【岗位职责】 1、负责酒店公共区域（大堂、走廊、电梯间、洗手间、休息区、外围等）的日常清洁与维护，确保环境整洁、无异味、无积尘； 2、按标准流程完成地面、墙面、玻璃、不锈钢设施、家具、灯具及装饰物的清洁与保养，正确使用各类清洁剂及专业设备； 3、及时清理公共区域垃圾，更换垃圾袋，并按规定分类收集与运送至指定垃圾房； 4、定期对地毯、石材、木质表面等进行专项清洁与养护，发现损坏或异常情况及时上报； 5、巡查公共区域卫生状况，随时处理突发污渍、水渍、呕吐物等，确保服务标准达标； 6、维护清洁工具与设备，做好日常保管、消毒及耗材领用记录； 7、配合酒店其他部门完成重要接待、会议、活动前的卫生保障及临时性清洁任务； 8、严格遵循酒店清洁安全规程，注意警示标识设置，保障客人及自身安全。 【岗位要求】 1、高中及以上学历，年龄、性别不限，身体健康，能承受一定体力工作； 2、具有3年以上酒店或大型物业公区保洁工作经验，熟悉星级酒店PA工作流程及标准者优先； 3、熟练掌握各类清洁剂配比、清洁工具操作及常见地面（大理石、地毯、瓷砖）的日常保养方法； 4、工作认真细致，责任心强，有良好的服务意识和职业素养； 5、具备较强的执行力，能服从工作安排，适应轮班及适度加班； 6、诚实守信，吃苦耐劳，注重个人卫生与仪容仪表； 7、具备基本的沟通能力，能够按规范填写清洁记录与报修单据。

【岗位职责】 1、负责酒店客房布草（床单、被套、枕套、毛巾等）的收发、清点、分类及登记工作，确保数量准确、记录完整； 2、按规定流程对布草进行质量检查，及时挑出破损、污渍严重的物品并单独存放，做好报废或报修记录； 3、与洗衣房保持顺畅对接，按时送洗、接收洗涤成品，核对洗涤数量与质量，异常情况及时反馈； 4、负责布草库房的日常整理与维护，保持货架整洁、码放有序，落实先进先出原则，防止积压与霉变； 5、配合客房部完成布草定期盘点工作，确保账物相符，协助处理布草遗失、损坏的登记与上报； 6、遵守酒店卫生及安全操作规范，正确使用洗涤设备和搬运工具，做好工作区域的清洁与整理。 【岗位要求】 1、年龄25至55岁，学历不限，有酒店或家政布草管理经验者优先，无经验可培训上岗； 2、身体健康，能适应站立作业及一定强度的体力搬运工作； 3、工作认真细致，责任心强，做事有条理，对数量敏感； 4、具备基本的书写和计数能力，能独立填写收发登记表单； 5、吃苦耐劳，服从部门工作安排，具备良好的团队协作与沟通意识； 6、认同酒店服务标准，注重个人卫生及职业形象。

【岗位职责】 1、负责为宾客提供专业的茶艺服务，包括冲泡、品鉴及茶文化讲解； 2、根据酒店标准布置茶台，维护茶具清洁与完好，确保茶饮出品质量； 3、结合季节与宾客需求，推荐适宜的茶叶品类，并协助制定茶单； 4、主动了解宾客偏好，提供个性化服务，营造雅致舒适的品茶氛围； 5、配合餐饮及活动部门，完成高端宴会、商务会议的茶歇及茶事服务； 6、参与茶叶、茶具的库存管理，定期盘点并记录使用情况； 7、协助培训新员工基础茶艺知识，提升团队整体服务水准。 【岗位要求】 1、热爱茶文化，对茶叶品类、冲泡技法有一定了解或浓厚兴趣； 2、具备良好的服务意识与沟通表达能力，亲和力强，注重礼仪细节； 3、工作认真细致，能适应酒店排班制度，具备团队协作精神； 4、有茶艺师资格证书或相关工作经验者优先； 5、形象好，气质佳，女：身高165cm及以上

【岗位职责】 1、协助厨师长完成日常包房运营管理工作 2、负责西点、面包等烘焙产品的制作与质量控制 3、根据标准配方准确称量原料并完成产品制作 4、维护包房设备清洁及工作区域卫生标准 5、协助开发季节性新品及节日特色产品 6、监督并指导饼房助理完成基础烘焙工作 7、严格执行食品安全及卫生管理制度 【岗位要求】 1、具备烘焙知识及实操能力 2、能够适应早晚轮班工作制 3、具有团队协作意识及责任心 4、学习能力强，愿意接受专业培训 5、身体健康，持有有效健康证 6、对食品造型和装饰有基本审美能力 7、能承受厨房工作压力及快节奏环境

【岗位职责】 1、负责酒店劳动用工风险管控，起草、审核劳动合同及各类人事法律文书。 2、负责员工关系管理，开展员工沟通，协调化解各类员工矛盾。 3、负责劳动争议、仲裁案件处置，做好案件材料整理与应诉跟进。 4、提供用工法律咨询，持续修订优化人事管理制度，开展用工合规自查、明确改进举措并跟进落地执行。 5、对接外部法律顾问，做好人事及案件资料归档管理。 6、完成上级交办的其他人事法务相关工作。 【岗位要求】 1、年龄28-35周岁，本科及以上学历，法学、人力资源管理相关专业。 2、3年及以上人力法务、员工关系、劳动纠纷处理实操经验，酒店行业优先。 3、熟悉劳动相关法律法规，文字功底扎实，具备良好沟通协调能力，工作严谨细致，保密意识强。 4、持有法律职业资格证优先。

Main Functions工作职责 1. Conduct Sales Activities 实施销售活动 a. Attend the sales activities as a hotel’s representative 代表酒店参加销售活动 b. Visit and entertain all key accounts regularly 定期地拜访和宴请所有的重要客户 c. Oversee the planning of sales call of the proactive sales team. 对销售计划的预见并组织销售团队的抢先行动 d. Ensure all enquires are handled by the reactive sales team promptly and efficiently. 确保所有的客户要都能及时地并有效地被销售团队处理 e. Meet with in-house guests to build relationship and to obtain guest comments. 与内部客人会面，建立良好的关系并获得客人的评价 f. Be proactive in obtaining sales leads from various sources such as newspaper, internet, TV etc. and assign sales associates to follow up on the leads. 从各种渠道积极地获得生意来源，如从报纸，英特网，电视等，并指派销售人员跟进生意 2. Account Management 客户管理 a. To ensure that all information related to all accounts are recorded in Fidelio S&C and filed accordingly, and to maintain the accuracy of information in the systems. 确保所有的跟客户的相关信息都被记录到酒店的操作系统里，并相应地存档，并保持信息在系统中的准确性 b. Assist all sales associates in the set up on strategies and tactics for each account and to ensure that the planned actions are followed up. 协调所有的销售人员制定策略并为每个客户出谋献策，确定被计划的行动都被跟进 c. Review Call Reports to ensure that all accounts are properly managed. 回顾拜访客户的确保所有客户都得以恰当的处理 d. Ensure that sales call plan is set up by all sales associates and the plan is efficiently used. 确保销售人员制定销售的拜访计划并被有效地运用 e. Participate in setting up sales targets for all sales associates. 为所有的销售人员参与制定销售目标 3. Sales Strategy Planning 销售战略计划 a. Attend weekly Sales Strategy Meeting to share information on competitors’ activities, customer feedback and other market intelligence. 参加每周销售战略会议，在竞争者动态，顾客意见反馈和其他的市场情报分享信息 b. Regularly review the effectiveness of the Sales Strategy and make recommendations for changes if required. 定期地回顾有效率的销售战略，如有需要 4. Train and develop all sales associates 培训及发展所有销售人员 a. Coach and counsel all associates to ensure timely rectification of performance 指导和建议所有员工及及时纠正员工表现 b. Set up clear guidelines and expectation for each associate and follow up on the progress 为每位员工制定清晰的指导方针与期望目标, 以及跟进过程 c. Conduct on the job training to all associates by arranging joint calls with sales associates and review with them their performance during the sales call. 把指导工作培训在与销售人员一起拜访客户时进行并且与销售人员回顾在销售拜访中的表现 d. Ensure that all sales associates are conducting business according to the Marriott set guidelines. 确保所有销售人员在执行生意流程中严格按照万豪标准 e. Conduct regular performance review for sales associates and keep written record for future follow up. 执行定期的销售人员工作表现评估,并记录在档一遍以后跟进 f. To review and update all LSOPs related to sales operation whenever necessary. 及时回顾及更新有关销售流程有关LSOP在任何有需要的时候 5. Fully utilize all Marriott Resources 充分利用所有万豪资源 a. Ensure all sales associates cross sell sister properties when the hotel product does not fit into customers’ requirements or when customers have potential for other properties. 保证在所有销售人员介绍生意给姐妹酒店在酒店不能满足客人需求以及客户能成姐妹酒店重要潜在可取的前提下 b. Constant communication with market sales, alliance account team and GSOs to discuss on needs of the hotel and to ensure full coverage of all accounts. 持续不断地与区域销售，大客户销售团队，全球销售联系及协商酒店生意需求，并确保涵盖各种客户 c. Make good use of Marriott Rewards as a key sales tool. 尽最大化使用万豪礼赏活动作为有力及有效的销售工具 d. Work closely with the other sales teams in the cluster to share marketing information, discuss on account servicing issues and cooperation. 紧密与姐妹酒店及有关销售团队分享市场信息，讨论客服论点及协作 6. Business / Marketing Plan 商业及市场计划 a. Participate in the preparation of Business / Marketing Plan and to ensure that all strategies are backed up with appropriate tactics. 参与市场计划准备工作为确保说有销售策略基于正确正确战术 b. Produce periodic action plan based on the Business Plan and ensure that the sales team is conducting business according to the set objectives. 在商业计划的基础上制定定期执行计划，确保销售团队按照既定的目标执行工作 7. Office Etiquette & Business Ethics 办公室礼节和商业道德规范 a. Ensure that all sales associates are properly dressed in uniform or business attire and the general appearance are according to the hotel standard. 确保所有销售人员着装要按照酒店行为规范标准 b. Make certain that all sales associates are conducting business accordingly to the Marriott guidelines and local law. 确保所有销售人员执行商业活动中严格执行万豪标准及当地法规 c. In charge of the overall conduct of the sales team such as telephone handling, punctuality, compliance to the hotel rules, regulations and LSOPs. 掌管销售团队执行标准的电话礼仪，守时，依从酒店规章制度及LSOP 8. Coordination with other departments and session 与其他部门协作与协调 a. To ensure a smooth liaison between the sales team with other departments. 确保销售团队与其他部门协作顺畅 b. To take the initiative to act on any conflict or problems in a constructive manner. 在与其他部门意见相左或发生冲突时，运用积极的行动及采取有建设性的态度 9. Any other dutis as may be assigned from supervisor. 完成领导交代的其他工作职责。 Follow all company polices and procedures. 遵守所有公司政策和流程

