及服务流程规范性，确保服务品质达标。 · Supervise food temperature, taste, presentation and service procedure standardization to ensure quality. · 收集宾客意见与建议，及时上报并参与服务优化改进。 · Collect guest comments and suggestions, report timely and participate in service optimization. · 负责餐饮物资、餐具、耗材盘点、登记与补给，避免短缺与浪费。 · Be responsible for inventory, registration and replenishment of F&B supplies, tableware and consumables to avoid shortage and waste. · 协助组织丝路主题餐饮活动，向宾客讲解饮食文化与产品特色。 · Assist in organizing Silk Road themed dining activities, explain culinary culture and product features to guests. · 处理一般性餐饮投诉，重大问题立即上报并协助处置。 · Handle general dining complaints, report major issues immediately and assist in handling. · 配合完成团队培训、技能考核及上级安排的其他工作。 · Cooperate in team training, skill assessment and other tasks arranged by superiors. 其他Others · 这份岗位职责并不包括该职位所要求的次要性及附带性的工作。以上工作任务和要求是这一个职位所需的最基本的要求。 This job description does not cover the secondary and incidental tasks and responsibilities that are necessary for this position. The above tasks and requirements represent the most fundamental requirements for this role. · 这份岗位职责绝不表明或暗示该职位的员工只需要完成以上所列出的工作职责，员工应当根据其主管的要求完成其它在本公司其他部门或其他岗位与工作相关或者与本行业相关的工作任务。 This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties or tourism business related duties in possibly other areas of the Silk Road Train or related department assigned by their supervisor. · 这一份岗位职责并不具有任务合同性质。本文件纯属为对相关职位的工作概述。 This job description does not have the nature of a task contract. This document is solely intended to provide an overview of the duties associated with the relevant position. 任职要求(Job requirements) 1.能够进行简单的中文沟通； Basic Chinese communication skills 2.拥有优秀的客户服务意识与沟通能力，能够灵活应对各种宾客需求； Exceptional Customer Service Mindset & Communication Skills: Possess outstanding customer service awareness and effective communication abilities, enabling the ability to flexibly address diverse guest needs. 3.具备高度的责任心与敬业精神，注重细节与品质; High Level of Responsibility & Professionalism: Demonstrate a strong sense of duty and dedication, with a keen eye for detail and a commitment to quality 4.熟悉高端旅游市场趋势与宾客需求，具备一定的活动策划与执行能力; Familiarity with High-End Travel Market & Guest Needs: Have a solid understanding of the trends in the high-end travel market and guest preferences, coupled with the ability to plan and execute events and activities 5.具备良好的团队协作与领导能力，能够带领团队成员共同达成目标;Strong Teamwork & Leadership Skills: Possess excellent teamwork abilities and leadership potential, capable of guiding team members towards achieving common goals. 四、工作环境 (Work Environment) 1.高端旅游列车，提供优雅、舒适的工作环境; High-End Train Experience: Work on a luxurious and comfortable high-end train, providing an elegant and refined working atmosphere. 2.需要适应长途旅行与不同地域的工作环境变化。 Adaptability to Travel & Environment: The role requires adaptability to long-distance travel and varying geographical working environments. 其他（Others） 1.薪酬福利：有竞争力的薪酬，薪酬模式为：月发工资+岗位工资+绩效工资+计 趟效益工资，具体薪酬面议。 Competitive salary with a compensation model of monthly salary + position salary + performance-based salary + trip-based benefit salary. The specific salary will be negotiated. 2.