The Restaurant Manager will be responsible for managing and training the Paulaner team to ensure outstanding guest experiences. This includes fostering excellent communication with guests, the service and kitchen teams, developing promotions, building a guest database to boost sales, and efficiently managing resources to drive profitability. Leading the team in this high-volume and well-regarded restaurant requires strong leadership skills.
餐厅经理将负责管理和培训普拉那团队，以确保卓越的宾客体验。这包括与宾客、服务团队和厨房团队建立良好的沟通，制定促销活动，建立宾客数据库以提升销售额，以及高效管理资源以提升盈利能力。在这家客流量大、口碑佳的餐厅领导团队需要卓越的领导才能。
OVERALL OBJECTIVES 总体目标
The job of Paulaner Brauhaus Manager is executed satisfactorily when:
普拉那啤酒坊经理的工作范畴应确保完成以下职责：
· All rules & regulations are strictly adhered within the hotel includinghotel’s policy on fire and safety as well as hygiene regulations including HACCP.
严格执行酒店内部所有规章制度和法规，包括酒店消防和安全政策，以及卫生法规，包括《危害分析及关键点控制管理体系》。
· The sales are driven to Paulaner Brauhaus full potential and that budget is adhered to.
根据预算，创造普拉那啤酒坊的销售潜力最大化。
· A High quality of product and service is never compromised in the PaulanerBrauhaus operations.
在普拉那啤酒坊运营期间，同样应为客户提供高品质的产品和服务。
· Paulaner Brauhaus is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times.
发扬普拉那啤酒坊主人翁意识的工作表现，寻找机会，创造企业业务生产最大化。
· Innovation and new ideas are fostered, implemented and communicated to the Head of Department.
注重培养创新和新理念，并及时与餐饮部管理者进行沟通。
· The growth of internal talent within Paulaner Brauhaus is successfully implemented.
确保普拉那啤酒坊内部人才持续增长并顺利实施。
At Kempinski,Talent Development is a management responsibility and consequently an integral and important part of daily activities.
在凯宾斯基，人才发展是管理层的责任，同时也是日常工作中不可或缺的重要组成部分。
The Restaurant Manager is responsible of the following Talent Development tasks for their outlet:
餐厅经理负责开展本部门的人才发展计划：
Support and implement new Talent Development
initiatives.
支持并实施新的人才发展计划。
Identify internal and external talents* that
match Kempinski’s DNA values.
发掘部门内部和外部符合凯宾斯基DNA价值的人才。
Support career development by training and assigning
multi-tasking.
通过培训和任务分配，支持职业发展。
Grow talent in order to present candidates in
quarterly Talent Transfer Calls.
发展人才，参与季度人才发展电话会议。
Give
constant feedback to all employees of Paulaner Restaurant.
不断为普拉纳餐厅员工提供反馈意见。
Conduct
yearly performance appraisals and TTTT’s for all employee of Paulaner
Brauhaus (unless Head of Department is able to do it), providing feedback
on their job performance.
对普拉那啤酒坊员工进行年度绩效评估和一对一对话.（除部门负责人无法完成此项任务），对他们的工作绩效表现提出反馈意见。
MAIN RESPONSIBILITIES主要职责
Responsible to Head of
Department/ Assistant Head of Department.
下属餐饮部管理人员及餐饮部副经理。
Responsible for Paulaner
Brauhaus Assistant Restaurant / Brewmaster / Brewer / Restaurant
Supervisor, Restaurant Captain / Waiter & Waitress, Restaurant Cashier
/ Vocational School Trainee.
负责管理普拉那啤酒坊副经理，酿酒师，酿酒保，餐厅主管，餐厅领班，餐厅服务员（男）/服务员（女），餐厅收款员，及在校实习生。
Set an example by reporting to
duty punctually wearing business attire according to the hotels dress code
& Kempinski grooming standards, maintaining a high standard of
personal appearance and hygiene at all times.
遵守饭店仪容仪表标准，守时，穿着职业装，维护个人形象和卫生标准，在任何时刻，为员工树立榜样。
Provide
a professional and courteous service at all times and ensure that all
employees of the assigned outlet follow the example.
运营期间为客人提供专业，礼貌的服务，确保所有员工根据标准为客人提供服务。
Ensure that the place of work
and surrounding area is kept clean and organised at all times.