DUITES To lead the team to achieve the team goals set up by DOM/DOS. Under the general guidance and supervision of the DOS and in keeping with the delegation of authority, oversees day to day efforts of team members of Sales Managers/Sales Executives/Sales Coordinators with specific responsibilities for a particular segment, new accounts, local and international geographic area or key accounts as best served to maximize revenue to the hotel. REQUIREMENTS Good health, has a passion for Sales and Marketing Sufficient working experience with operation department Is a strong team player Enjoys crafting creative and best-fit solutions for business partners and customers Thinks outside of the box whilst leading change in the hotel Understands the global markets and local environment Communicates and writes with fluency in English (as well as the local language) Has relevant experience in a similar capacity previously Has strong interpersonal and communication skills Able to engage in a friendly and professional manner with business partners and customers

1. 年龄要求：22—52周岁，身体素质良好，体态匀称，能够适应高空作业、低压日常维修工作以及屋顶内电力隐患排查及电力故障应急处置能力。 2. 学历专业：高中及以上学历，电气自动化、电力工程、机电一体化、供用电技术等相关专业优先，实操能力突出、从业经验丰富者可适度放宽。 3. 从业经验：具备2年及以上酒店、商业综合体、楼宇、物业高低压强电运维工作经验，从事过重大会议以及电力保障工作者优先。 4. 岗位证书：必须持有有效期内高压电工特种作业操作证，同时具备低压电工证、制冷专业相关资质证书、电力运维相关资质证书者优先。 5. 专业技术能力：精通酒店高低压强电系统运维工作，熟练掌握高压配电柜、低压配电柜、变压器、发电机组、高低压线路、电力控制柜、照明总路系统等全套电力设备的日常巡检、参数监控、故障排查、检修维护、试验保养工作。熟悉酒店电力系统运行原理、配电布局、停电倒闸操作及送电流程，能够快速处置跳闸、线路故障、设备过载、停电断电等各类电力突发问题，保障酒店电力系统持续稳定运行。 6. 电力安全管理能力：严格遵守国家电力安全规范及酒店电气管理制度，熟练掌握停送电操作、倒闸操作、验电接地、绝缘防护等标准化作业流程，严格落实高压作业、带电辅助作业、高空电力作业的安全管控措施。常态化开展电力设备巡检、线路隐患排查、电气设备测温检测、老旧线路排查工作，建立隐患台账并完成闭环整改，杜绝电气违章作业、电气安全事故及设备带病运行问题。

全面统筹北京宝格丽酒店预订部日常运营与团队管理，落实奢华酒店预订服务标准，保障各渠道预订业务准确高效运转。协同收益管理、前厅等部门管控客房库存与预订策略，妥善处理 VIP 宾客预订及复杂客诉，持续提升宾客预订体验与酒店收益。

【岗位职责】 1、负责酒店日常财务核算工作，包括收入、成本、费用等账务处理，确保账目准确及时。 2、编制月度、季度及年度财务报表，进行财务分析，为管理层提供决策支持。 3、负责酒店税务申报、发票管理及税务筹划，确保合规并降低税务风险。 4、制定并执行酒店预算管理流程，监控预算执行情况，提出改进建议。 5、监督酒店库存资产及固定资产管理，定期组织盘点，确保资产安全。 6、协调内外部审计工作，配合审计提供相关资料，保障财务流程合规。 7、完善酒店财务管理制度与内部控制流程，提升财务工作效率与规范性。 【岗位要求】 1、中专及以上学历，财务、会计等相关专业，持有会计从业资格证或初级及以上职称优先。 2、2年以上财务工作经验，有酒店或服务行业财务经验者优先。 3、熟悉国家财经法规、税务政策及酒店行业财务流程，能独立处理全盘账务。 4、熟练使用财务软件（如用友、金蝶等）及Office办公软件，尤其Excel精通。 5、工作严谨细致，责任心强，具备良好的沟通协调能力和团队合作精神。 6、能承受一定工作压力，具备较强的数据敏感度和问题分析解决能力。