工作地点： ①主要基地：西宁。在此地负责日常的准备工作、轮班调度及与其他部门的沟通协调。 Main Base: Xining. Responsibilities here include daily preparations, shift scheduling, and coordination with other departments. ②实际工作场所：旅游火车上。随列车穿梭于各个风景秀丽的目的地，为宾客提 供沿途的贴心服务。 Actual Workplace: On the luxury tourist train. Travel with the train to various scenic destinations, providing thoughtful services to guests along the journey. 3.福利： ①餐补：发放丰厚的餐饮补贴，让员工在忙碌的工作之余也能品尝到各式美味佳 肴，保持充沛的精力。 Offer generous meal allowances, allowing employees to enjoy a variety of delicious cuisine even during their busiest times, maintaining their energy and vitality. ②住宿：享有住房补贴福利 Eligible for housing subsidy ③根据公司实际情况及员工表现，还可能享受交通补贴、带薪休假、节日福利、 专业培训及个性化职业发展规划等多元化福利项目。我们致力于为员工创造一个 和谐、进取的工作环境，助力每位员工实现个人价值与企业发展的双赢。 ther Benefits: Depending on the company's actual situation and employee performance, additional benefits may include transportation subsidies, paid time off, holiday bonuses, professional training, and personalized career development plans. We are committed to creating a harmonious and forward-thinking work environment, supporting each employee in achieving both personal and professional success in a win-win scenario with the company

一、公司介绍（About Us） “丝路梦享号”是由复星基础设施产业发展集团旗下铁路文旅品牌“星享铁旅” 匠心打造的高品质旅游列车。它以列车为载体，独辟尊享路线，探访穿越 千年历史的丝绸之路，让宾客在尊贵温暖的礼遇之中，尽情感受中国文化肌理中 的恢弘壮丽。 如果旅行的意义是走出日常，拥抱不曾见过的美好，那“丝路梦享号”将以梦为 马，带你踏上丝绸之路，眺望广袤天地间的诗和远方。 The “Silk Road Express” is a premier luxury train meticulously crafted by Train of Glamour, the train travel service provider of Fosun Infrastructure Group. This exclusive express offers unparalleled journeys along the historic Silk Road, providing an immersive experience through centuries of rich history and culture. For those who seek to escape the ordinary and discover hidden wonders, the "Silk Road Express" promises a mesmerizing voyage. Let it guide you through the enchanting landscapes and storied horizons of the ancient Silk Road, where each moment becomes a poetic adventure. 二、岗位介绍（Executive Chef） 1. 全程服务宾客，对客户满意度负责； Serve customers throughout the journey and be responsible for customer satisfaction; 2. 在宾客地面游览期间，对景区、人文、文化、历史等知识，结合产品的设计理念，对客 人进行有组织，有逻辑的讲解。对客人地面行程的食、住、行、游、购、娱的需求，按公司 相关 SOP，做好服务。在列车上，根据列车总管家的任务分配，做好对客服务的辅助工作； During the guests' ground tour, provide organized and logical explanations about the scenic spots, humanities, culture, history, and other knowledge, combined with the design concept of the product. Fulfill guests' needs for food, accommodation, transportation, tourism, shopping, and entertainment during the ground itinerary according to the company's relevant SOPs. On the train, assist in guest services according to the task assignments of the train butler; 3. 关注宾客的喜好和差异化需求，在条件允许的情况下，及时按公司相关流程，积极响应 客户需求。对于行程过程中的突发事件，进行积极妥善的现场处理，并及时汇报； Pay attention to guests' preferences and differentiated needs, and promptly respond to customer demands according to the company's relevant procedures when conditions permit. For emergencies during the itinerary, actively and properly handle the situation on site at the first time and report it promptly; 4. 