定期进行组织安排工作，确保工作区域和周边地区场所保持清洁。
Execute and demand the team to
execute the highest level of service and set-up standards at all times.
服务高标准化，确保员工在服务期间提供高标准的服务。
Be knowledgeable of all services
and products offered by the hotel.
了解酒店所提供的产品及所有服务标准。
Understand thoroughly the
concept of Paulaner Brauhaus and train all employees of the outlet in
regards to the concept.
了解普拉那啤酒坊运营内容，根据部门运营内容为全体部门员工进行培训。
Set an example in terms of
service, products and guidance of the team that reflects the concept.
树立服务标准，产品，并体现团队的指导方向。
Actively participate in menu
design in cooperation with the Paulaner Brauhaus Head Chef and F&B
Management Team.
与厨师团队及餐饮部管理层一起，共同完成普拉那啤酒坊菜单的设计制定工作。
Cooperate with Head Chef to
organize tastings of daily dishes and new menus.
与厨师团队合作，组织安排每日推荐菜品和新菜单的品尝。
Know Paulaner Brauhaus scene and
gastronomic character of the destination and be recognized in the market.
了解普拉那啤酒坊情况，运营目标和美食特色，制定市场定位及目标。
Perform up selling for all items
offered by Dragon Palace Restaurant assigned as well as offering
alternatives.
对普拉那啤酒坊所出售的产品和替代产品做好推销工作。
Be knowledgeable to operate the
existing Opera, LANDA, MICROS system based on the trained responsibility
level as assigned in the department.
能够熟练操作Opera, LANDA, Micros等系统，并为本部门的指定负责人做好培训工作。
Produce reports and analysis of Paulaner
Brauhaus and present report in the monthly performance meeting.
准备普拉那啤酒坊报告和总结，并参加月度表现分析会议。
Lead Paulaner Brauhaus efficiently
in cost and expenses, constantly delivering the highest quality as well as
driving high top line revenue and profit.
带领普拉那啤酒坊全体员工有效做好控制成本和支出工作，不断推出高品质服务，创造收入和利润的最高峰。
Assist F&B Department in
preparation of Paulaner Brauhaus’s budget.
协助餐饮部做好普拉那啤酒坊预算的准备工作。
Conduct monthly inventory of
operating supplies and equipment together with the stewarding department.
与管事部共同进行月度运营物品的盘点工作。
Obtain an account for the
correct settlement of all sales and be overall responsible for Paulaner
Brauhaus floats when and as required.
获取普拉那啤酒坊所有出售产品的正确销售额，如有需求，对餐厅尚未关闭的账单负全责。
· Implement a flexible work schedule based on business patterns.
基于服务模式的灵活性，灵活安排员工工作时间表。
Establish a pool of qualified
and trained full and part time employees in conjunction with the hotel’s
People Services Department.
与人力资源部一起，共同创建符合标准和训练有素的全职和兼职员工。
Ensure an effective payroll
control through a flexible work force maximizing the utilization of part
time employees and closely cooperating with other Food & Beverage departments.
确保兼职员工的最大化利用率，并与其它餐饮部分部门密切合作，通过灵活的合作安排工作，有效控制工资。
Monitor operating supplies,
equipment and reduce spoilage and wastage successfully.
监控运营物品，设备；有效减少破损和浪费现象。
Conduct daily pre-shift meetings
to employees on preparation, guest profile, service and menu served.
组织每日班前会议，会议内容包括准备工作，客户资料信息，服务和菜单服务。
Report
incidents that require disciplinary actions immediately to the Head of
Department.
如遇紧急情况发生，立即向餐饮部管理人员报告，采取纪律行动。
Prepare and review outlet’s
operations manual updates annually in accordance with the Assistant Head
of Department.
每年根据运营状况，与餐饮部副经理共同准备并更新所有部门的运营手册。
Constantly
improve the product quality by sourcing the best available products.
通过采购优质的产品，不断改善并提高产品质量。
Support
activities and cooperation with the suppliers.
支持并积极与供应商合作。
Monitor
and constantly improve quality and guest satisfaction of the outlet with
the given tools (Leading Quality Assurance, Customer Satisfaction Survey).