Main Functions工作职责 · Responsible for the smooth, efficient and professional operation of all front office areas. Ensure good communication among departments. 确保前厅区域的工作能够顺利、高效、专业地运作。确保各部门间的良好沟通 · Work together with Accounting department to establish work shift checklist; extremely familiar with hotel daytime and overnight operation. 与财务部合作建立夜班值班表；熟悉酒店夜班时营运情况 · Maintain and process period transaction data and reports, and daily revenue reporting. 保存并管理交易数据、报表以及日常收入报表 · Audit guest room rate report for pricing and sales tax errors. 审核客房率报表，并更正报价和销售税务方面的错误 · Prepare a summation of all house charges and all credit card vouchers accepted by the hotel; and reconcile same with the trail balance. Ensure that trial is in balance by the close of each shift. 整理出所有客房费用凭单及酒店所收到的所有信用卡消费凭单；对账后确保交接班时所有移交账目能够保持一致 · Establish overnight shift procedure in relative areas and ensure proper procedures are followed on a day to day basis. 针对相关区域建立夜班工作流程表，确保每天各班次都能遵循这一流程表 · Conducts audit and controls on a regular basis. Communicates with accounting in case of any irregularities. 定期管理审计帐目，如果出现什么不合法的现象要与会计及时沟通 · Strictly follows bank-out procedures and cash handling procedures. 严格遵守银行支取流程和现金处理流程 · Able to understand hotel system well. Resolves system problems and can operate the system manually, conduct basic trouble shoots when necessary and lead hotel associate during unusual condition. i.e. front desk system outage. 能够很好地理解酒店相关操作系统，并能解决系统问题和操作该系统，必要时解决出现的基本问题，遇特殊问题时能够带领员工共同解决，例如：前台操作系统中断 · Act as point of contact to arrange and organize guest stay. Act as role model for fellow associates and assure service quality meet brand standard. Create welcome hospitality and professional atmosphere in your area to ensure total guest satisfaction. 作为安排和组织客人入住的关键人物，需给员工做出榜样，确保服务质量达到酒店的品牌标准。在所带领的团队中，营造出热情、专业款待客人的氛围，以确保客人能够满意。 · Lead shifts associate to participate in VIP/Repeat Guest Recognition, Marriott Bonvoy and Hotel Incentive Programs. Ensure Marriott “Look No Further Best Rate Guarantee” rate program is not violated at anytime. 带领夜班员工参与执行VIP客人、回头客人的认知计划，参加到万豪旅享家及酒店优惠政策中。同时确保在任何时候都不会违反万豪的“最优惠价格保证”政策 · Lead and hold shift meeting daily. Ensure updated group/VIP information is passed on to day and overnight staff. 组织开展每日工作会议。确保最新的团队及VIP信息能够及时地传递给晚班员工 · Able to handle sell-out situation. Review room blocking and check-in situation as soon as shift starts on a sell-out night. Properly arrange hotel room blocking and identify possible “walk” guest. Prepare relevant paperwork and pass information to fellow associates on night shift. 能够处理超额预定的情况。换班时检查锁房及客人入住情况。合理安排客房，并分析出哪些是需要推荐到别的酒店入住的客人。做好相关记录并交给晚班员工 · Post all late charges and all guest check corrections to guest folios in time for express checkouts. 及时将晚到账目入账及有快速结账需求客人账单修正入账 · Ensures that all procedures and policies are in place and followed. Conducts audit and controls on a regular basis. Communicates with accounting in case of any irregularities; and coaches and counsels associates whenever appropriate. 确保能够遵守所有的规章流程和法规。定期管理审计帐目，如果出现什么不合法的现象要与会计及时沟通，适合的时候也可以与领导及顾问联系 · Ensure Confidentiality of User Log-ons. Ensure that Front Desk users are logged out when leaving the area. 对计算机用户登陆（程序）要保密，离开前台时，要确保已退出登陆 · Responsible for Rooms Controllers daily tasks being followed and reviewed. Appropriate and accurate room blockings are being indicated on a daily basis. 负责房控员日常工作的完成及核对，每天正确地标注出锁过的房间 · Responsible for training and hiring newly hired associates in guest relations area. Ensures that daily training is provided for technical, hospitality, communication, management, and organizational skills. 15 minute daily training is required. 负责客户关系工作区域的员工培训及新员工的招聘。确保日常培训中应该包括技能培训、礼仪、沟通培训、管理培训以及组织技能的培训。每天需培训15分钟 · Ensures that recognition programs for both guest and associates are in place and working. Responsible for all repeat guest special requests, lead front desk team to follow through and ensure guest has an enjoyable stay. Establish system in place for repeat/VIP guest recognition program. Being able to contribute and lead front desk team to participate in up sale program. · 确保客人及员工识别系统能够正常运行，满足回头客的特殊要求。带领前台员工坚持工作，并确保客人在酒店能过得愉快。建立回头客、VIP客人识别系统，能够促使并领导前台员工加入销售体系 · Directly responsible for Marriott Bonvoy enrollment program. Responsible of establishing the game plan; ensure Marriott Bonvoy enrollment meets brand goal. 直接负责万豪旅享家会员注册，并设立万豪旅享家注册奖励计划，确保会员注册数量达到集团目标 · Controls costs effectively to meet budget guidelines. Has control system in place for all controllable costs and man hours. Being able to effectively and adequately make department schedule. 根据预算有效控制成本，确保已经建立了能够掌握成本和工作小时的控制体系。能够有效地制定出部门计划表 · Initiates additional tasks to improve existing procedures and guest satisfaction. 完成额外的工作任务，以提高现有的工作速度及客户满意度 · Resolves system problems and can operate the system manually. Can lead the staff through a down time. 能够解决系统问题并操作该系统。能够领导员工坚持工作 · Provide required daily reports for Front Office Manager, Director of Operations and related departments for review. 每日完成晚班工作情况汇报，并在每天早晨将其提交给前厅部经理、运营总监和总经理请他们过目 General Responsibilitie基本职责 · Be well groomed and conform to the hotel's dress code and deportment. · 穿戴得体、并遵守酒店的着装规定，举止优雅 · Be informed about daily operations and events. · 了解日常运营情况及相关事宜 · Know all frequent customers and is familiar with their special requests. Ensure that their needs are met. · 了解常驻客人，熟悉其特殊要求，确保其要求能够得到满足 · Be highly visible in public area during peak hour · 繁忙时也应具备高度的洞察力 · Be familiar with sales strategies; communicate daily with reservation sales. · 懂得销售策略，与预定部保持良好的日常沟通 · Develop a thorough knowledge about all brands in Marriott's portfolio. · 对万豪旗下的所有品牌有充分地了解 · Be familiar with cultural differences and know correct behaviour for each culture. Also know the different protocols and etiquette. · 了解文化差异、对于拥有不同民族文化的客人均能保持良好的举止行为。了解不同的礼仪节。 · Be knowledgeable about all emergencies plans and know how to act upon them. · 了解可能出现的突发事件并懂得如何应对 · Report any unusual occurrences immediately to the front office manager · 遇异常情况须及时向前厅部经理报告 · At all times strive to represent Marriott in the most professional and courteous manner. · 任何时候都应该以最专业及最礼貌的举止来展现万豪的风采 Safety Awareness 安全提示 Maintain safety by adhering to safest policies, being responsible to report all accidents immediately. Support all safety programs. Proceed with caution when walking on slippery floors. Ensure proper safety instructions are given before operating any equipment. 要保障安全须严格遵守安全法规，与异常情况须及时上报。建立、支持所有的安全方案。行走在湿滑地面上要留意。在操作设备之前，确保已了解了安全说明 Any other duties as may be assigned from supervisor. 完成领导交代的其他工作职责

1、直接对客房经理负责，主持楼层客房的日常现场管理，督导客房服务员、PA保洁、实习生完成客房清扫、对客服务，管控卫生质量、物资耗材、员工排班、楼层安全，保障酒店客房服务品质达到五星标准。 2、每日巡查各楼层客房、走廊、电梯厅、公共区域卫生；检查已打扫OK房、VIP房卫生质量，严格落实五星级客房卫生标准。跟进房态，核对住客房、退房、VIP、维修房状态；合理分派客房清扫任务，把控客房清扫时效，保障退房快速打扫、及时售房。 3、安排本班组员工排班、班次、顶岗，记录员工考勤；督导客房服务员、实习员工的日常工作。现场培训新员工、实习生的客房清扫流程、服务礼仪、布草更换标准；对班组员工日常工作表现进行监督。 4、班前会召开：布置当日工作重点、VIP接待提示、安全提醒；班后做好工作复盘。 5、管控客房消耗品（洗漱用品、茶包）、布草领用回收；核对楼层布草数量，跟踪丢失、破损布草，定期盘点。 6、管理楼层工作间、布草车，督促工具清洁存放；控制耗材损耗，减少浪费。 7、跟进VIP客人接待，落实客房布置、赠品摆放；巡视楼层，主动响应住客服务需求。 8、处理客房板块一般性客人投诉（噪音、卫生、设施问题）；重大客诉及时上报客房经理。 任职要求 1、税前7000元/月左右，每周双休，过年过节小福利，年底绩效奖金。 2、年龄一般22‑45岁 大专以上学历，酒店管理优先。 3、工作经历：2‑3年以上高星级酒店客房岗位经验，至少1年客房领班或主管经验；熟悉五星客房清扫流程、VIP接待标准。 4、有客房服务技能证书优先。 5、精通客房整套作业流程，熟练客房查房标准，能识别各类卫生死角；熟悉布草、易耗品管理。 6、工作地点：北京昆仑饭店 联系方式：梁女士13810334808