每次出乘前，按公司相关规章制度的要求，做好出乘准备；每次出乘结束后，按时提交 出乘报告； Before each trip, prepare for the trip according to the requirements of the company's relevant rules and regulations; After each trip, submit the trip report on time; 5. 完成领导交办的其他工作。 Complete other tasks assigned by leaders. 三、任职要求(Job requirements) 1.能够进行简单的中文沟通； Basic Chinese communication skills 2.拥有优秀的客户服务意识与沟通能力，能够灵活应对各种宾客需求； Exceptional Customer Service Mindset & Communication Skills: Possess outstanding customer service awareness and effective communication abilities, enabling the ability to flexibly address diverse guest needs. 3.具备高度的责任心与敬业精神，注重细节与品质; High Level of Responsibility & Professionalism: Demonstrate a strong sense of duty and dedication, with a keen eye for detail and a commitment to quality 4.熟悉高端旅游市场趋势与宾客需求，具备一定的活动策划与执行能力; Familiarity with High-End Travel Market & Guest Needs: Have a solid understanding of the trends in the high-end travel market and guest preferences, coupled with the ability to plan and execute events and activities 5.具备良好的团队协作与领导能力，能够带领团队成员共同达成目标;Strong Teamwork & Leadership Skills: Possess excellent teamwork abilities and leadership potential, capable of guiding team members towards achieving common goals. 四、工作环境 (Work Environment) 1.高端旅游列车，提供优雅、舒适的工作环境; High-End Train Experience: Work on a luxurious and comfortable high-end train, providing an elegant and refined working atmosphere. 2.需要适应长途旅行与不同地域的工作环境变化。 Adaptability to Travel & Environment: The role requires adaptability to long-distance travel and varying geographical working environments. 五、职业发展(Career Development) 作为高品质旅游列车度假大使，您将有机会在旅游服务领域不断学习与成长，提 升个人职业素养与专业技能。随着经验的积累与能力的提升，您将有机会晋升为 主管或其他高级管理职位，开启更加广阔的职业发展空间。 As a High-End Train Travel Vacation Ambassador, you will have the opportunity to continually learn and grow within the tourism service industry, enhancing your professional qualifications and skills. With the accumulation of experience and the enhancement of your abilities, you will have the potential to advance to positions such as Manager or other senior management roles, unlocking even broader career prospects. 六、其他（Others） 1.薪酬福利：有竞争力的薪酬，薪酬模式为：月发工资+岗位工资+绩效工资+计 趟效益工资，具体薪酬面议。 Competitive salary with a compensation model of monthly salary + position salary + performance-based salary + trip-based benefit salary. The specific salary will be negotiated. 2.工作地点： ①主要基地：西宁。在此地负责日常的准备工作、轮班调度及与其他部门的沟通 协调。 Main Base: Xining. Responsibilities here include daily preparations, shift scheduling, and coordination with other departments. ②实际工作场所：旅游火车上。随列车穿梭于各个风景秀丽的目的地，为宾客提 供沿途的贴心服务。 Actual Workplace: On the luxury tourist train. Travel with the train to various scenic destinations, providing thoughtful services to guests along the journey.3.福利： ①住宿：享有住房补贴福利 Eligible for housing subsidy ②餐补：发放丰厚的餐饮补贴，让员工在忙碌的工作之余也能品尝到各式美味佳 肴，保持充沛的精力。 Offer generous meal allowances, allowing employees to enjoy a variety of delicious cuisine even during their busiest times, maintaining their energy and vitality. ③根据公司实际情况及员工表现，还可能享受交通补贴、带薪休假、节日福利、 专业培训及个性化职业发展规划等多元化福利项目。我们致力于为员工创造一个 和谐、进取的工作环境，助力每位员工实现个人价值与企业发展的双赢。 ther Benefits: Depending on the company's actual situation and employee performance, additional benefits may include transportation subsidies, paid time off, holiday bonuses, professional training, and personalized career development plans. We are committed to creating a harmonious and forward-thinking work environment, supporting each employee in achieving both personal and professional success in a win-win scenario with the company

