Responsible for the supervision of the Spa Therapists and assisting management in training, counseling, motivating and coaching spa treatment providers serves as a role model. Responsible for supervising spa facilities and associates, ensuring positive and friendly guest relations; observing all activity within assigned areas, offering assistance to guests/visitors. Assisting the Spa Director in organizing and supervising daily operations; assisting at the spa reception as often as needed. Supervising the spa associates while maintaining the highest quality of service and standards in the different departments of the spa. To continually learn and become knowledgeable in spa services and therapies, health and wellness. 负责监督和管理理疗师的培训,辅导,激励和工作指导保证水疗护理的服务标准。负责管理水疗的设备和员工,对客人确保时刻保持积极友好的关系,检查和监督所有指定区域的活动,随时提供给客人或参观客人相应的服务和协助。协助水疗总监日常的运作和管理,给水疗前台随时提供协助和需求。管理和监督水疗各个岗位的员工时刻保持更好的服务质量和服务标准。持续学习和提升知识和技能在水疗服务和护理,健康活动方面。
-Utilizing interpersonal and communication skills to lead, influence, and encourage others; demonstrating honesty/integrity; leads by example. 以身作则,保持团队良好的人际关系和有效的沟通技能,鼓励并支持团队正直诚信
- Perform Body Treatments, Massages & Facial.
可以做身体护理,按摩和面部护理
- Train associates on treatment protocols and product knowledge.
培训员工护理服务标准流程和产品知识
- Provide guidance and direction to therapists, including setting and monitoring performance standards. 有效的监管理疗师,包括建立和监管水疗服务标准流程。