1. 年龄要求：22—52周岁，身体素质良好，能够适应倒班值守、现场维修及突发应急作业工作节奏。 2. 学历专业：高中及以上学历，机电、电工、暖通、给排水、设备维修等相关专业优先，综合素质良好、实操能力强者可适当放宽条件。 3. 从业经验：具备1年及以上酒店、物业、商业综合体综合维修工作经验，熟悉酒店客房及公区设备运维、接待保障基础流程者优先；优秀应届生可酌情考虑。 4. 岗位证书：具备水暖、暖通、设备维修等相关技能证书者优先，具备多工种实操能力者优先。 5. 专业技术能力：熟练掌握酒店综合维修实操技能，能够独立完成客房设施、公区设备、给排水管路、卫浴洁具、普通暖通设备、门窗五金、墙体地面简易修缮、小型机电设备的日常巡检、故障排查、维修更换及基础保养工作。熟悉常规设备运行常识与维修规范，可高效处理日常报修及常见突发故障，保障区域设施设备完好正常运行。 6. 安全作业执行能力：严格落实安全生产管理制度，熟练掌握现场规范作业流程，严格执行高空、动火、临水等作业安全要求，自觉做好作业安全防护、现场隐患自查整改。配合完成设备日常巡检、隐患排查、问题整改等工作，杜绝违规作业及安全事故发生。 7. 耗材与节能管控能力：具备良好的节约意识，严格按照规范领用、使用维修耗材及配件，杜绝浪费、随意损耗等情况。配合落实设备常态化维保工作，提前排查设备隐患，减少故障频次，主动配合完成酒店节能降耗相关工作。 8. 服务与保障能力：具备良好的对客服务意识，作业规范、文明施工，做到作业静音、工完场清，降低维修工作对宾客的影响。配合完成重大会议、政务接待、节假日高峰期设备保障工作，服从应急调度，及时处置突发设备问题，保障酒店运营稳定。 9. 台账与综合素养：熟练基础电脑操作，能够配合班组完成维修记录、维保登记、隐患整改、耗材领用等基础台账填报工作。学习能力强、责任心强、服从管理，遵守工作纪律，积极配合班组完成各项工作任务，主动提升维修实操技能。

Main Functions工作职责 · Have knowledge of hotel, hotel associates, and hotel services with hours of operations for all departments’ involved and surrounding areas. Has a thorough knowledge of guestrooms including: locations, views, amenities, features, types, etc… 了解酒店，酒店各部门员工以及酒店各项服务设施及周边地区设施的营业及服务时间。清楚客房的相关信息, 例如位置，景色，提供物品，特色及房间类型等。 · Offer the hotel guests the best possible service through courteous and proper phone answering procedures through proper telephone procedures. 运用礼貌并适当的电话礼仪接听客人的电话，并对客人提出的合理要求提供最好的服务。 · Be an ambassador by promoting the hotel, restaurant, lounge, gift shops, etc. 作为酒店，餐厅，酒吧及礼品部等开展的促销活动的代表。 · Be able to give accurate directions and information regarding the immediate and metro area. 能向客人提供准确的地铁乘坐指示及信息。 · Handle all emergencies according to established procedures. 能运用相关程序处理所有紧急事件。 · Ensure all customer complaints are recorded in the Guest Response Program in a timely and directly professional manner. 本着及时坦率的专业态度，确保所有客人的投诉都被记录于客户回访项目中。 · Ensure all guests experiencing a problem receive an immediate response along with satisfactory resolved, any promised compensation is delivered and all guests receive appropriate follow up in a timely and professional manner. Practice empowerment! 确保对客人所提出的问题都能给以及时满意的答复，以及时和专业的态度完成对客人的承诺并能后续跟进。付诸于行动。 · Ensure all individuals designated for follow-up are copied on incident reports and any other pertinent information available. 确保对所有个人被委托进行的后续跟进都做好相关记录，并附有所有与之相关的信息。 · Each associate is expected to carry out all reasonable requests by the management, which the associate is capable of performing. 要求每一个员工在其能力范围内执行所有合理的经营决策。 · Constantly updates himself/herself with local activities and current events in order to provide guests with information. 对本地所举办的各项活动及会议信息保持不断更新，从而向客人提供实时的信息。 · Assist those who are on duty with questions or problems that may arise. Be able to take ownership of problems and resolve them. 帮助有疑问或需要帮助的同事。愿意承担责任并处理问题。 · Audits work for accuracy and consistency. Take corrective measures where errors surface and report immediately anything out of the ordinary to the AYS Manager. 监督工作的精确性及一致性。当有问题产生时能有效应对，并立即将事情的经过完整的报告给经理。 · Schedule the roster according to business needs. Monitors attendance records, sick leaves, overtime, and vacation levels 根据工作需要安排班次。管理考勤记录，病假，加班及休假事宜。 · Promote and display teamwork throughout the hotel. 促进改善与其他部门间的团队协作。 · Oversees the operations in the absence of the AYS Manager. 当经理不在时，须承担监督所有工作的责任。 · Be involved in interviewing, new hire orientation and training. 参与面试，入职培训及其他培训工作。 · Communicate daily with manager to assure consistency and pass-on of pertinent information. 每日与经理交流以保证信息一致性并传达相关信息。 · Conducts effective Coaching and Counselling. 制定有效的培训方案及提供培训意见。 · Assists the AYS Manager in preparing annual Performance Appraisals. 协助经理准备年度员工表现评估。 · Establish effective 15-minute training and briefing with associates prior to reporting to stations. 建立有效的15分钟培训，并与其他同事交接相关事宜。 · Establish a good working inter-departmental relationship. 与酒店其他部门建立良好的工作关系。 · Have knowledge of hotel rates, discounts, and how to handle each. 了解并知道如何处理与酒店房价和折扣相关的问题。 · Have working knowledge of reservations and Fidelio procedures. Know cancellation procedures and walk procedures. 了解与预订和酒店所用管理系统相关的工作知识。了解取消预订以及订预定的程序。 · Handle all wake-up call requests and repeat information to the guest to ensure proper handling of wake up calls in the morning. 处理所有叫醒服务要求，并向客人重复相关信息以确保早上能准时叫醒客人。 · Set wake up clock or input as requested as they come in. 及时地为客人设定其所要求叫醒闹钟。 · Take changes on incoming collect calls or any calls not received by the accounting system and post them in Fidelio. 灵活应对来电，并能将未被记录入客人房账中的电话费用输入相应房间。 · Perform shift closings and be able to identify discrepancies or irregularities in them. 维持班组的纪律并认同个人的差异。 · Handle fax and messages per outlined procedures. 按照程序处理客人的传真和留言。 · Attend all scheduled departmental meetings. 参加每月部门会议。 · Timely submission of assigned projects by management. 及时完成经理委派的任务。 · Maintain cleanliness and neatness of work area. 保持工作环境的干净整洁。 · Be familiar with and follow all hotel safety and accident prevention procedures. 熟悉并遵守酒店安全防卫条例。 · Handle all telephone maintenance and installations accordingly. 处理所有电话维修及安装事宜 · Maintain close control and inventory of supplies and equipment. Everything in Working Order . 监管并保证所有供应品及设备都完好无损。确保所有物品都能正常使用。 · Understand and adhere to budgeted wage and hour limitations for staff. 了解员工薪酬待遇，并遵守工作时间。 · Implement the proper training program and control the training of the staff to top efficiency and in accordance with Marriott policies. 参加相关培训课程，帮助培养符合万豪标准的高品质的员工。 · Provide job descriptions and an updated training manual. 制定工作描述，更新培训手册。 · Have a thorough knowledge of hotel fire regulations and policy reports, safety programs, and what the direct duties are in relation to each. Ensure that all associates are properly trained to these procedures. 全面了解酒店的消防程序，报警程序，安全守则，并清楚其相关负责人。保证所有同事都参加此类培训。 · Have accurate and complete guest assistance information available regarding events taking place in town, restaurants, athletic events, etc… 能向客人准确及时的提供在当地，餐厅，运动场馆等所举行的宴会活动的信息。 General Responsibilities基本职责 ü Be well groomed and conform to the hotel's dress code and deportment. 穿戴得体、并遵守酒店的着装规定，举止优雅 ü Be informed about daily operations and events. 了解日常运营情况及相关事宜 ü Be highly presence in working area during busy hours. 工作繁忙时，应及时出现在工作区域 ü Be familiar with sales strategies; communicate daily with reservation sales. 懂得销售策略，与预定部保持良好的日常沟通 ü Know all frequent customers and is familiar with their special requests. Ensure that their needs are met. 了解常住客人，熟悉其特殊要求，确保其要求能够得到满足 ü Be familiar with cultural differences and know correct behaviour for each culture. Also know the different protocols and etiquette. 了解文化差异、对于拥有不同民族文化的客人均能保持良好的举止行为,了解不同的礼仪礼节 ü Be knowledgeable about all emergencies plans and know how to act upon them. 了解可能出现的突发事件并懂得如何应对 ü At all times strive to represent Marriott in the most professional and courteous manner. 任何时候都应该以最专业及最礼貌的举止来展现万豪的风采 Safety Awareness安全提示 Maintain safety by adhering to safest policies, being responsible to report all accidents immediately. Support all safety programs. Proceed with caution when walking on slippery floors. Ensure proper safety instructions are given before operating any equipment. 要保障安全须严格遵守安全法规，与异常情况须及时上报。建立、支持所有的安全方案。行走在湿滑地面上要留意。在操作设备之前，确保已了解了安全说明 Any other duties as may be assigned from supervisor. 完成领导交代的其他工作职责