职位概述What You’ll Do 统筹丝路列车地面游览活动全流程执行与管理，深度挖掘丝路文化资源打造特色体验，带队完成高端宾客讲解服务，统筹团队管理与资源对接，处理复杂游览 Coordinate the execution and management of the entire ground tour process for Silk Road Train tours, thoroughly explore cultural resources along the Silk Road to create distinctive experiences, provide expert commentary services for high-end guests, manage team operations and resource coordination, address complex tour requests and unexpected issues, and ensure premium quality and seamless experiences throughout the journey. 主要职责How You’ll Do It 文化研策与产品打造：深耕丝路沿线景点文化内核与文旅资源，独立策划列车核心游览行程、非遗手作/民俗互动等特色文化体验活动，制定季度/月度行程更新方案，主持列车欢迎、欢送迎宾晚会及高端文化沙龙。 Cultural Research & Product Development: Deeply explore the cultural core and cultural tourism resources of scenic spots along the Silk Road, independently plan the train's core tour itineraries and characteristic cultural experience activities such as intangible cultural heritage handcrafts/folk custom interactions, formulate quarterly/monthly itinerary update plans, and host the train's welcome and farewell galas as well as high-end cultural salons. 体系搭建与标准制定：制定游览服务全流程标准、景点讲解分级规范、团队服务操作手册，明确各层级度假大使工作要求，推动服务标准化、规范化落地。 System Construction & Standard Formulation: Formulate full-process standards for tour services, hierarchical norms for scenic spot interpretation, and team service operation manuals, clarify the work requirements of vacation ambassadors at all levels, and promote the implementation of standardized and regulated services. 团队统筹与管理培养：全面管理度假游览部中级/初级度假大使团队，负责团队排班、日常工作督导、月度/季度绩效评估，组织开展丝路文化、讲解技巧、应急处理等专项培训，搭建团队人才培养体系。 Team Coordination & Management Training: Fully manage the team of middle/junior vacation ambassadors in the Travel & Tourism Department, be responsible for team scheduling, daily work supervision, monthly/quarterly performance evaluation, organize special training on Silk Road culture, interpretation skills and emergency response, and build a team talent training system. 资源对接与统筹协调：对接丝路沿线核心景点、地接社、非遗机构、酒店餐厅等供应商，统筹协调门票、专属交通、定制讲解、特色体验等资源，审核合作方案与资源采购计划，控制游览运营成本。 Resource Connection & Overall Coordination: Connect with suppliers such as core scenic spots, local travel agencies, intangible cultural heritage institutions, hotels and restaurants along the Silk Road, coordinate resources such as tickets, exclusive transportation, customized interpretation and characteristic experiences, review cooperation plans and resource procurement plans, and control tour operation costs. 高端服务与问题处理：为高端宾客提供专属深度讲解服务，承接私人定制游览需求并制定专属方案，处理游览过程中的重大投诉、复杂突发问题（如高端宾客行程调整、资源对接重大纰漏），及时复盘并制定改进措施。 