Managing Day - to - DayOperations
日常运营管理
l Supervises and manages employees. Manages allday - to - day operations. Understands employee positions well enough toperform duties in employees' absence.
监督和管理员工。负责所有日常运营工作。充分了解员工岗位，以便在员工缺勤时能履行其职责。
l Maintains service and sanitation standards inrestaurant, bar/lounge and room service areas.
维持餐厅、酒吧 / 酒廊及客房服务区域的服务和卫生标准。
l Reviews staffing levels to ensure that guestservice, operational needs and financial objectives are met.
评估人员配置水平，确保满足客户服务、运营需求和财务目标。
Leading Food andBeverage Team
领导餐饮团队
l Utilizes interpersonal and communicationskills to lead, influence, and encourage others; advocates soundfinancial/business decision making; demonstrates honesty/integrity; leads byexample.
运用人际交往和沟通技巧来领导、影响和鼓励他人；倡导合理的财务 / 商业决策；展现诚实正直的品质；以身作则。
l Encourages and builds mutual trust, respect,and cooperation among team members.
鼓励并在团队成员之间建立相互信任、尊重与合作。
l Serves as a role model to demonstrateappropriate behaviors.
充当榜样，展示恰当的行为举止。
l Identifies the developmental needs of othersand coaches, mentors, or otherwise helps others to improve their knowledge orskills.
识别他人的发展需求，并通过指导、辅导或其他方式帮助他人提升知识或技能。
l Develops specific goals and plans toprioritize, organize, and accomplish your work.
制定具体目标和计划，以确定工作的优先级、进行组织安排并完成工作。
l Ensures and maintains the productivity levelof employees.
确保并维持员工的工作效率。
l Provides the leadership, vision and directionto bring together and prioritize the departmental goals in a way that will beefficient and effective.
提供领导力、愿景和方向，整合部门目标并确定其优先级，以实现高效和有效的运作。
l Ensures compliance with all food &beverage policies, standards and procedures by training, supervising, follow -up and hands - on management.
通过培训、监督、跟进和亲身管理，确保遵守所有餐饮政策、标准和程序。
l Ensures compliance with all applicable lawsand regulations.
确保遵守所有适用的法律法规。
l Ensures compliance with food handling andsanitation standards.
确保遵守食品处理和卫生标准。
l Ensures staff understands local, state andFederal liquor laws.
确保员工了解当地、州和联邦的酒类法律。
l Establishes and maintains open, collaborativerelationships with employees and ensures employees do the same within the team.
与员工建立并维持开放、协作的关系，并确保团队成员之间也如此。
l Establishes guidelines so employeesunderstand expectations and parameters.
制定指导方针，让员工了解期望和工作范围。
l Monitors alcohol beverage service incompliance with local laws.
监督酒水服务，确保其符合当地法律。
Ensuring ExceptionalCustomer Service
确保卓越的客户服务
l Provides services that are above and beyondfor customer satisfaction and retention.
提供超越常规的服务，以提高客户满意度和忠诚度。
l Improves service by communicating andassisting individuals to understand guest needs, providing guidance, feedback,and individual coaching when needed.
通过沟通和帮助员工了解客户需求，在必要时提供指导、反馈和个别辅导来提升服务质量。
l Manages day - to - day operations, ensuresthe quality, standards and meets the expectations of the customers on a dailybasis.
管理日常运营，确保每天的服务质量、标准符合客户期望。
l Displays leadership in guest hospitality,exemplifies excellent customer service and creates a positive atmosphere forguest relations.
在接待客人方面展现领导力，树立卓越客户服务的典范，营造积极的客户关系氛围。
l Empowers employees to provide excellentcustomer service.
赋予员工提供优质客户服务的能力。
l Acts as the guest service role model for therestaurants, sets a good example of excellent customer service and creates apositive atmosphere for guest relations.
担任餐厅客户服务的榜样，树立优质客户服务的良好范例，营造积极的客户关系氛围。
l Handles guest problems and complaints.
处理客人的问题和投诉。
l Meets with guests on an informal basis duringmeals or upon departure to obtain feedback on quality of food and beverage,service levels and overall satisfaction.
在客人用餐期间或离开时以非正式方式与客人交流，获取关于餐饮质量、服务水平和整体满意度的反馈。
l Ensures corrective action is taken tocontinuously improve service results.
确保采取纠正措施，持续提升服务效果。
l Incorporates guest satisfaction as acomponent of departmental meetings with a focus on continuous improvement.
将客户满意度纳入部门会议内容，重点关注持续改进。
l Manages service delivery in outlets to ensureexcellent service from point of entry to departure (e.g., greeting fromhostess, speed of order taking and food and beverage delivery, fulfillment ofspecial requests, collection of payment & invitation to return).
管理各营业点的服务提供，确保从客人进门到离开都能提供优质服务（例如，女招待的问候、点单和餐饮送达的速度、特殊要求的满足、收款以及邀请客人再次光临）。
Managing and ConductingHuman Resource Activities
管理和开展人力资源活动
l Provides guidance and direction tosubordinates, including setting performance standards and monitoringperformance.
为下属提供指导和方向，包括设定绩效标准和监控绩效。
l Identifies the educational needs of others,develops formal educational or training programs or classes, and teaches orinstructs others.
识别他人的教育需求，制定正式的教育或培训计划或课程，并进行授课或指导。
l Ensures employees are treated fairly andequitably. Strives to improve employee retention.
确保员工受到公平公正的对待。努力提高员工留存率。
l Ensures employees receive on - going trainingto understand guest expectations.
确保员工接受持续培训，以了解客人的期望。
l Solicits employee feedback, utilizes an"open door" policy and reviews employee satisfaction results toidentify and address employee problems or concerns.
征求员工反馈，采用 “开放门” 政策，查看员工满意度结果，以识别和解决员工的问题或关切。
l Strives to improve service performance.
努力提升服务绩效。
l Ensures recognition is taking place acrossareas of responsibility.
确保在各职责范围内都能对员工的工作给予认可。
AdditionalResponsibilities
其他职责
l Provides information to supervisors, co -workers, and subordinates by telephone, in written form, e - mail, or inperson.
通过电话、书面形式、电子邮件或当面向上级、同事和下属提供信息。
l Analyzes information and evaluating resultsto choose the best solution and solve problems.
分析信息并评估结果，以选择最佳解决方案并解决问题。
l Assists servers and hosts on the floor duringmeal periods and high - demand times.
在用餐时段和需求高峰期在现场协助服务员和接待员。
l Recognizes good quality products andpresentations.
识别优质产品和展示。
l Supervises daily shift operations in absenceof DOFB.
在餐饮总监不在时监督日常班次运营。
l Oversees the financial aspects of thedepartment including purchasing and payment of invoices.
监督部门的财务方面，包括采购和发票支付。
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