Main Functions工作职责 1. Ensure provision of Housekeeping services in the service apartments 确保为服务客房提供管家服务 a. Perform regular inspections of housekeeping and public areas on the floor. 按时检查客房和公共区域 b. Supervise and manage daily staffing schedules and work assignments. Ensure all areas are properly manned. 主管和经理每日人员配备和指派的工作。确保所有区域有适当的人员配备。 c. Check room status / forecasts and revised work schedules. Ensure that the work schedule will not hamper the smooth and efficient operation of the Housekeeping department and that nothing delays the delivery of Housekeeping services to the apartment tenants. 确认房态/入住率的预测和修正工作进度表。确保客房部工作进度不会受到阻碍顺利有效的进行，不会耽搁为客房传递管家服务。 d. Be prepared to take over the duties and responsibilities of the floor supervisors in preparing work and duty schedules, apartment inspections if necessary or as required. 若有需要或要求有准备接管楼层领班进行工作和工作日程的义务和责任。 e. Coordinate with other departments and ensure that effective communication boost the provision of Housekeeping service. 与其他部门协调确保高效率的交流增强提高管家服务。 f. Inspect daily allocated housekeeping to ensure highest standards are maintained. 检查每日的客房分配确保维持高标准。 g. Ensure allocated apartments are inspected, clean ready (including amenities) for new arriving tenants / guests. 确保检查为新来的客人分派的客房打扫干净（包括客用品） 2. Ensure assigned areas are clean and maintained up to hotel’s standard. 确保指派的区域干净整洁维持在酒店标准。 a. Perform regular inspections of apartments, at least 10-15 housekeeping and public areas on the floor for cleanliness and maintenance purpose. Note down observations from those areas regarding cleaning procedures, repair orders and maintenance defects. Do necessary follow up and initiate appropriate action immediately. 为整洁和维护按时执行客房检查，至少10-15间房间和楼层公共区域。从那些区域有关清洁的程序，维修和检查出的毛病记录下问题所在。 b. Spot check turndown service at night for apartments being rented/converted as hotel rooms. 为临时住在客房的客人提供与酒店相同的夜床服务。 c. Be responsible for the preparation/allocation and follow-up for housekeeping general cleaning and MRT cleaning program. Check the monthly records of all cleaning program. Ensure records/data are updated whenever and wherever necessary. 负责为客房制定和分配大清洁和大维修房的计划.确认所有清洁计划的月度报告.确保在任何时候有最新的报表. d. Coordinate with Engineering department regarding pending work orders and do timely follow up to ensure that all apartments are in prefect condition. 对紧急的维修任务，和工程部进行协调及时跟进确保所有客房在处在最好的状态下。 e. Prepare annual vacation schedule and performance rating of floor supervisor’s and submits to Executive Housekeeper. Ensure vacation scheduled do not fall short when MEA is expecting high occupancy. 每年对楼层领班及服务员进行评估及工作表现评定，并交于行政客房副经理查看.确保在客房入住率高的情况下不会发生大量人员休假的情况. f. Keep logbook on daily happening and complete all reports at the end of the day before going off day. 保持记录每天发生的事情并在当天工作结束前完成当天的所有报告. g. Act on all decisions and programs decided by the Director of services. Ensure all housekeeping staff understands and follow rules and regulations, policies and procedures of the department and Hotel. 根据行政客房经理决定，流程进行工作，并确保所有部门员工听从遵守规章制度、守则、政策、流程。 3. Minimize guest complaints: 将客人的投诉最小化 a. Tactfully handle guest complaints, offer all possible assistance and take appropriate action immediately. 合理的处理客人的投诉，并提供尽可能的协助 b. Interact with guests and seek for feedback on quality of product and level of service provided. 为寻求更高水准的服务与客人相互协调. c. Empowers associates to provide excellent customer service. 授权员工提供优秀的客户服务. d. Attend to complaints from other departments regarding housekeeping services and take appropriate action to rectify the situation immediately. Report to Executive Housekeeper immediately if necessary. 参加其他部门与房务部有关的投诉，并采取合理行动。在必要情况下，立即行政客房副经理汇报及给于协助 4. Contribute to overall efficiency of the department: 确保高效率的工作: a. Assist in motivating staff to achieve goals and objectives of Housekeeping Department. 帮助所有员工达到房务部目标 b. Attend to staff grievances and report to the Director of Services or Executive Housekeeper. 倾听员工的投诉意见，并汇报给副行政客房经理 c. Be FIRM and FAIR when handing staff complaints and take appropriate action immediately after investigation. 处理员工投诉时，必须做到公平公正，并在调查后及时采取合理行动 d. Issue misconduct notice or couch/counselling to staff if necessary. Ensure that the rules and regulations of the department are followed strictly. 在员工有严重过失时给与劝导提醒和辅导.确保部门规定严格执行. e. Be responsible for checking that staff has satisfactorily completed work assigned to them by completing their worksheet before going off duty. 负责根据工作表确认员工在工作结束前满意的完成所分派的工作. f. Take an interest in staff welfare and establish effective employee relations. 建立员工感兴趣的福利和有效的雇佣关系 g. Attend and provide input in the Housekeeping meetings act on any special instruction and pass on any relevant information 参与部门会议并提供有用的信息. h. Emphasize good personal behaviour as per guidelines laid down in the Employee Handbook and promote the spirit of team work whenever and wherever possible. 强调一些好的个人习惯作为员工的指导，并让部门员工记录在案，并随时实践集体协作精神 i. Ensure all staff in Housekeeping department are aware of all hotel emergency, safety and pest control procedures. 确保所有楼层员工知道突发事件，安全处理和杀虫的工作流程。 j. Maintain good grooming according to hotel’s standard to provide an efficient, professional, neat and tidy appearance to hotel’s guests and set an example to subordinates. 严格执行酒店及房务部政策及流程，以确保员工高效，有用的完成他们的职责。 Safety Awareness 安全提示： Maintain safety by adhering to safest policies, being responsible to report all accidents immediately. Support all safety programs. Proceed with caution when walking on slippery floors. Ensure proper safety instructions are given before operating any equipment. 要保障安全须严格遵守安全法规，与异常情况须及时上报。建立、支持所有的安全方案。行走在湿滑地面上要留意。在操作设备之前，确保已了解了安全说明 Any other duties as may be assigned from supervisor. 完成领导交代的其他工作职责。