High-end Service & Problem Solving: Provide exclusive in-depth interpretation services for high-end guests, undertake custom private tour demands and formulate exclusive plans, handle major complaints and complex emergencies during tours (such as itinerary adjustments for high-end guests, major flaws in resource connection), conduct timely reviews and formulate improvement measures. 数据复盘与优化升级：建立游览服务数据统计体系，定期收集宾客游览反馈、行程衔接效率、活动参与度等数据，分析服务短板，提出行程优化、活动创新、服务升级的具体建议，定期提交游览运营报告。 Data Review & Optimization Upgrading: Establish a statistical system for tour service data, regularly collect data such as guest tour feedback, itinerary connection efficiency and activity participation, analyze service shortcomings, put forward specific suggestions for itinerary optimization, activity innovation and service upgrading, and submit tour operation reports on a regular basis. 跨部门协同：对接客房、餐饮等部门，统筹协调游览行程与客房服务、特色餐食的衔接，打造“游览+住宿+餐饮”一体化的丝路文化体验。 Cross-departmental Collaboration: Connect with the Housekeeping Department, F&B Department and other departments, coordinate the connection between tour itineraries and housekeeping services, characteristic catering, and create an integrated Silk Road cultural experience of "tour + accommodation + catering". 其他Others · 这份岗位职责并不包括该职位所要求的次要性及附带性的工作。以上工作任务和要求是这一个职位所需的最基本的要求。 This job description does not cover the secondary and incidental tasks and responsibilities that are necessary for this position. The above tasks and requirements represent the most fundamental requirements for this role. 这份岗位职责绝不表明或暗示该职位的员工只需要完成以上所列出的工作职责，员工应当根据其主管的要求完成其它在本公司其他部门或其他岗位与工作相关或者与本行业相关的工作任务。 This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties or tourism business related duties in possibly other areas of the Silk Road Train or related department assigned by their supervisor. 这一份岗位职责并不具有任务合同性质。本文件纯属为对相关职位的工作概述。 This job description does not have the nature of a task contract. This document is solely intended to provide an overview of the duties associated with the relevant position. 优选资格What We’re Looking For 1.教育程度:大学及以上学历，旅游管理、历史文化、考古学、外语等相关专业优先。 2.相关工作经验:5 年以上高端旅游、文化景区、豪华列车或研学机构运营管理经验，3 年以上团队管理经验，有丝路沿线文旅项目策划或深度游产品开发经验者优先。 3.专业技能 :1. 精通丝路历史文化、沿线景点资源、民俗风情及非遗文化，能独立策划文化体验活动；2. 具备扎实的旅游产品策划、行程设计、服务标准制定能力；3. 擅长团队管理、培训指导及跨部门资源协调，能保障行程高效落地；4. 熟悉旅游行业法律法规、安全规范及文旅项目运营逻辑。 4.特定证书及专业技能:中文、英文导游证（非必须）。 5.语言能力:熟练中英文语言能力。 6.电脑技能:熟悉微软办公自动化软件。

公司简介 丝路梦享号旅游列车，是上海复星集团和青藏铁路公司合作项目， 是国内目前备受瞩目的豪华旅游列车，全车按照奢华酒店标准打造。 我们致力于为旅客提供舒适的旅行体验，将丝绸之路的壮美风光与奢华服务充分融合。 岗位职责: 1. 统筹后厨生产与出品管理，确保口味、摆盘与品质稳定； 2. 围绕品牌定位与季节时令进行菜单规划与迭代，兼顾营养与成本； 3. 建立食材验收、储存与使用标准，把控新鲜度与成本； 4. 优化出菜流程与人员分工，监控备菜、出菜节奏，提升运营效率； 5. 落实食品安全与卫生规范，督导设备维护与成本管控。 6.工作地点在火车上。 任职要求: 1. 熟练掌握多类菜系技法，能独立完成菜品研发与标准化出品； 2. 具备扎实的食材知识与鉴别能力，善于搭配与风味把控； 3. 熟悉后厨管理流程，包括人员调度、采购库存、设备保养等； 4. 责任心强，抗压能力佳，能在高峰时段保持高效有序； 5. 具备创新意识与团队协作精神，善于跨部门沟通提升服务体验。 6.有1-3年酒店工作经验（凉菜）。

职位概述What You’ll Do 全面负责丝路列车高端餐饮服务体系搭建与运营管理，制定服务标准、流程规范及品质管控机制；深度融合丝路沿线国家饮食文化，打造专属餐食体验与主题餐饮活动；统筹餐饮团队管理、培训、考核与日常运营，严控食品安全与成本；对接高端宾客定制需求，处理复杂服务投诉，协同各部门保障餐饮与列车行程无缝衔接，持续提升品牌口碑与宾客体验。 Responsible for the overall management of high-end F&B service system on the Silk Road Train, formulate service standards, procedures and quality control mechanisms; deeply integrate culinary cultures of countries along the Silk Road to create exclusive dining experiences and themed activities; manage team training, performance and daily operation, strictly control food safety and costs; handle customized demands and complex complaints, coordinate with all departments to ensure seamless service, and enhance brand reputation and guest experience. 