通过与客人进行交流，监控并不断提高服务质量和客户满意度。
Undertake reasonable tasks and
secondary duties as appointed by the Head of Department.
根据部门管理者分配的任务，承担合理工作任务和附加职责。
Respond to any changes in Dragon
Palace Restaurant as dictated by the hotel management.
响应饭店管理层针对餐饮部普拉那啤酒坊发展做出的变化。
Handle guest enquirers and
complaints in the outlet in a courteous and efficient manner and report to
Head of Department / Assistant Head of Department ensuring that the follow
up is performed with the guest.
礼貌并高效率地处理客户需求和投诉，及时向餐饮部管理者报告，确保与客户做好跟进和沟通工作。
Ensure that the opening and
closing procedures established for the Paulaner Brauhaus are followed.
创建关餐和开餐流程，确保普拉那啤酒坊全体员工严格执行。
Assign responsibilities to
subordinates implementing a multi-tasking principle and check their
performance periodically.
落实政策，实现多任务处理原则，并对下属进行定期检。
Plans and
supervises the day-to-day operations of the restaurant to ensure
compliance with all policies, procedures, standards and aiming at
satisfying and exceeding the clients’ expectations.
计划和管理餐厅每日运营，确保按照标准，程序为客人提供舒适满意的服务，已达到客人所期待的服务标准。
Establishes
and reviews the standards of performance, in line with the operating
concept of the restaurant, which contribute to an attentive and
distinctive experience that leaves our clients inspired.
创建和回顾服务标准，与餐厅运营需求保持一致，为客户建立体贴独特的服务体验。
Identification
the training needs, assist in the development of a training plan and
implementation of the training activities and follow up to ensure
compliance and their effectiveness. At times, conducts training.
确定培训需求，制定培训计划。安排培训活动并跟进培训的实施，确保有效培训。与此同时，引导培训得以实施。
Inspects the
dining room area, to ensure that the physical facilities and equipment’s
are well kept and that coordinating the cleaning and maintenance and
arranging for repairs and other services such as linen laundering adhere
to, all health and safety regulations, plants servicing, etc.
检查就餐区域，硬件设施设备完善，符合环保标准，安全政策，做好长期清洁和维护保养工作以及其它相关服务工作，如布草洗涤，植物维护服务等。
Maintains
high visibility during meal service in order to ensure smooth running of
operations, promotes good public relations, takes corrective actions and
handles customers’ complaints to ensure their satisfaction.
在餐厅营业期间，拜访餐厅客人就餐情况确保餐厅运转正常，创建良好公共关系，采取正确行动解决客人投诉以确保客人用餐满意。
Coordinates
the service activities with the kitchen in order to achieve a timely
delivery of food whilst ensuring effective communication.
在服务活动中与厨房合作，确保高效率完成客人的食品订单。
Forecasts
covers and revenues and then schedules staff accordingly covering outlet
opening hours, whilst controlling labor costs and minimizing overtime
payment.
对餐厅客源及收入进行预算，根据部门营业时间合理安排员工班次，控制人力成本，降低加班成本。
Manages and
controls stock from the beverage / bar operation effectively ensuring pars
are respected.
有效的管理和控制酒吧库存量，确保所有酒吧酒水在保质期内。
Anticipates
and maintains all materials and supplies ensuring their availability.
Controls usage of all food items and appropriate usage of equipment’s,
tools and service equipment’s ensuring all equipment’s is used in a
correct and safe manner.
按时订购和维护餐厅所有物品和物资，防止缺货短货现象发生。良好控制所有食品和器皿，工具和服务用品，确保所有用具和器皿使用安全。
Monitors
operating expenses to ensure the cost of sale is in line with the annual
budget.
管理运营费用，确保运营成本在年预算之内。
Keeps
abreast of all emergency procedures, hotel promotions, product knowledge,
VIP arrivals, upcoming events and brief direct subordinates accordingly so
that they are able to anticipate and answer clients’ requests and
questions.
严格履行所有紧急政策，饭店推销，食品知识，重要客人入住，未来活动和会议传达，确保员工能正确和准确地回答客人提出的问题。
Accomplishes
a set of administrative duties such as attending meeting, writing reports,
maintaining a logbook and other specific duties related to the job
function.
完成日常行政工作，例如参加会议，提交报告，提交餐厅日志和其它与相关的日常工作。
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