Main Functions工作职责 Ensure day-to-day operational efficiency of the section. 确保每天每个部门的工作能被有效的完成。 a. Assign rooms and delegate jobs to room attendants / housemen. 确定房间和指派工作给楼层服务员。 § Ensure staff under his / her jurisdiction performs their duties and responsibilities according to approved systems and procedures. 确保员工在领班的管辖内对他们的工作负责。 § Give additional assignments over and above regular duties if required. 如果有要求可以给于额外的协助。 § Prepare work schedules and distribute work assignments / projects and room allocations for VIP’s and RA’s fairly. 准备工作安排工作和计划计划清洁及公平的分配给每位楼层服务员的工作量 b. Keep all linen and supply closets neat, clean and stocked. 保持所有的布草备品柜干净清洁整齐，备量充足。 c. Pick-up computer print-out and room allocations from the Coordinator / Order Taker and act accordingly. 从文员处打印当天的报表 d. Carry out the following routine assignments: 贯彻和落实日常工作的分配： i. Ensure room attendants / housemen emptied and cleaned their vacuum cleaners, and other cleaning tools before going off duty. 楼层服务员确保在下班之前清理吸尘器和整理好其他的清理工具。 ii. Check room attendants while cleaning guestrooms to see if proper and correct procedures are being used. 检查服务员在清洁房间时是否按照正确的方法和流程。 iii. Ensure that VIP’s and RA allocated rooms for the day are given priority cleaning. 确保贵宾房间和当天客人的房间预先得到清洁。 iv. Inspect all VIP rooms by 11:30 AM and block rooms prior to guests’ arrival. 在11点30分之前检查所有的贵宾房间即准备好给预先要到的客人。 v. Ensure flower arrangements provided in the rooms are fresh, potted plants in good order and not withered and fruits are fresh. 确保房内的花和水果是新鲜的，小植物保持良好状态 vi. Ensure that all amenities and guests supplies are complete and according to standard set-up. 确保所有的备品和客用品都按照标准摆放。 vii. Check out-of-order rooms for developments and progress, Follow up with engineering 检查大修房的进展和计划并协调工程部及时维修。 viii. Check all occupied rooms, after room attendants have cleaned them and ensure they are properly cleaned and serviced, and supplied are replenished. 在服务员清洁住店房间后，检查他们是否按照正确的方法清洁和服务，及所有的客用品都已经补充齐全。 ix. Check turn-down rooms and ensure proper procedures are followed. 检查开夜床和确保流程是否被正确遵守。 x. Inspect departure rooms and ensure that they are communicated immediately to the housekeeping office. 检查离店房间和确保他们立即与客房部办公室保持沟通。 xi. Report / notify the Assistant Executive Housekeeper regarding:报告及通知客房部经理 1) work problems 工作问题 2) guests’ special request and habits 客人的特别要求及喜好。 3) any unusual happenings on the floor concerning Hotel guest and staff关于酒店客人和员工在楼层发生的任何问题。 4) loss and damage of furniture, fixtures and equipment 所有家具设备的损坏记遗失。 xii. Safe deposit box left locked by guest up on check-out and not attended to immediately thus causing delay in releasing the room. 退房后客人未清理保险箱，及延房客人 xiii. Inspect the carpets shampooed, repaired or re-installed in the guest floor to ensure that the standard set forth is met. 检查清洗地毯，维修客房地板，保证一切按标准操作。 xiv. Inspect guestrooms and public areas. Ensure that they are neat, clean, orderly and sanitary. 检查公共区域，保证他们整齐，干净，卫生 e. When assigned in the early shift (7:00 AM), prepare individual supervisor’s work sheet; ensure accurate logging of pertinent data such as extra departures for the day and extra items loaned to the guests; conduct early morning inspection of all guest floor corridors, pantries, service areas, backstairs and out of order rooms; prepare and submit observations to the Executive housekeeper before the daily morning meeting with the rest of the floor supervisors. 早班当值，准备领班报表，登记相关信息，例如当天的退房，客人借用物品，检查楼层服务区，后通道和坏房，准备会议要点给经理和其他领班。 f. When assigned in the evening shift, inspect vacant occupied rooms at random to counter check the work of the evening chambermaid. Room attendants / housemen in turning down beds; give back departure rooms, prepare VIP room allocations. 中班当值，检查中班员工的房间，夜床服务及检查晚退房客人房间，准备第二天早到的贵宾房间。 g. Ensure services trolleys and trays are not left in the corridor / hallway and immediately brought to the service area in a tidy condition and according to standard procedure. 确保员工的工作篮不要放在走廊上，并且根据规定保持良好状态 2. Contribute to overall operational efficiency 提高整体运营效率 a. Ensure mini bar set-up in rooms are replenished and complete. Supervisor and assist in the mini bar operations. Conduct monthly mini-bar stock taking. 确保散客房间的小冰箱被补充，并做好报表 b. Ensure all items left behind by guest are forwarded to the housekeeping office immediately and that staff follow Lost & Found procedures. 保证客人的遗留物品都交至客房办公室，员工都能遵守事物招领。 § Ensure par stock of linen, guest and cleaning supplies are maintained. 保证客用布草和清洁用品及时的供应 § Ensure that there is no over-stock of any cleaning and guest supply items in the pantry. Ensure that they are safeguarded against wastage, shortage or loss. 保证工作间没有过量的客用品，员工不要浪费都是客用品 § Report to the Assistant Executive housekeeper any solutions or tools which need replacement or repair. 及时报告上级需要维修或更换的工具 § Conduct regular inspection of storeroom before requisitioning for supplies and chemicals, to ensure proper control. 定时检查仓库，确保控制好客用品，药水。 c. Prepare weekly store requisitions of guest and cleaning supplies. 准备美洲的领料单 d. Supervise, train and re-train room attendants / housemen, especially on special cleaning procedures and then follow-up. 管理和培训员工，尤其是一些特殊的清洁程序。 § Recommend medial and disciplinary measures for staff if and when necessary. 在可能状况下员工犯错建议给员工一些劝告。 § Rectify and reprimand staff of wrong working attitude and standards. 纠正员工不正确的工作态度和工作质量。 e. Read evening and overnight hand-over of floor supervisors and note down important matters concerning his / her assigned floor which deed immediate attention. Sign prescribed logbook after reading. 阅读中班和夜班的交接并记录一些重要信息，并要签字。 § Continue unfinished jobs / tasks of previous shift. 更进前一班次未完成的工作。 § Follow-up with engineering department all pending work orders. 跟进一些工程部未完成的工程。 § Request for early make-up rooms to be relayed to Room attendants / housemen immediately for action. 安排员工打扫一些客人需要或早到的房间 f. Account for room attendants / housemen’s worksheets / reports 检察员共的工作报表 g. Report all changes of room status, any maintenance defects to the Housekeeping office at once. 立即报告有房态差异，任何工程问题汇报 h. Collect floor master keys and room attendant’s / housemen’s reports at the end of the shift. 收集楼层所有的钥匙在下班之前 § Read and check reports of room attendants / housemen and ask staff to explain for unfinished jobs. Send back room attendant / housemen if it is necessary to finish the job. 检察员工报表，并且让员工解释未完成的工作，让他们完成。 § Give proper hand-over to the next shift floor supervisor based on reports submitted by subordinates. 根据当天工作报告留交接给下一个班次的主管。 § Act on all decisions and programs of the Executive Housekeeper. 实施所有服务总监和行政管家制度的一些决定和计划。 i. Ensure all floor staff understand and follow rules and regulations of the Housekeeping department and house rules of the hotel. 确保楼层员工理解并且遵守客房部所有规章制度。 j. Ensure all floor staff are aware of hotel emergency and safety procedures including pest control. 所有员工知道楼层上遇到突发事件的处理程序。 k. Monitor room attendants’ grooming.注意员工仪容仪表 § Ensure staffs are wearing prescribed and complete uniform and name tags. 保证员工穿制定的工作服和佩戴名牌 l. Establish and maintain effective communication within the housekeeping department. 在部门内建立良好的沟通。 m. Maintain personal grooming as per hotel’s standard to project / maintain an efficient professional image for the hotel and set example to subordinates. 按照酒店的标准修饰自己良好的职业形象，在员工面前做表率的作用 n. Safeguard guests and hotel properties and tightly monitor the entry of guest rooms by hotel employees and subcontractors’ personnel. 保护客人及酒店财产的安全 § Retain key assigned to you in your possession at all times. 保管好你分管的钥匙 § Never leave your master key card in the energy – saving device. 任何情况不能留下万能钥匙 § Never leave the door open and room unattended at any time. 任何时间都不能开着门离开房间 § Ensure that the guest room door is locked when you close it. 保证你在关门时，确定门被锁住的 § Open doors for non-key holder housekeeping staff or other hotel staff (e.g. Engineering, Bellmen, Room Service Waiters, outside contractors, etc.) and properly record time of entry, mane party and reason for entering room. 为没有钥匙的员工开门例如工程部，行李员，客房送餐与外企公司，记录好时间和为何原因开门。 § Report immediately to the Housekeeping order taker any valuables or documents, such as passport, wallet, money, jewellery, etc, lying on the bed or table. Do not touch and wait for the arrival of the guest service officer. 报告给房间内有价值的东西和文件，例如护照，钱包，珠宝等物品放在桌上或床上的不要碰它们通知客户关系经理。 § Report immediately to the housekeeping order taker any unattended bags, luggage, parcel, etc. left in inappropriate places. 立即报告无人看管的行李，包裹，留在合适的地方 § Must minimize entry into occupied guest rooms. 尽量减少进出客房的机会 Safety Awareness 安全提示： Maintain safety by adhering to safest policies, being responsible to report all accidents immediately. Support all safety programs. Proceed with caution when walking on slippery floors. Ensure proper safety instructions are given before operating any equipment. 要保障安全须严格遵守安全法规，与异常情况须及时上报。建立、支持所有的安全方案。行走在湿滑地面上要留意。在操作设备之前，确保已了解了安全说明 Any other duties as may be assigned from supervisor. 完成领导交代的其他工作职责。