主要职责How You’ll Do It 建立、优化并落地餐饮服务标准与操作流程，融入丝路文化元素，制定菜单更新与主题活动计划，打造稀缺性高端服务。 Establish, optimize and implement F&B service standards and procedures, integrate Silk Road cultural elements, develop menu update and themed activity plans to create high-end exclusive service. 管理中级/初级服务管家团队，负责培训、排班、绩效考核与能力提升，强化服务意识与专业素养。 Manage the team of middle and junior service butlers, be responsible for training, scheduling, performance appraisal and capability improvement, strengthen service awareness and professionalism. 监督食材采购、验收、储存、加工全流程，确保食品安全合规，管控餐食、酒水与物资成本。 Supervise the whole process of food procurement, inspection, storage and processing, ensure food safety compliance, and control catering, beverage and supply costs. 对接运营总监及相关部门，协调餐饮服务与列车行程、游览活动高效衔接。 Liaise with the Operations Director and relevant departments to coordinate the efficient connection between F&B service and train schedules, tour activities. 承接高端宾客餐饮定制需求，妥善处理复杂投诉与突发事件，维护品牌形象。 Undertake customized dining demands of high-end guests, properly handle complex complaints and emergencies, and maintain brand image. 定期提交运营报告、数据分析与优化方案，协助制定餐饮预算与经营目标。 Regularly submit operation reports, data analysis and optimization suggestions, assist in formulating F&B budget and business objectives. 完成上级交办的其他餐饮运营与服务管理工作。 Complete other F&B operation and service management tasks assigned by superiors. 其他Others 这份岗位职责并不包括该职位所要求的次要性及附带性的工作。以上工作任务和要求是这一个职位所需的最基本的要求。 This job description does not cover the secondary and incidental tasks and responsibilities that are necessary for this position. The above tasks and requirements represent the most fundamental requirements for this role. 这份岗位职责绝不表明或暗示该职位的员工只需要完成以上所列出的工作职责，员工应当根据其主管的要求完成其它在本公司其他部门或其他岗位与工作相关或者与本行业相关的工作任务。 This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties or tourism business related duties in possibly other areas of the Silk Road Train or related department assigned by their supervisor. · 这一份岗位职责并不具有任务合同性质。本文件纯属为对相关职位的工作概述。 This job description does not have the nature of a task contract. This document is solely intended to provide an overview of the duties associated with the relevant position. 优选资格What We’re Looking For 教育程度：大学专科及以上，酒店管理、餐饮管理相关专业优先 相关工作经验：3年及以上高端酒店/邮轮/列车餐饮管理岗位经验 语言能力：普通话标准流利，具备熟练英语沟通能力，会第三语种优先 管理经验：熟悉高端服务体系，具备团队管理、培训督导、成本管控能

任职资格 Qualification 教育程度 Education 大专（含）以上学历 Aassociate degree or above 专业要求 Major 主修会计，并持有会计证书。 Must have education in basic accounting, preferably with certificate. 技能水平 Skills 1.能熟练操作MC和Sunsystem. Must be familiar with MC and SunSystem. 2.懂日常会计操作，熟悉相关财务税收政策； Understand the daily accounting, familiar with related financial and tax policy; 3.能熟练操作Excel 和Microsoft Word。 Must know how to use Excel and Microsoft Word. 4.熟悉成本核算、成本管控。 Be familiar with cost accounting, cost controls. 工作经验 Experence 1.至少三年以上五星级酒店同岗位或相同岗位工作经验 Minimum three years work experiences as an Executive Secretary in a hotel or releated work experiences. 