Main Functions工作职责 1. To receive the Daily Market List and Purchase Requests submitted by various departments. 收集部门上交的每日市场清单及采购申请单。 2. To obtain competitive bids by actively and aggressively test the market to obtain the merchandises as specified at the lowest price available while meeting the date of delivery, quality and quantity requirements. Bids from at least 3 suppliers are required. 通过积极、主动地市场询价获得最低报价并须满足送货日期、质量数量等要求。报价最少3家。 3. The prices obtained from various vendors should be comparable and without prejudice. 从各家供应商处获得的价格是可比的和不存在偏见的 4. To contact suppliers by phone or personal visit; to confer with present or prospective suppliers concerning new products, discounts, promotions, reciprocal business deal etc. 电话联系或拜访供应商，与现有的或潜在的供应商商谈新产品的供应，折扣，促销优惠以及互惠交易等。 5. To keep track of price movements and inform department concerned of any changes in prices by updating the Purchasing System regularly. 保存价格变动记录，通过定期更新采购部记录通知各部门有关的变动。 6. To ensure prompt delivery of all supplies and to follow up outstanding orders and undelivered portion. 确保所有供应物品及时到货并跟进未解决的订单和未送达的物品。 7. To initiate cash payment of merchandises on “Cash on Delivery” basis through the purchasing fund as per hotel’s policies and procedures. 根据酒店政策和程序，使用采购备用金支付现金采购物品。 8. To coordinate with Store Supervisor and department concerned on needs to re-order based on adequacy of current stocks, purchasing lead-time and other prevailing conditions. 与仓库保管员配合了解当前的存货是否足够，采购所需时间和其他条件确认是否有必要再下订单。 9. To maintain as much as possible files of quotations, catalogues, photos, samples on all equipment and supplies. 尽可能多地保管和按序排列所有设备和物品的报价、目录、相片和样品。 10. To implement controls over purchasing to ensure that locally available foodstuffs are for immediate needs, that quantity of the food is optimum for the intended use and that the lowest prices on the market is paid for merchandise of the desired quality and form. To guard against excessive quantities of supplies being purchased. 对采购进行控制，确保其购入量与使用量相适宜，并能以市场最低价购入质量和形式令人满意的物品 11. To attend personally and to supervise the proper handling of purchasing problem such as non-delivery, late delivery, inferior quality, poor services, price changes etc. 出面解决关于采购方面的问题如：未送货、迟送货，质量次、服务差以及价格方面的变动情况等。 12. To assist in requests for sponsorships from regular suppliers for hotel’s events whenever required. 在酒店活动需要时，负责向固定供应商寻求赞助费。 13. To familiarize with the import procedures, documentation and custom requirements for all overseas purchases. 熟悉所有海外采购物品的进口程序，所需文件和海关的要求。 14. To attend related meetings when required. 参加相关会议。 15. Others 其他 - To respond to the changes in department functions as dictated by the industry, the company or the hotel. 适应行业,公司,或者酒店对于部门职责变动的要求。 - To provide courteous and professional service and to maintain good working relationship with all hotel associates. 提供有礼的，专业的服务以及保持公司同事之间的友好关系。 - To have a complete understanding of the hotel policies relating to fire, safety and hygiene. 充分了解酒店关于防火，安全以及卫生方面的相关政策。 - Any other duties as may be assigned from supervisor. 完成领导交代的其他工作职责。

Main Functions工作职责 Responsibilities 职责 Ensures that house rules are followed and obeyed 确保遵循酒店规章 Ensures punctual attendance and adherence to duty schedules by all subordinate supervisors 确保按时出勤并使所有下属督导都遵照值班表工作，根据总监要求巡查有关重要机房及公共区域 Ensures that personal grooming and hygiene standards are being observed by doing spot checks in the morning 通过早上随时抽查，确保员工仪表卫生良好 Ensures all engineering employees follow the Engineering Standards and Procedures as issued from time to time 确保所有工程部员工遵循不定期发出的工程标准及程序 Responsible to issues warnings to his subordinates for infringements of Hotel Rules and Regulations 负责向违反酒店规章的下级员工发警告单 Responsible for the proper organization and functioning of the energy management function of the POMEC Department 负责POMEC部门能源管理功能的适当的组织及实施 Supports and initiate programs for the improvement procedures and the reduction of energy and utility costs 支持并发起完善程序及降低能耗成本的方案 Analyses and monitors energy costs and expenditures for the department 分析并监督部门能源成本及费用 Maintains an equipment and machinery record system for the property 保留酒店设备及机器记录 Recommends to the Assistant Chief Engineer, new policies and procedures for a more economical operation and maintenance program 向副总工程师建议新政策及程序以获取更经济的运营及维修保养方案 Participates in the preparation of the annual POMEC Budget 参与年POMEC预算的准备 Interacts and cooperates with Hotel guests and outside contractors as directed by his superior 按其上级指令与酒店客人及外包商进行互动与协商 Cooperates and communicates with other sections in the Engineering department 与工程部内部的其它小组进行合作及交流 Interacts and cooperates with other departments when necessary to provide additional or specialized services for functions, promotions and festivities 如有必要与其它部门进行互动及合作，为宴会、促销及活动提供额外及特殊服务。 Assists in Engineering contract analysis 协助工程部合同分析 Assists every concerned technician with maintenance and repair when required and carry out trainings on rules, regulations, operation standards etc. for the subordinates 必要时协助各工种进行维修保养工作，对所属员工做好行为准则技能操作规范等进行培训 Prepares on-duty Log and conducts shift briefings to ensure hotel activities and operational requirements are known 作好当班记录，进行交班情况说明以确保酒店情况及运营要求被告知给接班人 Perform any other duties assigned by Chief Engineer. 执行总工程师分派的其他任务。 Follow all company polices and procedures. 遵守所有公司政策和流程 Human Resource and Training Responsibilities 人力资源及培训职责 Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include: 与上级及人力资源经理合作，确保本部门员工是多产的。职责包括： Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member 按部门标准及程序进行岗位培训，并为每一参加培训的员工建档 Provide input for probation and formal performance appraisal discussions in line with company guidelines 按照集团指导方针进行员工在试用期及正式录用工作表现评估 Ensure new staff attend Corporate Orientation within first month of hire 确保新员工在雇用第一个月内参加到岗培训 Coach, counsel and discipline staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance 指导、建议并训练违反酒店政策及部门程序的员工，提出建设性反馈意见以提高工作质量。 Financial Responsibilities 财务职责 Works with superior in the preparation and management of the department’s budget and is aware of financial targets 与上级一起准备并管理本部门预算，并意识到财务目标 Recycles where-ever possible and enforces cost saving measures to staff 尽可能使用任何可被回收之物，并在员工中加强成本控制措施 Occupational Health and Safety Responsibilities 职业保健及安全职责 Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same 表现出职业保健及安全职责方面的政策及程序的意识，确保在职业保健指导方针下安全地进行所有程序并确保下属也是按此规程进行操作 Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures 关心并知晓遵守职业、保健及安全方面的政策、法规及程序的职责 Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly 熟悉酒店安全、急救及消防、紧急应变程序，安全谨慎地操作设备 Initiate action to correct a hazardous situation and notify supervisors of potential dangers 发起消除安全隐患的行动并通知主管潜在的危险 Log security incidents and accidents in accordance with hotel requirements 按照酒店要求记录安全事故及事件 Key Competencies 主要资质 Key Tasks 主要任务 Drive For Results 获取结果 Set high performance standards and pursue agreed goals (with your Manager) 设立高工作标准并朝既定目标前进（经部门经理同意） Strive for constant improvements and takes responsibility for achieving business results and persevere despite obstacles 致力于持续性发展并负责达到业绩目标，尽管有困难，还是要坚持达标 Report problems to Management with suggestions for resolution 向管理层汇报问题并提出建议及解决方法 Understanding Hotel Operations 理解酒店运作 Demonstrate an interest in and an understanding of issues relevant to your department and hotel and keep your knowledge up to date, including legislative information 显示出与本部门及酒店有关事宜的兴趣及理解，并不断更新所掌握的情况，包括法律法规 Understands the hotel’s business priorities, products and services and has a good grasp how the department is run 理解酒店业行业优先权、产品及服务，并良好掌握部门如何运作 Brings best practice to the attention of department, shares new ideas that have been read about or discovered 将最好的运作方法与部门员工分享，包括阅读过及发现的新想法 Clearly understands how their own role and the role of others impact employee satisfaction, guests and department performance 清楚理解每位员工的角色，及其它角色可能对员工满意度、客人及部门表现产生的冲击 Problem Solving and Decision Making 解决问题及决策 Diagnose problems and thoroughly analyze information to guide decision making 诊断问题并全面分析决策导向的信息 Evaluate and assimilate critical information when reaching conclusions and make logical, competent decisions 当进行结论时，评估并吸收关键信息，然后进行逻辑、有说服力的决定 Customer Focus 聚焦客户 Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs 与所有内、外部客人建立并保持积极关系，以预期其期望 Take action to address these needs in order to exceed their expectations 采取行动说明这些需求以便能超过他们的期望 Create a positive hotel image in every interaction with internal and external customers 在与内部及外部客人每一次互动的时候都争创积极的酒店形象 Adhere to hotel brand standards 坚持酒店品牌标准 Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests 保持产品及服务高标准，以便向客人解释并销售服务及设施 Assist guests and escort them to locations within the hotel at their request 协助客人，并按其要求引领客人去酒店内的相应位置 Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs 保持对酒店内特殊计划及活动的认知，如客人有需要时可识别并进行回复 Maintain current Hotel information to be able to provide information to guests 保持对酒店当前信息的认知，以便将相关信息提供给客人 Teamwork 团队精神 Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments 在同事、主管、团队人员及部门间显示出合作与信任 Communicate well to ensure effective shift hand-over 良好的沟通以确保有效交班 Actively participate in and conduct organized meetings 积极参加有组织的会议 Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication 以专业积极的方式与部门及酒店员工进行互动，以培养促进和谐的团队精神并确保有效的双向沟通 Adaptability 适应性 Be open to new ideas and make changes in the job and routine as required 对新事物开明，如有需要可对工作及日常例行事宜进行改动 Work in line with business requirements in a flexible and optimistic manner 按照运营要求进行工作 Complete tasks as directed by Management 按管理层批示完成工作 Deputize in the absence of your Manager 当部门经理不在时代理经理之职 Planning and Organizing 计划及组织 Establish action plans and schedules for meeting departmental priorities 按部门工作优先工作顺序建立行动方案及时间表 Assign responsibilities, allocate resources and co-ordinate the activities of yourself and others to meet objectives effectively and efficiently 分配工作职责及资源，并与他人及自己协调高效完成工作目标 Prepare induction programs for new employees and allocate sufficient time for their implementation 为新员工准备入门方案并留出足够时间供其实施 Impact and Influence 冲击及影响 Promote your ideas persuasively, and shape the opinion of subordinates and overcome resistance 具说服力地提出自己的想法，并归纳下属意见及克服阻力 Build consensus for action and negotiate mutually beneficial solutions 使行动能得到大多数人的支持，并通过协商取得双赢的解决方法 Implementation 实施 Work with your Manager to ensure you have a clear view of what is required to achieve results, and take action and responsibility to deliver it. Ensure your team meets deadlines and quality standards and tasks and projects are completed as required 与部门经理一起工作确保 ‘所要求达到的结果可以达成’的观点是明确的，并采取行动及承担职责去实行。确保团队满足限期、达到质量标准、按要求完成任务及项目 Adheres to and enforces the Hotels Group Code of Conduct, Hotel Policy and Departmental Procedures 遵守酒店集团行为准则、员工手册及酒店政策 Leading and Developing People 领导并培养员工 Inspire others to excel by clearly communicating department and section goals and priorities, recognizing good performance and supporting employees when required 通过清楚沟通部门、小组目标及工作优先安排激励其它员工超越自我，认可良好的工作表现并提供支持，如有需要 Develop potential of others through training, coaching and development opportunities 通过培训、指导及发展机会培养其它有潜力的员工 Cultural Awareness 文化意识 Work effectively with customers and colleagues from different viewpoints, cultures and countries 与持不同观点、不同文化及来自不同国家的客人及同事高效地共事 Work to understand and consider the global nature of the business 努力理解并考虑行业的全球性