价值观及行为准则 Values & Code of Conduct 1.认同万达企业文化 Appreciate Wanda culture 2.有良好的职业操守 Good Character and Ethics 3.严格遵守国家法律法规，执行企业各种规章制度 Strictly obey the relevant laws and regulations, executive internal policy implement 其他要求 Others 1.具有良好的团队协作精神，出色的人际交往能力，诚实可靠、品行端正 A good team spirit of collaboration,excellent interpersonal skills,honest and reliable,Decency 2.具有较强的工作责任心和学习能力、良好的团队合作意识 Have a strong sense of responsibility and learning ability,a good team spirit of collaboration 3.主动，热情，灵活，能处理多方面工作的能力及强抗压能力 Motivated, passionate, flexible, capable of handling multi-faceted tasks and of working under pressure 4.能按照部门负责人的要求完成其下发的工作 Can complete its issued in accordance with the requirements of the head of the work 资格证书 Certification 会计从业资格证 Certificate of Accounting Professional 三、职位概述Job Instruction To ensure the smooth and efficient operation of Cost Control, Store rooms and Receiving and to assist management in keeping the cost of food, beverage and other supplies to the minimum. 确保酒店成本控制部，收货部和仓库的日常操作顺利而高效，并协助管理层控制酒店的餐饮和其它用品的成本，使之最小。 四、职位说明 Job Description 序号 No. 工作任务 Job Task 工作描述 Job Description 权重 weight 1 监督和管理工作 the supervision and guidance 对下属的工作进行监督和管理，培训、指导并检查直接下级的工作。 Responsible for the supervision and guidance of the staff under his/her section，Training, guidance and check directly subordinate work. 20% 2 确保货物及时送到 Ensure the timely delivery of items To liaise with purchasing on the timely delivery of items. 与采购部沟通，以确保采购货物及时送到。 2% 3 确保仓库的安全 Ensure that security of all stores Ensure that security of all stores has been adequately maintained, including proper restrictions on the issue of keys and general access. 确保仓库的安全措施得以实施，包括仓库钥匙的交接手续等。 2% 4 核对验收单 Check the Receiving Ensure that all incoming goods have been received via the Receiving Area, with deliveries properly checked against purchase orders and market list. 确保所有采购的物品经过验收部门的验收，并与采购定单相核对。 15% 5 检验工作 Make an ocular inspection 定期做相应的检验工作。每日对仓库和收货部门进行检查。 Make an ocular inspection of the storeroom and receiving Area on a daily basis.Conduct regularly butcher and cooking testing and yield testing. 3% 6 资料保存 Kept the Documents Ensure that proper records have been kept of inventory receipts, issues and returns by use of storeroom stock cards and signed documents. 妥善保存存货收据，仓库卡和签收的文件。 2% 7 成本控制 Cost Control Introduce stringent cost control measures. 制定严格的成本控制措施。 10% 8 成本核算 Recipe Costing Perform recipe costing for food and beverage. 对餐饮的食品和饮料进行成本核算。 10% 9 确保资产安全 Safeguard assets 确保酒店资产的安全，避免损失。确保瓷器，玻璃器皿，银器等的安全。 Safeguard assets of the hotel against loss and/or damages.Safeguard and monitor the movement of chinawares, glasswares, silverwares and linen. 3% 10 月度盘点 Moreonthly Inventory Conduct monthly inventory taking of food, beverage and other store room items. 对食品，饮料，及其它仓库进行每月的盘存。 5% 11 季度盘点 Three Months Inventory Conduct every three months inventory taking of chinawares, glasswares, silverwares and linen. 对瓷器，玻璃器皿，银器等进行3个月一次的盘点。 3% 12 饮料的随机抽查 spot check of beverage Conduct spot check of beverage at the bar. 对酒吧的饮料进行随机抽查。 