岗位职责: 1、根据本组市场开发计划，制定个人销售活动计划； 2、通过开发新客户，稳定老客户，以力争达到所确定的销售收入目标； 3、向销售总监/经理汇报市场信息，包括本市场状况、竞争对手情况、客户反馈意见等； 4、以外出销售、电话联络和信函等方式与所辖区客户保持高度联系； 5、处理客户的来电、来函； 6、协调安排自己所辖客户在酒店的大型活动及VIP的接待工作； 7、熟悉自己客户分类情况及各客户的需求特点和主要的竞争对手。 岗位要求: 1、形象气质佳； 2、具有代表酒店与顾客，员工和第三方交往的能力； 3、具有解决问题，推理，号召，组织的能力； 4、具有酒店市场销售模块专业知识； 5、具备较强团队合作能力和销售能力； 6、具备良好的英文书面和口头表达能力。

1.协助首席礼宾司完成礼宾部工作 2.对酒店宾客提供礼貌专业的服务；协助重要宾客的入住和离店 3.管理行李房，确保所有的行李安全存放在合适的位置 4.参与员工的培训工作 5.确保工作区域内的所有设备处于良好工作状态 6.宾客有要求时，为预计离店的宾客安排出租车、机场班车服务

1.协助行政酒廊经理健全各种宾客服务资料 2.掌握客房预订情况，向部门经理报告团队和客人都订房情况，负责vip接待工作落实 3.处理行政酒廊工作中的差错，处理宾客有关投诉 4.负责行政酒廊财产、设备的使用管理和保养工作，及各类材料的收集、存档整理工作 5.检查每日报表是否有误，并及时jiuzheng 6.建立体质良好的宾客关系，努力增加客房销售

1.负责酒店前台的日常运营，确保前台工作高效有序推进 2.接待宾客，提供优质入住、退房及问询服务，处理宾客投诉与特殊需求 3.监督前台员工的工作表现，进行排班及考勤管理 4.协调与其他部门的沟通协作，确保宾客需求及时响应 5.核对每日账目报表，确保财务数据的准确性与完善性 6.维护前台区域的环境整洁与设备正常运行 7.执行酒店安全与应急预案，确保宾客与员工的安全

岗位职责： 1、负责酒店线上平台及社交媒体运营，通过线上渠道推广酒店产品及服务，提升品牌曝光和业务转化。 2、协助开发、协调和执行所有数字营销活动，包括策划社交媒体活动及创意内容制作等。 3、负责微信公众号、微博、小红书、抖音等内容发布与维护。 4、完成图片、短视频拍摄及设计制作。 5、维护线上平台信息，完成销售数据统计及相关行政工作。 岗位要求： 1、大专及以上学历，市场营销、广告设计等相关专业优先。 2、1-2年以上数字营销、新媒体运营或相关工作经验。 3、熟练使用Photoshop等设计软件，具备摄影及短视频制作能力。 4、熟悉微信、小红书、抖音等新媒体平台运营。 5、具备良好的中英文沟通能力及团队协作精神。

1、协助客房主管负责客房班组日常管理，督导客房服务员完成客房清扫、对客服务，检查客房卫生质量，处理客房简单客诉，做好班组人员排班、现场调度，保障客房区域服务与卫生达标。 2、负责本班次客房服务员的工作安排、任务分配；监督员工出勤、仪容仪表、纪律；合理调度人力，高峰期协调清扫顺序。 3、逐间检查走客房、住客房、VIP房的清扫质量；检查客房设施、布草、消耗品摆放；做好查房记录，不合格房间退回返工；重点核查VIP客房。 4、核对楼层布草领用、回收，管控客房一次性耗品；检查工作车物资补给；上报楼层物资损耗、丢失情况；做好报废布草登记。 5、跟进住客需求，协助处理客人报修、借用物品；受理楼层一般性客人投诉，无法解决及时上报客房主管；留意客人动态，做好VIP服务跟进。 6、落实客房主管下达的各项工作；参与酒店迎检、专项卫生、接待任务。 任职要求 1、税前6000元/月左右，每周双休，过年过节小福利，年底绩效奖金。 2、学历：大专以上，酒店管理优先。 3、年龄一般22‑40岁；身体健康，能适应倒班、夜班。 4、熟悉客房清扫流程、查房标准。 5、善于沟通，有服务意识，可以妥善安抚处理简单客诉。 6、持有酒店客房服务相关证书；基础英语口语，涉外酒店优先。 7、工作地点：北京昆仑饭店 联系方式：梁女士13810334808