3% 13 市场调查 Market Price Survey Conduct market price survey in coordination with the Purchasing Manager and Executive Chef. 与采购经理和总厨合作进行市场调查。 3% 14 月结账务处理 Monthly accounting treatment Do monthly costing and ensure prompt submission of all month-end reports. 进行每日成本关账，及时提交月末报表。 10% 15 每月流动缓慢或过期物品控制 monthly listing of slow moving and obsolete items Prepare monthly listing of slow moving and obsolete items and recommend steps to be taken. 列出每月流动缓慢或过期物品的名单并提出相应的措施。 3% 16 协调工作 Coordinate Coordinate with other departments especially F&B Department regarding cost matters. 就有关成本事宜与餐饮部门进行协调。 3% 17 替代和临时职责 Replacement and Temporary Mission 随时准备完成财务总监安排的其它工作，并对此负责。 Must be ready and responsible when assigned to other position by the Financial Controller. 3%

岗位职责： 1、了解地区市场，熟悉酒店使用物资的采购流程与成本； 2、负责营业部门的经济核算业务和资产管理； 3、负责营业部门的成本控制，完成菜谱成本计算，合理计价，做好成本分析及定价测算； 4、建立成本核算和物价检查监督制度，经常做好质、量、规格的抽查核算，促使运作部门合理使用原材料，减少浪费； 5、做好采购物价审核，复核采购申请单，将供应商价格与市场价格做比对，以确保酒店以优惠的价格采购到优质的商品，对照定价表检查每日购进物品单价； 6、组织并监督酒店物流状况，每月月底安排库存物资盘点，监督各餐厅、仓库的物资盘点； 7、定期考核各营业部门成本计划定额的执行情部分，分析成本升降原因，找出问题，提出有助于成本控制、收费、发货及控制程序的建议建议，改进管理、降低成本提供可靠地依据； 8、查看每日入库单、餐单、收银报告表，编制餐饮项目销售成本记录，做好餐饮成本控制核算； 岗位要求： 1、工作严谨仔细,态度积极认真,富有团队合作精神； 2、会计专业大专及以上学历； 3、有酒店同岗位工作经验；

1.负责客房楼层接待工作实行督导检查，保证客房接待正常进行 2.每日巡视客房布置，清洁卫生，服务质量保持正常稳定水平 3.主动接触客人，了解客人的特点和要求 4.负责培训员工专业技能 5.对客房设施定期保养，保证设施完好

工作内容： 工作不难，按客户需求提供踩背，观影等服务，主打一个轻松愉快。就算你是小白新手，没有经验也完全OK，上手超容易 工作时间： 下午四点到凌晨3点，夜猫子友好！月休2-3天，还能调连休，简直不要太灵活。 包住宿 包住宿 岗位要求： 形象气质好点就行，但也别太邋遢啦。别太腼腆，这样和客人、同事交流都更愉快。 无套路： 不是中介，不需要交任何费用，实实在在招人。团队氛围轻松良好，工作人员热情，没有勾心斗角，每天开开心心心上班

【岗位职责】 1、负责各类食材的切配、腌制及摆盘工作，确保出品符合酒店标准及菜品要求； 2、严格按照菜品规格和出菜顺序进行配菜，保证砧板区域工作高效有序； 3、合理控制食材损耗，充分利用原料，做好成本节约及库存管理； 4、负责砧板岗位的日常卫生清洁，维护刀具、砧板及工作台面的整洁与消毒； 5、协助厨师长完成食材验收、存储及盘点，确保食材新鲜、安全、符合卫生规范； 6、配合其他厨房岗位完成高峰时段出餐任务，保障后厨整体运作顺畅。 【岗位要求】 1、初中及以上学历，有砧板或后厨相关工作经验者优先，无经验但踏实肯学亦可； 2、熟悉各类食材的特性及切配技法，能熟练完成丁、丝、片、块等基本刀工处理； 3、具备基本的食品安全与卫生意识，严格遵守厨房操作规范； 4、工作认真负责，吃苦耐劳，能适应酒店后厨的工作节奏和排班安排； 5、具备良好的团队协作精神，服从管理，沟通顺畅； 6、身体健康，持有有效健康证（或入职前可办理）。

【岗位职责】 1、根据厨师要求，准确、高效地进行食材的清洗、切割、分装等准备工作； 2、负责每日食材的验收、存储及保鲜管理，确保食材新鲜、卫生； 3、按照标准配比完成菜品辅料的搭配，保证出餐质量和效率； 4、维护配菜区域的清洁卫生，严格执行食品安全规范； 5、协助厨师完成其他后厨相关工作，如餐具整理、设备清洁等。 【岗位要求】 1、身体健康，无传染性疾病，持有有效健康证； 2、具备基本的刀工技能，能熟练处理常见蔬菜、肉类等食材； 3、工作细致认真，责任心强，能适应快节奏的餐饮工作环境； 4、服从管理，具备团队合作意识，能与后厨同事高效配合； 5、有餐饮行业相关经验者优先，无经验可提供岗前培训。

【岗位职责】 1、负责酒店日常成本核算、费用审核及成本控制工作，确保各项成本数据准确、及时； 2、根据酒店经营目标，协助编制年度成本预算，并跟踪执行情况，定期进行成本分析，提出改进建议； 3、监督采购、库存、领用及盘点流程，核对原物料、低值易耗品及餐饮物资的进销存数据，确保账实相符； 4、审核供应商报价及采购合同，参与市场价格调研，协助建立并维护成本控制标准体系； 5、定期出具成本报表，包括但不限于餐饮成本日报、月度成本分析报告，为管理层提供决策支持； 6、协同餐饮、厨房、采购及财务等部门，优化成本管理流程，发现异常损耗及时预警并推动整改； 7、协助财务经理完成月度结账、成本分摊及存货跌价准备计提等财务处理工作； 8、监督仓库日常管理，组织定期与不定期盘点，处理盘盈盘亏并跟进原因分析与改进措施。 【岗位要求】 1、工作认真细致，责任心强，具备良好的职业操守与团队协作精神； 2、熟悉酒店行业成本核算流程或有相关财务工作经验者优先，无经验但学习意愿强、数字敏感度高者可培养； 3、熟练操作办公软件（Excel、Word等），能运用基础函数处理数据，有财务软件或ERP系统使用经验者优先； 4、具备良好的沟通协调能力，能与采购、餐饮、厨房等部门有效配合； 5、能适应酒店行业工作节奏，服从工作安排，具备较强抗压能力； 6、学历、专业、年龄不限，财务、会计、酒店管理等相关背景优先； 7、持有会计从业资格证、初级会计职称或相关财务证书者优先。

【职责内容】 岗位职责： 1.熟练操作光电类项目仪器，熟悉激光美容设备，光电设备理论知识； 2.热爱美容养生行业，对所负责的客户进行专业、细致的操作及服务； 3.能做到承上启下作用，连接好公司与客户的关系，维护公司最大利益； 4.爱护公司各设备，能及时清楚各耗材情况，能独立培训学员学习技术； 5.熟悉皮肤，能独立处理肌肤问题，从事本行业3年以上经验。 任职要求： 1.皮肤好、气质佳，有美容师或者美容导师从业经历； 2.性格活泼开朗，具有良好的职业素质； 3.医学、护理、美容等专业中专以上学历； 4.能适应短期出差。